Reviews

This profile includes reviews for Western Dental & Orthodontics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Western Dental & Orthodontics has 160 locations, listed below.

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  Western Dental & Orthodontics

  530 S Main St Ste 600 Orange, CA 92868-4544

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  Western Dental & Orthodontics

  1468 E Valley Pkwy Escondido, CA 92025

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  Western Dental & Orthodontics

  1101 Broadway Chula Vista, CA 91911-2706

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  Western Dental Centers

  5247 Elkhorn Blvd Ste C Sacramento, CA 95842

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  Western Dental & Orthodontics

  1350 Churn Creek Rd Ste F1 Redding, CA 96003-4087

Review Details

• Review fromBreana G

  Date: 04/17/2023

  1 star
  This western dental in ********* is the most rudest and un trustworthy business I have ever meet. I had a appointment at 3pm there was a lot of people so we went out side to wait. Then about 3:15 we went back in and the receptionist with the red Pony tail says very rudly we have been calling your number mind tou we were right outside the window she was sitting at.fine we changed it then I pay for my daughter retainer to be made since last time the same lady asks me very rudly that the retainer will be 150 cash or card. Mind you I'm on a very low income at the moment I mean to the point I was behind a month payment on her braces. I express my self omg on top of the braces payment. Her response as she is laughing its diffrent that payment has nothing to do with this.i did not have the money at the time so I asked for my daughter to come out. So today when I came I had 200 dollars the same Girl tells me we don't have change in all her rudness. Ok so mind you our appointment is at 3 it's now 5 and sill have not been seen. At about 430 a hr and 1/2 after out appointment was suppost to be we go inside because we had not Heard of been called even after my daughter went in at 345 and then at 415 and was told she has not been called. 430 we go in and the red hair lady in the pony tail said there you are we have been calling you we thought you left. I had my phone and did not receive a phone call. Then she goes ortho does not take that long you should have just stayed in rhe waiting room were there was no chairs. This place is the worst

• Review fromConnie W

  Date: 04/04/2023

  1 star
  I received a "One-time Bonus Award" letter, offering a 10% savings if I paid my account in full by April 1, 2023. After receiving the letter I received 4 phone calls to see if I would take advantage of this offer. Each time I stated I was thinking about it. The last phone call I specifically told them that I had till April 1 to make a decision and I would contact them. March 24, I did contact them and gave them my credit card to pay my bill in full.. I had given them permission to withdraw a monthly payment out of my bank account so that stopped immediately. Then on March 24 another letter offering a 15% letter was sent to me. At no time did those 4 phone calls to pay my account in full, MENTION a higher percentage rate would be offered after April 1, which would have saved me an additional $72.83. When I called to complain about the new offer of 15% not being mentioned I was told that because my account had already been paid in full there was nothing they could do, I had received this offer by mistake. In other words, I COULD GO POUND SAND. This is totally dishonest of business integrity. *************************

• Review fromBrian A

  Date: 03/22/2023

  1 star
  ************************* ********************************************************* 3/22/23 Brident Dental *************************************************************** Dear Sir/Madam,I am writing to express my dissatisfaction with the service I received at your dental office on March 6, 2023. I came to your office for a teeth cleaning and was also told that I needed a root canal with a crown. While I appreciate the honesty of your staff, it was disappointing to learn that your office does not provide these services.Furthermore, I was told that I would receive a recommendation for another clinic to have the procedure done, but your office was unable to provide me with this information due to a system outage. Despite several attempts to follow up with your office, I was not able to obtain the referral I needed. When I spoke with your staff on March 17, I was advised to go through my insurance company, but they informed me that I needed a referral from a dental office.In addition, I have had difficulty reaching your office by phone. Every time I call, I am directed to customer service, which then transfers me to your location. However, nobody answers the phone, and I have been unable to speak with anyone directly. When I finally spoke with a supervisor on March 22, she was extremely rude and unhelpful, and even hung up the phone on me.As a patient, I expect to receive prompt and courteous service from a dental office. Unfortunately, my experience with your office has fallen short of my expectations. I hope that you will take steps to improve your communication and customer service in the future so that other patients do not have to experience the same frustration that I have.*********,*************************

