Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 19th, 2025, my mother bought a t-shirt from Teespring for ***** USD, and since then I have had to reach out to their customer support multiple times only to be given the excuse that their suppliers were backed up from Christmas. Since Jan 20th, their website has said that the shirt was printing, but there has been no update since then.

  Business Response

  Date: 03/19/2025

  Hi Aiden, 

  Thank you so much for reaching out, and I sincerely apologize for any inconvenience this delay may have caused. I understand how frustrating this can be, and I truly appreciate your patience throughout this process.
  
  I'm happy to confirm that your order has now been assigned to the printer and are in the stages of processing. You can expect this to be shipped shortly. You should receive a tracking update via email once shipped. 
  
  As a token of our appreciation for your understanding, I've processed a refund for ten percent off the item amount to compensate for any inconvenience. You should see the funds reflected in your original payment method within the next three to five business days.
  
  Again, we truly appreciate your continued patience and support. If you have any further questions or concerns, please dont hesitate to reach out. Were here to help!
  
  Best regards,

  Sierra 

  Customer Answer

  Date: 03/19/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ****
  
   
  

  Customer Answer

  Date: 04/10/2025

  I have already filed a previous complaint against this business for not shipping my product that I purchased, in that complaint, they said that the shirt would be made and shipped asap, but there is still no update on the tracking of the order
  

  
  

  Business Response

  Date: 04/10/2025

  Hi Aiden, 

  Thank you so much for reaching out, and I sincerely apologize for any inconvenience this may have caused. I completely understand how important it is to stay updated on your order, and I appreciate your patience.
  
  After reviewing your order details, Im happy to confirm that your item has officially shipped and is currently on its way to you! Based on current tracking estimates, it should arrive within the next week or so.
  
  For your convenience, you can track the progress of your shipment using the link below:

  
  ************************************************************************************************************* i

  If you have any questions or need further assistance in the meantime, please dont hesitate to reach out. Were always here to help and ensure you have the best experience possible.

  Warm regards,

  Sierra 

  Customer Answer

  Date: 04/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ****
  
   
  

• Initial Complaint

  Date:03/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made this order on November 24th, 2024. I paid a total of $61.93 for two shirts. They originally gave an estimate of arrival for December 6-9. It never arrived, so on December 30th, I wrote an email questioning the progress of my order and any discrepancies. They said due to the holiday season, they were backed up on orders, so I waited another month but it still never arrived or even left the "production" stage. So on January 29th, 2025, I asked again what was keeping my order from being fulfilled. And they gave me the same answer as before. They were supposedly still backed up from the holiday season. I asked if they had any intent to fulfill my order and started questioning them. As an apology, they refunded me the shipping cost but said I can still expect to receive my order. So I waited two more months and my order is still "in production". I'm tired of it. I checked online, and many other people have been having the same issues I'm having with this company for some time now. I just want the shirts I paid for. These shirts have sentimental value to me. But at the same time, if they have no intention of fulfilling my order, I just want my money back.

  Business Response

  Date: 03/19/2025

  Hi Max, 

  Thank you so much for reaching out, and I sincerely apologize for any inconvenience this delay may have caused. I understand how frustrating this can be, and I truly appreciate your patience throughout this process.

  I'm happy to confirm that your orders have now been assigned to the printer and are in the final stages of processing. You can expect them to be shipped shortly, and they should arrive by April 1st at the latest.

  As a token of our appreciation for your understanding, I've processed a refund for the remaining amount of your orders to compensate for any inconvenience. You should see the funds reflected in your original payment method within the next three to five business days.

  Again, we truly appreciate your continued patience and support. If you have any further questions or concerns, please dont hesitate to reach out. Were here to help!

