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Average of 176 Customer Reviews
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Review fromMatt D
Date: 09/03/2024
1 starMatt D
Date: 09/03/2024
I would like to cancel my contract, got tricked into thinking this was from my bank with a final warning and it was not. I will not need this service and would like to cancel but has been such a hassle
Home Warranty Services
Date: 09/10/2024
Thank you for reaching out. After reviewing your file, it appears that during a previous conversation with one of our representatives, you agreed to continue with the policy.If youd like to discuss this further or confirm any details, please feel free to reach out to us.Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTReview fromKatie M.
Date: 08/30/2024
1 starKatie M.
Date: 08/30/2024
I have been trying to cancel all day. I was given an agent's direct extension but when I called the customer service number there is just a bot that answers. They say someone will call in 30 min but no one ever does. I tried calling the number I used to originally sign up and it is not in service. I am so mad at myself for falling for this scam.Home Warranty Services
Date: 09/11/2024
Thank you for reaching out and sharing your concerns. I understand how important it is to resolve this matter promptly. We want to assure you that our company is legitimate, we work with a system that logs your message and ensures a representative will follow up with you. We have attempted to contact you twice on the 30th, but it seems there wasnt an option for us to leave a voicemail. We have taken action on your request. Your policy has been successfully canceled and refunded.If you still have questions or need further assistance, please don't hesitate to reach out to us. Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTReview fromHoward C
Date: 08/20/2024
1 starHoward C
Date: 08/20/2024
Called this company three times to cancel and they said someone would call me back in 30 minutes. Finally found another number to call and gave them my number to call back. Someone did call back shortly and I told them I wanted to cancel. I think they are a fraud company. Waiting for a call now. I was told when the person called to sell me this warranty that they replace an appliance if need be, but was not told that they have dollar limits, for the various appliance and a limit for the amount of insurance you can receive in one year. Please read what their services offer before dealing with this company. I do not trust this company and . I want this policy cancelled and any refund they owe me.Home Warranty Services
Date: 08/29/2024
Thank you for reaching out and sharing your concerns. I understand how important it is to feel confident and informed about your policy, and I appreciate the opportunity to clarify the situation. We strive to ensure our customers have ample time to review their policies and make informed decisions. Our standard practice allows for a 30-day review period during which you can assess the policy and contact us with any questions or concerns. During this timeframe, we did not receive any communication from you, and we only became aware of your request to cancel after our billing department reached out.Please be assured that we made several attempts to contact you and left voicemails when you were unavailable. We take pride in being a legitimate and reputable company, and our goal is to provide transparent and reliable service to all our customers.We are processing your cancellation request. If you have any further questions or need additional assistance, please dont hesitate to reach out to us directly.Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTReview fromLinda S
Date: 08/07/2024
1 starLinda S
Date: 08/07/2024
Ive tried to cancel policy. Very rude. Giving me phone disconnected. I think scam Ihave done everything they ask and still trying to get money from me. I want this policy cancelled. And any refund they owe me They ask for written letter. Very suspicious. Cant email had to be written and mail which I did. Everytime I call its a different answer Wont give me cancellation number. I really think this company is. Fraud. Were charging me $150 a month for condo I got for. $25 a month from American shield.Home Warranty Services
Date: 08/14/2024
Thank you for bringing this to our attention and for sharing the details of your experience.We just wanted to confirm your service has been cancelled as requested. Regarding the refund, we do require a written request to ensure we have a clear record of the refund request for any future reference. We understand that cost is a significant consideration when choosing services. Sometimes, lower-cost options may not offer the same level of service or protection, which can impact overall satisfaction.We want to assure you that our phone lines are operational, and our representatives are available to assist you. I apologize for any inconvenience this may have caused. We look forward to resolving this matter to your satisfaction. Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTReview fromAndy F
Date: 08/05/2024
1 starAndy F
Date: 08/05/2024
I've had the same experience as all other 1-star reviews. Can only add that their sales team are aggressive, rude, and threatening. Do not engage with this company.Home Warranty Services
Date: 08/08/2024
Thank you for taking the time to share your feedback. Im truly sorry that you felt that way about our sales team. Please know that our teams goal is to provide you with all the necessary information to ensure you are fully covered with the best service possible.However we just wanted to confirm your service has been cancelled as requested and you have been fully refunded. Please allow 2- 3 business days for the refund to appear in your account.Sincerely, Customer Care.Contact: ************ Hours Of Operation: 7-4 PSTReview fromMarilyn H
Date: 07/30/2024
1 starMarilyn H
Date: 07/30/2024
