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Chipotle Mexican Grill IncThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Chipotle Mexican Grill Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.2/5 stars
Average of 155 Customer Reviews
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Review fromCandace P
Date: 08/30/2023
1 starCandace P
Date: 08/30/2023
I ordered food through their app and right after I purchased I receive a text message stating my order was cancelled. Normally, you get an automatic refund, but nothing came back. I also didnt receive an order confirmation number. I tried to call and chat with the store on ******* but couldnt not get anywhere with the robot since I didnt get an order number. I reached out on ******* with screenshots of the message and charge on my card. They made me call CS, they had me email the pictures. They responded saying they will tell their leadership and get back to me. I waited almost a week until I had to reach out and they gave me an entree. Its been over 2 weeks and I have yet to get a refund. If your system has a glitch and a customer is STILL charged, you should be issuing a refund. They can look into whatever they need to, be I should be refunded. Especially since I never received my order. I didnt ask for a free entree, which is cheaper than the $43 I was charged! Overall horrible customer service. Dont use their app because they wont refund you even with proof of a transaction on your credit card.Chipotle Mexican Grill Inc
Date: 09/07/2023
On 9/6/23 I confirmed with the IT team that the guest's order was lost in the system. I then reached out to the guest via e-mail, apologized for the experience, and requested information to submit a refund for processing. On 9/7/23 I submitted the refund request.Review fromDonald B
Date: 08/29/2023
1 starDonald B
Date: 08/29/2023
Do not respect the law on *** and service animals.I was denied entry because of my service dog.(medical alert for seizures).I was told that chipotle had a strict policy on no animals.I contacted corporate about this but nothing is being done.I think they need an education program for this.Chipotle customer service give me a case # and thats where seemed to end with them and no one is returning my calls or email.All Im asking for their is recognition of the problem and some employee education to help their employees with these type situationsChipotle Mexican Grill Inc
Date: 08/31/2023
On 8/28/23 a Customer Incident agent called the number provided and an unidentified individual stated that it was the wrong number. On 8/31/23 I requested the CI agent follow up with the guest.Review fromBonita L
Date: 08/28/2023
1 starBonita L
Date: 08/28/2023
Ordered from the euclid store. Purchased a burrito bowl. Wanted half chicken, half steak,guacamole, sour cream,pinto beans, sour cream, and rice. I had delivered to me no rice,guacamole, sour cream. No corn.or four small pieces of chicken and two steak pieces. I spent $18.00 for a bowl of beans. Because that's the only thing they act like they had. I'm so disgusted and disappointed at the same time.. they need to be put on notice that customers spend their hard money on a quality product and instead of an inferior product. Oh I forgot, I also ordered a tortilla and that was so raw I thought I was chewing gum. Again I'm disgusted and disappointed.Chipotle Mexican Grill Inc
Date: 08/31/2023
This order was placed through Uber Eats. To protect their customers privacy, Uber Eats does not share payment information with each vendor/restaurant they work with. For further assistance the guest will need to reach out to Uber Eats directly at ******************************.Review fromDavid S
Date: 08/24/2023
1 starDavid S
Date: 08/24/2023
I placed an order which the location couldt fulfill because they were out of 70% of the ingredients. I asked for a refund via their automated chat system with an agent. They gave me a free entree instead of refunding my order. I asked again and the automated system said goodbye and opened a new inquiry/ restarted the conversation. Such a waste of my time driving out to this location and trying to solve this issue at roughly 9:30pm. Why even take online orders when you cant fulfill them? Why not notify people in advance prior to showing up? Why do I have to attempt to resolve this 100% online. Why couldnt the store refund me? Such poor business practices to say the least. Its unfortunate that this is becoming common place.Chipotle Mexican Grill Inc
Date: 08/29/2023
On 8/24/23 the chatbot Pepper provided a free-entree offer (good for any main menu item and valued at $12). On 8/29/23 I reached out to the guest via e-mail, apologized for the experience, shared feedback with local and regional management, voided the free-entree offer, and refunded the order.Review fromDylan A
Date: 08/01/2023
1 starDylan A
Date: 08/01/2023
Chipotles points system is horrible and they dont actually award the points when you purchase something through the app. They have shafted me out of points mulitple times and their customer service team does nothing to fix it!!!!!!!Chipotle Mexican Grill Inc
Date: 08/02/2023
On 7/25/23 the guest reached out via the live messaging channel, and a ******** Care agent apologized for the experience and requested additional information to help locate the order in question. On 8/2/23 I reached out to the guest via e-mail and requested proof of purchase and the method of ordering (online or in-restaurant) to assist with finding the order related to the Rewards points.Review fromDenise H
Date: 07/30/2023
1 starDenise H
Date: 07/30/2023
