Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a shirt on 12/31/2024. The order was marked as processing, but never fulfilled. Their support said they have been experiencing holiday production trouble and will prioritize the order, but refuses to fulfill or refund the order after six months.

  Business Response

  Date: 06/02/2025

  Hi *****, 
  
  Thank you for reaching out, and please accept our heartfelt apologies for the long delay and the frustration it has caused. We understand how disappointing it must be to wait so long without resolution.

  Per your request, weve gone ahead and canceled your order and issued a full refund. You should see the funds returned to your original form of payment soon, depending on your payment provider.
  
  Were truly sorry for the inconvenience and lack of timely communication. If theres anything else we can do to assist you, please dont hesitate to reach out. Were here to help and want to make things right.
  
  Warm regards,
  Sierra 

  Customer Answer

  Date: 06/04/2025

  Pending refund has now disappeared from the card

  Business Response

  Date: 06/06/2025

  Hi *****, 

  Thank you for reaching out, and Im truly sorry for the continued trouble youve experienced.I can confirm that the refund has been fully processed on our end.
  
  If the pending refund has disappeared from your card, its likely now in the hands of your financial institution for final processing. At this point, we recommend checking directly with your bank or card issuer to confirm the status and timeline for the release of the funds.
  
  We understand how frustrating this can be and truly appreciate your patience. If theres anything else we can do to assist, please dont hesitate to let us know.
  
  Sincerely, 
  Sierra 

  Customer Answer

  Date: 06/09/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  Thisbis the resolution I was seeking for months, and the company would not do it without a credit card and BBB complaint. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
   
  

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with a maze holdings LLC over a month ago. I have made attempts to contact them. They give me limited response if any I asked to cancel my order and return my money if they were not going to fulfill my order so far, they have refused to return my money and refuse to cancel my order. The main issue is, they took money out of my account for products. They never even produced, and they refused to return my money.

  Business Response

  Date: 06/02/2025

  Hi *******, 

  Thank you for reaching out, and please accept our sincere apologies for the delay and the frustration this situation has caused. Weve reviewed your order and can confirm that it has now been canceled and fully refunded.

  You can expect the funds to be returned to your original form of payment shortly, depending on your financial institution's processing times.We understand how disappointing this experience has been and truly appreciate your patience.

  Please dont hesitate to reach out if you have any further questions or concerns. Were here to help.

  Best regards,
  Sierra 

• Initial Complaint

  Date:05/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between September and November 2024, I placed over 20 orders with Spring (formerly Teespring), totaling $623.95. These were for custom-designed T-shirts. The business committed to producing and shipping the items. To date, the 23 items in the attached supporting documentation have not been delivered.Many of the orders still show as "In Production" even after 6+ months. A few are marked "Shipped Invalid Tracking," but no valid tracking numbers or deliveries have occurred. The earliest order was placed on September 2, 2024, and the most recent on November 27, 2024.I contacted Spring multiple times through their official customer service channels, including email and the FanHelp system. Multiple times over several weeks, I received no response. Only after escalating the issue did I receive a reply on May 26, 2025, asking for order numbers. I promptly provided them, but still have not received a resolution or refund.This is not an issue of delayit is a case of the company failing to deliver paid goods and providing no path to resolve the situation.

  Business Response

  Date: 05/31/2025

  Hi ********, 

  Thank you for reaching out, and please accept our sincere apologies for the delay and the frustration this has caused. Weve been working with new print partners to resolve unexpected production issues, and we truly appreciate your patience as we work to get all delayed orders caught up.
  
  As a gesture of apology, well be issuing shipping refunds, which will be returned to your original form of payment shortly. Heres the latest update on your orders:
  
  Order 7d14b1126e0314cb: Tracking has updated and it's estimated to arrive by June 6th. You can follow it here: *********************************************.
  
  Orders 1d5f5a00b4cc3356 & 873ae315e1f7b061: These show as shipped, but without valid tracking. Were happy to offer free replacements or full refunds for these. Just let us know your preference and well process it right away.
  
