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Average of 176 Customer Reviews
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Review fromJeanetta R
Date: 11/08/2024
1 starJeanetta R
Date: 11/08/2024
I do not understand why I have to wait for paperwork to cancel this service. I've been trying to call for the last 3 to 4 days and I always get the automated service that does not understand English language. I called twice to have someone call me back. It took forever and even over the 30 minutes of a call back that they promised when I finally did speak to someone they said I had to wait for the paperwork to come in the mail in order to cancel. I am very upset and disgusted with the service and this company. All my mother wants to do is cancel. We should not have to wait for paperwork to cancel. Every time I call either one of the 800 numbers it's always a run around. If more money is taken out of my account before this service gets canceled I will be contacting a lawyer to take care of this situation for me. I am tired of calling these numbers and not getting the results that I'm asking for.
Home Warranty Services
Date: 11/13/2024
**** you for reaching out, and Im truly sorry for any confusion or frustration caused. We've reviewed the details of your account, and based on our notes, it appears that on November 4th, you or your mother spoke with one of our representatives, who discussed the policy and agreed to review it further based on that conversation. We want to clarify that this review was not something we intended to impose, but rather a part of our standard process for addressing specific inquiries. It seems there may have been some misunderstanding regarding this process. We want to assure you that weve been in contact with you multiple times to try to resolve this matter, and were committed to ensuring that this situation is handled to your satisfaction. As of now, we will go ahead and cancel the service and issue a refund.We apologize for any frustration this has caused, and we appreciate your patience as we work to resolve everything. If you have any further questions or need additional assistance, please dont hesitate to reach out. Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTReview fromsam s
Date: 11/06/2024
1 starsam s
Date: 11/06/2024
The scam older people and then wont answer their phone when you try to contact them. I will be contacting the authorities as this is fraud... Typical scumbag company ripping off old folks..Home Warranty Services
Date: 11/15/2024
Thank you for reaching out and expressing your concerns. I want to assure you that our company is committed to acting with integrity and providing our customers with the highest level of service. I apologize for any frustration or confusion you've experienced. After reviewing our records, we were unable to locate any account or transaction associated with your name. Its possible that there may be a misunderstanding or that the matter pertains to a different company or service.If you are contacting us on behalf of someone else or if you have any additional information that might help us locate the relevant account, please reach out to us so we can further assist you. Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTReview fromAlex H
Date: 10/24/2024
5 starsAlex H
Date: 10/24/2024
Great coverage and excellent service!!! They took their time to explain everything. My agent ******* **** was an absolute pleasure to work with. Highly recommendHome Warranty Services
Date: 10/29/2024
Thank you so much for your kind words! Were thrilled to hear that you had a positive experience with *******. Our team strives to provide great coverage and exceptional service, and its fantastic to know that we hit the **** for you. We appreciate your recommendation and look forward to assisting you again in the future!Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSReview fromConner S
Date: 10/17/2024
1 starConner S
Date: 10/17/2024
STAY AWAY! I purchased a new home which comes with everything under warranty. They did an excellent job making it seem like I needed to sign up and pay for the warranty even though my builder never mentioned it, also telling me I wont have any warranty if I dont pay them and they would red flag my property haha. They had no association with my builder or warranty department. They might be legitimate on a legal basis but everything about them is absolutely scummy and they know what they are doing, trying to **** money out of people and targeting new home buyers that may easily become confused considering how much goes on during the process. Keep your money and information to yourself!Home Warranty Services
Date: 10/23/2024
Thank you for your feedback, and we are sorry for any misunderstanding regarding your warranty options. We want to clarify that not all new homes automatically include a warranty. Our extended warranty provides additional coverage beyond what your builder offers, which can be beneficial for long-term peace of mind. Regarding the red flag term, it specifically means that during the year your builder's coverage is active, we wont provide coverage. This is because homeowners may call us with issues that their current policy does not cover. We appreciate that you reached out and canceled on the same day, and we are glad you received your refund. If you have any further questions or if there's anything else we can assist you with, please dont hesitate to let us know.Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSReview fromSherri P
Date: 10/04/2024
1 starSherri P
Date: 10/04/2024
Would not even give a star. I have been trying to cancel this service since day one. They only put down in Their notes what they want to hear. I have been asking to cancel and been given the runaround and now they want me to pay to cancel. Such a scam.Home Warranty Services
Date: 10/15/2024
Thank you for reaching out. We appreciate your patience as we clarify your account situation.
We wanted to let you know that we recorded two calls from you on 08/28. We attempted to return your calls and left voice messages, but unfortunately, we weren’t able to connect. When we did speak on 08/29, you mentioned wanting to discuss the coverage with your husband, and you decided to continue with the service at that time. After our conversation, we didn’t receive further communication from you, so your service remained active until after your first payment. We understand that circumstances can change, and I’m glad we were able to cancel your account as requested.
