Complaints

This profile includes complaints for The Clorox Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The Clorox Company

  1221 Broadway Oakland, CA 94612-1837

• 

  The Clorox Company

  PO Box 24305 Oakland, CA 94623-1305

• 

  Clorox Company, The

  4500 Kruse Way Ste 300 Lake Oswego, OR 97035

• 

  Burt's Bees, Inc.

  PO Box 13489 Durham, NC 27709-3489

• 

  The Clorox Company

  17500 Gillette Ave Irvine, CA 92614-5610

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clorox company has changed the formula for Scoop Away sold at ****** warehouses. Their kitty litter no longer clumps and instead creates horrible sludgey mud that is hard to scoop. They refuse to acknowledge that their product has been reformulated. No one at this company is taking responsibility. I will have to lug multiple bags of 42 lb. kitty litter packages back to ****** to get a refund. This kitty litter used to be the best on the market. Clorox is actively having paid influencers post positive reviews about this inferior product on ******.com and everywhere else. This stinks of bad business practices to the extreme. I will be contacting ****** concerning Clorox's inferior product so that ****** will stop buying from them.

  Business Response

  Date: 04/20/2024

  We will reimburse consumer an let her know her comments will be shared.

  Customer Answer

  Date: 04/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as reimbursement is sent to me. If it is not, then I will open a new complaint.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:04/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased 10 bags of Clorox Pool salt (see link here: ************************************************************) from my local ******* in ******** **. On March 16th 2024. I added 7 bags of the salt too my saltwater pool, I did this when the sun had set so I didn't look at the product during day light hours as I was adding it. In the morning I found a huge amount of dirt in my pool. I spent about two weeks vacuuming, changing pool filters and running the filtration for 24 hours. I then added another bag during light hours and low and behold I was able to see that the salt in the bag was covered in dirt (I have pictures). This product is known for causing stains and ruining the finish of the pool as per the clorox websites reviews.I now have pool stains covering the floor of my pool that cannot be removed by myself.I ask the BBB to help remove the product from the marketplace, it's not fit for it's intended use or for Clorox to change it's manufacturing practices, the advertised product states it's high salt purity, but the evidence from other consumers suggests otherwise.

  Business Response

  Date: 04/10/2024

  This is one of our licensed products and we have given this consumer the information to contact the company to have this handled.

  Customer Answer

  Date: 04/10/2024

   
  Complaint: 21555469
  
  I am rejecting this response because:

   

  As the name brand on the product, you have a duty of care to ensure that the quality of the product is fit for purpose. Therefore I employe you to cut ties with the manufacturer as it is detrimental to the clorox brand. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 04/10/2024

  Please contact this number we have no control over this company.  Here is the License Product information:
  Phone ************** /**************
  
  

  Customer Answer

  Date: 04/10/2024

   
  Complaint: 21555469
  
  I am rejecting this response because:

   

  You have not included the business details only contact details, what is the business name? The address?

   

  I will hold this claim until you provide the actual business that's accountable a contact number and an email form on a website which no one responds to isn't good enough.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 04/10/2024

  We will investigate.

• Initial Complaint

  Date:04/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Email to Burts Bees, March 24, 2024:All,Subject: Unwanted duplicate orders.RE:--Essential Burts Bees Kit, $9.99 --Order BEE06158833, $129.77, 26 Mar 2024 --Order BEE06157783, $129.77, 23 Mar 2024 --Order BEE05993902, $129.77, 13 Nov 2023 March 24, 2024, we received two additional unwanted duplicate orders that we placed November 14, 2023 (Essential Burts Bees Kit, $9.99 x 12 = $119.88, Total: $129.77 x 2 = $259.54).Until we are in need of additional Burts Bees products, we will place an online order, in-person as necessary.Furthermore, our current credit card uploaded in the Bursts Bees Stored Payment system has expired (1533). Burts Bees inappropriately used our new credit card (2632) without our approval. We never officially input the new credit card into Burts Bees Stored Payment system. This is an unwanted, illegal and fraudulent credit card payment transaction.If Burts Bees fails to reverse all unwanted charges ($259.54) immediately, we shall report you to the appropriate authorities.Please provide a Burts Bees return label for the unwanted items (Essential Burts Bees Kit, $9.99 x 12 = $119.88, Total: $129.77 x 2 = $259.54).************************* ************************************************************* ***************** ************

  Business Response

  Date: 04/05/2024

  We will investigate and handle this complaint.

