Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm an individual with a ******* channel. I sell merchandise on a platform called Spring. It is owned by Amaze Holdings. I requested a Payout of $348.40 on 01/06/2025. I still have not recieved it. I have emailed them 7 or 8 times about this. All I get are stock apologies. It's been 3 months. I have lost confidence that I am going to get my money.

  Business Response

  Date: 04/07/2025

  Hi ******, 

  Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience this delay has caused. We understand how important it is to receive timely payouts, and we truly regret that this has not been resolved yet.

  Please rest assured that we have escalated your payout request and have prioritized it for immediate attention. Our team is actively working on ensuring that this issue is resolved as quickly as possible. We greatly appreciate your patience and understanding during this time, and we are committed to ensuring you receive the funds owed to you without further delay.
  

  If you have any additional questions or need further assistance, please dont hesitate to reach out. We are here to help.
  Thank you again for your continued patience.

  
  Warm regards,

  Sierra 
  

  Customer Answer

  Date: 04/07/2025

  This is just another stock reply. I've been getting similar emails for 3 months. This is completely unacceptable. I want to be paid the money that is owed to me immediately.

  Business Response

  Date: 04/10/2025

  Hi ******, 

  Thank you for your response, and I sincerely apologize for the ongoing delays and frustration this has caused. I completely understand how disappointing this situation has been, and I want to assure you that your concerns are being taken seriously.

  Your payout has already been escalated internally, and our team is actively working to process all outstanding payments as quickly as possible. We recognize how important this is, and we are doing everything we can to get this resolved for you without further delay.

  We truly appreciate your continued patience, and I will keep you updated with any progress. Please dont hesitate to reach out if you have any further questions in the meantime.

  Best, 

  Sierra 

  Customer Answer

  Date: 04/14/2025

  They have been saying this same thing for over 3 months now. I'm so sick of it. I need them to pay me the money they owe me immediately.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered t shirts and a sticker from this company on November 5, 2024 to give as Christmas gifts. I was not receiving them so began making contact with the company to locate them. They told me they were having issues with fulfillment. I did receive the sticker but never the t-shirts. I have contacted them numerous times about getting these t shirts and have finally resorted to asking for a refund, which they said they would provide. I paid $31.03 for one shirt, $32.08 for another and $32.08 for the third. Today I received 6 emails saying they refunded my Pay Pal account a grand total of $52.65. I paid $95.19. I would like to receive the remaining $42.54. My original receipt came to me by email which I am unable to upload but can forward to an email at your business if required.

  Business Response

  Date: 04/07/2025

  Hi *******, 

  Thank you so much for reaching out, and I truly apologize for any inconvenience this may have caused you. I want to reassure you that I have processed the refunds for the remaining amount, and you can expect the funds to be returned to your original form of payment within three to five business days.

  If you have any other questions or concerns in the meantime, please dont hesitate to reach out. Im here to assist in any way I can.
  

  Wishing you a wonderful day ahead!
  

  Warm regards,
  Sierra

  Customer Answer

  Date: 04/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ********
  
   
  

• Initial Complaint

  Date:03/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had placed an order for 3 t shirts that said "Don't Blame Me I Voted For The Black Woman on March 4, 2025, with a promised delivery date of March 17 2025. That day came and went, and I never got my order. I have contacted Amaze several times each time I've been given a different excuse. The latest excuse is that while my t shirts are in production they've got no idea when or if I will receive my order. This is unacceptable I just want the t shirts I ordered or a full refund

  Business Response

  Date: 04/01/2025

  Hi *******, 

  Thank you so much for reaching out to us. I sincerely apologize for any inconvenience this delay may have caused, and I truly appreciate your patience as we work to resolve this matter.
  
  Upon reviewing your order history, I can confirm that one of your orders, Order #**JNHZASVC9H4K6CQM4ZH9PN613d91, is currently in the production process. We expect this order to be shipped within the next week or so. You will receive a notification via email as soon as your order has shipped.
  
  Regarding the remaining orders, rest assured that we are actively working to expedite them through the production process as well. To further assist you, I have issued a refund for the inconvenience caused. Please allow three to five business days for the funds to be returned to your original method of payment.
  
  We are grateful for your understanding and continued patience during this time. Should you have any further questions or need assistance in the meantime, please don't hesitate to reach out. We're here to help!
  
