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Average of 174 Customer Reviews
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Review fromChandler B.
Date: 05/22/2025
5 starsChandler B.
Date: 05/22/2025
**** **** helped me out today. He was extremely helpful and polite.
Home Warranty Services
Date: 05/27/2025
Thank you for your kind feedback! We're so glad to hear that **** **** was able to assist you and that you found him both helpful and polite. We truly value your input and will be sure to share your comments with Garyhell be thrilled to hear them.If theres anything else we can do for you, please dont hesitate to reach out. Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTReview fromBj or Beverlyjo M.
Date: 05/21/2025
5 starsBj or Beverlyjo M.
Date: 05/21/2025
I spoke with a **** ****, who was a complete gentleman, used great manners, was very thought full and covered every question I asked. One of the best CS people I've recently spoke to, not many like him around these years. Thank you ****.Home Warranty Services
Date: 05/27/2025
Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that **** **** provided such thoughtful and thorough service. Its wonderful to know he made such a positive impressionyour feedback truly means a lot. If theres anything else we can assist you with, please dont hesitate to reach out. Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTReview fromPriscilla W
Date: 05/19/2025
1 starPriscilla W
Date: 05/19/2025
I have been trying to get payments for services not received returned for 6 months. Reason being my claims for service were not addressed. I cancelled the plan because of this. Phones were ignored until I stopped credit card payments of $258.00 monthly, ( $295 down payment) for 6 months. Then I was told to email requests. Call ************** to request refund. Call back and forth and no resolution. Im a Senior Citizen and disabled, I cant afford to lose this money. *. *****Home Warranty Services
Date: 05/27/2025
Thank you for reaching out. After reviewing your account, it appears that we have not yet received a formal letter of cancellation requesting a refund. While your account has been cancelled, our records also show that the last representative you spoke with informed you of the need to submit this letter in order to proceed with the refund process.If you need assistance or further details on how to submit the cancellation letter, please dont hesitate to contact uswere here to help.Thank you for your understanding, and we look forward to resolving this matter with you.Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTReview fromLoretta E.
Date: 05/15/2025
5 starsLoretta E.
Date: 05/15/2025
**** ***** was very helpful and supportive. He is understanding and informative as well. I highly rcommend.Home Warranty Services
Date: 05/27/2025
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that **** was helpful, supportive, and informative. Well be sure to pass along your feedback to ***** will mean a lot. Your recommendation is greatly appreciated! Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTReview fromPatricia
Date: 05/13/2025
5 starsPatricia
Date: 05/13/2025
I was impressed with the professionalism, knowledge and attention to detail of **** *****, who addressed each of my inquiries regarding the Home Warranty Services process and appliance options. ThanksHome Warranty Services
Date: 05/26/2025
Thank you so much for your thoughtful feedback! We're delighted to hear that **** ***** impressed you with his professionalism, knowledge, and attention to detail. It's great to know he was able to thoroughly address your questions about our Home Warranty Services and appliance options. Well be sure to share your kind words with him. Please dont hesitate to reach out if theres anything else we can assist you with!Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTReview fromKristie W.
Date: 05/12/2025
5 starsKristie W.
Date: 05/12/2025
**** ***** did a fantastic job taking care of me. I am appreciative of his professionalism.Home Warranty Services
Date: 05/26/2025
Thank you so much for your kind words! Were thrilled to hear that **** ***** provided you with excellent service. Well be sure to pass along your feedbackrecognition like this means a lot to our team. If theres anything else we can assist you with, please dont hesitate to reach out.Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTReview fromCarmen S.
Date: 05/02/2025
5 starsCarmen S.
Date: 05/02/2025
**** ***** helped me out so much with my mothers account. I really appreciate it.Home Warranty Services
Date: 05/26/2025
Thank you so much for taking the time to share your experience. We're so glad to hear that **** ***** was able to assist you with your mothers account and provide the help you needed. We truly appreciate your kind words, and well be sure to pass along your feedback to ****. Its always wonderful to hear when our team members make a positive impact.If theres anything else we can assist you with, please dont hesitate to reach out.Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTReview fromCody
Date: 04/28/2025
5 starsCody
Date: 04/28/2025
**** from the billing department was very polite, professional, and helpful.Home Warranty Services
Date: 05/16/2025
Thank you so much for sharing your positive experience with **** from our billing department. Were thrilled to hear that she was able to assist you in a polite, professional, and helpful manner. Your feedback will certainly be passed along to her, and it serves as a great reminder of the impact great customer service can have.We truly appreciate your support and look forward to continuing to assist you.Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTReview fromSheila W.
