Business Profile

Consignment Clothes

Poshmark.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Customer Complaint:
Poshmark
came to BBB’s attention in December 2012. A review of complaints was completed
in February 2025. The complaints on file concern issues with returns and
refunds.

BBB
encourages consumers to review Section 16, Letters C and D of the Posh Protect
Policy for payment information details. For information regarding refund
eligibility, please refer to the Refund Policy.

https://poshmark.com/terms#return-policy
https://poshmark.com/posh_protect
https://poshmark.com/posh_authenticate

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,830 total complaints in the last 3 years.
1,035 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/16/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a ring for $270.30 on July 4th 2025. The seller shipped it on July 6th, and it supposedly was delivered July 11th at 4:51 pm. I know this is not the case because I went down at 5 pm and there was no package. I opened a case immediately with Poshmark and they requested that I wait until the 16th and reach back out. I reached back out confirming of course that the item still wasnt delivered and they asked me to open a **** case which Id already done on the 11th. I responded, I have already done this and transferred all information to you. It is ********, to which the **** responded that they mis-delivered the item. I also submitted a mail search request #MRC 25 2143 8588 for which they responded the same. Lastly I reported mail theft under ******** to which I have had no response.. I have asked about 10 times for a refund since last week to Poshmark to which they have unfairly refused. I have not received any ring. Theres been no delivery. I can not really believe that with Posh protect they expect me to just accept the item was never delivered to me and I am out $270.30. Their delay in resolving this by issuing a refund is unacceptable. I will no longer be purchasing on this platform and will have to file a credit claim to get my money back. Poshmark remains uncooperative and unwilling to refund a buyer who should be fully compensated because they never received any product. This whole situation makes me ill and I will escalate it if needed.
Business Response
Date: 07/17/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 07/17/2025.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *********
Initial Complaint
Date:07/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
@joyscloset2024 is my user name. Im requesting my account be reinstated. I submitted proof invoices that all my items are authentic. Also a representative with the state of California reached out to Poshmark on my behalf and they ageeed to reinstate my account however they still have not.
Customer Answer
Date: 07/16/2025
name: *** *******
Business Response
Date: 07/16/2025
Upon further investigation, our Poshmark Support team has provided the user with details in regards to the final decision of the user's account. This case has come to a conclusion.

Regards, Poshmark Client Service

Customer Answer
Date: 07/17/2025

Complaint: 23608127

I am rejecting this response because: the state of California consumer rights division reached out to Poshmark on my behalf 4 months ago and they had agreed to reopen my account

Sincerely,

*** *******
Business Response
Date: 07/17/2025
Upon further investigation, our Poshmark Support team has provided the user with details in regards to the final decision of the user's account. This case has come to a conclusion.

Regards, Poshmark **************
Customer Answer
Date: 07/17/2025

Complaint: 23608127

I am rejecting this response because: they agreed with the ********************************** to reinstate my account

Sincerely,

*** *******
Initial Complaint
Date:07/15/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a Canadian Poshmark seller. On June 30, 2025, I completed a sale of a dress for $236.00. Shortly after delivery, the buyer falsely claimed I had shipped them a bag of cardboard and opened a return case.I submitted full evidence directly to Poshmark, including:-A photo of the dress folded before packing -A photo of the dress inside the packaging -A photo of the sealed package with the shipping label clearly attached The buyer submitted a fraudulent photo with no postal label or proof of origin. I also discovered the address they provided was a third-party freight forwarding service, suggesting they forwarded the package internationally which should make them ineligible for Buyer Protection under Poshmark policy.Additionally, the buyer threatened to file a chargeback in the case thread, which violates Poshmarks terms. Despite these clear violations and over 10 days without resolution, Poshmark has failed to act or communicate.I have reached the comment limit in the case thread and received no meaningful support response. I am not requesting the return of the item (which I expect to be a fraudulent bag of cardboard). I simply request that Poshmark refer to the evidence already in the case file, close the case in my favor, and release my full $236.00 in earnings.Resolution Requested:-Review the submitted case and evidence -Close the case in my favor -Release my full earnings of $236.00 Poshmarks failure to resolve this undermines seller protection and allows platform abuse by dishonest buyers.
Business Response
Date: 07/16/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 07/10/2025.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/16/2025

Complaint: 23604610

I am rejecting this response because:

Poshmark stated that a response was sent via email on 07/10/2025. However, I would like to clarify that no such response was ever received through the case thread or by direct email. The only communication I received was a generic acknowledgment stating that I would be contacted shortly yet no further update, resolution, or assistance has been provided since then.