  Again, we appreciate your understanding and are here to help. Please dont hesitate to reach out with any other questions or concerns.
  
  Best regards,
  Sierra 

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a T-shirt on 4 March 2025, Order 01JNHWZJRKTWMQG6FC9NDV3SJ89b4e; Spring (Charge on Credit Card(AMAZE)$30.72. I reached out to customer support via email on 5 April 2025 since I hadn't received my shirt, nor had I received any correspondence in reference to the shipment of my shirt. Four days passed with no response, so I reached out to customer support again. On 10 April, I finally received a response from **** apologizing for the delay. She/he also stated that she was unable to provide an exact date of delivery and that my shipping fee would be refunded. On 11 April 2025, the shipping fee of $4.99 was returned to my credit card. After waiting almost 4 additional weeks, on 8 May, I reached out to Spring customer support again. I requested a refund of the remaining amount since I had not received the shirt, nor had I received any communication providing me with any type of update. I received a response on 8 May informing me that my cancellation request was being forwarded to the *********************** for review and processing. On 26 May, I received an email from Spring informing me that at this stage, they are unable to cancel my order because it is being prepared for shipment and will be going out soon, and once it ships, I will receive a tracking number. I sent a response on 26 May informing them that had they processed my refund request on 8 May when I initially requested, we wouldn't be at this juncture, but since we are and the shirt is being prepared for shipment and not shipped, I am again requesting the refund of rest of my money. I have yet to receive a response, a tracking number, or a refund.

  Business Response

  Date: 05/29/2025

  Hi ********, 

  Thank you for reaching out and please accept our sincere apologies for the ongoing delay and the lack of timely communication around your order. We understand how frustrating this experience has been and truly appreciate your continued patience.
  
  At this time, your order is in the final stages of production and is being prepared for shipment, so were unable to cancel it. However, in light of the delay and inconvenience, we will go ahead and process a full refund for your order. Once the item arrives, youre absolutely welcome to keep it or donate it at your discretion.
  
  We hope this resolution helps, and again, we apologize for the trouble youve encountered. Please dont hesitate to reach out if you have any other questions or concerns, we're here to help and want to ensure you have a better experience moving forward.
  
  Best, 

  Sierra 

  Customer Answer

  Date: 05/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ******
  
   
  

• Initial Complaint

  Date:05/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 2 T shirts. Havent received them and tracking is unavailable

  Business Response

  Date: 05/29/2025

  Hi *****, 

  Thank you for reaching out, and please accept our sincere apologies for the delay and any frustration this may have caused. Weve located your orders and can confirm 
  order 01JTHQBHP0SV3YW1CY7R84R24Xdde0 was canceled per your request. Well be processing your refund, and the funds should return to your original form of payment shortly.
  
  Additionally, order 01JTHQBHP0SV3YW1CY7R84R24Xb2f3 is currently in the production process and is expected to ship soon. Once it ships, youll receive an email update with tracking details.
  
  Please dont hesitate to reach out if you have any further questions or concerns, were here to help and want to ensure you have a smooth and positive experience.

  Best, 

  Sierra 

• Initial Complaint

  Date:05/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a $39.99 Dear ******** Unisex classic crewneck from ************************** on January 9, 2025. According to them, went into production January 10. 2025. The order was expected to be shipped and delivered by the ***** of January 2025. I then received no further updates until I reached out to customer support on February 4, 2025. The only response I received was on the 5, which stated that there were a high number of orders and I would receive an update including a tracking number when my crewneck was shipped. It is now the 25 of May, 2025. I have not received any updates on my package or any responses from teespring customer support. I seek either the delivery of my crewneck or the refund of the full $41.32.

  Business Response

  Date: 05/29/2025

  Hi ******, 

  Thank you for reaching out, and I want to sincerely apologize for the significant delay and lack of communication regarding your order. We understand how frustrating this experience must be, and we truly appreciate your patience.
  