  Best regards,

  Sierra 

• Initial Complaint

  Date:03/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from a ******* Store attached to my grandson's channel. The store is Spring which is also Amaze Holdings Co LLC located at ********************************************. They charged my credit card 2/21/2025. I never received an order confirmation email. Several attempts to contact them have failed. Their online support form promises response "in the next 24 business hours". There has been zero reply or follow up since 3/7/2025. The online chat always says "offline". They're listed phone numbers do not work. There is no way to contact this organization. I believe I have been scammed. I want to report this business. Numbers tried ************ and ************. Nothing works to contact them.

  Business Response

  Date: 03/14/2025

  Hi ****, 

  Thank you so much for reaching out to us. We sincerely apologize for any inconvenience this delay may have caused and appreciate your understanding during this time. As per your request, we have successfully canceled and processed a refund for your order 01JMMR5QQ9KRMD2XEGGBSD96NG1708.

  You can expect the refunded amount to be credited to your original payment method within 3-5 business days.
  
  We truly value your patience and understanding, and if theres anything else we can assist you with, please dont hesitate to reach out. Your satisfaction is important to us.
  
  Wishing you a wonderful day ahead!
  
  Warm regards,
  Sierra

• Initial Complaint

  Date:03/13/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I placed an order for my brothers birthday on *********. The order was supposed to be delivered between 2/8 - 2/12. I requested a status update and received a blanket response on 2/13 and requested a refund on 3/4 and received a response stating my request had to be escalated on 3/7. I also posted on Spring by Amazes Reddit thread and havent heard back. Please see pictures attached. Id like a refund from Spring. Thank you for your time. ******

  Business Response

  Date: 03/26/2025

  Hi ******, 

  Thank you so much for reaching out to us. We sincerely apologize for any inconvenience this delay may have caused and truly appreciate your understanding. After carefully reviewing your order history, we can confirm that order 01JJT6DT9VZKJRJHAKM0WS7D5Ea6e0 has been successfully canceled and refunded, as per your request. The refund was processed on March 14th.
  
  You should have already received the funds back to your original form of payment. However, if you have not yet seen the refund reflected in your account, we recommend contacting your financial institution directly for further assistance.
  
  If you have any other questions or concerns, please don't hesitate to reach out. Were here to help and are more than happy to assist you in any way we can.
  
  Thank you again for your patience and understanding.
  
  Warm regards,
  Sierra

  Customer Answer

  Date: 03/26/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a creator on Teespring (now known as Spring) for several years. Over the past three years, I have encountered multiple payout issues. There are growing concerns regarding Teespring's financial management practices, as they consistently delay payments owed to creators.Although I have since transitioned my merchandise shop to a different platform, I have kept my Teespring store open solely to collect the outstanding funds owed to me. However, I have not received any payouts for over three months. Despite contacting Teespring's creator support team at ******************* (specifically ******** *.) on a weekly basis, I continue to receive vague responses with no resolution.Teespring's failure to issue payments raises serious concerns about their financial practices and their treatment of creators. If I am experiencing this issue, it is highly likely that other creators are also being affected. I urge the Better Business Bureau to investigate Teesprings handling of creator payouts to ensure accountability and proper business practices.

  Business Response

  Date: 03/11/2025

  Hi Raleigh, 

  Thank you for reaching out and sharing your concerns with us. We deeply apologize for any frustration and inconvenience this situation may have caused. We completely understand how important timely payouts are, and we sincerely regret that you've experienced delays with your payments.

  After reviewing our records, we were unfortunately unable to locate a creator account under the email address ************************** To help us investigate this further and ensure we are addressing your issue properly, could you kindly provide any other email addresses that may be associated with your account? This will allow us to look into the matter more closely and work towards resolving any outstanding payment issues.

  We absolutely want to ensure that you are paid for the work and effort you've put into your store, and were committed to resolving any discrepancies as quickly as possible. Again, we apologize for the inconvenience and are grateful for your patience while we work to clear this up.

  Please dont hesitate to reach out with any additional information or questions. We are here to assist you in any way we can.

  Best regards,

  Sierra 

  Customer Answer

  Date: 03/11/2025

  Account email is *******************************************

  ******************

   

  I am not the only creator consistently experiencing payout issues. This has been ongoing for several years.