• Initial Complaint

  Date:04/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint has yet to be resolved. We were mislead by a deceptive website link into buying a $100 gift card we have no use for. If it cant be used for Burts Bee Baby why is it linked in your website!? Why doesnt your company wish to resolve the issue with us?

  Business Response

  Date: 04/04/2024

  Our agents are working to get the website to honor the consumers request.

  Customer Answer

  Date: 04/04/2024

   
  Complaint: 21528059
  
  I am rejecting this response because this does not help us who were mislead to buy a gift card we cannot use. Please accept a return for our $100 gift card into the website is updated.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/04/2024

  Agents are working on getting that website to take care of consumers complaint.

  Customer Answer

  Date: 04/05/2024

   
  Complaint: 21528059
  
  I am rejecting this response because it doesnt it acknowledge or resolve the fact that I was mislead into buying a gift card I have no use for 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/05/2024

  I am very sorry but we have no control over the website.  We are working with consumer to get things settled through the website for this consumer.

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attachment.

  Business Response

  Date: 03/19/2024

  We feel this consumer is a repeater but we will contact her to get more information.  I see where she called 1/27/24 and states she received the coupon. Consumer calls back on 3/9/24 stating when is she going to get her coupons. 

  Customer Answer

  Date: 03/19/2024

   
  Complaint: 21451710
  
  I am rejecting this response because: the companys response is entirely inappropriate and devoid of customer service. To clarify, I am not writing about the Clorox toilet wands. That was a previous issue and it was fixed no problem. In fact when I received the coupon for the toilet wands, I immediately contacted Clorox right back to let them know they didnt need to send it again, being forthright and honest to not send any further. This is all about fresh step litter products. We feel this consumer is a repeater. Please elaborate on what that means. Why would feelings be involved in this? This is about objective information and issues. That comment is just rude. Also this comment I see where she called 1/27/24 and states she received the coupon. Consumer calls back on 3/9/24 stating when is she going to get her coupons. I have never called your company for Freshstep litter. There isnt even a phone number I can contact. Ive sent emails in which I have all objective proof of all of the correspondence. I believe youre referencing me and labeling me completely inaccurately without even reading the complaint about your fresh step litter and its associated award program. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/20/2024

  As a goodwill we can send consumer the two coupons this time but all information will be noted.

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21451710
  
  I am rejecting this response because: Ive heard back from Fresh Step Consumer Care team on 3/19 and they offered to send 2 refunds worth for the 2 free litter coupons Im due (case number 240309-000198 and communication with **** via email). Fresh Step Paw Points Rewards team continues to be unresponsive and unhelpful. Therefore since consumer care department has offered the above solution, there is no need to send the 2 coupons at this juncture via this BBB complaint. However it doesnt solve the ongoing issue with the rewards program and the basis of my original complaint via BBB. Each time I redeem a reward its never sent and the rewards team provides no assistance, so what would be the longterm solution? I prefer to not have to keep reaching out each time theres an issue and would expect the program to function as its supposed to. If the issue recurs again next time I redeem a reward, what is the solution? It seems like the big issue at hand is not being addressed here.  And yes please take note of all of this info as I will be doing the same and keeping records of all correspondence and how things have ensued. I sent complaints via various routes as getting a timely response or any response has been a bit cumbersome with your company. And I have always been forthright with the company on any updates which is in contradiction to the inappropriate and highly offensive comment you previously relayed identifying me as a repeater.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/21/2024

  I spoke with the agents and they have requested a check be sent to consumer for $40.00. This will more then cover the cost for 2 coupons.  They said consumer accepted offer but she was not happy that she still did not get her coupons.  They told her that is an program we have no control over and she will have to deal with them. We mean no offense to the consumer we are only trying to help. I am sorry but sending consumer the $40.00 is all we can do at this point.    

