Internet Marketing Services
Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,986 Customer Reviews
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Review fromStephen M
Date: 03/13/2025
5 starsStephen M
Date: 03/13/2025
I had some issues with not being able to add my digital card to my wallet. Customer service was able to get a new card issued. There was an ID verification needed, but I appreciate that for extra security. Overall, I'm very satisfied with the resolution to my issue.
Blackhawk Network Holdings, Inc.
Date: 03/20/2025
Hello *******,Thank you for your wonderful review! We're sorry to hear you initially had trouble adding your digital card to your wallet, but we're glad our customer service team was able to assist in resolving the issue. We appreciate your understanding of the ** verification process as an added security measure. Your satisfaction means a lot to us, and we're happy to know you had a positive experience. If you ever need further assistance, we're here to help!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromMatthew L
Date: 03/13/2025
1 starMatthew L
Date: 03/13/2025
These guys stole my money. They were supposed to replace my gift card but never sent it, no confirmation. Active thievesBlackhawk Network Holdings, Inc.
Date: 03/20/2025
Hello *******,We sincerely regret to hear about your experience and understand how frustrating this must be. Please know that we take these concerns very seriously, and our team will be reaching out to you directly to look into this matter and work toward a resolution. We appreciate your patience and the opportunity to make this right.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromTheresa R
Date: 03/13/2025
5 starsTheresa R
Date: 03/13/2025
Representative was very helpful and courteous. He walked me through the steps to resolve the issue and was patient, kind and personable.Blackhawk Network Holdings, Inc.
Date: 03/20/2025
Hello *******,Thank you for your wonderful review! We're thrilled to hear that our representative provided helpful, patient, and courteous support while guiding you through the resolution process. Providing excellent customer service is our priority, and we truly appreciate you taking the time to share your experience. If you ever need assistance in the future, we're always here to help!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromDenicemarie F
Date: 03/13/2025
5 starsDenicemarie F
Date: 03/13/2025
Im very satisfied. I was helped fast with no issues at all.Blackhawk Network Holdings, Inc.
Date: 03/14/2025
Hello Denicemarie,Thank you for your wonderful review! We're delighted to hear that you had a smooth and efficient experience with our support team. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your feedback. If you ever need assistance in the future, we're always here to help!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromMarcos M
Date: 03/13/2025
1 starMarcos M
Date: 03/13/2025
They kept deflecting and passing the responsibility on to someone else. I was lied to and ignored for almost two weeks (and counting) with no answer or compensation. I was initially told I would receive my rebate virtually gift card two hours after I paid off my phone and switched to xfinity. I paid over $200 to pay it off and they GUARANTEED (and I have the chat logs to prove it) that I would have my virtual $200 card in my email account within 2 hours! I NEED that money and had I know they were LYING and wouldnt get my money right back to me I wouldnt have switched over. These people are playing with peoples money and livelihood and thats an unsafe game to play for many reasons. Were all already struggling out here and they make you jump through hoops to get you the money youre ENTITLED! I am beyond ****** off and continue to be lied to and havent received my money.Blackhawk Network Holdings, Inc.
Date: 03/14/2025
Hello ******,We sincerely apologize for the frustration and inconvenience youve experienced. We understand how important this rebate is to you, and we regret any miscommunication or delays youve encountered. Our team will be reaching out to you directly to review your situation and work toward a resolution as quickly as possible. We appreciate your patience and the opportunity to make this right.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromJanelle W
Date: 03/13/2025
1 starJanelle W
Date: 03/13/2025
*** had NOTHING but problems with this company resulting in the loss of hundreds of dollars with zero resolutions.Blackhawk Network Holdings, Inc.
Date: 03/14/2025
Hello *******,We're very sorry to hear about your experience and understand how frustrating this must be. Our team takes these concerns seriously, and we'd like the opportunity to assist you. We will be reaching out to you directly to work toward a resolution.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromRosalind G
Date: 03/13/2025
4 starsRosalind G
Date: 03/13/2025
Customer service helped me restore a forgotten gift card which had expired. I appreciated the intervention which saved me $100. I was disappointed that it was a virtual card. It can be used but not like a physical card.Blackhawk Network Holdings, Inc.
Date: 03/20/2025
Hello ********,Thank you for sharing your experience. We're glad our team could assist in restoring your gift card and that you were able to recover your funds. We understand your preference for a physical card, and we appreciate your feedback. Our team will be reaching out to see how we can further assist. Please don't hesitate to let us know if you have any other concerns.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromFrederick J. N
Date: 03/13/2025
5 starsFrederick J. N
Date: 03/13/2025
Excellent Customer Service. They quickly and efficiently resolve my issues adding my card to my apple wallet. I LOVE how professional they were. I would definitely recommend them.Blackhawk Network Holdings, Inc.
Date: 03/20/2025
Hello *********,Thank you so much for your kind words! We're thrilled to hear that our customer service team was able to quickly and efficiently resolve your issue with adding your card to Apple Wallet. Providing professional and helpful support is our top priority, and your recommendation means a lot to us. If you ever need assistance in the future, we're always here to help!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromKenny M
Date: 03/13/2025
5 starsKenny M
Date: 03/13/2025
They were easy to contact. Resolved my issue with one contact.Blackhawk Network Holdings, Inc.
Date: 03/20/2025
Hello *****,Thank you for your wonderful review! We're so glad to hear that you had a smooth experience reaching us and that we could resolve your issue quickly. Providing efficient and helpful support is our priority, and your feedback means a lot to us. If you ever need assistance in the future, we're always here to help!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromalberto l
Date: 03/13/2025
5 starsalberto l
Date: 03/13/2025
Very easy to deal with and friendly. I would definitely recommend you to all my friends and familyBlackhawk Network Holdings, Inc.
Date: 03/20/2025
Hello *******,Thank you for your kind words and for taking the time to share your experience! We're thrilled to hear that you found our service easy and friendly. Your recommendation means the world to us, and we truly appreciate your support. If you ever need anything in the future, we're always here to help!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************
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