Reviews

Review Details

• Review fromGina T

  Date: 03/24/2023

  1 star
  I ordered a sweatshirt on January 24th 2023 and it showed delivery of the item would be the first week of February. The middle of February still showed my item in production. I wrote an email to see if I could get an updated delivery date and I was told it could be a couple of weeks. I waited a couple of weeks and checked the order, still in production. I emailed again and they said nothing new. Today is March 24th and the item is still showing in production. I don't know if they are growing the cotton to make the item but having to wait 2 months and having the item not even make it out of production is past the point I was willing to wait. I have now asked for a refund. I will probably have to wait for months to see that now

• Review fromOliver H

  Date: 03/20/2023

  1 star
  My granddaughter ordered a t shirt for me for Christmas. Teespring (Spring) sent the incorrect t shirt and after 3 months of promising to print the correct t shirt and send it, Spring cancelled the order (against my stated wishes) and stated they were refunding the money. As it was a Christmas gift, the money will not come to me. I informed Spring of this. Terrible customer service.

• Review fromRebekah M

  Date: 03/14/2023

  1 star
  If I could give Spring a 0 I would. The most unprofessional group I have ever had to deal with. Any time there was an issue involving customer service they would promise a timeline and then not only not meet it, but go beyond the estimate by weeks. I requested prices to be updated, they said ***** hours and it would be done. Six weeks later and it still wasn't done. I purchased a domain name through them for my shop and had it set on auto renew. Well the auto renew date came and went and it didn't work. I contacted support and they told me that feature doesn't work and it would take 5 weeks to get my domain back. Two weeks into the process I changed my mind and told them to release my domain to me because I had too many terrible experiences with them and wanted to cut ties. They said another five weeks and I would have the code. Six weeks later and they tell me oh we actually can't release a code on an expired domain (even though it was their fault) and they didn't provide any other way for me to get my domain and they didn't take any responsibility for the issue. Spring is full of liars and has THE WORST customer service. If you request to speak to a supervisor they tell you that "they monitor closely" but they will never reach out to you. They are a terrible company and I would NEVER recommend them to anyone. Half of the shirts I got printed were ruined after one wash cycle also. Terrible quality and the absolute worst people you ever have to deal with. STAY FAR AWAY!! They are now renamed SPRING, stay far away!!!

• Review fromJesse P

  Date: 03/12/2023

  1 star
  I bought 8 stickers for $51. All were supposed to arrive in no more than a week. I waited about two weeks for the first four stickers. The others, I waited THREE MONTHS. after 4 weeks of waiting, I tried to contact them to see what the problem was. I didn't get an answer until two months since my order was created. When I got a reply, they didn't bother to tell me why it was taking so long. I talked to three people who had no idea what was going on. To try and help the situation, they refunded shipping which totaled $3.50...It wasn't until month three that they finally told me they were changing printing partners, and that my stickers were put on hold until they got new ones. I told them that was rediculous, and that im outraged that they didn't tell me this three months ago. I asked if I can get a full refund WITH my product for all of the hassle, and waiting I went through just to get them to answer my emails. They refused to give me both. They said I can have one or the other. Product, or refund. So, I asked for the refund, we'll see if I even get that in the next three months.I was just trying to support a friend's small business. Now they'll never get the support they need because of this terrible company.I really hope this hasn't happened to any of my friends other patrons.

• Review fromBE E

  Date: 03/09/2023

  1 star
  Definite scam. I seriously don't understand how they stay in business. Been trying for month to get the status of an order, to no avail, and once I finally did, they hesitated on saying how long my refund would take (still hadn't even gotten the order and they couldn't even tell me what the status was lol) I'm curious to see the refund for the (******) order. It's a shame you can't add screenshots to this system. It's seriously crazy how bad this was. Ironically I had ordered from someone else's store. I have stores with them myself, after this experience, I'm closing up shop and moving my own shops to another company. I would never do this to a customer.

• Review fromMegan M

  Date: 03/07/2023

  1 star
  Ordered a shirt Jan 5 that was estimated to be here by Jan 30. Its March 7 and it says it shipped yesterday who knows if Ill actually get it. Ridiculous wait time and zero communication. I have reached out to both emails 3 times and can not find a way to speak to a live person.

• Review fromJonathan G.

  Date: 03/06/2023

  1 star
  Ordered 3 months ago. told them to cancel my order 3 weeks ago they said ok. So I ordered from another company. Now 3 weeks later after they said they canceled they said its been shipped and they cant cancel

• Review fromStephen M

  Date: 02/16/2023

  1 star
  In business for 10 years and they continue to scam people!! I placed an order one month ago and am getting nowhere in regards to requests for the status of the order. ****** should ban from internet sales.

• Review fromBeatriz O

  Date: 02/07/2023

  1 star
  Worst company ever never got my items they said I would get it by feb 9 but nothing and place the order on Jan 9

• Review fromUdaya K

  Date: 01/23/2023

  1 star
  This company is a scam. Worst customer service. I had to close my tee spring account and contacted them to do so, they did not send my available balance yet and when I asked them, the reply was you should have taken the money before requesting to close the account. What a joke, nobody told me this when I requested to close my account. Moreover, subscription renewal has happened without any notice. Contacted a few times to solve the issue but no reply from them yet.