  We are currently working with new print partners to catch up on all delayed orders, including yours. I can confirm that your order is now in the production process and should be shipping soon. Once it ships, youll receive an email update with tracking details so you can follow its progress.
  
  Please dont hesitate to let us know if you have any other questions or concerns in the meantime. Were here to help and want to ensure you have a positive experience moving forward.

  Warm regards, 

  Sierra 

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sweatshirt on 2/10/2025 from Amaze **************** Estimated delivery date was 2/21/25 - 2/25/25. The sweatshirt was $42.99, $52.48 including taxes and shipping. When I placed the order, it came with a tracking number. I began tracking the item so see where it was at. It stated printing phase. I reached out on 2/24/25, 4/28/25, 5/11/25, 5/18/25 and 5/22/25. Each time I reached out, I got the same response were working with a new production company. I have since asked for a refund with no refund given. I have given them plenty enough time to send me my item and now I would like a refund. I paid for an item that was promised to be delivered by 2/25/25. I have not received the item and would like a refund.

  Business Response

  Date: 05/29/2025

  Hi ******, 
  
  Thank you for reaching out, and I want to sincerely apologize for the delay and the frustration this experience has caused. We understand how disappointing it is to wait this long for an order, especially without clear updates, and we deeply regret the inconvenience.
  
  Weve reviewed your case and will be processing your refund promptly. You should see the funds returned to your original form of payment soon.
  
  Please dont hesitate to reach out if you have any other questions or concerns in the meantime, were here to help and want to make things right.

  Best, 

  Sierra 

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used this platform (formerly known as Teespring, now operating as Spring) to create a merchandise storefront to raise funds for our hospital unit's Nurse's Week celebrations. Our staff designed and purchased a significant number of products, with the understanding that we would receive commissions on each sale. Initially, there were concerns with slow shipping and missing orders multiple staff members never received their purchases despite being charged. I personally didn't receive any of my 6 items, some of which were the first orders placed from the store in Oct 2025. More critically, when it came time to request our payout of nearly $600 in earned commissions (requested in late March), the company failed to deliver the funds. Despite repeated follow-ups via email with their customer service team, we have not received the payment nor a clear explanation of the delay. The funds were meant to support team activities and morale, and the financial burden has since fallen on staff members who covered costs out of pocket.This platform seems to be plagued by poor communication, unreliable fulfillment, and a lack of accountability. We are extremely disappointed, and based on our experience, we strongly caution others especially those using Spring for group fundraisers or nonprofit initiatives to avoid relying on this company.We hope this review helps others avoid the same situation. If this issue is not resolved promptly, we will consider legal remedies and file complaints with the appropriate consumer protection agencies.

  Business Response

  Date: 05/28/2025

  Hi Jordyn, 

  Thank you for reaching out, and please accept our sincerest apologies for the frustration and inconvenience you and your team have experienced. We deeply regret the issues surrounding your merchandise storefront and fully understand the importance of the funds you were expecting  especially given their purpose in supporting your hospital units Nurse's Week celebrations.
  
  We want to assure you that weve located your payout request and have flagged it internally to be prioritized. Your payout should be processed very soon, and well be monitoring it closely until it's complete.
  
  We are also truly sorry for the earlier order fulfillment issues and the lack of timely communication. Your feedback has been shared with the appropriate teams to help us address gaps in our service and ensure better support in the future. 
  
  Should you have any further questions or concerns, please dont hesitate to reach out to us directly at ******************** If you include your account information, well make sure your message receives prompt attention.
  
  We truly value your efforts and commitment to your team, and again, we apologize for the trouble this has caused.
  
  Best, 
  Sierra 

  Customer Answer

  Date: 05/28/2025

  I have received nearly identical responses regarding this commission payout from ******** at Spring customer service on 5/6, 5/7, 5/21, and 5/22. Unfortunately, each response from the past 8 months regarding undelivered products and unpaid commissions has been vague, unhelpful, and lacking any real resolution.
  
  Springs own Terms of Service state that creators are entitled to commissions from sales and that the companys core obligations include fulfilling orders and paying creators accordingly. However, the consistent failure to deliver products and issue timely payouts appears to be a breach of those stated commitments.
  
