We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Network Computers

HP Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Network Computers.

Reviews

This profile includes reviews for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

HP Incorporated has 72 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.08

    Average of 373 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Lynn M

      Date: 04/06/2024

      Terrible service!Almost impossible to get on phone. Our printer purchased in January 2023 went wacko, defaulting to 6 coped and 140% magnification, and incurably so. Didn't recognize my correct serial number on website or on phone tree. Had to try various measures to finally get a person, who confirmed that the serial number was correct -- but that the system didn't recognize the serial number! He then confirmed that our printer did not work. He promised me a new printer to be shipped free the following day, February 22, 2024.It is April 6 and no new printer has arrived. When I try ti reach HP, it recognizes neither the serial number nor the order number -- and to make matters worse, they continue to bill me for Instant Ink -- though the printer is not even plugged in. The "chat" did not take a cancellation. I have finally cancelled Instant Ink tonight (I hope).Never again!

    • Charles S

      Date: 04/04/2024

      In January I sent my laptop to HPs repair facility after it failed to start. HP declined warranty coverage, citing customer-induced damage and said that it would cost $486 to repair the laptop. I declined repair services and HP returned the laptop. Upon its receipt, I discovered that the service center had removed the laptops battery. I contacted HP customer service opening up two different cases. Eventually, the case was kicked up to a Customer Experience Manager, *****, who apologized for the missing battery and my difficulty resolving the problem, and said their service center would repair the laptop, this time for free. I mailed the laptop to HP a second time. Once again, I received a request from HP for $486 to repair the laptop. A few days later, ***** called claiming that she would never have made her original offer, if she had known that the damage was customer induced. (This was clearly stated in my initial case report and confirmed by me in a follow-up email to our first conversation.) She then said that HP would be willing to repair the laptop at a discount. I declined what felt like a bait-and-switch move by HP and asked that my laptop be returned. ***** indicated that the laptop was returned on Tuesday, March 26. This did not happen and on Wednesday, March 27, I opened up a missing package case with *****. On Saturday, March 30, ***** told me that if I still had not received my laptop, that I should contact HP for resolution, which I did. That day, I emailed *****. Five days later I still have not received a response from her. On Monday, I opened up yet another case with HP regarding the missing laptop, but have not heard from them sense.

    • Brittany C

      Date: 04/02/2024

      What do you know, here's another one star review. If I could give zero stars, I would. I purchased the Deskjet All in One printer last year, and within 8 months a mechanical issue occurred within the printer and I had to get a replacement sent through my warranty. I experienced an internet outage this past Saturday, and it was restored by Sunday morning. However, when I attempted to use my printer Sunday evening it would not work and kept flashing an error code. I used the app to do some trouble shooting and reset the printer as recommended several times and to no avail it wouldn't connect to the internet. Mind you, every other device in my house has had zero issues connecting to the internet, I have 4 smart tv's, laptop, phones, ipad and ****** they all connect just fine. I just spent almost 3 hours on the phone with customer service being transferred once for further technical support. We went through several steps and it was not able to connect to the web server though it was saying it was connected to wifi. After all trouble shooting failed, the customer service representative suggested I spend more money and do an upgrade on a new printer. Even though my printer is only 10 months in use, I no longer have the warranty on it because my warranty just carried over from the first printer I bought, so I guess technically I only had a warranty on the new printer for just a few months. Both customer service reps stated that this was a common issue with their printers and they would send my complaint in. This is terrible business practices every way you look at it. They know they are selling faulty products but do nothing to rectify the situation. Not only that but they require you to use an app to use the printer as well and charge subscription fee's. It is a complete scam and it makes zero sense why printer isn't working or how they can admit that they sell a faulty product and do nothing but rip their customers off. Vote for a Class Action Lawsuit

    • AMANDA D

      Date: 04/02/2024

      THEY ARE FORCING ME IN SOME KIND OF LIFE LONG CONTRACT TO BUY INK FOR THEM. I BOUGHT INK FROM THEM ON THE INTERNET AND THEY DON'T ALLOW ME TO USE THE PRINTER UNLESS I *************'S LIKE A FORCED MARRIAGE

    • Debra G

      Date: 03/27/2024

      I bought a HP printer to go with my HP desktop. I foolishly enrolled in the HP instant ink program. One this is a waste of money. Never did I use the amount of paper or ink that my subscription allowed. I had a brand new ink cartridge that I received 3 month ago. I cancelled my subscription so now I cannot use the brand new ink that was already paid for with my subscription months ago. This is a true scam on HP to do this. The ink is paid for and you get told sorry but you have to go buy new ink for your printer to work. Needless to say instead of spending $80+ dollars on ink I will just buy a new none HP printer. As soon as my desktop dies it will also be replaced with a none HP product. To bad a company is not willing to stand behind their product and fix the issue.

    • Michelle N

      Date: 03/25/2024

      The printers will literally stop functioning if you use off brand ink. Not because the system wears down - they have a technological way to turn it off and will send you an email saying they are doing so. Throwing my 2 pre-existing printers in the garbage.

    • Kirk R.

      Date: 03/20/2024

      If you don't use this for company business you will be screwed, they charge $4.95 a month and you must reach 50 pages printed before they send replacement ink, I never reach that amount as it was used for home use ,the printer cost less than the chares for ink. And to top that if you do cancel the subscription they shut down the printer's ink so that you have to install store purchased ink. The cost of this is out weights the use of the printer. I will be using a new way and buy low cost printers and replace the printer when the ink runs out instead of buy ink.

    • Sandra W

      Date: 03/19/2024

      We bought an HP printer that came with a subscription for their ink. I tried to print something recently and wasn't allowed to because our credit card was expired. We still had ink to use FROM THEM, but weren't allowed to use it because we didn't want to update our card. So, now we can't print anything until we either give them our credit card or buy MORE ink from a retail store. They've lost my business and, by the look of the 1.08 rating on here, I'm guessing I'm not the only one. I just wish that we had a lawsuit against them in the US like they do in ******. I'd be on board.

    • Chris Z

      Date: 03/18/2024

      HP is the worst! Their products are the worst, and their customer service is the worst! They want to charge you to assist you with issues that are a result of inferior products. I already purchased a stupid extended warranty and am continuing to have issues with the touchpad. They want to charge me to assist me with a problem that is caused by their crappy products because that is a software problem and not covered by the warranty. I wish I had the money to replace this piece of ****, but I don't!!!!!!!!!!!!!!

    • Judy C

      Date: 03/17/2024

      I bought an expensive computer from them still making payments, it fell off the arm and cracked the screen I took to a computer person and was ready to pay to fix, he found out I still had 14 days on the year warranty contacted ho they said I should have gotten accidental insurance which I wasnt offered and they refused to talk to him, what blows me away is when I contacted them they said look at your warranty which when I clicked on it says unavailable, when I go to look at my account its unavailable and I have screenshots of this, when I call always on hold what can I do about this?

    HP Incorporated is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.