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Business Profile

Gum

Larine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gum.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 43 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered gum and tooth powder from them and only received the gum. It's been over a month and they won't refund or acknowledge they messed up my order. They just keep saying they will refund me but nothing has ever happened or they say they will refund 40% which is not fair and has gone past the 5 to 7 buisness days if they actually did refund me. I also read on many blogs on reddit they have done the same to other customers or the customer just never receives the products. In my case I only received half my order.

  • Initial Complaint

    Date:02/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sold a product that was manufactured and shipped from *****, after I reached out with my concern and they assured me something was wrong with the tracking info and theyre products are manufactured and shipped from the ***. Once my product arrived the shipping label was indeed from ***** and nothing was wrong with the tracking info afterall. I requested a refund immediately without even opening the package and they offered to give me 40% of what I paid. I declined and requested a full refund, based on their refund policy I should have gotten all my money back.

  • Initial Complaint

    Date:02/12/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Larineco dental gum from Larine through Instagram on Jan 12th and never received the item. Tracking number provided was bogus, so I wrote it off. Then this month I received another notice by email that the same order was taken out from my credit card and I was on a subscription. Email them to cancel the subscription and refund me and also called the number on the website. When the *** answered she didn't sound professional at all----she said shed have to check with her "higher **** about a refund, but that they cancelled my subscription. I asked for a confirmation email and she said "I have to check about that". I told her I'd wait, that I should be able to get an immediate email confirming my cancellation and refund. She then hung up on me. I called my credit card company and disputed the transactions as well as looking up reviews on the company which were very poor and ***orted as a scam.

  • Initial Complaint

    Date:02/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order and never received the product. Ive contacted the company several times. First to receive the product, and the last several emails requesting a refund. Ive only received automatic replys with no human reply to my specific complaint.

  • Initial Complaint

    Date:02/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 3, 2024 i ordered a few items from ************************************** totaling $122.93 my order #***** I've contacted customer support and have been given the run around. They have said my order was shipped and should arrive in a few days and never was shipped or received. They tell me some one will reach out to me and never do. At this point I just want my money back. I've ask multiple times for a refund. They just tell me that some one will reach out to me to resolve my issue. It's been almost 4 months of going back and forth with no resolution.

  • Initial Complaint

    Date:01/31/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec. 8th 2024 I ordered 2 packs of remineralizing gum and 1 pack of remineralizing tooth powder for a order total of $64.95. I paid for the order through Affirm. On January 8th I emailed the company asking for a refund. They refused to refund the money and instead told me their customer reconciliation team would contact me. 18 days later, I emailed them again asking for a refund. Their customer reconciliation team still had not contacted me. Their response was that they would follow up with their reconciliation team and they would contact me in a few days. I emailed them 2 days later demanding a refund and they sent me an auto generated response. It has been almost 2 months and I have no idea where the package is because their site doesn't show updated tracking information. I still have not received my order. They refused to refund the money to me. I feel like they stole money from me.

  • Initial Complaint

    Date:01/22/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase date : December 12, 2024.Alleged shipping Date: December 15, 2024 First attempt to receive an update on tracking: December 24, 2024. The entire time the only support I was provided was "The tracking link has not been updated yet due to unexpected delay in stock and some minor tracking issues with the current batch orders. We are actively working with our warehouse and delivery partners to resolve this as quickly as possible." Attempt to cancel my order: January 15, 2025. I was told that someone from their customer reconciliation would reach out to me - I have not heard back. I have since requested a refund/cancellation on several occasions. Their standard shipping policy for the US is 5-10 days. After 30 days of inactivity **** cancels tracking info. I have requested updated tracking as well.

  • Initial Complaint

    Date:01/17/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order on December 15 2024. Received email of shipping label created on December 21st, 7days later reached out by email to ask for a refund of my shipping. Due to the fact that it's coming from a neighboring city and does not take 7 days. They replied and told me to wait till I received the package which I have not still today January 17 2025 to start a refund process.

  • Initial Complaint

    Date:01/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product from this company on 11/18 and received the items on 12/13. The items were not what I wanted and I have emailed the company to initiate a return. Their return policy is a full refund for the goods within 30 days of receipt. They are denying the return due to high shipping costs and are only offering a discount for future product.

  • Initial Complaint

    Date:01/13/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Larineco Reminerlizing gum for a stocking stuffer on December 11, 2024. I paid $29.99 for the product, plus $7.97 for S&H. I was hoping to have the gum delivered before Christmas. I received an email stating that the order was on the way on 12/15/2024. I have sent 4 emails asking for an update on when I can expect the gum. They reply stating that they will look into the issue and get back to me. At this point I am concerned that the entire business is fraudulent. My order number is #*****. The order tracking number is **********************. When I click on the link for the tracking number it states that the shipping label was created on 12/16/2024, but nothing further.

Larine is NOT a BBB Accredited Business.

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