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Business Profile

Industrial Manufacturers

The Clorox Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Industrial Manufacturers.

Complaints

This profile includes complaints for The Clorox Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Clorox Company has 7 locations, listed below.

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    Customer Complaints Summary

    • 48 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on BurtsBeesBaby.com on 9/29/23. I was to receive free shipping. It is now 10/5/23 and my order still has not shipped. They have exceeded the 1-3 business day timeline that they have posted on their website. I called their customer support phone line twice. Each time I receive a recording that they arent answering calls. I sent an email inquiring about my order and when I can expect it to be shipped. I informed them that it is a baby shower gift so I need to receive it in time for that. I asked if they will be expediting the shipping since they are late in shipping my items. They replied with a generic email that says they have a lot of orders and I should be patient. They did not address any of my questions. I need to know when my order is shipping out and if it will arrive in time for the baby shower. If not, I need to replace these items. It is not acceptable to treat customers in this manner. I deserve answers.

      Business Response

      Date: 10/06/2023

      We will contact consumer to get this resolved.

    • Initial Complaint

      Date:08/14/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Quite a few years ago, before the public was made aware of the dangers of some plastics being harmful, we purchased a Brita water filter pitcher from Target in their exclusive Red color. I have bought many refill filters since then, but I looked on the pitcher itself and cannot find a recycling code whose number would indicate if it was safe for food and drinks. So I contacted Brita back in July and after several responses back and forth all they could do was assure me that their products are safe and not to worry. But still no explanation why their is no recycling code on any part of the pitcher. I told them that and now they are not responding. I want to filter our drinking water but now I don't feel safe using it. I would like an exchange for a current water filter pitcher that is marked BPA free and has a code recycling on it or a monetary amount to buy one myself.

      Business Response

      Date: 08/15/2023

      We will contact consumer and handle her complaint.

      Customer Answer

      Date: 08/19/2023

       
      Complaint: 20467436

      I am rejecting this response because: it has been 4 days and I have not heard anything from them? Are they contacting me by mail?

      Sincerely,

      *******************

      Business Response

      Date: 08/29/2023

      They have requested consumer a check for $50.00. It takes about a week to 10 days to get check.

       

      Customer Answer

      Date: 08/30/2023

      Better Business Bureau:

      You indicated on 8/29/2023 that the Clorox company will send me $50 and it will take 10 days. That is fine.

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

      Customer Answer

      Date: 09/25/2023

       

      The last action on my complaint was on 8/28 with response code 57816349-E3AB2. I answered and said I would accept their offer and it said it would take 10 days. Its been almost a month and I never received anything from the company. What do I do now?

      Business Response

      Date: 09/25/2023

      We will contact consumer and investigate this incident.

      Customer Answer

      Date: 09/25/2023

       
      Complaint: 20467436

      I am rejecting this response because a month ago they were offering me a $50 check,  which I will use to buy an up to date water filter pitcher. Now they are looking into the matter? 

      Sincerely,

      *******************

      Business Response

      Date: 09/26/2023

      We have offered the consumer $50.00 and she said she did not want the $50.00.  We offered her the $50.00 so she can go buy a system she will be happy with.

      Her question to our company is regarding recycling the filter and we have given her this response below..

      There is no recycling code on the filter, filters are recycled through the Teracycle program.

      Please let me know how to proceed because she is not happy no matter what we say to her.

      Thanks.

      Customer Answer

      Date: 09/26/2023

       
      Complaint: 20467436

      I am rejecting this response because I accepted the $50 offer back in August and the company said it would take 7 to 10 days to process. It is now September 26th and I still haven't received anything from Clorox. That is why I reopened the case, not because I did not agree with their decision. I will gladly accept the $50 which I will use for a new water filter system if they will just send the $50?

      Thank you.

      Sincerely,

      *******************

      Business Response

      Date: 09/27/2023

      We will send check for $50.00.

      Customer Answer

      Date: 09/28/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:08/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased Burts bees toothbrush. Very bad quality. Bristles came off toothbrush when first used when brushing teeth. Very abrasive and caused tooth pain. Package description not accurate. Want refund issued for purchase price of $10.54 as resolution. Thank you.

      Business Response

      Date: 08/02/2023

      We will send consumer the requested reimbursement. 

    • Initial Complaint

      Date:07/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The beekeeper blanket I received for order ********** is defective out of the box. The zipper doesn't zip. Ms.********* from customer care made me fill an elaborate product inquiry form and send pictures +video which I did as in the attached copy of email thread. Instead of taking responsibility for sending a defective product, she insisted on a replacement under the zipper program which seems to be for wear & tear. When you ship a damaged product without quality control, you should have the basic courtesy to rectify it without making the customer work hard for it. I am now asked to print an email, shipping label and then ship it. It is unfair that I have to pay for printing and spend time on this while dealing with a premature newborn for a faulty product you sent me and will take several weeks to process a replacement. Ms.********* stopped answering my direct question on why a refund isn't possible since replacement takes several weeks and the customer service wouldn't return any of my phone calls.

      Business Response

      Date: 07/25/2023

      I will check to find the correct area to see if this is our product.

      Customer Answer

      Date: 07/25/2023

       
      Complaint: 20371224

      Apologies for not mentioning the product area. The purchase was from Burts Bees Baby which is owned by Clorox 

      Sincerely,

      ***********************************

      Business Response

      Date: 07/25/2023

      It will be taken care of.