• Review fromAglaein R

  Date: 03/14/2023

  1 star
  These people are the worst! I have been trying to update my sons insurance for 2 months. I have gotten nowhere with my issue. I call the office, they hang up on me. I called corporate, they direct me back to customer service, then customer service directs me back to the office. ********************************* is the manager and never returns calls. I will no longer being paying these fools and I am expecting a call from billing asking for money that clearly I will not be paying. For anyone reading this, please ********************* on WD

• Review fromNye B

  Date: 02/27/2023

  1 star
  Poor service all around. Calls directly to the actual business your going to gets pushed to the call center. Either the call center makes an appointment time that the western dental doesn't do, like today. I received a call from the western dental kids site saying they dont do the appointment time the call center made. The call center Mlmakes an appointment and the western dental never got the appointment so you show up and can't be seen. Or you go and have an appointment and the site makes you wait for over an hour just to tell you that your kid can't be seen because they don't have time. Even though your kids appointment was at 2pm. This business is very unprofessional and not consistent. Poor customer service. I've been in the que to make a new appointment for over 1.5 hours. I keep getting pushed back into the que. I recorded it because it's that ridiculous. Worse company every down here in *********, **

• Review fromELIZABETH P

  Date: 02/27/2023

  1 star
  Charged $900.00 for a ******* treatment that they are financially affiliated with... the front office manager will talk in circles and swore that they do not fraudulent bill for their services. Will take advantage of people who are not dental *****. They will charge you for services that are not seen as medically necessary and any that are denied by your insurance saying that you NEED to have them done. HORRIBLE business practices. ITs all about the money for this company, not about what is best for the patient. KEEP reading down as what I have on here is said time and time again.

• Review fromGar M

  Date: 02/16/2023

  1 star
  I have called all 5 numbers for Western dental and no one replies - no one answers their phones - they still go ahead and book you into checkups and then you can't cancel them and seems to be a scam to get people on exams that bill random people who cant get out of a meeting that is bogus... finally I had some random person reply to my call - they said to call and unlisted number ******************** and press option number 6 - if you want to talk to someone...this office is terrible

• Review fromTony R

  Date: 02/04/2023

  1 star
  I moved to ************ ********** three years ago. I was in need of dental work, unfamiliar with the area, I drove past a western dental office in ***********, **. I decided to go there for my dental work. I was examined and the results Wed that I needed several implants. They began the work by extracting an upper left ******* The dentist then began drilling. While doing so, he continually hit the next tooth. After numerous attempts to he was unable to complete the procedure. He stopped and stated that I would have to wait 45 days to let it heal. I was given a prescription and sent home. After a few weeks, while eating, the tooth that he continually struck with the drill broke in half while eating. At about the same time frame the covid kicked in. I eventually had to have that tooth extracted at another dental office. After it became infected. Attempts to have my dental work completed were feudal. They are still deducting payments from my bank account after three years. They keep giving me the runaround. I wish to break the contract and get a total refund. If not, I will ****

• Review fromJoseph H

  Date: 02/04/2023

  1 star
  After getting a discount to pay bill off early the came back to say I never paid **** when I have proof on my bank statements and a paid in full receipt they are trying to collect from me again even the local office said my bill is paid in full and they supplied me with a breakdown but corporate is still harassing me and threaten to put it on my credit report I believe fraud has accord too with them

• Review fromNatalie D.

  Date: 12/08/2022

  1 star
  This place needs to shut down. They rescheduled my appointment 3 times I need a root canal ans have needed one for 3 months. I have medi - cal and they are so rude to medi-cal patients. I have seen them be verbally rude a disabled gentleman. They are always talking c*** about the patients when they leave and laughing at them. Someone needs to close this location. Today an employee in the back was completely rude and disregarded everything i was saying about my mouth and how much pain I am in. They are unprofessional all of them. This place needs to be checked out.