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Business Profile

Computer Software

Amaze Holdings Co LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 114 total complaints in the last 3 years.
  • 114 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a shirt in January of 2025. I was charged for said shirt on January 21, 2025 but did not receive a tracking number. Their website says US bound orders take 4-7 days to be delivered. It is now June 2025 and i have not received the order. I think it is safe to say its not coming. I reached out to customer service, and they gave me the run-around saying give it a few more days, which is shady. I requested a refund to which was refused.

    Business Response

    Date: 06/11/2025

    Hi *******, 

    Thank you for reaching out, and please accept our sincere apologies for the extended delay and the frustration caused. We completely understand your concerns and truly regret the lack of clarity and timely updates surrounding your order.

    Im happy to confirm that your order has shipped and is currently estimated to arrive by June 14th. Ive reached out to our fulfillment team for the tracking details and will follow up with that information as soon as it's available.

    In the meantime, well need to consider the order on time based on the current delivery estimate. If you do not receive the order within five business days of that estimated date, please dont hesitate to reach out so we can further assist you.

    As a gesture of apology for the inconvenience, *** issued a refund for the shipping cost. You can expect these funds to return to your original form of payment within 3 to 5 business days.

    We truly appreciate your patience and understanding during this time. If you experience any issues receiving the order, or if you have any other questions in the meantime, please dont hesitate to reach out. Were always happy to help.

    Sincerely, 
    Sierra 

    Customer Answer

    Date: 06/12/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is mediocre at best and unsatisfactory to me.  However, I accept. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Do better next time. 

    Regards,

    ******* ******

     

  • Initial Complaint

    Date:06/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a sweatshirt on 2/12/2025 for a total of $51.45. I still have not received it and first contacted the company a few weeks ago asking for a refund. They keep delaying and won't give me a straight answer. I want a refund and some transparency.

    Business Response

    Date: 06/11/2025

    Hi ******, 

    Thank you for reaching out, and please accept our sincere apologies for the delay and the lack of clear communication regarding your order. We completely understand your frustration, and we're truly sorry for the inconvenience this experience has caused.

    Weve gone ahead and canceled and refunded your order in full. You can expect the funds to return to your original form of payment within 3 to 5 business days, depending on your bank or payment provider.We genuinely appreciate your patience, and were very sorry again for the delay and confusion.

    If theres anything else you need or if you have any further questions, please dont hesitate to reach out were always happy to help.

    Warm regards, 
    Sierra 

  • Initial Complaint

    Date:06/09/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered this item in March ! As a gift I contacted the company multiple times .Ive been told its in production .Really since March?Its already passed the date of the celebration , we get automated responses and now Im getting spam mailed with AI emails stating support is on the way !There needs to be a warning about this company and I want the charge credited back to me !

    Business Response

    Date: 06/17/2025

    Hi ****, 

    Thank you for reaching out, and please accept our sincere apologies for the inconvenience and frustration this experience has caused. We understand how disappointing it must be to have placed an order in March with the intention of giving it as a gift, only to experience delays and a lack of clear communication.

    This is certainly not the level of service we aim to provide, and we truly regret any trouble this has caused. Per your request, we have gone ahead and canceled your order. A full refund will be issued back to your original form of payment as soon as possible. You will receive a confirmation email once the refund has been processed.

    If you have any further questions or concerns in the meantime, please dont hesitate to reach out. We're here to help and want to ensure this is resolved to your satisfaction.

    Best, 
    Sierra 

  • Initial Complaint

    Date:06/07/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 18, 2025 I submitted order 01JS4RDA9KPMVMBRX0C3YZMGSK5851 for qty x1 of a hat for a total of $36.70. The estimated delivery date was May 3-May 7 2025. On May 11 ******************************************************************************************** production. I received a response that due to an influx of orders they were behind and to please be patient. On June 4 I sent another email asking for another update as I still havent received my order and it still shows as being in production. I have not received any response to this email. After some research I found numerous individuals stating that while the company will usually respond to the initial email, they will ignore follow **** As this is not the first order with this company that I have had issues with, I came here. I would like a full refund.