Date: 04/25/2025
5 starsSheila W.
Date: 04/25/2025
I just like to say I called in with questions and I had to leave my number to get a call back . ******* call me back in seems likes in seconds I was very surprised and happy to get a return call back that fast, Mr. ******* answered every question I had , also explained in detail so I could understand . When you dealing with people in customer service like ******* it makes life just little bit easier. He has the best customer service I have ever dealt with. He should be the poster child for Home Warranty Service.Home Warranty Services
Date: 05/16/2025
Thank you so much for your thoughtful message and for taking the time to share your experience. Were thrilled to hear that ******* was able to assist you quickly and clearlyand that his service made a positive ************* means a great deal to us to know that his professionalism and dedication made things easier for you. We'll be sure to share your kind words with him and the rest of our team. Recognition like this not only motivates our staff but reinforces our commitment to excellent customer care.We truly appreciate your support and look forward to continuing to serve you.Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PSTReview fromDinora
Date: 04/04/2025
1 starDinora
Date: 04/04/2025
Srta. ******** de departamento de reclamos fue muy ruda al tomar mi reclamo y negarlo sin estudiar mejor mi reclamo , no acept que le enviara fotografias para ver donde fue el dao (tuberia que alimenta de agua al heater water a menos de 5 pulgadas del equido por donde tiene su entrada de agua ). La ubicacin del equipo est all en un cuarto adjunto de el garage desde que se construy la casa y dijo que no era vlida, cosa absurda porque asi se construy y asi la compr. Las preguntas que me hizo marcaban una negativa , una malicia constante o predisposicin hacia mi reclamo , como esperando algo para negarme el caso. Su tono en momentos fue hostil. No tiene un buen trato con clientes. Me retiro de su compaa por *** razn y porque se neg a la posibilidad de evaluarlo de manera objetiva, con pruebas o imgenes que yo pude enviarles y por su falta de cooperacin a un cliente. Perder un cliente por los proximos casi 3 aos, por algo tan insignificante me parece un error.Con respecto a la srta. ****** de customer service no tengo ******, me escuch con educacin y cuidado y me dio un trato respetuoso. A **** si la felicito (a ******)Home Warranty Services
Date: 05/16/2025
Lamentamos sinceramente la experiencia que tuvo con nuestro equipo de reclamos.Le agradecemos que se haya tomado el tiempo para detallarnos su situacin. Nuestro compromiso es brindar un servicio justo, respetuoso y profesional a todos nuestros clientes. Tambin queremos agradecerle por reconocer la atencin de la Srta. ******. Nos alegra saber que **** pudo brindarle el trato que usted merece, y compartiremos sus palabras con ****. Lamentamos profundamente su decisin de dejar nuestra compaa y entendemos su molestia. Quedamos a su disposicin si desea darnos una ltima oportunidad para revisar su caso de forma objetiva.Gracias por habernos dado la oportunidad de servirle. Le deseamos lo mejor y quedamos atentos por si desea contactarnos nuevamente.We sincerely apologize for the experience you had with our claims department. Thank you for taking the time to share the details of your situation with us .We are committed to providing fair, respectful, and professional service to all our customers. We also want to thank you for recognizing Ms. ******* assistance. Were glad to hear that she provided you with the service you deserve, and we will certainly share your kind words with her.We are truly sorry about your decision to leave our company and fully understand your frustration. That said, we remain at your disposal should you wish to give us one last opportunity to objectively review your case, taking into account any information you can provide.Thank you for having given us the opportunity to serve you. We wish you the very best and remain available should you wish to reach out to us again.Sincerely, ************* Contact: ************ Hours Of Operation: 7-4 PST
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