  The ongoing lack of clear communication and transparency from your customer service team undermines any good-faith effort to resolve these issues. At this point, it seems Spring is not upholding its contractual responsibilities nor operating in accordance with its stated policies and payout deadlines. This is unacceptable for a platform whose business model relies on reliability and fair compensation for creators.
  
  I am requesting a formal resolution and timely payment of the outstanding commissions owed. 
  

  Business Response

  Date: 06/02/2025

  Hi Jordyn, 

  Thank you for following up, and we sincerely apologize for the repeated delays and the frustration this has caused. We fully understand your concerns and regret the lack of clarity and resolution in our prior responses.
  
  After reviewing your account, I can confirm that your payout has now been processed. You should see the funds returned to your preferred payment method shortly.
  
  We recognize the importance of fulfilling our commitments to creators and understand that your experience has fallen short of that standard. Please know were taking this feedback seriously and are working internally to ensure better communication and accountability moving forward.
  
  Thank you for your patience, and again, we apologize for the inconvenience.
  
  Best regards,
  Sierra 

• Initial Complaint

  Date:05/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order through Teespring (now Spring by Amaze) on March 31, 2025 for a mug (Order #**JQPF24H75DEN0HDDJNHYP3HE3412). I was charged immediately and received an estimated delivery window of April 1115. As of today (May 21), the order has still not shipped and remains stuck in production. Ive opened two support cases (#****** and #******), but I have not received a resolution.The item was intended as a gift, and I will be moving in July, meaning I may never receive the item at all. The company has not communicated any delays directly, despite the extended wait and missed delivery estimate. Their lack of transparency and failure to fulfill the order after nearly two months is *************** this point, I am requesting either:A full refund if the item cannot ship promptly, or immediate shipment with confirmation and tracking.I am also concerned about their continued use of inaccurate shipping estimates, which mislead customers into expecting timely delivery.

  Business Response

  Date: 06/11/2025

  Hi ****, 
  

  Thank you for reaching out, and please accept our sincerest apologies for the delay and any inconvenience this may have caused. We completely understand your frustration, especially given the original delivery estimate and your upcoming move.
  
  Were happy to confirm that your order has now shipped and is estimated to arrive by June 13th. You can track the shipment using the following link:
  
  **************************************************************************************
  
  In light of the delay and the lack of communication, weve gone ahead and issued a refund as a gesture of goodwill. The refunded amount should return to your original form of payment within 35 business days.
  
  Please rest assured that we are actively working with a new print partner to get caught up on all delayed orders. Improving fulfillment speed and communication is a top priority, and we are doing everything we can to ensure this doesnt happen again.
  
  If you experience any issues receiving your order, or if you have any other questions or concerns, please dont hesitate to reach out. We truly appreciate your patience and understanding during this time.
  
  Sincerely, 
  Sierra 

  Customer Answer

  Date: 06/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *********
  
   
  

• Initial Complaint

  Date:05/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 4/21/25 and paid shipping costs in addition with the estimated delivery date of 5/6/25. It is now almost two weeks past due delivery date and the order appears to remain in perpetual production despite my being charged for the shirt on 4/22/25. I have received no response from the company and would either like the item I ordered or a full refund including the shipping fee.

  Business Response

  Date: 05/19/2025

  Hi ******, 

  Thank you for reaching out, and please accept our sincerest apologies for the delay in your order and for any inconvenience this has caused.
  
  We completely understand your frustration and regret that your order, placed on April 21st, has not yet shipped. Please be assured that we are actively working on completing your order and ensuring it is shipped as soon as possible. You will receive a tracking update via email once your package is on its way.
  
  As a gesture of our apology, we have refunded the shipping cost associated with your order. You should see that refund reflected in your original form of payment shortly. We truly appreciate your patience and understanding.

  If you have any further questions or need additional assistance, dont hesitate to reach out.
  
  Best, 

  Sierra