Reviews
Customer Review Ratings
Average of 176 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMarco C
Date: 06/18/2024
1 starMarco C
Date: 06/18/2024
Im a first time buyer and I received a letter in the mail saying that I should call to activate the home insurance before it expired, I didnt know what to do so I thought they were talking about the one year warranty from the builder so I went ahead and contacted them at the beginning they ask me for a **************************************************************************************************************************************** that I would be able to cancel at any time finally I gave them a 100 dollar deposit then I never received the information over the email I call to cancel before the due date and now they want 250 dollars to cancel or they are treating me to send me to collections
Home Warranty Services
Date: 08/16/2024
Thank you for reaching out and sharing your experience with us. We want to clarify a few important details regarding our payment plans and the review process. We offer a variety of payment plans to accommodate different needs. We have a 30-day review period during which you can evaluate our services and decide if they meet your needs. Our records indicate that we did not receive a call from you within this review period to cancel or discuss your account. We send information about your account and our ******************** via both email and regular mail. If you did not receive this information, it may be helpful to verify your contact details with us to ensure proper delivery. After the review period, our billing department has made several attempts to contact you regarding the account status and to resolve any issues. Although we have left voice messages, we have not been able to connect with you directly. If you have any further questions or would like to discuss your account or payment options in more detail, please reach out to us. Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTReview fromRandy E
Date: 06/12/2024
1 starRandy E
Date: 06/12/2024
If I can only do negative 5 stars, I would. NEVER EVER do any type of business with this business. All they want to do is put you on the phone, lock you in their service plans and never hear from them again.I tried to cancel my service plan with Home Warranty Service. Called and received a call back from an agent. The moment I mentioned the word "cancel", this agent's tone changed from being nice to salty rude. He tried to convince me not to cancel but my intentions of cancelling is already engraved in stone. This agent said I was sarcastic and decided to hang up on me.Anyhow, after two other calls from this "business", I was told the first agent cancelled my plan but neglected to tell me so. Also, no confirmation number was provided for the cancellation.PLEASE STAY AWAY FROM THIS COMPANY.Home Warranty Services
Date: 08/19/2024
Thank you for reaching out and sharing your concerns. I’m truly sorry to hear about the difficulties you’ve encountered with our service. Your feedback is important to us.
I understand how important it is to have clear confirmation when managing your service plans.Since your cancellation request was made within the 30-day period, our policy does not provide confirmation numbers for such cancellations. However, I want to assure you that your cancellation has been processed, and a refund has been issued to your original payment method.
If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Sincerely,
Customer Care
Contact: 888-695-1482
Hours Of Operation: 7-4 PSTReview fromGhouse
Date: 06/11/2024
1 starGhouse
Date: 06/11/2024
I called to cancel a home owners policy since I already had one. I apparently took one out with this company by mistake. The agent I spoke would was trying to convience me to keep the policy and i gave a firm NO. He carried on and got louder and very rude so I hung up. He tried calling me about 12 times and I just continued to hang up on him. Never encountered an unprofessional situation like this on the phone. I sent the company a letter to close the account in the event their agent didn't.Home Warranty Services
Date: 08/19/2024
Thank you for reaching out and sharing your concerns. I understand the importance of clear communication, and I’d like to clarify the situation regarding your cancellation request.When you initially called on June 10th, your request to cancel the policy was processed as requested, and you were informed of the cancellation at that time.On June 11th, when you called back, we attempted to speak with you to confirm the cancellation and address any further concerns. Unfortunately, we were unable to complete the call as it was disconnected. We made multiple follow-up calls to ensure you were informed about the cancellation, but we did not receive a response.
Please rest assured that your policy has been canceled as of June 10th, and there is no further action required from your side. If you have any additional questions or need further assistance, please feel free to contact us.
