We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gum

Larine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gum.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 43 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 8th, 2025, I purchased Larineco reminsrelizing gum. After making the purchase I received shipping confirmation that the product was being shipped from *****. Once I saw that the product was being shipped from ***** I decided that I was going to return the product due to the fact that the advertising made the appearance that it was not coming from *****. I reached out to their customer service and they responded actually very professionally at first and asked what my issues were. In their response email they explained their manufacturing process and said some times they have to ship from abroad when supplies are low. In my response email I asked for a refund regardless (I still have the product, I also tried one piece of the gum). Once I sent that email, I received an address not found response in my inbox. I have all the emails if you like me to froward them somewhere.

  • Initial Complaint

    Date:04/07/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Somehow I got signed up for a subscription to this company. Originally I did order one box from this place. After My credit card got charged the second time. I went immediately that day and attempted locate a way see my account and how it got on a subscription. Either way I found no way of canceling this nonsense with out emailing them. So one march 16 I got charged *****. then again 0n 4/07 after advising them to cancel. I uploaded my emailed receipts. I also reported this to ************

  • Initial Complaint

    Date:03/29/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I emailed them to cancel this subscription and they replied to me trying to persuade me to stay. I answered them asking then to please cancel and they proceeded to email me again 2 additional times again trying to persuade me to stay. After the 4th response they sent me an email with a link to a portal to cancel - the portal asked for my email address instructing me that a special link would be emailed to me where I can cancel. This did NOT work. I never received an email. Additionally they claim that the confirmation emails with the order information consists of a link to cancel which it does not. Ive now sent a 5th and 6th email directly to them asking to cancel my subscription. Very shady and very manipulating in their process to cancel.

  • Initial Complaint

    Date:03/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was misled into believe with deception that this was an American based company. I was told the items were made and shipped from **********. After waiting weeks for my products, I was sent a confirmation number in Chinese letter that my item was coming from *****. Then, I was charged for a second product only to realize they charged me $10 for a random fee and enrolled me into a subscription without my knowledge. I spoke with **** d and he assured me he would take care of it and hes done nothing.

  • Initial Complaint

    Date:03/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business has not provided me the product I ordered from them. It has been since December 11, 2024. They have said that they have long shipping times but I have not received an update or estimated arrival date.

  • Initial Complaint

    Date:03/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received the product and contacted customer service in December 12, 2024 because the gum wasnt chewable as advertised. It disintegrated in my mouth. December 13, 2024 they responded via email that they had identified a problem with the batch and gave me the option of waiting a month for the new product and theyd ship that. I agreed. Emailed again on March 9th asking for a full refund since they obviously havent meet their end of the deal. Now they are saying, March 10, 2025, that they will open an investigation.

  • Initial Complaint

    Date:03/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tried repeatedly to cancel my subscription and was ignored or given the run around. Very concerned about the integrity of this company.

  • Initial Complaint

    Date:03/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The gym is not made in the *** as claimed. Took over a month to arrive from *****. Asked the company for a refund due where made and question quality..safety. Asked for a refund as there is a 60 day return policy. They are not honoring it

  • Initial Complaint

    Date:03/04/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My problem is I placed an order with this company after looking over the website trying to determine if it was legitimate. The site states it is located in ****************, **. So I placed an order. After a week and half of not receiving it, I checked tracking and it was shipped from *****. This a HUGE misrepresentation of the product. I requested a full refund on this basis and they would not fulfill it. Not only should these companies be held accountable for lying about where the products are, they shouldn't be allowed to do this without the consumer knowing.

  • Initial Complaint

    Date:03/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a chewing gum product that was never sent. I received multiple email messages, promising the product would be shipped. It never has been, and now I am unable to contact them. They don't respond to emails anymore, and their phone number is not in service.

Larine is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.