If you have any more questions or if there's anything else I can assist you with, please let us know. We’re here to help!
Sincerely,
Customer Care
Contact: 888-695-1482
Hours Of Operation: 7-4 PSReview fromYvonne H.
Date: 09/24/2024
5 starsYvonne H.
Date: 09/24/2024
I had contact with a customer service representative named ******* several times. He was not only very helpful, but was also genuinely concerned about solving my problem. Its very important to be able to talk to live agents, not computers, to actually describe a problem and get it resolved. ******* actually solved my problem.Home Warranty Services
Date: 10/02/2024
Thank you so much for your kind words about *******! Were thrilled to hear that he was able to assist you effectively and make a positive impact on your experience. We agree that personal interactions can make all the difference in resolving issues.If you need any further assistance or have more feedback to share, please dont hesitate to reach out. Were here to help!Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSReview fromCarol B
Date: 09/18/2024
1 starCarol B
Date: 09/18/2024
I have being trying to get in touch with them to get some understanding as to why they don't have a plumber in ******, ***** while water heater is leaking and causing great damage to my laminate flooring. No one can tell me why. I feel that I have been scammed and I want my $769.00 back so that I can get a plumber. I am a senior citizen with a heart condition, and I don't want to die over a water heater. I keep getting the run around when I do get through to a live person, which in and of itself is a major accomplishment. I was also called "proposterous" by your agent *******. Why because I'm trying to get clarification as to why there is no plumber in ******, *****? I think I've been scammed.Home Warranty Services
Date: 09/23/2024
Thank you for reaching out and expressing your concerns. Im truly sorry to hear about the issues youve been facing with your water heater. We want to assure you that we do have a technician available and are committed to helping you resolve this situation as quickly as possible. Your comfort and safety are our top priorities. We also informed our claims department, and they are ready to support you. You can reach out to them directly for any claims-related questions or concerns.Please let me know if youd like me to provide their contact information or if you need any further assistance. Your safety and satisfaction are our top priorities, and we appreciate your patience during this time. Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTReview fromIndeia M
Date: 09/13/2024
1 starIndeia M
Date: 09/13/2024
I received a letter from home warranty services about a final notice to activate the home warranty for my new home. Being a first time homeowner and still learning about what I just signed, I initially thought that it was legit an actual company offering home insurance so I paid. When I contacted my mortgage company to confirm that I could use HWS they said no. So I called the same day I purchased it for a refund and they said one would be issued to my bank card August 26 although I cancelled the card because I believed HWS to be a scam, I informed them I did and they said itd still post to my bank. I have yet to see that refund.Home Warranty Services
Date: 09/25/2024
Thank you for reaching out and sharing your experience. We understand how confusing this situation must be, especially as a first-time homeowner. Unfortunately, not all mortgages work with all home warranties, which can lead to misunderstandings. We appreciate that you called to cancel the service on the same day you purchased it, and we are sorry that the refund process wasnt handled correctly. Your refund was processed on September 13, and we hope it appears in your account soon. If it doesnt, please let us know, and we can help you follow up.Thank you for your understanding, and please feel free to reach out if you have any questions or concerns. Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSReview fromYolanda S
Date: 09/05/2024
1 starYolanda S
Date: 09/05/2024
I have been trying to reach the home warranty company and no response. What can we do to get assistance.Home Warranty Services
Date: 09/10/2024
Thank you for reaching out to us. We wanted to clarify the details regarding your recent calls. When you initially called on September 5th, you mentioned that you were on a very important call and would call us back. During your subsequent call, we explained that, since the 30-day review period has passed, a written request is required to process a full refund. We understand that this process might be a bit inconvenient, and we appreciate your patience. Please let us know if you need any assistance with drafting the written request or if theres anything else we can do to help.Thank you for your understanding, and we look forward to resolving this for you.Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTReview fromMichael S
Date: 09/04/2024
1 starMichael S
Date: 09/04/2024
Thank God I dont even get to the stage of having to cancel. The call center agent trying to sell me, named ****, like the vegetable, (he said) began attacking the company I use for home warranty the minute I told him I did not want to go with his company. When I asked repeatedly to be connected with a supervisor, he insisted that he was the highest supervisor on staff. After back and forth, he finally agreed and then hung up in my face. What an unprofessional company. Dont waste your time with such people.Home Warranty Services
Date: 09/10/2024
We are truly sorry to hear about your recent experience. This is certainly not the level of service we aim to provide, and we appreciate you bringing this to our attention. Your feedback is important, and I want to assure you that we take such matters very seriously. We will be looking into this incident to ensure that appropriate actions are taken to address the behavior you described.If theres anything else we can do to assist or if you have any further concerns, please dont hesitate to reach out.Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PST
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