It has now been six days without any substantive response from Poshmark, which is why I am seeking assistance through the BBB. I remain eager to resolve this matter, but direct communication with Poshmark has been unproductive thus far.
Business Response
Date: 07/16/2025
Poshmark appreciates you bringing this to our attention. A team member is currently reviewing the users claim and will provide updates via email once a resolution has been reached.

Regards, Poshmark **************
Customer Answer
Date: 07/17/2025

Complaint: 23604610

I am rejecting this response because:

Thank you for the update, but I must reiterate that this response remains inadequate and open-ended. I
I am formally requesting that this case be closed in my favor. I shipped the correct item a dress using Canada Post, with full tracking showing delivery to the address the buyer provided in *****************

That address belongs to a freight forwarding company (ShipWithMe), which the buyer appears to have used to reroute the package to the **** I fulfilled my responsibility by delivering the item to the confirmed Canadian address. I also included a handwritten thank-you note with my Poshmark username inside the package, further proving it was a personally prepared shipment not empty or fraudulent.

The buyer is now falsely claiming they received a bag of cardboard, which is a known tactic in refund scams. While freight forwarding services are legitimate, in this case, the buyer appears to be using one as part of a coordinated scheme to get the item for free by creating confusion over what was delivered and where.

Once the package was accepted by the forwarding company, it was out of my control. Poshmarks current handling of this case, including vague responses and no resolution, is enabling bad-faith behavior at the expense of honest sellers.

I am prepare to report to the ************************** and Canada Post, and will continue escalating this if needed. I request that this case be formally closed in my favor, and that Poshmark review buyer behavior involving refund abuse and freight forwarding addresses.
Initial Complaint
Date:07/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding my order Id ************************ which was the ***** ******** KIDS Mini Jilly. XL.Upon ordering this item, the seller confirmed with me that this item was used once and was cleaned delicately when I inquired about purchasing. I then made an offer which the seller negotiated with me and I purchased the item. Upon receiving the item, there was an extremely oppressive odor coming from the item- so much so that I developed a migraine. Even if the item was still in the package that it was sent in- the odor was so strong that it was noticeable even when in the package. I then went ahead and opened a case with Poshmark, requesting a refund as buyers should not be receiving items with such strong odors. A day later, I received the below email from Poshmark:"We have reviewed the case you submitted for order "***** ******** KIDS Mini Jilly. XL". Unfortunately, this case does not qualify for a return because:- Items having scents is not a valid reason to return - Please note most items you will be purchasing in Poshmark are used and are kept in peoples homes"I am unhappy with this denial and think it is unacceptable to be denied a return because a seller sent an item with a strong odor that is creating migraines and there was no mention from the seller that this dress had an odor. I am still requesting a refund as this is not an acceptable solution. Buyers do not intend to make purchased to then receive an item with an excessive odor.
Business Response
Date: 07/14/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 07/13/2025.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/14/2025

Complaint: 23594398

I am rejecting this response because:
Poshmark did email me back and states that "odor is subjective"- so my return request was not granted. I believe that when an item is sent in that condition and has such a strong odor that was not in the description or anticipated, suggesting that the item is not in the condition that it is listed warrants a refund and return to be granted.

Sincerely,

**** *******
Business Response
Date: 07/15/2025
Poshmark appreciates you following up on this matter. Our dispute team has thoroughly investigated the claim and due to the subjectivity of odor, are unable to approve the case. This case has come to a conclusion.