    • Initial Complaint

      Date:07/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The **** recalled Clorox Pine Sol Products in late 2022. Clorox picked up 89 cases of recalled product from our location with a promise to reimburse us $34.75/per case within via check within ***** weeks for the total amount due (which is $3,092.75). Its been 7+ months. We did exactly what we were instructed to do to return the recalled product and receive a refund. Wed like confirmation that a check in the amount of $3,092.75 is being issued by Clorox. Sincerely,********************************* COO, Cleanco *****************

      Business Response

      Date: 07/18/2023

      I will give this information to the correct department to be reviewed.

      Customer Answer

      Date: 07/18/2023

       
      Complaint: 20333863

      I am rejecting this response because:

      There is no resolution based on the response provided.

      Sincerely,

      *********************************

      Business Response

      Date: 07/19/2023

      I will let the correct department know this is the consumers response.

      Customer Answer

      Date: 07/19/2023

       
      Complaint: 20333863

      I am rejecting this response because:

      There is no resolution outside of a person receiving at The Clorox Company stating they would forward the complaint to the proper department.

      Sincerely,

      *********************************

      Business Response

      Date: 07/20/2023

      We have someone working with this consumer and hopefully this can be resolved.

      Customer Answer

      Date: 07/20/2023

      Complaint: 20333863


      I am rejecting this response because:

      I responded to an email from someone at The Clorox Company.  I provided the most recent email trail at their request

       


      Sincerely,

      *********************************

    • Initial Complaint

      Date:06/19/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,On 01/04/2023, I had redeemed a Free 25LB Fresh Step Clumping Litter coupon through Clorox's Paw Points Reward Program; but still have never received it.During this time, I've submitted three support tickets. The first one to ************************ On 03/20/2023, the fulfillment team said: "the reward Free 25 LB FreshStep Clumping Litter was successfully redeemed. We request you allow us some time to get your reward delivered.". A few days later, I got an email replying: "your reward has shipped. It will arrive in 2 to 3 weeks."So after waiting patiently, by 05/26/2023, I had sent a second support ticket to ******************************************************* They quoted: "we have a dedicated team who handles all Paw Points inquiries. You can reach them directly at ************************".Four days later (05/29/2023), I got back with *********************** and they stated: "I have made our ****************** Team aware of the situation and we are currently researching this for you. I will update you as soon as I receive any further information.".As of today, I've still never gotten any information on the matter nor my coupon being delivered. However after researching for additional contacts & coming across the Paw Points **************** page, I've noticed that many others are having the same issues with their rewards as well. Visit the link below & view their comments for proof:******************************************** please help in getting this matter resolved if you can.Thanks!

      Business Response

      Date: 06/20/2023

      We will investigate and handle this incident

      Customer Answer

      Date: 06/20/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:06/07/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a nine pack of Clorox cleanup. I have a small bed and breakfast and each girl gets her own bottle to clean with. Each of the bottles would not spray the spray gun was broken. Store refuses to exchange them after I spent $46.89. this is ridiculous. I found customer service number on bottle and person by the name of ****** was rude and made it impossible to deal with him and I felt like I was being biased because I am Filipino. He was extremely rude and refused to help me. I had to go out and buy more of the product because we are opening this weekend. Please help me get my $46.89 back thank you.

      Business Response

      Date: 06/07/2023

      We will send the consumer a refund.

       

    • Initial Complaint

      Date:06/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased three of these for my small restaurant/ice cream stand. The pods were melted together and impossible to get unstuck. I phoned number on the tub and the Clorox representative was extremely rude and refuse to refund . I ended up buying a replacement at ********** where I have a commercial account. I found these tubs at a store called Aldi. Shame on Aldi for not refunding me as I wanted no replacement because they were probably all like this and shame on Clorox for their impossible customer service personnel who treated me like an imbecile. Please help me get my $35 back. Thank you

      Business Response

      Date: 06/02/2023

      We will investigate and send consumer his $35.00 reimbursement.

    • Initial Complaint

      Date:05/11/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 04/25/23 905 paw points were removed from my account.I did not authorize this nor did I receive anything for my points.Paw Points Rewards needs to give me back my points.This is fraud!Paw Points Rewards is a Clorox Company.

      Business Response

      Date: 05/12/2023

      We will contact consumer and get this matter straighten out. 

      Customer Answer

      Date: 05/12/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if they contact me and resolve the issue.

      I have not been contacted nor have they provided any resolution.

      Sincerely,

      ******** Land

      Business Response

      Date: 05/12/2023

      We are still investigating this claim.  We believe someone has hacked consumers email and once we get all information we will take care of consumers complaint. 

      Customer Answer

      Date: 05/12/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if they resolve my issue.

      Issue is currently unresolved.

      Sincerely,

      ******** Land

    • Initial Complaint

      Date:04/24/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November 2022, issued an official email from Amazon of a RECALL on PINE-SOL products to IMMEDIATLEY discontinue using product as it was unsafe. Was provided website link to submit for reimbursement of product and phone number **************. On 11.15.22 online submission providing receipt, proof of purchase 3 large 48 fl oz bottles for $21.45, weeks later email sent that I was ineligible for reimbursement. Called number, no answer, On 12.22.22, 2nd online submission sent with receipt. On 01.24.23 was sent check only for $6.00 (doesn't even pay for 1 bottle). When calling number, keep getting info that someone will call back in 3 business days. No one calls. Tried resubmitting online, received email of duplicate submission. Issue as of 04.24.23 not yet resolved, no way of contacting a person at PINE-SOL RECALL.

      Business Response

      Date: 04/25/2023

      We will reimburse consumer the amount she is requesting.

      Customer Answer

      Date: 04/25/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    The Clorox Company is NOT a BBB Accredited Business.

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