  Warm regards,

  Sierra 

• Initial Complaint

  Date:03/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: Spring by Amaze Nature of Complaint: Failure to Deliver Purchased Goods and Non-Payment for Sales I am a content creator who has used Spring by Amaze to sell merchandise like t-shirts, mugs, and keychains. Spring offers a platform for creators to design and sell products to their audience. They retain a portion of each sale and distribute the remainder to the creator.I am filing this complaint for two reasons:Non-Payment for Sales: I have not received payment for items sold through my Spring store, despite multiple attempts to contact the company. No clear timeline or resolution has been given.Failure to Deliver Purchased Item: I also purchased an item over two months ago and have yet to receive it. Spring has not proactively communicated delays, and my inquiries have gone unanswered or received vague replies.Spring attributes these issues to internal changes, including:A transition with their printing partner, causing fulfillment delays.Changes to their accounting/payment system, delaying payouts to creators.They have not provided estimated timelines for fulfilling orders or issuing payments. This lack of transparency is unacceptable for a business that relies on the trust of both customers and creators.I am seeking the following resolution:Immediate payment of all funds owed to me for completed ************** of the item I purchased or a full refund.A clear explanation and timeline regarding these delays.Thank you for your attention to this matter. I hope the BBB can assist in resolving this issue promptly.Sincerely,******* ***** *******************************

  Business Response

  Date: 04/14/2025

  Hi *******, 

  Thank you for your patience, and we sincerely apologize for the delays youve been experiencing. We want to assure you that were actively working with a new print partner to get caught up on all delayed orders. Fulfillment of these outstanding orders is our top priority, and we're doing everything we can to process them as quickly and smoothly as possible.

  Regarding payouts, we also want to be transparent about the recent delays. A critical upgrade to our tech infrastructure led to unexpected challenges with order validation, which unfortunately impacted payment timelines. We deeply regret any inconvenience this may have caused and appreciate your understanding.

  In the meantime, Ive escalated your payout request to ensure its prioritized. If you have any further questions or concerns, please dont hesitate to reach out to our Creator Support team at [email protected] ready to assist you.

  Thank you again for your continued patience and support.
  

  Warm regards,

  Sierra 
  

  Customer Answer

  Date: 04/15/2025

  I have been given this exact response twice before, with not only any resolution to date, but also have not been given any estimated time frame on when I can expect money owed to me or when I can expect the item I ordered. After researching, there are many customers complaining about this same problem of which they have not received an *** on them receiving a resolution to them receiving a resolution. At this point this is a standard response from Amaze by Spring and its clear that I am being blown me off, which is unfortunate!

  Business Response

  Date: 04/16/2025

  Hi *******,

  Thank you again for your message, and I truly want to acknowledge your frustrationwe understand how disappointing and exhausting it must feel to receive repeated responses without clear resolution or timelines.

  Please know that its absolutely not our intention to brush you off or delay action. I recognize that you've heard similar messaging before, and I want to reassure you that your concerns are being taken seriously. We are actively working to resolve the issues affecting both order fulfillment and payouts, and were committed to providing you with a better experience moving forward.

  While I still cant give an exact ETA just yet, Ive personally followed up to ensure your payout request remains escalated and flagged for prioritization. Were also in daily contact with our new print partner to work through the backlog and get outstanding orders shipped as soon as possible.

  I completely understand that words are only helpful if theyre backed by action. Were working to get there, and I sincerely appreciate your continued patience while we do.

  If you have any further concerns, please dont hesitate to reach outIm here to help however I can and will continue to advocate for a timely resolution on your behalf.

  Warm regards,

   Sierra

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 7, 2025, I placed an order with Spring (an Amaze company) through People's ********* for $34.97 including shipping. Their initial communication stated that my order should arrive between 3/22 and 3/24. On their website they state they have a 10 day shipping ********* I had not received any shipping notice from them by 3/22, I contacted them to find out an ***, and I stated if they could not give me one or meet their own policy, then refund the total purchase price. They contacted me and said they were running really behind on orders from ******************. I then asked for a full refund and was told by Danimae Butuhan (I suspect that is not a real name) that support would have to contact the "cancellation team" and wait to hear back from them before a refund could be issued. That was on 3/24. I have not heard from them since. I have never heard of a cancellation in my 35 years of purchasing online. I believe it is a delaying tactic or outright scam.

  Business Response

  Date: 03/28/2025

  Hi *****, 

  Thank you so much for reaching out, and I sincerely apologize for any inconvenience this delay may have caused. We truly value your business and want to make things right. As a gesture of goodwill, Ive processed a full refund for your order. However, rest assured, we are still going to fulfill your order in its entirety, as we want to ensure you have the best possible experience with us.

  You can expect the refund to be credited back to your original form of payment within the next three to five business days. Additionally, once your order has shipped, you will receive a tracking update via email to keep you informed every step of the way.

  Should you have any further questions or concerns, please dont hesitate to reach out. We're here to assist you and want to ensure youre completely satisfied.
  Wishing you a wonderful day ahead!

  Warm regards,

  Sierra
  

• Initial Complaint

  Date:03/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amaze owns Teespring/Spring, which hasn't sent any of my customers their products since December, owes me money, and never sent me my 1099 form to file my taxes. My audience has sent me multiple emails and have complained on social media multiple times about never receiving their stuff.I want my audience to receive their shirts and I want my tax form. I don't care if I get paid the amount they owe me anymore.

  Business Response

  Date: 03/25/2025

  Hi *******, 

  Thank you for reaching out and sharing your concerns. I deeply apologize for the delays you and your audience have experienced with your orders, as well as the frustration this has caused. We completely understand your concerns, and we are actively working to resolve the situation.

  To address the delay, were currently working with a new print partner to catch up on the backlog and ensure that all outstanding orders are fulfilled as quickly as possible. We greatly appreciate your patience as we work to get everything back on track.