Under our Posh Protect Policy, Poshmark will give a full refund if the item does not match the listing description. However after further investigation by our team, Poshmark has found that the item is as described. Any additional questions or concerns can be emailed to our disputes team at ********************************************************.

Regards, Poshmark Client Service
Customer Answer
Date: 07/15/2025

Complaint: 23594398

I am rejecting this response because:
An item listed in "Like New" condition, with no mention of odor does not mean that the item was sent to be as described. The order was not sent to me as described.

Sincerely,

**** *******
Initial Complaint
Date:07/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an offer in what I thought was a pants and cardigan set and found out after it was pants only . I kindly messaged the seller who was VERY rude and refused to work with me. She has not shipped this and I do not want it
Business Response
Date: 07/14/2025
Poshmark appreciates you bringing this matter to our attention and we apologize for any misunderstanding regarding order #: 68742a97520b70faa1365c71. All sales are final and Poshmark sellers are allowed up to 7 full days to ship out their orders. As such, Poshmark is unable to cancel orders until the 8th day from the date of purchase. All buyers are welcomed to cancel the order on their end on the 8th day if the item is still not shipped.

We recommend that users communicate with their sellers about approximate shipping times before committing to a purchase in order to plan accordingly for their needs and situations. Any further questions or concerns can be emailed to ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/14/2025

Complaint: 23594274

I am rejecting this response because:

Sincerely,

****** *****
I am filing this formal complaint against Poshmark, Inc., a company that has failed to provide fair consumer protections and actively enables sellers on its platform to engage in bad faith practices with no consequence or accountability.

Summary of the Incident:

On July 13, 2025, I mistakenly purchased an item on Poshmark under the impression that I was buying a seta top and bottomas the listings images were misleading. Upon realizing my mistake immediately after the purchase, I followed the recommended steps outlined by Poshmark and attempted to cancel the transaction by contacting the seller directly.

At that time, the seller had not yet shipped the item, meaning they were fully capable of canceling the transaction without incurring any loss. However, the seller flatly refused to cooperateeven after I cited Poshmarks own help articles that explain sellers can cancel an order in situations like this.

Poshmark then refused to intervene. Their platform does not allow buyers to cancel even if the seller has not shipped and the mistake was promptly reported. In doing so, Poshmark has shielded a seller who acted in poor faith and trapped a customer in a sale based on a misunderstanding that could have easily and amicably been resolved with basic decency.

Why This Is Unacceptable:

Poshmarks policies are designed to protect sellers at the total expense of buyers, even in clear-cut cases where cancellation is possible and reasonable.
Their system actively discourages resolution by not holding sellers accountable, nor offering any mediation process when a seller refuses to cooperate.
Poshmark allowed a misleading listing to remain active and took no responsibility when a buyer tried to correct a good-faith mistake.
Their conduct falls well below acceptable consumer standards and may constitute unfair or deceptive trade practices.

Desired Resolution:

I am requesting the following:

A full refund of the purchase price.
A return authorization with a prepaid shipping label.
An investigation into the sellers behavior and a warning or penalty issued.
A change in Poshmarks policy that prevents buyers from being locked into unshipped orders due to rigid or poorly enforced seller privileges.

If Poshmark continues to ignore this matter, I will be pursuing further remedies through my states attorney general, the ************************, and any other appropriate consumer rights agency.

Business Response
Date: 07/15/2025
Upon further investigation, our Poshmark Support team has provided the user with details in regards to our cancellation policy. This case has come to a conclusion.

Regards, Poshmark Client Service

Customer Answer
Date: 07/15/2025

Complaint: 23594274

I am rejecting this response because:
I have seen no conclusion to this case
Sincerely,

****** *****
Initial Complaint
Date:07/12/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bad customer service! They charge us a 20% fee on our sales and they cant even represent us fairly! My listing clearly had the correct size listed and on pictures and descriptions but they sided with the buyer to rip me off! Unfair business practices! The buyer mistook the model number as the shoe size which is on them not me!
Business Response
Date: 07/14/2025
Poshmark thanks you for bringing this to our attention and we apologize for your experience. Our disputes team has thoroughly investigated the case and has found that the item is not as described. For that reason, the return case for order #:68692a4dde2ed14004b5995e has been approved. For future reference, we recommend that users disclose as much detail and information about the item within the listing description and photos, such as the items condition, measurements, and wear. We kindly ask that any questions or concerns be emailed to our support team at ********************************************************.

