Reviews

This profile includes reviews for Intuit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Intuit, Inc. has 27 locations, listed below.

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  Intuit, Inc.

  PO Box 7850 Mountain View, CA 94039-7850

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  Intuit, Inc.

  2632 Marine Way Mountain View, CA 94043-1126

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  Intuit, Inc.

  5720 Peachtree Pkwy Norcross, GA 30092-2813

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  Intuit, Inc.

  PO Box 810032 Boca Raton, FL 33481-0032

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  Intuit, Inc.

  (Return Center Only) 120 Hidden Lake Circle Duncan, SC 29334

Review Details

• Review from

  Date: 12/23/2022

  1 star
  Customer made $58k payment via the merchant service and they have held it since Dec 16th. They refuse to give the money back to the customer and will not give it to us. We were unable to make payroll due to this. Why take the money from his account 3 days later if there was a problem with the payment? Why not just .. give it back to him? He called and they still won't release it. Thieves

• Review fromCarol H

  Date: 12/22/2022

  1 star
  COMPUTER CRASHED, CANNOT RE-DOWNLOAD 2020 TURBO TAX, TRIED FOR TWO HOURS TO GET SOMEONE TO HELP ME. I THINK IT IS SIMPLE. BUT EVIDENTLY NOT. NO CUSTOMER SERVICE. I NEED THIS YEAR TO TRY NUMBER 2.. THEY MIGHT TRY HARDER. AFTER ALL THESE YEARS WITH QUICKBOOKS, I HAD TO SWITCH THIS YEAR, MIGHT AS WELL TRY SOMEONE ELSE FOR TAX. NO SERVICE, NO HELP. NO ******** COMPANIES HAVE CUSTOMER SERVICE LIKE THEY USED TO, NEED TO THINK SMALLER IF YOU WANT SERVICE TODAY. IF IT DOES NOT HAVE A CD I AM NEVER BUYING IT AGAIN NO MATTER WHAT!!!!!!!!!!!!!!!!!!!!!!!!!!

• Review fromKara H

  Date: 12/22/2022

  1 star
  If I could give ZERO STARS I would! Quickbooks received a $20,000.00 payment from our customer via a ********************** invoice. The have had my money since Dec 7th and will not deposit into my banking account. Every time I submit documents that they need to release my funds, they require more without even telling me what they need. It has been in a "Review" for over a week now and everytime I call or check they tell me it will be another 2-3 days for the funds to be released. If you have quickbooks turn off your online payment option. This company is a fraud and should not be allowed to do this legally. We are a small business and cannot afford for this kind of money to be held up for weeks. BEWARE OF THIS COMPANY

• Review fromScott P

  Date: 12/19/2022

  1 star
  After purchasing a Stand alone software for my desktop computer, Intuit quickbooks has force stopped my account from performing functions within the software unless I pay them more money to upgrade. I purchased a Stand-Alone software to avoid further payments. Now with their internal connections to the software, they have rendered my functions useless unless I pay more money. What a scam! BEWARE!

• Review fromSteven S

  Date: 12/16/2022

  1 star
  Re: 2021 tax returns. All recommended upgrades in assistance were paid for. ** stated a fed tax return of over $6K. Actual return was $0. Phone call to TT agent to inquire about the difference. He stated that TT would be able to discover the nature of the discrepancy for a fee of $1,800 (!?) To add to the problem is that TT agent would not tell me what my estimated taxes for 2022 would be. Wrote a letter to TT about the situation; no response. Resent the letter via certified mail with return address receipt. Still no response. Use at your own risk.

• Review fromKimber B

  Date: 12/10/2022

  1 star
  The level of fraud and corruption that this company is somehow allowed to get away with is truly astounding. My most recent reason for attempting to contact them resulted from them cancelling my subscription which should be valid for another six months. I did not consent to the cancellation. I called and they said it looks like it was a glitch in their system where an incorrect end date was added to my account. The only solution: To pay for a new subscription. I can now not access my business data until I pay the substantially higher annual rate (it has increased from ~$379/year to ~$589/year). So they cancelled my account six months early in order to charge me a higher rate and are holding my data hostage in the meantime. Apparently there is no customer service department or anyone who can help fix their error. The only people you can talk to are salespeople or minor tech support (who also try to sell you on additional products/add-ons you don't need).

• Review fromKathy N

  Date: 12/07/2022

  1 star
  Intuit/Quickbooks has THE ABSOLUTE WORST customer service i've ever had to deal with. It's my belief that the ** reps must work from home, and when they tire of helping you, they simply disconnect. If you try to change Authorized Users" for your account, well, plan on spending weeks upon weeks of phone calls and texts, and many many hours on the phone only to be told over and over again, you're not an authorized user, even though your name is clearly on the account. We are now checking into a local payroll company for our payroll. Intuit/Quickbooks payroll services is a JOKE!!!! run from them, don't walk, RUN!

• Review fromYury L.

  Date: 12/06/2022

  1 star
  I paid ***** to get my refund come in faster it has been 7months and I still have not received it

• Review fromRav n

  Date: 12/01/2022

  1 star
  Turbo Tax software might be useful to convert our data from W2 automatically without any pain to file the taxes, but indeed it is more painful when this software makes a mistake, because IRS audit the taxes after 1.5 years for the tax year file, and send notices to pay taxes due along with hefty penalties for payment due related to tax. Though IRS sends the notice fresh after 1.5 years you are liable for paying all these hefty money because of the TurboTax, i have paid for tax audit for my 2020 taxes , received initial notice from IRS 2022 July and IRS rejected my request to waive the penalty , and asked to check with turbo tax , and now turbo tax is rejecting my claim and asked to reach out to tax audit, this back and forth game from turbo tax is absolutely unacceptable

• Review fromKevin M

  Date: 11/22/2022

  1 star
  This business is such a scam! They sold me a $500 package for a one-time log of my transactions and said it would take 30 days. It's been 75 days and they haven't even started!!! And they make you pay $300 for the book keeping service on top of the $500, which they said I could cancel before the charges started, however that was a LIE! So far it's going to cost me $1100 for what they said was $500. And there is a good chance they will not be done after 90 days for what they said would taken 30. DO NOT USE THEIR BOOK KEEPING SERVICE, IT'S A RIP OFF!!!