  Customer Answer

  Date: 03/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  however it appears you do not actually review customer comments as *** already addressed the $40 credit and that I was satisfied with that and you no longer need to send me a coupon. I asked both consumer care and via BBB what the solution is moving forward. How does that mean Im not satisfied? Im asking you what your plan is to fix an ongoing broken system for the future. The rewards program is ongoing so I will be redeeming rewards in the future. So I was asking for a resolution on future instances moving forward if this recurs. This was never addressed. I am asking you to address this and again stop putting words in my mouth that arent accurate. I have all the written communication telling consumer care I am satisfied but asking what the longterm fix is with the problem. Appears customer service needs some serious training on customer interactions and solutions to problems. 
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 10/22/2024

  I have been communicating with your company with the past several months and years regarding issues with your fresh step litter rewards program, Pawpoints. Unfortunately at this juncture I am needing to escalate via BBB as no resolution has been reached. The Pawpoints program has repeatedly had issues with not sending out rewards timely or in many cases at all. In this most recent instance, the companys method of escalation was to the *************** again who repeatedly and once again provided an unhelpful response and lack of resolution via their email to me. The company appears to be entirely missing the point that as a customer who redeemed a reward based on your own program, and given its unfortunate incompetence in running the program and inability to send out the reward, you are penalizing me (the customer) in saying that I can no longer receive the coupon for free litter redeemed. The complete lack of customer service and willingness to provide any customer service as well as provide a resolution to a longstanding issue with your rewards program is very apparent. I am asking for escalation to management in either Fresh Step or Clorox. I am asking how I will receive the coupon for free litter that your company failed to fulfill and is now punishing me by saying its indefinitely out of stock because of their own delay and gross incompetence. I greatly appreciate a resolution to this acute issue as well as the chronic longstanding issues with this rewards program that remain repeatedly unaddressed.

   

  Coupon for free litter

  Business Response

  Date: 10/22/2024

  We will verify this information and if consumer is not a repeater we will send her two coupons. We are starting to have many consumers who are repeater to get free product. 

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 21451710
  
  I am rejecting this response because: I am confused on this. This was a brand new event that occurred in June. BBB and Clorox are referencing an event from March. This is a recurrent event but a brand new one that just occurred in June. Want to ensure youre aware this is not a repeat event but a new event from June and I am due a coupon for a free litter from June. 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 10/22/2024

  Consumer has been sent two coupons.

  Business Response

  Date: 10/22/2024

  Consumer will be sent two coupons.

  Customer Answer

  Date: 10/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as the coupons stated (from this most recent June issue) are actually sent.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 5/26/23 from Target. I did not use the product until the fall of 2023. Even then, I didnt consistently use it every week, more like every two weeks. I was using the mop in January 2023, when it literally combusted open and parts went flying everywhere. The mechanism where the water and solution hold completely broke open like Ive never seen before. I went onto Targets website to look at reviews and was shocked how many other people said the same thing happened to them. I reach out to Clorox and they told me to email a subsidiary named ********. I never received an answer from ******** after following up twice. Ive contacted Clorox twice and both times. Ive never received us response back. I want a refund or replacement of the product please. The product is Clorox Microfiber Spray Mop

  Business Response

  Date: 02/27/2024

  I will have someone investigate to see why the company that owns the product is not responding to consumer.

  Customer Answer

  Date: 02/27/2024

   
  Complaint: 21352426
  
  I am rejecting this response because:

  They are still awaiting a response from the company that owns the product so Im choosing this option to keep my case open. Thanks so much for your help - I appreciate it!