Please note that within Poshmarks Posh Protect policy, areas covered by this policy are undisclosed damage, incorrect or missing item, item not as described, and item is not authentic. More information on Poshmarks policy can be found here: *********************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/15/2025

Complaint: 23590972

I am rejecting this response because:
Its full of lies! Please show me proof where I listed size incorrectly and I will agree with you guys! I showed proof where I listed everything correctly and the seller mistook the style for the size. You guys refuse to look at the evidence I provided and still want to continue ripping me off. I will file a civil suit if I have to! I have included pictures of my listing so please tell me where I put the wrong size?! You can obviously see in the size section and in the description I have only listed size 37eu no size 10 any where!

Sincerely,

*** *******
Business Response
Date: 07/15/2025
Upon further investigation, our Poshmark Support team has provided the user with details in regards to the decision of this case. This case has come to a conclusion.

Regards, Poshmark Client Service

Customer Answer
Date: 07/16/2025

Complaint: 23590972

I am rejecting this response because:
They have provided me with nothing to prove that my listing was incorrect while I have provided ample proof of my claim.

Sincerely,

*** *******
Initial Complaint
Date:07/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used to be a seller on poshmark, unfortunately my acount got restricted because i made 2 acounts but I had money available so i sent it to my bank acount.Because the acount is restricted my money has been stuck in processing for a long time. I tried contacting poshmark many times explaining to them the situation but i wouldnt get any responses back.All i want is the money i earned
Business Response
Date: 07/14/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, our team has detected a security issue linked to this account. For security measures our team has put the account under a temporary extended hold while our team conducts a thorough investigation.

Regards, Poshmark Client Service

Customer Answer
Date: 07/14/2025

Complaint: 23590340

I am rejecting this response because: regardless weather there is any issues with an acount that should be no reason i dont get the money i earned so i kindly ask you to send the money u made please

Sincerely,

***** *****
Business Response
Date: 07/15/2025
Regarding the user's response, cases like these are handled on a case by case basis. Once our team has come to a decision the user will be notified via email.

Regards, Poshmark Client Service

Customer Answer
Date: 07/16/2025

Complaint: 23590340

I am rejecting this response because: I am not willing to wait any more time for the money i should have already had. sending the money i earned sounds completely fair. Please send me my money

Sincerely,

***** *****
Business Response
Date: 07/16/2025
Regarding the user's response, cases like these are handled on a case by case basis. Once our team has come to a decision the user will be notified via email.

Regards, Poshmark Client Service

Customer Answer
Date: 07/16/2025

Complaint: 23590340

I am rejecting this response because: this is starting to get ridiculous, i contacted poshmark many times through their support without a response when it comes to my money. I would simply like the money I EARNED please and thank you

Sincerely,

***** *****
Initial Complaint
Date:07/11/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint regarding order #***b7f920382919926621c49, which was never delivered despite tracking information stating otherwise. Ive been a loyal customer with over 30 successful purchases and thousands spent on your platform, but this experience has been frustrating and deeply disappointing.On June 28, 2025, I received an email at 11:11 AM stating a delivery attempt had occurred and that I needed to schedule a pickup. However, the tracking link showed the package as delivered and signed for at 10:32 AM, oddly before the email was ******* clarify:I was home all day with the front door open, no knock, no slip, no ********** valid signature exists from me or anyone in my household.The conflicting timestamps and delivery details suggest a mis-scan or misdelivery. Per the Posh Protect policy, buyers are covered when a package is lost in transit. This case clearly qualifies. The evidence Ive attached includes:Screenshot of the delivery attempt email.Tracking showing conflicting timestamps.Poshmark email stating assistance is available if the package isnt found.Screenshot of a signature that is not ******* make matters worse, these items were selected by my daughter as a birthday gift, which has only added to the disappointment. I expected Poshmark to uphold its policy, not dismiss my claim without proper investigation.Poshmark has now stated its decision is final, despite no proof of proper delivery. They've also stopped responding to my emails regarding the situation. This contradicts the terms of Posh Protect. Based on the facts, someone else signed for my package, and the carriers delivery info is *************** happy to provide additional documentation or a signed affidavit. I respectfully request a full refund in accordance with your stated buyer protections. Please address this promptly to avoid escalation.
Business Response
Date: 07/11/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/12/2025

