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Business Profile

Dentist Information Bureaus

Western Dental & Orthodontics

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Western Dental & Orthodontics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Western Dental & Orthodontics has 160 locations, listed below.

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    Customer Complaints Summary

    • 638 total complaints in the last 3 years.
    • 161 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/18/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Western dental lost my retainer impressions, never notified me of the loss. When I came in to pick them up I was told they were not in and they had been lost and needed a new impression. My braces had been off for 3.5 weeks and my teeth completed shifted and my bottom gaps opened back up. They provided no info and couldn't get the retainer back faster eventhough they made the mistake and didn't notify me. The manager of the location was extremely rude, yelled at me and caused me so much stress and wouldn't take blame for what had happened and was basically blaming me. I have an autoimmune disease which cause me to have bone loss. This was very detrimental to my teeth. I filed a grievance and was told I could no longer be seen there by orthodontics yet they want me to continue to pay my monthly installments but won't see for after care that I have signed a contract for. So therefore they aren't rendering services for services paid and continue to pay. I have paid about ******* already and they refuse to adjust the amount owed and want me to continue to pay. But won't see me for after care.

    • Initial Complaint

      Date:10/15/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It has been 3 weeks from my initial appt to have my dentures relined. My follow up appt was today Oct 15 to pick up my dentures. After checking in and waiting ********************************* up and says there is a problem we dont have your dentures. They were sent to ******* and wont be here for another week and a half. Totally 4-1/2 weeks without teeth. This is unacceptable and I will never ever go back to them after I receive my teeth.

    • Initial Complaint

      Date:10/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was over charged for service. I had upper ONLY braces put on. However paid for upper and lower braces. From day one ***** the office manager was lying. She is a lier and have ******* to lie with her. They do not contact your Dental provider or send preauthorization. They do things to get you to pay of pocket. I believe its so the insurance is not involved and they can over preice. I paid cash for braces ( Not through dental insurance) although my provider would have paid partial for it but ***** NEVER sent in the paperwork. She asuured me that she would take care of it? And I had no reason to doubt her at the time. Because I did not know her character so I allow them to start the process, thinking that my insurance would get involved. When I asked for a copy of the claim, she gave me a copy of the dental fee sheet and the out-of-pocket costs after telling me to wait a few days for her to PRINT the actual paperwork out ( which I never received). This is after the braces were put on that day. I called her later that day to see if I could have them removed. She told me to have it removed the upper that was what was put on first) it would be $1000. I was charged for upper and lower although the Dentist told them I ONLY needed upper. After questioning them month after month. More then halfway into treatment the Dentist told them yet AGAIN to make the adjustments on the charges and they DID Not. To continue treatment I had to pay monthly in order to finish treatment of the upper that was started. They have the worst Denist turnover ever. I had seen four or more Orthodontist during my treatment which was about a year and seven months. The Dentist wasn't the problem. They all were good. Nevertheless, the office staff IS AWFUL, DISHONEST, UNETHICAL, DISRESPECTFUL, UNPROFESSIONAL ***** would avoid me and have ******* do her dirty work. I 0want the money I was overcharged for service/braces never received

    • Initial Complaint

      Date:10/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a 2 pm appointment to see why I was in so much pain I mean this was mind numbing pain I couldnt sit still sometimes Id rock back and fourth because that helped sometimes I sat there for over an hour and didnt even get called up, no one made Sure I was ok or quite frankly even cared the woman behind the counter started the relationship between me and this place rocket to begin with because she forgot to give me back my insurance card not to mention the fact when she would walk by she smelled like a cannabis dispensary so Im almost certain she was loaded then one of the other staff members walked by and I know the smell of a heavy drinker and she was either a heavy scotch or vodka drinker I guarantee it will never ever go back nor recommend this place it is honestly a safety hazard what if it was so bad the infection started spreading would they act then? Seriously just a unsafe practice period DO NOT COME HERE PERIOD!