Sincerely,
Customer Care
Contact: 888-695-1482
Hours Of Operation: 7-4 PSTReview fromJudy P
Date: 06/06/2024
1 starJudy P
Date: 06/06/2024
HORRIBLE CUSTOMER SERVICE ZERO STARS DO NOT SIGN UP FOR THEIR WARRANTY. I fell prey, like many others to this company. I am a new homeowner and did not know that the letters this company in the mail are just scare tactics. When I signed up they said I could cancel any time during the 30 days. I called 3 days later realizing it was a scam and I don't need the warrranty. The guy who answered tried to sell me and I had to be ***** with him, that I was sure of my decision. he then proceeded to call me rude, I had to be direct with him, he told me I can't cancel until I receive my booklet. He was extremely unprofessional. Why would I want to work with a company that tries to scare me and make me feel wrong for not wanting to use their services?These people will get the karma they deserve eventually. I will be cancelling no matter what it takes. I told the guy I will call back once I get my booklet, even if I review, with the way he was acting, he ruined any chance of me wanting to work with this HORRIBLE company. let this be a life ******* NEVER BUY FROM A COMPANY THAT TRIES TO SCARE YOU. PLEASE REFUND ME MY DEPOSIT AND CANCEL MY POLICY :Home Warranty Services
Date: 08/29/2024
Thank you for your feedback and for bringing your concerns to our attention. Im pleased to see from your other review that the issue has been resolved. Its important to us that our customers are satisfied, and Im glad to hear that things have been addressed.If theres anything further we can assist you with or if you have any additional feedback, please dont hesitate to reach out. Thank you once again for your feedback and for giving us the opportunity to make things right.Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTReview fromSen S
Date: 06/01/2024
1 starSen S
Date: 06/01/2024
I have no idea who this company is and how they got my information and they have been charging my credit card since Jan ********************************************************* 2 companies to get to the correct one and they dont answer you have to leave a voicemail and someone calls you back what type of business is that not professional at all I advised I didnt authorize no one to charge my credit card and whatever this is too cancel it now and refund all my money back since January the representative tried to talk over me and stated he will have to get the recording and I advised please do because this is fraud I doubt need your service and he went in to say something like I owe a balance and they will send it to collections these ppl are insane I dont even no how you got my information I need this cancelled and refunded back asap I am contacting attorney general, ********* also reporting this company that are out here scamming pplHome Warranty Services
Date: 08/19/2024
Thank you for reaching out to us. We understand your concerns and want to provide clarity regarding our procedures.All calls with our company are recorded for quality assurance and to ensure accuracy in our transactions. Prior to processing any payments, we require explicit authorization from our customers. This is a standard procedure to ensure that all charges are authorized and transparent.Additionally, we offer a 30-day review period for our services. During this time, you have the option to review and cancel the service if it does not meet your expectations. We did not receive any cancellation request from you within this period, which is why billing continued as scheduled.I apologize for any inconvenience you have experienced. We are a legitimate company, and we are committed to resolving this issue to your satisfaction.
If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Sincerely,
Customer Care
Contact: 888-695-1482
Hours Of Operation: 7-4 PSTReview fromRonnie C
Date: 05/31/2024
1 starRonnie C
Date: 05/31/2024
I called to cancel my Warranty before the 30 day initial period was up. The woman on the phone was quick to tell me that the situation was all my fault and that I should have never agreed to a trial period and pay $100 deposit if I was gona turn around and cancel. She then proceeded to argue with me and give me the run-a-round to cancel. This Woman argued for 5 minutes and refused to even listen when I told her all I wanted to do was cancel. She wanted to know how I was going to get the money to pay for something that broke in my home if I even didn't want to pay for their services. This woman was so unprofessional and rude that I asked to speak to a supervisor. She then told me that I would have to call back If I wanted to talk to one.Home Warranty Services
Date: 08/29/2024
Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience and frustration you experienced while trying to cancel your warranty. We want to confirm that your account has been successfully canceled, and a refund has been issued.We will be addressing this situation with our team and avoid similar issues in the future. Your experience is important to us, and we appreciate you helping us to do better.If you have any further questions or need additional assistance, please dont hesitate to reach out.Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTReview fromJulie P
Date: 05/14/2024
1 starQuick on adding devices and taking your money. They give you a run-a-round to cancel. **************** very unprofessional. Cutting me off on my conversation and calling me by my first name. Don't waste your time or money!!Review fromEdison C
Date: 05/06/2024
1 starEdison C
Date: 05/06/2024
I used to write a year one and two reviews about good companies. But never be negative except for this company Home Warranty Services. I would like all the people who got the same call to join us and *** them because they call me with urgent emergency necessary service, they collected the money then an AI machine impossible to contact someone to cancel this contract because everything they told by phone was fake. Hope evaluate this business and go out of business. Im very frustrated nobody answered it.Home Warranty Services
Date: 05/07/2024
CS has review the file, Per conversation 05/06/24, We spoke w/ the customer and issued customer full 100% refund, no more funds or further contract will be taken at this time. If you have any questions, please reach out to our ************* Team P: ************ Hours: M - F 7AM - 4PM PSTReview fromSamuel Mason P
Date: 05/02/2024
4 starsI never used my home warranty from Home Warranty Services. However, I really appreciate *********************, the floor manager, for taking care of my cancellation. I had applied for the home warranty by mistake, thinking it was required. When I realized that I didn't need it, I was given a lot of "wait for a call back" nonsense. When I finally got ahold of the manager, I was taken care of and got my refund. If I ever decide to get a home warranty, I will definitely go with this company.Review fromGarrett C
Date: 04/25/2024
1 starI have been trying to cancel my policy for four days now. I have contact three sets of number. Every time I call and talk to someone I get told to call customer ********************. Ive called them multiple times and received zero call backs. They called me three times from and I answered each time and no one spoke. When I recalled no one has answered or responded back. Dealing with this warranty services I have been hung up on, yelled at and pushed off as not important. I am trying to cancel my policy within the 30days period before it start on 17 May 2024.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.