Reviews

This profile includes reviews for Western Dental & Orthodontics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Western Dental & Orthodontics has 160 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Western Dental & Orthodontics

  530 S Main St Ste 600 Orange, CA 92868-4544

• 

  Western Dental & Orthodontics

  1468 E Valley Pkwy Escondido, CA 92025

• 

  Western Dental & Orthodontics

  1101 Broadway Chula Vista, CA 91911-2706

• 

  Western Dental & Orthodontics

  1350 Churn Creek Rd Ste F1 Redding, CA 96003-4087

• 

  Western Dental & Orthodontics

  3779 So. Cooper St. Arlington, TX 76015

Review Details

• Review fromKenneth M

  Date: 11/11/2023

  1 star
  This business needs to be investigated for fraud. I was sold a gum prevention item for **** that should cost $200. They keep you waiting for hours, and then sell you on the fact that they're go0ing to save your teeth, and charge you exorbitant amounts because of your fear.

• Review fromKatie L

  Date: 11/08/2023

  1 star
  The call center is absolutely aggravating to deal with. They make appointments that I did not make. Trying to get my daughters braces. Adjusted monthly has been h*** I wish crown Dental wouldnt have gotten bought out by Brident Dental. I will never recommend this place to anyone for any reason. Last month I called to make an appointment, and the lady on the phone had noise in the background, and I heard a group of what sounded like young adults cussing up a storm, and saying inappropriate things, very unprofessional. The staff at the actual dentist office is either never there or I get to an appointment and they have to reschedule me because they are short staffed. I cannot wait for my daughters braces to be off of her teeth, so Ill never have to deal with this place again.

• Review fromJiokapeci Q

  Date: 11/01/2023

  1 star
  No stars actually but I needed to press on a star in order to post.Trying to cancel my daughter's appointment for November 4. Been on the phone now for 15 minutes (and going) but all I get is their advertisement. It is so annoying. You can't even cancel an appointment over the phone within 5 minutes.

• Review fromJulie B

  Date: 11/01/2023

  1 star
  Regarding Western Dental In Phoneix ** ****** Road: A few years ago, I went to Western Dental to get a gum graft. They did excellent work. On Sept 1, 2023, I went back to get another consultation on the gum graft. They did a thorough exam and X-rays. For the past two months, I have called several times a week on different days. The call center, who manages the interactions between myself and the office, stated they would email them, call them, etc, on my behalf. No one ever called me back. I'm a smart girl, so I thought maybe they were closing and I should try another office. I attempted to contact the office on 35th Ave. Again, I was told the office was closed, and the call center took the call. They transferred me back through the system a few times, telling me various stories. The third customer service rep informed me that my medical record had been transferred to 35th Ave, closed business. When getting off the phone, the customer service rep asked me if I wanted the number for family members to refer to schedule appt. HA! I said you want my family to schedule when I can't schedule. That's hilarious!

• Review fromIrene N

  Date: 10/31/2023

  1 star
  Be aware of terrible patient practices that exist as standard protocol by Western Dental employees - especially the ********** site. They candidly and unapologetically state that Western Dental does not care for its patients because it's a corporation that only exists for the business of making money, not patient care. That was shared with me directly by nearly all of the dental assistants and dentist on duty. I was shocked they were so blatant about poor patient service. I waited 2.5 hours overall and never received the cleaning I came for - was told it was not done on the first visit. Well, that visit was my first and last. AVOID Western Dental at all costs!! Literally! I have filed complaints against them for unethical practices, possible fraudulent services with Western Dental, my insurance company (they should be removed from Cigna Dental) and CA's Dental Board and the Better Business Bureau. If we, as patients, do not stand up and call out bad scams, the Western Dentals will continue to exist! Unacceptable. Patients pay for service.

• Review fromMartina G

  Date: 10/30/2023

  5 stars
  Western dental on ******** in north ********** is GARBAGE!!! The little girl(******) at the front desk is rude and disrespectful of patients pain and time. I literally saw ****** laughing at a young lady who had an appointment for 9am ****** sent this lady away in tears and laughed and joked about the lady with other front office staff. They make unrealistic appointments that they have no intention of keeping.Western dental should be closed down for good!!!

• Review fromEdward O

  Date: 10/25/2023

  1 star
  The dumb a** at the desk sat there on the phone for 20 minutes and then told me I had to reschedule because she was on the phone the f****** dumb b****

• Review fromViolet L

  Date: 10/25/2023

  1 star
  My daughter went in with tooth pain and came out with a ****** Credit Card because she was told she had stage 2 gum disease even though the dentist never mentioned that to her at all! She canceled the treatment right after she realized that she was scared and made to believe it was very serious. We were told corporate was notified of the cancellation but after reading these reviews I wonder if shell still get a bill from ****** because nothing was actually done to cancel.

• Review fromJoann R

  Date: 10/16/2023

  1 star
  This location don't care about their patients, all they care about is to get your money. I was informed by their Office Coordinator that if I didn't make a full payment, I was not going to be treated, even after I had paid 50% of the charge. Upon completion of the treatment, my Insurance Company sent me a copy of my invoice and I found out that I was overcharged by over $900 dollars! Since August, the Office Manager, Esther has refused to take my calls or respond to my emails. Everytime I stop by their office, I'll be informed that she was not in that day.
  This is unacceptable. Apparently, this office has the worst staff or run by the worst "professionals". They really deserve NO STAR!

• Review fromGene S

  Date: 10/16/2023

  1 star
  Egregious. Negligent.I asked for an office with an Endodontist. They booked the appt. I showed up, they DON'T have an endodontist! Tried calling the call center & asked for a supervisor or manager seven times. Each time they would just tell me they were transferring me to one, EACH time I want to a different department, ot hung up, or, transferred me to the end of the line.Horrible!