Complaint: 23587413

I am rejecting this response because:
Im writing to express my continued frustration regarding the unresolved issue with my order. Unfortunately, Ill need to escalate this matter to the corporate level. Poshmark recently responded to the Better Business Bureau (BBB) stating that *** been given an update via email. However, I have not received any response from your team since July 7ththis was after I was sent a signature that clearly does not belong to me. Ive already provided proof of a carrier mix-up, yet this case continues to be mishandled in a way that disregards your stated Posh Protect policy. The response submitted to the BBB was not only inaccurate, but it misrepresents the facts and reflects poorly on Poshmarks commitment to its buyers. If Poshmark cannot resolve this matter in line with its own policies, I will have no choice but to dispute the charge with my bank. I hope to avoid that step and would appreciate a prompt and truthful resolution.

Sincerely,

***** *****
Business Response
Date: 07/14/2025
Poshmark appreciates you for bringing this matter to our attention. Our team has conducted a thorough review of this issue with our shipping partners. Based on confirmation from the carrier, this package was successfully delivered, supported by geolocational data and reports from the handling facilities and postal employees. With the information provided, our team has no reason to believe the package was not delivered as indicated.
Please note that Poshmark is not responsible for packages that are lost or stolen after delivery has been confirmed by the postal service. If you suspect your package was stolen, we recommend filing a report with your local law enforcement. Additionally, you may wish to file a claim through your renters or homeowners insurance, as such incidents are typically covered under their policies.
Any further concerns or questions can be emailed to: ********************************************************.
Regards,
Poshmark Client Service
Customer Answer
Date: 07/15/2025

Complaint: 23587413

I am rejecting this response because:
Ive made multiple attempts to get clarity on this matter, yet Ive received no meaningful resolution or response in over 10 days from Poshmark. To be clear, geolocational data only proves that a package was delivered to a general areanot to a specific address or recipient. While I understand that the tracking system marks the item as delivered, I must emphasize the following:
**** issued an attempted delivery notice, yet no physical slip was left at my location.
The tracking status changed to delivered before the attempted delivery email was even sent. I was later sent a signature confirmation from Poshmark, which I have clearly stated is not mine. These inconsistencies strongly suggest that my package was mis-scanned or misdelivered. Despite this, I have received no support or acknowledgment of these discrepancies. *** paid for a product that I did not receive, and instead of receiving assistance, I feel ignored. Its deeply disappointing that Poshmark seems unwilling to honor its buyer protection policies in situations like this. Your silence on this matter, along with your dismissal of the evidence Ive provided, suggests that the burden unfairly falls on the buyereven when clear signs of carrier error or misdelivery exist. If no resolution is offered promptly, I will have no choice but to escalate this issue and dispute the charge with my bank. Please advise on the next steps, and I request a written response acknowledging this email and outlining how Poshmark intends to resolve the matter.
Business Response
Date: 07/16/2025
Poshmark appreciates you bringing this to our attention. Upon further review of order #***b7f920382919926621c49, it was recommended a package claim is opened with the shipment provider, requesting further investigation. In order to come to a resolution, Poshmark recommends the user to work directly with the shipping provider and to email any additional documents to ********************************************************.

