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Business Profile

Online Retailer

Z Grills, Inc.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

3.5

Average of 88 Customer Reviews

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Review Details

  • Nicolette S

    Date: 06/05/2024

    Purchased a zGrill model number ZPGL6002E2100181 in the fall of 2022 and used it once before winter. Took it out in spring of 2023 and it worked twice. We loved it. Started again, put 4 beautiful steaks on it to grill... warmed the grill as per instructions and started grilling.... Temperature shot up and shut the grill down during cooking, happened every time. Ruined dinner not to mention $100 in steaks. Tried again the next day same thing happened. Called the original place of purchase and they told us we had to go to the manufacturer. Good Luck!!! Phone calls are not returned, Chat function never is working and email function takes weeks and threats before anyone returns messages. They said it is a known problem and sent me a new temperature probe. Worked for maybe 6 grills (mind you I have not even smoked anything yet). Then it stopped working again. Took 4 months to raise anyone, they sent me a new control board. Still having problems. Won't work. I have wasted so much money on food. This piece of junk is going to the curb! I will never purchase from this company again, and I would never recommend. Expensive *******

  • Peter F

    Date: 06/03/2024

    The "Zgrill" is by far the best Barbecue Grill i have ever bought, the controller maintains the temperature "FAR BETTER" then the more expensive competitor.Should you have any issues, the service is outstanding!This grill is without doubt the BEST!

  • Andrew R

    Date: 05/17/2024

    I was hesitate to buy from zgrills, because they were not an established brand like some of the others. That said though, the specs seemed to be on par with the big guys and the price was superior. with the 3 year warranty, I gave them go. I did have a couple of issues with the product, the thermostat and igniter, but their customer service held up strong in working out warranty fixes for me. all-in-all, I felt that I got the right value for price and am happy with the purchase. I would recommend zgrills to folks.

  • Chris S

    Date: 04/29/2024

    Great company, quality grills, and great customer service experience! ***** from zhrills helped ensure I got the product on time!

  • Darrell S

    Date: 03/25/2024

    405A is a great grill and easy to use. It does everything advertised. Had a problem with the cover and they were quick to solve the issue. I highly recommend the grill.

  • Shawn A

    Date: 03/18/2024

    Z grills is great I was having issues with my control panel on my grill they sent one out immediately free of charge

  • Greg L

    Date: 03/18/2024

    Great service very pleasant and helpful answered all questions that we had.

  • PAUL T

    Date: 03/04/2024

    Buyer beware. I've spent over $2,000 with them. They do not keep their word, do not return phone calls, do not reply to chat requests, and not reply to e-mails. They relish in sending paid for items to the wrong address, and then blame the customer.

  • Mike L

    Date: 02/27/2024

    I purchased the ZPG600D3E pellet grill about 4 years ago and love it. The temperature stays constant and the results are delicious. I highly recommend this grill if you are in the market for a pellet grill.***************

  • Damon E

    Date: 02/14/2024

    Z grills customer service was awesome. I originally purchased my smoker from Amazon a little more than 3 years ago. When I had an issue with my smoker I googled and figured out that the fan motor was bad. I contact the z grills about warranty replacement, only to find out that the fan only had a 3-year warranty. However, the agent said she would do me a one-time favor and send me out a new motor even though it was out of warranty. I thought that was great, but that an example of what great customer service should look like. Thank you Z Grills

Z Grills, Inc. is NOT a BBB Accredited Business.

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