    • Initial Complaint

      Date:10/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I lost a filling and I went in three times trying to get my tooth fixed complaining about pain and they sent me home without examining me saying they weren't supposed to schedule an appointment that day and to reschedule after waiting each time 45 min to an hour in the lobby, then when they scheduled the next appointment it was too far out and they said the insurance authorization was expired past 6 months, and she said a month ago she would re-authorize the referral which they have not, and now my tooth cracked from neglect of treating it for so long its completely broken in halve and the tooth cannot be saved. It could of been saved if Western Dental at ****************** in ********* treated me on the days I went in instead of sending me home after waiting an hour in the office.

    • Initial Complaint

      Date:10/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After receiving a flyer in mail from Brident Dental on ***************** I called the number on the flyer ************ for a dental appt..They set first appt. on Oct. 5 at 2 pm and a second appt. on Oct. 12 because they said they couldn't do all of work on the same day and also asked for my SS# . When I got to my first appt. on Oct. 5 before 2 pm the doors were locked and the lights were out. I called 855# again and told them the doors were locked and they said it is supposed to close at 4 pm and they were going to call them. I told them no one was there and the lights were out. They set another appt. for Monday Oct. 7 at 11 am. Brident office called day of second appt. and cancelled saying they don't see adults except for on Wednesdays but three appointments were clearly made on Saturday and Monday. I then told them to just cancel my appointments because at this point I don't trust them and to delete my information because now they have my SS# as well and I don't want it compromised. I also told them to delete all of my information and that I was going to report them because something is not right and I don't even know if this is a legit business. They ignored what I was saying and just asked me if I knew anyone else that needed dental work. In frustration I told them no and why would I send anyone else to them after what they are putting me through. I am praying that my information is not being compromised and this is a legit business and if it is no one else has to go through this nightmare ever. Please help and thank you in advance. God bless

    • Initial Complaint

      Date:10/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 10th 2024 i went in for a tooth extraction and signed up for care credit to aligners. It has been seven months and i have yet to receive my aligners I either want my aligners that i paid for or my money back and canceled the whole thing because each appointment they have cancled and called to reschedule me i want to close my account with this business and find a new dental care because i am done. I am paying $6,000 for aligners that i dont have for 7 months

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to this western dental summer of 2023 and had braces put on. I moved states in December and was unable to obtain any of my health information due to the nature and quickness of this move. Ive been trying to obtain a dental records release form so I can get care in the state Im in now. It has been almost a year that theyve been sending me in circles. Im unable to get care from any other dentist because they wont touch my teeth. Ive sent emails to cooperate, called hundreds of times and it seems nobody cares or feels my problem is important. My teeth now have problems, pieces have broken off, constant tooth aches, and discoloration from not receiving care. Ive tried everything I can do, Im unable to travel back to ********** to receive this form. Ive tried having a dental office out here contact them to get the paperwork but that didnt work either. I am at the end of my rope and Im concerned for the health of my teeth

    • Initial Complaint

      Date:10/07/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recieved a collection notice from Western Dental a couple of years back and sent in proof of payment and receipt from this office to have it removed. The collection was removed and then this month I was placed in collection at another company for the same bill. I disputed the claim and they would not do anything about it. I called western dental who will not help and and just keeps referencing me back to the collection company. This account was paid via care credit and previously disputed and removed. I do not understand why they keep placing the same bill into collections when I had the receipt from them showing it was paid. I no longer have that care credit account and can no longer log into it to verify purchase. It is unfair that they keep trying to collect on a bill that was paid and previously disputed and removed.

    • Initial Complaint

      Date:10/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 09/25/2024, I went to the dental office for dental care needs. I provided the dental office with my dental insurance information. They told me that they accept my dental insurance.I was forced by the representative ******* ******** to apply for a care credit credit card. I noticed that they wanted me to pay for the cost of some minor dental services in the amount of $524.10 out of pocket and not make an effort to file a claim with my dental insurance. They charged $524.10 to my care credit credit card. I have not received a bill from them. I do not see that a claim was sent to my dental insurance provider.I feel that I am being scammed by this dental office and I need help getting this issue resolved.

    Western Dental & Orthodontics is NOT a BBB Accredited Business.

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