  Business Response

  Date: 03/13/2025

  Hi Raleigh, 

  Thank you for your response and I understand how frustrating the delay in payouts must be, especially when this issue has persisted over time. I truly value your continued partnership and the work youve put into this platform.

  Please know that we take this matter seriously and will be looking into the cause of these delays. Im committed to resolving this issue as promptly as possible, and I will ensure that your payout is processed as soon as possible.

  I appreciate your patience and understanding as we work to improve this situation for you and all of our valued creators. Should you have any further questions or need additional information, please dont hesitate to reach out.

  Sincerely,

  Sierra

  Customer Answer

  Date: 03/27/2025

  Unfortunately, this is the typical response teespring has given creators for the last several years regarding payment delays. It's been 3 months, the payouts still haven't been sent.

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do my drop shipping through teespring where people order merch on my website and then I go buy it directly on teespring. I have had several customers now complain that their items have not been arriving and Ive been trying to get in contact with anyone at the company for the last month and no one is responding. Seems to be a lot of people with the same issue so I cant tell if they are going out of business maybe but they have sent out no email informing anyone about anything. I have been looking for refunds and just information and have gotten nothing. When I look at the order info, everything is just stuck in the print phase and wont go any further. I have several orders like this.

  Business Response

  Date: 03/10/2025

  Hi *******, 

  Thank you for reaching out. I want to sincerely apologize for any trouble or frustration this situation may have caused. We understand how important it is to receive an order promptly, and please know we are actively working to get all orders fulfilled as quickly as possible.

  If any issues arise, we are always here and happy to provide a resolution. For any customer in need of assistance, please feel free to contact us directly via email at **************** or you can reach us through live chat (Monday Friday, 8:30 AM 9:00 PM EST). We are more than happy to help.

  Thank you for your understanding and patience as we work to address your concerns.
  

  Best regards,
  

  Sierra 

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a piece of merchandise through Spring over three months ago, and despite multiple follow-ups, I have not received the item or a satisfactory explanation for the delay. Initially, I gave the company the benefit of the doubt and waited two months before reaching out. Since then, I have attempted to contact their customer service multiple times, but responses have been vague or nonexistent.Upon researching further, I discovered that numerous other customers have experienced similar issuesdelayed or undelivered orders, lack of communication, and failed refund requests. Many complaints indicate a pattern of Spring failing to fulfill purchases while continuing to accept new orders, which raises concerns about their business ************ this point, I am requesting an immediate resolutioneither a full refund or the delivery of my order within a reasonable timeframe. If neither is provided, I believe it is necessary to formally document this issue through the BBB to ensure other consumers are aware of the risks associated with purchasing from this company.I expect a prompt response and a concrete solution, as it is unacceptable for a business to take customers money without fulfilling their obligations. I hope this complaint helps hold Spring accountable and prevents further instances of customers being misled.

  Business Response

  Date: 03/05/2025

  Hi *****, 

  Thank you for bringing this to our attention, and I sincerely apologize for any inconvenience this may have caused. Currently, we are experiencing a delay in production, but rest assured, our team is working hard to fulfill these orders as quickly as possible. To make up for the inconvenience, I have processed a refund for your order.
  
  You should see the full refund credited to your original payment method within 3 to 5 business days. In addition, Ive escalated your order to our production team to explore ways to expedite it.
  
  We truly appreciate your patience and understanding during this time. If you have any further questions or concerns, please don't hesitate to reach out.
  
  We look forward to resolving this for you soon.