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 02/27/2024

  We are offering this consumer a check for $50.00 as a goodwill since ********************** company did not respond to consumer. 

  Customer Answer

  Date: 02/27/2024

  Thanks so much for your help! Since their message said they were following up with ********, I put a rejection through because I didnt want the case to close. Now, I received two voicemails from Clorox offering me $50. The second message was kind of rude because she said the $50 is more than enough but I rejected their offer but they never put their offer in-writing so I was rejecting their first response. Hope that makes sense. I didnt mean for her to think Im ungrateful. I am now satisfied she offered me this much but not sure if shell put it in-writing to you. Sorry for any confusion! Thanks again!
  
  *******************************

• Initial Complaint

  Date:02/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased trash bags which were built defectively. Contacted Clorox/Glad months back and no response. Would like money back.

  Business Response

  Date: 02/20/2024

  We will contact consumer and give her a refund once we see her receipt.

  Customer Answer

  Date: 02/20/2024

   
  Complaint: 21312375
  
  I am rejecting this response because:

  receipt provided

  Please do not mail to the address on receipt - we no longer live at that address

  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/21/2024

  We will talk to consumer again to see how we can settle this complaint.

  Customer Answer

  Date: 02/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I spoke with someone this morning, who took my address and confirmed the amount to refund. States I should receive the refund in the next **** days. Will write back if this is not received. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/17/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Burts Bees is owned by Clorox and since I could not resolve the issue with Burts' Bees, I am appealing to Clorox. Burts' Bees staff perpetrated fraud (and Clorox customer service just puts customers on hold forever (for hours). I bought a $10 double-sided cat comb in summer 2023 that was defective once out of packaging (4 or 5 tines fell out of the flea comb). When I called Burts Bees customer service, they immediately agreed the comb should and would be replaced. After giving it till after Thanksgiving, I called back many times and was then reassured a check would be in the mail. I called through 2023; it has now been a good half year with no results. Since Clorox owns Burts Bees, I thought its customer service would help. Instead, the lady (****) put be on hold until I finally gave up (after about 12 minutes and after she basically indicated I could be on hold for hours). Although I called dozens of times, I now ask that I be refunded for 12 hours x $10 = $120. This does not even start to compensate me for more than 40 hours of time that I forfeited work and thus a pay check because I was wrangling with Burts Bees' customer service. I ask that ********************** get a $120 check in the mail this week (2nd week of Jan. ****). Thank you in advance.***************************

  Business Response

  Date: 01/17/2024

  This consumer is in our system regarding Burts Bees, Brita, Cat Litter and Laundry.  She is what we call a repeater.  I will have someone contact this consumer to see how we can solve her complaint. 

  Customer Answer

  Date: 01/17/2024

   
  Complaint: 21158779
  
  I am rejecting this response because:
  

  1.  It is not legitimate.  I am not a perpetual complainer ("repeater"), as the Responder (who does not even identify him- or herself) implies.  A customer has a legal right to ask for a replacement of a damaged good or a refund.  (By the way, I never complained to Brita or Fresh Step cat litter.  I do not know what is meant by "laundry."

  2.  It is fraud to sell damaged or unusable products that do not correspond to the product description.  

  If there is a response, I ask that the Responder identify him- or herself and the dispute continue through the BBB and not over the phone or via private e-mail.

  Sincerely,
  
  ***************************

   

  Business Response

  Date: 01/18/2024

  Please let consumer know we have someone looking into her complaint and she will be getting a response.

  Customer Answer

  Date: 01/24/2024

  Hi,  

   

  I never heard back from Clorox after they promised to get back to me on Jan. 18th.  Can you contact them and see if they abandoned the complaint?

   

  ***************************

  Business Response

  Date: 01/24/2024

  It is not our product but we can offer consumer a goodwill for $100.00 due to we cannot see all of theses product she is complaining about.