  In the meantime, please dont hesitate to direct any customers with outstanding issues to our Experience Team. They can assist with specific resolutions and can be reached via email at **************** Our team will be more than happy to provide any further support.

  Regarding your *********************************************************************** your Spring account. If you haven't received it, please let us know, and we can assist in resolving this issue for you.

  Again, I sincerely apologize for any inconvenience this has caused, and I appreciate your understanding as we work diligently to correct these issues. If you have any further questions, please don't hesitate to reach out.
  

  Best regards,
  Sierra

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting 3 months for an order from back in december of 2024 on spring the company they took over. And I have been in constant contact with support. They just give me the run around and robotic answers. When I asked for it to be canceled and me refunded. They gave me more run around about having to send it to another team to review my request I argued with them for an hour. I had to threaten legal action for them to say they would refund me on the spot I'm not waiting to see if my refund money even shows up!!!!Do not use this company they are not what they used to be. They went bankrupt and had to merge with another company. Avoid at all costs. I even deleted my teespring store

  Business Response

  Date: 03/24/2025

  Hi ******, 

  Thank you so much for reaching out to us. I sincerely apologize for any inconvenience this may have caused. After reviewing your order history, I can confirm that the order with the reference number 6ac2efe1d6f7848f was successfully canceled and refunded as of March 21st.

  Please note that while the refund has been processed, it may take up to five business days for the funds to be returned to your original form of payment. We kindly ask for your patience during this time and appreciate your understanding as the transaction completes.

  Should you have any additional questions or concerns, please do not hesitate to get in touch. Im here to assist in any way I can.

  Thank you once again for your patience.

  Warm regards,
  Sierra

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 26th I placed an order through Spring for a hoodie with an estimated arrival date of December 7-11th. With a discount from the artist, plus shipping costs, I spent approximately $50. On November 28th there was an update that the order was in production. It has now been nearly 4 months since the order has been placed with no movement. I reached out to the support team on January 21st, who gave me a response about changes in manufacturers causing delays, but they say this change happened in July, months before my order was placed. On March 10th I followed up after receiving no further updates, and they refunded my shipping costs but said that they cannot provide an estimated delivery date. Today, 3/18, I requested to cancel the order and receive a refund, because I do not have confidence that this order would have ever actually arrived.

  Business Response

  Date: 03/19/2025

  Hi *******, 

  Thank you for reaching out, and I sincerely apologize for any inconvenience the delay may have caused. I completely understand how important it is to resolve these matters quickly, and Im grateful for your patience.
  
  As per your request, I have successfully canceled and processed a refund for order 01JDN9BD823M7GJ5ZGRZX9W61Y9c79. You can expect the refunded amount to be credited back to your original payment method within three to five business days.
  
  We truly appreciate your understanding and cooperation during this time. If you have any further questions or concerns, please dont hesitate to reach out. I'm here to assist you in any way I can.
  
  Sincerely,
  Sierra

  Customer Answer

  Date: 03/19/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  Date:03/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has taken my money for a product and has no shipped the item. The item was purchased at the beginning of the year and despite multiple contacts with customer service. Item has not shipped, which item has not been received and customer service has not communicated with me. I need assistance asap. Thank you

  Business Response

  Date: 03/26/2025

  Hi Royal, 

  Thank you for reaching out to us! I sincerely apologize for any inconvenience this may have caused, and I truly appreciate your patience.
  
  After thoroughly reviewing our system, I have not been able to locate an order associated with the details provided. To assist you further, could you kindly confirm the exact name and email address used when submitting your order?
  
  If the name and email are the same as the ones shared in your previous message, would you mind providing a screenshot that shows the charge from either Teespring or Spring on your account? This will help us track down your order as quickly as possible.
  
  Once again, thank you for your understanding and cooperation. I look forward to resolving this for you.
  
  Best regards,

  Sierra 

• Initial Complaint

  Date:03/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 11, 2024, I ordered a tshirt from this company for *****. I still have not received this product. They did refund me the shipping cost of 5.99 due to the delay. I have reached out several times to check on the status of my item, and they just continue to apologize for the delay and say they will email me with updates on my order.I am requesting the tshirt be delivered to me soon, because it is a gift for my mother.

  Business Response

  Date: 03/26/2025

  Hi *****, 

  Thank you for reaching out to us, and we truly apologize for any setbacks or frustration this delay may have caused. We understand how important this order is, especially as it is intended as a gift for your mother, and we sincerely regret the inconvenience you've experienced.
  
  To make this right, we have issued a refund for the remaining amount of your order. You should see the refund return to your original form of payment within three business days.
  
  In addition, we have escalated your order to our production team to ensure it is prioritized moving forward. Rest assured, we are doing everything we can to get your t-shirt to you as soon as possible.
  
  If you have any further questions or concerns in the meantime, please dont hesitate to reach out. We are more than happy to assist you in any way we can.
  
  Once again, we apologize for the delay and appreciate your patience and understanding.
  
  Best regards,

  Sierra