  Sincerely, 

  Sierra 

• Initial Complaint

  Date:02/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/28/24 I placed an order with the above company . I ordered 1 item for approx $40. The money was immediately taken from my debit card with a delivery date of 12/12. The next week del date was changed to 12/19. After my item never came I began to inquire via email. I sent several messages and always got the same reply. Each time the blame was placed on the production team. I was reimbursed first for shipping and handling. A couple weeks later they reimbursed me 25% of the original cost. A few weeks ago I asked for full refund as it was obvious I would never get the item requested. I have asked several times where my refund is and the last message I got asked me to stop contacting them as I would lose my place in line. My order number is 01JDR9KMNGYWDECXBW4XVEZ88J9580. To say I am angry, fed up and completely unhappy with this company is an understatement. It should also be noted they use different names online. They also go by ************************** and SPRING by amaze. Pleas help me get my refund, or even the item I ordered. It was meant to be a Christmas gift. Thank you and I appreciate anything you can do.

  Business Response

  Date: 02/28/2025

  Hi *******, 

  Thank you for reaching out and I apologize for any trouble this may have caused. Im pleased to confirm that **** successfully canceled your order 01JDR9KMNGYWDECXBW4XVEZ88J9580 as requested. A refund of $26.26 has been issued, and you can expect it to appear in your original form of payment within three to five business days.
  
  If you need anything else in the meantime, feel free to reach out. Im here to assist you!
  
  Wishing you a fantastic day!

  Sincerely, 

  Sierra
  
  

  Customer Answer

  Date: 02/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *****
  
   
  

• Initial Complaint

  Date:02/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ~$60 for 2 custom tee shirts for a friend for christmas in november 2024. I have not recieved anything yet and its almost march 2025, they just keep stalling me thru support and giving me no real information. they keep saying its coming be patient but then do nothing to update me. I just want my 2 custom t shirts thats all. Ive told them that and they dont even care. They need to deliver my shirts

  Business Response

  Date: 03/25/2025

  Hi ****, 

  Thank you so much for reaching out, and please accept our sincerest apologies for any inconvenience this delay may have caused. After reviewing your order history, I'm happy to inform you that your orders are currently in production and should be on their way to you shortly. Once your items have shipped, you will receive an email notification with tracking information.
  
  As a gesture of goodwill for the delay, we have processed a refund, which will be credited to your original payment method within the next 3 to 5 business days.
  
  We truly appreciate your understanding and patience as we work to fulfill your order. If you have any further questions or need assistance, please dont hesitate to reach out. We're here to help!
  
  Thank you again for your support and trust in us.
  
  Warm regards,

  Sierra 

• Initial Complaint

  Date:02/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a shirt for $32.15. Was told the estimated delivery date was 2-18-25 to 2-21-25. I emailed them on 2-22-25 and they claim shipping is taking longer than expected, but my item has been in production for a month and has not even shipped.

  Business Response

  Date: 02/28/2025

  Hi ***, 

  Thank you for reaching out and we sincerely apologize for any inconvenience this may have caused and truly appreciate your understanding during this time. Please know that we are working diligently to fulfill your order as quickly as possible.

  I have escalated your order to our production team to explore all available options for expediting the process. If you have any further questions or concerns, please do not hesitate to reach out. Were here to assist you in any way we can.
  

  Best regards,
  Sierra

  Customer Answer

  Date: 02/28/2025

  They have been sending me this message for over a week now and have not even shipped my item. It was supposed to be DELIVERED   2-18-25! I want my item AND a full refund! This is awful service. 

  Business Response

  Date: 03/03/2025

  Hi ***, 

  Thank you for your response and I sincerely apologize for any trouble this has caused. Im happy to let you know that your order has been handed over to our production team, and weve made sure its prioritized to be processed as quickly as possible. You can expect it to ship soon!

  For the inconvenience, I have issued a refund for the remaining amount of your order. You can expect $27.16 to return to your original form of payment within three to five business days. You should receive a tracking update via email once your order has shipped.

  We greatly appreciate your patience and understanding as we work to get this sorted. If theres anything else I can assist you with, please dont hesitate to reach out!

  Best regards, 

  Sierra 

  Customer Answer

  Date: 03/12/2025

  I have asked for the product all along. I still have not received my product!