Reviews
This profile includes reviews for Mynd's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 325 Customer Reviews
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Review fromAyhan A
Date: 09/13/2022
5 starsAyhan A
Date: 09/13/2022
***************** provided for viewing the house was excellent!The staff always very friendly and helpful!Thank you for outstanding customer service!
Mynd
Date: 09/18/2022
Hi *****!Thank you for this positive feedback! You mentioned our team here at Mynd were very friendly and helpful throughout the house viewing you scheduled with us! Please always reach out to us if you need help or have any more feedback!-MyndReview fromCJ J
Date: 09/11/2022
5 starsCJ J
Date: 09/11/2022
I have been living in a Mynd managed apartment for almost a year now, and I really don't have any complaints. Every service order I have put in for has been promptly addressed, and management hasn't bothered me about anything. They are flexible and have worked with me when it comes to pets. I have heard an elderly resident complaining because their e-management style (using an app to communicate with them) is difficult for them, but for me this is not an issue.Mynd
Date: 09/18/2022
Hi!Thank you for this positive review! We are thrilled to hear that during the time you have been leasing an apartment with us all your needs have been promptly and correctly addressed! Please always reach out to us if you need help or have any more feedback!-MyndReview fromAshley W
Date: 09/11/2022
1 starWe rented from this company from 2021-2022. We paid $1500 for security deposit. We just got our deposit back. We received less than half of our deposit back. They took $350 for a full cleaning, the house was cleaned but us, practically spotless before turning in our keys. They also took out $100 to replace a light bulb, and a smoke detector battery. There was a small place on the wall that required some touch up paint, they took out $533 for this. When questioned about these charges, they blatantly ignored our questioning. Wish I would have read the reviews of this company before renting. I highly suggest avoiding this company, unless you want to be scammed out of your deposit.Review fromSonya M
Date: 09/09/2022
5 starsSonya M
Date: 09/09/2022
Hey my name is ************ spoke with **** today and he was very patient with every question I had to ask he also helped me with try to assist me with sending over a pdf file thanks **** job well doneMynd
Date: 09/12/2022
Hi *****,Thank you for your review and your shout-out to ****! You mentioned he was very helpful and patient! Please don't hesitate to contact us if you need anything else!-MyndReview fromJade M
Date: 09/08/2022
5 starsJade M
Date: 09/08/2022
****,Thank you for all of your help. Great synergy in customer service for scheduling self tours. Wishing you all the best!!Mynd
Date: 09/12/2022
Hi ****,Thank you for your review and your shout-out to Rain! You mentioned she was very helpful in scheduling a house tour for you! Please don't hesitate to contact us if you need anything else!-MyndReview fromJessica M
Date: 09/07/2022
5 stars***** was extremely helpful and coordinated and communicated to resolve the outstanding issue. I appreciate the great customer service!Review fromIsa J
Date: 09/05/2022
5 starsIsa J
Date: 09/05/2022
******************* worked patiently and professionally to help to insure the work done properly. He followed up with me whenever there was updates on the maintenance. I really appreciate all his work.Mynd
Date: 09/06/2022
Hi ***!Thank you for this positive feedback! You mentioned you worked with ****** and that he took care of the maintenance request you submitted, he was on top of things and was very professional! Please always reach out to us if you need help or have any more feedback!-MyndReview fromJessica J
Date: 09/02/2022
1 starJessica J
Date: 09/02/2022
I wish we hadn't gone with this company. They have taken an extremely long time to get any repairs done and now they are refusing to fix a hazardous issue in the yard. We've waited weeks for repairs to be made, crews to be no-shows. In *******, legally they need to make repairs to ensure the home is in safe, livable conditions, as an attorney advised us, however the backyard is full of broken glass, trash, nails, and other construction pieces. They sent a single worker out with a trash can, after waiting days on end for help. When asked what we do when there is more, because anytime it rains or the dog runs back there the upturned (and flooding) causes more to surface, they told us to just submit another request. And of course after the next rain, I found a handful of glass while letting the dog out. I can't keep putting in service request for them to take 2 weeks and then have someone put a bandaid on a gushing wound. When we first moved in, we couldnt get the keys because they gave us the wrong code. We couldn't get a hold of anyone and when we called the emergency line, were on hold for over a half hour.. AN EMERGENCY LINE ... we also had no running water and then the ** leaked through the ceiling. It took us over 3 weeks to get them to acknowledge the growing mold to replace the panels. We have told friends and people in our social network and homeschool co-ops to stay far far far away from MYND. We have also submitted for legal help due to the fact they're response rate is so slow. Due to the requests and time we've spent waiting, my husband and I had to take numerous days off work (my husband even postponed his new job start date) to sit around for crews who never showed. The only reason a manager took over the issues was because I continuously posted about them on social media showcasing the issues they've yet to fix... My advice... find a different company. Stay far far away from MYND and if you have issues, find a lawyer to help you deal with them.Mynd
Date: 09/07/2022
Hi *******, We are sorry to hear you had a disappointing experience with our company. We value your feedback as it helps us improve our processes and provide better customer service. We will take this opportunity to reach out to the correct department that can help bring some light into the situation and get back to you with a better response.-MyndReview fromJosh A
Date: 09/02/2022
5 starsJosh A
Date: 09/02/2022
******************* has been an exceptional help with all of my recent issues. Great customer service 5/5Mynd
Date: 09/07/2022
Hi ****,Thank you for your review and your shout out to ******! You mentioned he was very helpful in getting the issues you had fixed! Please don't hesitate to contact us if you need anything else!-MyndReview fromKira M
Date: 09/01/2022
1 starKira M
Date: 09/01/2022
Mynd has been running me around in circles for a month. My AC went out and my landlord and mynd approved a reimbursement for portable units since it was 97 degrees in my house. So they tell us to get 2 units each unit could be $300. So i do this and now they are flat out refusing to credit me. I have asked multiple times but they keep telling me theyll update me once they have it but ive been hearing that for weeks. tHE BEST PART is they took the ac units so now theyve basically stolen from me. They also took THREE WEEKS to fix a sink that kept falling apart and wasnt usable. No kitchen sink for THREE WEEKS. Every single experience I have had with them has been horrible. I will be filing in court as well as filing a police report for theft since they stole from me.Mynd
Date: 09/07/2022
Hi ****, I am sorry to hear that you have not had a great experience with our team, we will escalate this issue to our management team. Your comments will be discussed at length with the appropriate department please bear with us for a more detailed response.-Mynd
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