    Business Response

    Date: 06/10/2025

    Hi Hannah, 

    Thank you for reaching out, and I sincerely apologize for the delay in response and for the inconvenience you've experienced with your recent order. We completely understand your frustration and disappointment, especially given the extended wait and lack of follow up communication.

    This is not the experience we aim to provide, and we're truly sorry that we've fallen short in this instance. We have gone ahead and canceled your order and issued a full refund in the amount of $36.70. You can expect the funds to return to your original form of payment shortly, depending on your bank or card issuer's processing times.

    Should you have any other questions or concerns in the meantime, please dont hesitate to reach out. We're here to help and committed to improving your experience moving forward.

    Sincerely, 
    Sierra 

    Customer Answer

    Date: 06/10/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** *******

     

  • Initial Complaint

    Date:06/07/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order with company on May 3 with expected delivery date of May *****. Have contacted them several times by email and have just been told delays and asked for refund but after looking at reviews online there are numerous complaints of never receiving items or refunds from this company

    Business Response

    Date: 06/10/2025

    Hi ******, 

    Thank you for reaching out, and please accept our sincere apologies for the delay and any trouble this may have caused.

    We understand how frustrating it is to wait longer than expected for an order, especially without clear updates, and we're very sorry for the inconvenience. Per your request, we have canceled your order and issued a full refund. The refunded amount will be returned to your original form of payment, and you should see the funds reflected shortly, depending on your bank or card provider's processing times.

    Please dont hesitate to reach out if you have any further questions or concerns. Were more than happy to assist. 

    Sincerely, 
    Sierra 

    Customer Answer

    Date: 06/10/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** ****

     

  • Initial Complaint

    Date:06/06/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Teespring has taken several orders for shirts and not delivered. An order was placed in April for delivery of a tshirt and it has not been received. The tracking system shows that the shirt is still in production from April 22nd. We have reached out them multiple times and have been told to wait for a response. They will not provide an update, ship the item, or issue a refund. This is a horrible company! The original order was placed by ***** ******* and we've trying to get resolution.

    Business Response

    Date: 06/16/2025

    Hi ******, 

    Thank you for reaching out, and please accept our sincerest apologies for the inconvenience and frustration this delay has caused. We understand how disappointing this experience has been, especially after waiting so long without receiving clear updates.

    Please know that weve gone ahead and canceled the order per request, and the refund is now being processed.If you have any additional questions or concerns in the meantime, please dont hesitate to reach outwere here to help and want to make this right.

    Thank you again for your patience, and we truly apologize for the trouble caused.

    Best, 
    Sierra 

  • Initial Complaint

    Date:06/05/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 13th, I placed an order through the company's site for a $34.00 sweatshirt, plus $6.99 shipping and $3.89 tax ($44.88 total). Per the confirmation email, the order had an estimated arrival of Mon, Mar 24 - Thu, Mar 27. By April 8th I still had not received the order, nor any updates about the status of the order. I reached out to the company, who refunding shipping for this and one other item (stickers) on April 9th. By April 30th, I still had not receive the sweatshirt nor updates from the company. I was told on May 5th that my order was shipped but couldn't provide tracking information. On May 13th, 15th, and 20th, I requested the company cancel and refund my unfilled order. As of June 5th and a fourth request for status of my refund, I have not received the refund nor the ordered sweatshirt. I have also stopped receiving responses from the company despite several email attempts.

    Business Response

    Date: 06/06/2025

    Hi *******, 

    Thank you for your patience, and I sincerely apologize for the inconvenience and lack of communication youve experienced regarding your recent order.

    We understand how frustrating this situation must have been, and were truly sorry for any trouble it has caused. Per your request, we have issued a full refund for your order. You can expect to see the funds returned to your original form of payment within three to five business days.

    Please do not hesitate to reach out if you have any further questions or concerns in the meantime. We're here to help and want to ensure your experience is made right.

    Sincerely, 
    Sierra 

    Customer Answer

    Date: 06/11/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I have seen the refund processed to my account and therefore consider this complaint resolved.