I would give Home Warranty Services of America a 0 rating if I could. Beware: this company is a scam marketer who preys on the elderly. They sent my 86 yr old mother a letter with the name of her mortgage lender at the top indicating it was a final notice to keep her home insurance. She called and they positioned themselves to create the perception that they were her mortgage lender and that her home insurance was about to terminate if she didn't provide her credit card over the phone. She was confused and directly said she didn't understand. They coerced her into providing her credit card by threatening that she would lose her current coverage (not true). She paid for a "warranty plan" for 9 months totaling $2,855 until I saw it on her bank statement. I called to cancel and they shared her phone call with them. It was blatant that they misrepresented who there were, why they were calling and what she was paying for. This is predatory marketing by using misleading information appearing to follow up on behalf of her mortgage lender and for a policy that they falsely claimed she already had. They coerce and confuse the elderly into believing they need to pay immediately to avoid termination of their home insurance. I filed a BBB claim and the BBB was not able to get a satisfactory resolution from the company. The company said they would cancel the service and refund 1/2 her money. They cancelled, but didn't send a refund and they continue to text my mom every other day to try to trick her again. The BBB concluded in writing: "Having reviewed this matter carefully, BBB has determined that the company has not adequately addressed the issues you presented or made a reasonable effort to resolve the dispute. BBB has closed the complaint which will now reflect in the company's BBB Business Review as unresolved." The BBB suggested we take legal action. We filed a complaint with the ************************ for fraud and predatory marketing to take advantage of the elderly.Home Warranty Services
Date: 08/05/2024
Thank you for bringing this to our attention. We are deeply sorry to hear about the difficulties your mother has faced and its concerning to hear about the ongoing issues despite your efforts to resolve them.We understand your frustration and take these matters seriously. Your feedback is very valuable. Please reach out to our customer service department so we can further assist you. Sincerely, ************* Contact: ************ Hours Of Operation 7-4 PSTReview fromJohn R
Date: 07/25/2024
1 starJohn R
Date: 07/25/2024
My mom's information was phished with misleading information and they gathered info about her, discriminated against her, deceived her, and misled her because of her age. I would encourage all to beware of their fraudulent actions and dubious practices. I would have selected "0" stars but this was not a choice.Home Warranty Services
Date: 08/06/2024
Thank you for bringing this serious issue to our attention. Im truly sorry to hear about the troubling experience youve had. We are dedicated to making things right and ensuring your concerns are properly addressed. Your feedback is very valuable.Sincerely, Customer Care.Contact: ************ Hours Of Operation: 7-4 PSTReview fromJohnny S
Date: 07/23/2024
1 starJohnny S
Date: 07/23/2024
THIS IS THE MOST DISGUSTING BUSINESS EVER, *** NEED TO be contacted and CALLS NEED TO BE REVIEWED THEY ARE LYING BULLYING CUSTOMERS THREATENING CUSTOMERS THAT THEY WILL RED FLAG THEIR HOME THEY HAVE TO BE STOP ASAP !! PULL THE ***** CALLS THEY ARE USING SCARE TATICS TO PLACE A SALE EVERY REPRESENTVE NEED TO BE FIRE NOT RETRAINED FIRED BEING RUDE NASTY PULL THE CALL THE *** HAS TO ***** THIS COMPANY I was the a lucky one by canceling service less than 3 hrs and made bank awareHome Warranty Services
Date: 08/06/2024
Thank you for reaching out and sharing your experience. Im truly sorry to hear about the distressing situation youve encountered. This is certainly not the level of service we aim to provide. We value your feedback and are dedicated to making improvements based on it. Thank you for bringing this to our attention. We are committed to resolving this issue and ensuring that all customers receive respectful and professional service.Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTReview fromBen A
Date: 07/20/2024
1 starBen A
Date: 07/20/2024
I am a new home owner, bought my home a few months ago and saw a letter from home warranty services. I called them initially thinking it was a good idea not knowing that it is unnecessary to have. I called back in the proper window in order to cancel, received a verbal confirmation that it was cancelled. However, they required a letter of cancellation that was not a part of the paperwork they sent over to me so I am still getting billed from them, constant calls regarding my overdue payment. I have written down several calls to 2 different numbers asking to cancel, that I wont be paying what I "owe" to them because I was told the policy was cancelled. Each time ive called, they say someone will be in touch within 30 minutes, never get a call back or a clear answer how to resolve this issue.Home Warranty Services
Date: 08/07/2024
Thank you for bringing this to our attention. We wanted to confirm that your refund has been processed and your service has been canceled as requested. Please allow 2 to 3 business days for the refund to reflect in your account.If you have any further questions or need additional assistance, feel free to reach out.Sincerely, Customer Care.Contact: ************ Hours Of Operation: 7-4 PSTReview fromKaren T
Date: 07/20/2024
1 starKaren T
Date: 07/20/2024
Scandalous. Shady. Misrepresentation starting with the name of the company. I "renewed" an "expired" policy on her her behalf having received notification. that her warranty had expired. This was 3 days ago. I wanted to set up auto renwal and thats when I went down the rabbit hole. Determined I/she fell victim to a scam. #elder abuse. I filed a claim with my bank. In my attempt to protect my mother while she wasin hospital, I neglected to research the company before I paid the bill. This elder is following through regardless of the refund (in 90 days!) potential.Home Warranty Services
Date: 08/07/2024
Thank you for reaching out and sharing your concerns with us. I sincerely apologize for any confusion or inconvenience caused regarding the recent charge and contract.We just wanted to confirm your service has been cancelled as requested. Please allow 2 to 3 business days to see the refund reflected in your account. Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PST
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