I went to your I village location last night my daughter spent $14 I spent $20. My daughter ******* fell through the wrap. We ordered chips and guacamole only received the guacamole no chip. Then was offered a refund as a bogo. That an insult when together we spent $40 plus dollars. I want a refund for the 2 cards and I will never go into that location. *****************************************************I have the banks statement to show the purchase was made. Because we did not receive a receipt.Chipotle Mexican Grill Inc
Date: 07/31/2023
On 7/30/23 the guest reached out via the live messaging channel, and a ******** Care agent apologized for the experience, shared feedback with local and regional management, and provided a buy-one-entree, get-one-free offer (valued at $12). On 7/31/23 I also added a free side of guac offer to the guest's Rewards account to apologize for the missing guac with the order.Review fromBryan G
Date: 07/29/2023
1 starBryan G
Date: 07/29/2023
Cannot contact store as phone only accepts orders. The chatbot provided two free drink offers. Since food was incorrect I assumed I'd ask for a refund. Called 800 number and was offered buy one get one. Still want a refund and they refuse to give one. They say they can only offer these coupons.No way to contact store managers or employees?Chipotle Mexican Grill Inc
Date: 07/31/2023
On 7/29/23 the guest reached out via the live messaging channel, and the chatbot Pepper provided two free drink offers (valued at $5 each). On 7/29/23 the guest called the ************* phone line, and an agent shared feedback with local and regional management, voided the free drink offers, and offered a buy-one-entree, get-one-free offer, which was documented as having been rejected. On 7/31/23 I issued the buy-one-entree, get-one-free offer (valued at $12) and sent it via e-mail to the guest.Review fromMason A
Date: 07/28/2023
1 starMason A
Date: 07/28/2023
Ordered a chicken burrito from their location at ************************************************* and received 1/4 portion of chicken beans and rice. They then added a ton of cheese to try to hide it, but just made it worse. I contacted customer support and they told me they would do better in the future and nothing to make things right about my order. I couldnt even eat it, thats how bad it was. It was mostly tortilla and rice. I knew it was bad when I pulled it out of the bag and it looked like a taco. Could not reach the store, no one would answer and customer service does not care that they took my money for a poor product.Chipotle Mexican Grill Inc
Date: 08/01/2023
On 7/28/23 the guest reached out via the live messaging channel, and a ******** Care agent apologized for the experience and shared feedback with local and regional management. On 7/29/23 the CC agent also reached out via e-mail and requested proof of purchase, Upon this information being provided, on 8/1/23 the CC agent provided a free-entree offer (good for any main menu item and valued at $12).Review fromtest t
Date: 06/21/2023
5 starstest t
Date: 06/21/2023
Test test test test test test test test test test testChipotle Mexican Grill Inc
Date: 06/22/2023
If the guest has feedback they would like to provide, please go to ************************************************* or call 1-800-Chipotle.Review fromHoward S
Date: 06/21/2023
5 starsHoward S
Date: 06/21/2023
Welcome To Chipotle Out In ********, **********! This was my Very First (1st) Time trying out Chipotle and for My Very First Meal, I took the recommendation from my friend **** to try their Chicken Burrito With Guacamole which was Not Only Quite Large and Heavy, but Delicious! Yes, it did fall apart because of its' size, however, it was well worth the price and I was still able to enjoy it! I want to personally Thank the staff from Chipotle out in ********, ********** for making my dining room experience a Good One (1) back on Saturday, June 17th, 2023!Sincerely yours,****** ******************* Executive, Volunteer Writer And Promoter ********** Maps And Tripadvisor Websites Chipotle Customer /HPS PS: Please Check Out ********** Video Under: **************************** PS: Please Subscribe To ********** Channel Under: ****** *******************Chipotle Mexican Grill Inc
Date: 06/22/2023
On 6/21/23 I reached out to the guest via e-mail, thanked them for their feedback, and shared the feedback with local and regional management.Howard S
Date: 06/22/2023
I also received an additional response very similar to this one from the *** of the company and I responded back to him by email and then he. Never responded back at all.All I said was that I do these reviews for free and I spent quite a bit of time on publishing these reviews on to several social media websites including my ******* channel and spent quite a bit of time. In doing so.So I asked the *** f you could send me a gift card to help me so I could do some more reviews and he just ignored me.Chipotle Mexican Grill Inc
Date: 06/23/2023
Unfortunately we don't have any coupons to provide at this time, but if you're not already signed up for Rewards, you can start earning points toward a free entree with your purchases. If you have an online ordering account with **, you can also go into your preferences to opt into SMS or email alerts of deals. You can also keep an eye on our official social media accounts at ***********************************************, @chipotletweets on ******** or @Chipotle on Instagram.Howard S
Date: 06/23/2023
the food is good and yes, it is expensive, so i will just go back there when i can. thank you.
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