    Regards,

    ******* ********

     

  • Initial Complaint

    Date:06/04/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 7 approximately I ordered a T-shirt and sweatshirt from epic family road trip. They order through *************************** which Ive never heard of, but I ordered through them havent heard anything from them about the shipping of my product. I went through my debit account. They took money out, but now they have not credited me my monies. Ive been emailing back-and-forth theyre saying theyve been backlogged since January, but I have not gotten anything else from them regarding my shipment at all only when I would email them I want my money refunded to me 76 and change Im not sure but 76 will do.

    Business Response

    Date: 06/11/2025

    Hi *******, 

    Thank you for reaching out, and please accept our sincere apologies for the delay and the frustration this experience has caused. We completely understand how disappointing it is not to receive timely updates or your order as expected. We want to assure you that we are actively working with a new print partner to get caught up on all delayed orders and improve fulfillment moving forward.

    After reviewing your orders, here is the current status:

    Order #**JR97YP8A4P9VTSTZ613N872Nf7fc is currently in the production process and is estimated to arrive by June 24th. You will receive a tracking email as soon as it ships.

    Order #**JR97YP8A4P9VTSTZ613N872N4e3e has been canceled per your request, and a full refund has been issued. You can expect the funds to return to your original form of payment within 3 to 5 business days.

    Additionally, **** issued a refund for the inconvenience related to the delay of your remaining order. This amount will also return to your original payment method within the same timeframe.

    We truly appreciate your patience and understanding while we work to make this right. If you have any further questions or concerns, please dont hesitate to reach out. were here to help.

    Best,
    Sierra 

  • Initial Complaint

    Date:06/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a shirt on Jan 16th, 2025, order number 01JHR66627M41AQ4SCFJFK6FYVf137. On Feb 8th, 2025, a week after expected delivery, I requested that customer support look into the delay. I did not receive a response, so I requested assistance again on Feb 11th. They finally responded to say there were delays in production related to holiday orders and that they would get to my order as quickly as possible. After no updates, I asked again on Feb 24th. They assured me that the order would be sent as soon as possible but that there was no estimated arrival date. They issued me a refund on shipping.On May 3rd, after no updates and no communication from customer service, I requested a refund, which they said they would send. I asked for a refund again on May 20th, and again on May 28th. I still have not received a refund on my order.

    Business Response

    Date: 06/04/2025

    Hi ****, 

    Thank you for reaching out, and please accept our sincere apologies for the delay in processing your refund and for the lack of timely communication throughout your experience.

    We understand how frustrating this situation has been, and we deeply regret the inconvenience it has caused. Weve looked into your order history and can confirm that your refund was officially processed as of June 4th, 2025. You can expect the funds to return to your original form of payment within three to five business days.

    If there is anything else you need or if you have any questions in the meantime, please dont hesitate to reach out. We're always happy to help.

    Best,
    Sierra 

    Customer Answer

    Date: 06/09/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **** ******

     

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a tshirt totaling $33.90 with shipping with this company on May ****** with an expected delivery date of May 19, 2025. The product was not received so I sent an email asking about the order because the tracking showed it was still in production. The response was production was behind. I waited until May ******* and tracking said the product was still in production so I sent an email asking for a full refund. An email was sent saying they would address my issue but there has been no further response and no refund. I would like a full refund for the product I ordered and did not receive. As of today it says the product is still in production. It appears this company may be taking money with no intent to deliver a product.

    Business Response

    Date: 06/03/2025

    Hi Mendalyn, 

    Thank you for reaching out, and please accept our sincerest apologies for the delay in responding to your initial request.

    We completely understand your frustration regarding the delay in your order and the lack of communication thereafter. This is not the experience we aim to provide, and we deeply regret the inconvenience this has caused.

    As of today, we have canceled your order and issued a full refund of $33.90. You can expect these funds to be returned to your original form of payment within 35 business days, depending on your banks processing time.

    We truly appreciate your patience and understanding throughout this situation. If theres anything else we can assist you with, please dont hesitate to reach out. Were here to help.

    Sincerely, 
    Sierra 

Amaze Holdings Co LLC is NOT a BBB Accredited Business.

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