Reviews

This profile includes reviews for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cash App

  1955 Broadway Ste 600 Oakland, CA 94612-2205

  
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  Cash App

  1455 Market St Ste 600 San Francisco, CA 94103-1332

  
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  Cash App

  2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

Review Details

• Review fromAlexia P

  Date: 07/18/2025

  1 star
  I was accused of gambling and was not given details of how they made that accusation. I was NOT using my account for gambling. I tried calling, chatting and emailing the company and ***** was helpful. They did not give a solution to reopen my account. I really liked the ease of being able to send money to friends and family. I used to speak highly of Cash App until they suddenly closed my account. My teenager is now unable to use his cash app account because of this fasle accusation. I do not recommend Cash App to use to quickly send money to friends and family.

• Review fromErica C

  Date: 07/17/2025

  1 star
  I would give it zero stars if possible. I attempted to purchase an airline ticket through **************. ***** declined the purchase due to my zip code being entered incorrectly. However the $508.96 was taken out of my account. I contacted ********************** and they told me they cant do nothing about it for 10 days. They told me to call Delta. I called ***** and they said its on Cash app to release the funds. Meanwhile my money is tied up and I received no product. As far as Im concerned its theft. My funds are being held hostage leaving me unable to purchase my airline ticket until Cash app decides to do right by me as the customer. According to ********************** the funds are not due to release until the day I am supposed to fly out. I cannot believe conducting business in this manner is legal.

• Review fromDialyne P

  Date: 07/16/2025

  1 star
  So I have been using cash app for years with full usage no restrictions. One day I go to add cash at the store and the option to add paper money had been removed from my menu. I have chatted and called cash app customer service and every single time they are completely heartless none of them would even attempt to help me solve this issue... All they would say is that I'd just have to have someone send any monies to me ( basically I was restricted from loading my own money to my own account..) I asked them why this was and all they said was one of two replies.( The old I.D.K) Or they simply blame the system... So I was patient and polite every time I contacted cash app rather by chat or by phone even though I felt strongly that I was being treated very very poorly and unfair and this treatment would continue for the next 3 maybe maybe even 4 years... I would call customer service or request a chat and that same rude and uninterested treatment was all I could get from them... And then one day about 6 months ago they just CLOSED my account without any warning or notifications at all. They said the system did it automatically do to fraudulent activities/ transactions on the account and I swear on everything I love and believe in as a GROWN MAN no b.s. I have not ever used or tried to use my cash app for anything fraudulent or anything illegal... And that is real talk. And they straight up jacked me for my lil $16 that was in the account when they closed it... And according to the last person that I spoke to over there ( there is nothing I or anyone else can do about it...) And I haven't had a cash app for going on a year now and that's all folks...

• Review fromKeonna L

  Date: 07/16/2025

  1 star
  Took months and hours of me putting time in with 20 different agents just to not get my money back for services I paid for and did not receive. Cash apps response was sorry we just cant help you. No reason why other than you paid them, now theres nothing we can do about it. My family of 6 had accounts. We have ALL closed our accounts. We will never use cash app again. WORST money transfer company in my opinion.

• Review fromAlison S

  Date: 07/15/2025

  1 star
  I sent money to a friend and honestly put in the for line, = that this was a trip to ****. Cash app let me send the $200 to my friend without blocking the payment or transaction period. So the money sent and its now been 24 hours without a detailed explanation and of course NO MONEY back!! I AM PISSED! My transaction should have never been processed if my funds were going to be held like I told Cash App on a documented email address to their company!! They should have immediately cancelled my transaction and immediately NOT let my funds go through! Currently my funds have not been credited back to me, I was unable to go on my trip, and I have a bill due for my car insurance and others for livelihood

• Review fromJane D

  Date: 07/15/2025

  1 star
  Cash App suddenly closed my account with no warning and no clear explanation just a vague claim that I violated their terms of use. I never received details or a chance to resolve anything. The entire purpose of Cash App is to send and receive money, so if thats considered suspicious activity, then they might as well shut the platform down completely. This feels shady, unfair, and more like a scam than a legitimate service. Cash App needs to be investigated and held accountable for how they treat their users.

• Review fromLatricia C

  Date: 07/14/2025

  1 star
  Lied and say thar use for gambling. I dont not so anything of those sorts. No one can tell you why they clos3led and keep lying about gambling. Had account since 2018 and never once have I used it for such. I run a hair business and that is all and also my kids accounts were linked.

• Review fromTekesha C

  Date: 07/14/2025

  1 star
  Cash App does not care about their customers. Customers should never leave money in their account.

• Review fromWilliam R

  Date: 07/14/2025

  1 star
  Cashapp deleted my account because I was a victim of fraud and I could not even talk to someone in the department who handles accounts to have the situation corrected. Very bad customer service.

• Review fromMonica S

  Date: 07/13/2025

  1 star
  They will close your account and say you violated terms and services and not tell you what terms of services you violated. They give you a run around about it. They tell you, you can make another account and close it less the 24 hours after you make a new one. They tell you they cant find or tell you what is wrong with your account