  Customer Answer

  Date: 01/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Let me know when you are sending the check for $100.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did you know I bought three medium seedless watermelon and it turned out upon opening from *******.com it was rotten spoiled so u fortunately theyre not always big o giving money back anymore for things like that but I take my stretchy Glad bag and a few egg shells etc and tie up the bag weighing it in my arms if I can carrying it cool - or not, so I actually decided or stated I could and because I could lift the bag like up to my face I said say hey this is all gonna be alright but professionally it was but officially it wasnt Ill tell you why. the bag was never supposed to rip open. There should be a weight warning sign on your bags because if this as I do continue to use the same bags I often buy from ********* and ******* just think of how I live on a second floor a lot of wrapping around the building then down the elevator then take a corridor open a difficult door and open the outside heavy duty door and theres the industrial trash bins. Just lo and behold the day of the water melons, and upon getting a visual in the corridor of ************** to open I reach the top of three steps when kaboom! I was so spiritual about it as I was thanking firstly no one else but then gods ***** I when-picking up the pieces only had to pry the door open with my leg and fro the floor outside pick them up again to make sure they landed perfectly in the holding waste bin, Can you imagine what a freaking mess that wouldve been for me and reading the box before I piled it the bad ultra strong and so I added all the trash I could to abject it with the less of these three either. So Id like replacement for the glad bags with strings for a 11- lb trash can I think they call it. Its now automatic open shut but it makes no better difference to the bags but that I think you can sorry say that and then provide some more for me just because I had a heck of a close bad experience. And thanks. I want grey force flex in 80 Ct and heres why - one box of and I only now have my 2nd

  Business Response

  Date: 01/12/2024

  We will send consu8mer a reimbursement.

  Customer Answer

  Date: 01/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 8 cans of cans of Clorox 4 in 1 spray cans Fresh Citrus Scent that I purchased. All 8 cans were defective. As soon as I took the cap off the nozzle came loose and fell on the ground. It happened each time I took the cap off. Also, the nozzle would get clogged after 3 sprays for some of the cans. They were all defective. I emailed Clorox customer service to ask for a refund or replacement on Nov. 18, 2023. A customer service rep named ********************* said she forwarded my message to customer service at ********************** and said someone would contact me in a few days. They did not. On Nov 24, I emailed them again and ********************* said she would escalate it and nobody contacted me. I emailed them a 3rd time on Dec 3 and the customer service rep asked me for my information all over again without any previous knowledge. Very frustrating experience. I sent them the receipt. I want a refund or a replacement for all 8 cans that were completely defective.

  Business Response

  Date: 12/05/2023

  We will take care of consumers complaint.

  Customer Answer

  Date: 12/05/2023

   
  Complaint: 20956073
  
  I am rejecting this response because: All they wrote was that they will ***** care of the consumer's complaint" yet they did not for the last 3 weeks. So I am not accepting this until I get a refund or a replacement.  This company wrote me before saying "someone will get back to you within 72 hours" and they never did, so how do you expect me to believe they will ***** care of the consumer's complaint?" I only will accept once I get a check or replacement for the 8 defective sprays.
  
  Sincerely,
  
  ****************

  Business Response

  Date: 12/06/2023

  We have talked to consumer and a check has been requested.

   

  Customer Answer

  Date: 12/06/2023

   
  Complaint: 20956073
  
  I am rejecting this response because: I will only choose "ACCEPT" once my check arrives. I do not trust this company to keep its  word, as they have proven otherwise. Once my check comes in the mail then I will click "ACCEPT" until then I don't believe what they tell me unless they actually do it. To actually get them to respond by writing to the BBB speaks volumes about that company. If I had not written the BBB, they would have just emailed me asking me for my name and address for the 3rd time and wrote that someone would call me back within 72 hours. 
  
  Sincerely,
  
  ****************

  Business Response

  Date: 12/06/2023

  Check has been sent and consumer will see we are a company of our word!