Any additional questions or concerns can be emailed to our disputes team at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/16/2025

Complaint: 23587413

I am rejecting this response because:
Im writing yet again because Poshmark has made it abundantly clear that its more interested in playing word games than honoring its own policies. I am absolutely appalled at the lack of accountability and blatant disregard for your customers.
Let me break this down in the simplest terms possible:
1. Posh Protect clearly states that items lost in transit are covered.
2. Posh Protect also states that if an item is missing, the buyer is refunded.
3. My packageworth $3,300was lost in transit.
4. Therefore, I am entitled to a full refund.
This is not up for debate. Ive provided **** confirmation that the package was marked delivered and signed for at 10:32 AM on June 28th, before Poshmark even sent the pickup email at 11:11 AM. I was home, alone, with the front door open. No delivery attempt, no knock, no package, no signaturenothing. **** confirmed delivery, but it was clearly to the wrong address. Ive said this multiple times. Ive submitted all evidence. Youve seen it. And yet, here I am, being told to chase **** instead of Poshmark doing what it promises in its Posh Protect policy.
Geolocation data proves nothing other than a general area. That is not confirmation of correct delivery. None of my neighbors have returned anything, and Ive made every reasonable effort to locate the package. The package was lost on Poshmarks platform, through a Poshmark label, with a Poshmark-affiliated carrier. That makes this your responsibility.
Your support team has gone radio silent since July 7, 2025refusing to respond to my emails, only replying on BBB. I find it insulting that Im being told to contact support again when support has already chosen to ignore me. What kind of customer service is that?
Ive been more than patient, but Poshmarks refusal to uphold its own policies and outright ignoring my case is unacceptable. You have no problem taking thousands of dollars from buyers, but when something goes wrong, you suddenly vanish and blame the carrier.
Poshmark needs to own this, refund my $3,300 immediately, and stop hiding behind semantics. Youve promised protection. Youve acknowledged the investigation. Youve admitted something went wrong. Now make it right. REFUND ME NOW.
Initial Complaint
Date:07/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was permanently suspended after a completed sale. After talking with Poshmark they refuse to reinstate my account. I requested a direct deposit for my funds almost 2 weeks ago and Poshmark has failed to release my funds. They are holding my earnings and refusing to respond to my emails.
Business Response
Date: 07/11/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/12/2025

Complaint: 23586324

I am rejecting this response because: Poshmark did not reach out to me via email like they said they would, Poshmark lied. My funds are still missing

Sincerely,

Yahteik ******
Business Response
Date: 07/14/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 07/12/2025.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/16/2025

Complaint: 23586324

I am rejecting this response because: poshmark did not email me and they wont respond to my emails. I sent proof

Sincerely,

Yahteik ******
Business Response
Date: 07/16/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, our team has detected a security issue linked to this account. For security measures our team has put the account under a temporary extended hold while our team conducts a thorough investigation.

Regards, Poshmark Client Service

Customer Answer
Date: 07/16/2025

Complaint: 23586324

I am rejecting this response because: there is no need for an investigation, Poshmark has a horrible track record, they ban sellers and buyers without proper reasoning or proof. I made a sale they banned my account and now they hold my funds for an investigation. Release my funds immediately.

Sincerely,

Yahteik ******
Initial Complaint
Date:07/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on March 9, 2025 for $868.92. There was a hold on the delivery to my address from ****. I reached out to Poshmark for support and I was in constant communication with a Poshmark *** over email, I kept following up after I was told they would reach out to me after a certain timeframe. I was told they were going to speak with their **** ***resentative to see what the issue was and to investigate the situation. I never heard back and was just told to file a ***ort with ****. I did and I provided my claim number. After some more attempts with Poshmark to see where the investigation was, I was told by Poshmark there was nothing else they could do. I never received my item, I asked for help and was given the run around and given instructions to wait and do and at the end nothing was resolved by Poshmark. This led to time being lost to find my package and mental anxiety and stress while trying to reach out after failed communication from Poshmark. To this day, I was left without my package.
Business Response
Date: 07/11/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/12/2025

Complaint: 23586253

I am rejecting this response because: I have no communication attempts from Poshmark thus far. I have checked my junk mail and inbox, nothing from Poshmark was received.

Sincerely,

******* ********
Business Response
Date: 07/14/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, the user has opened a complaint with their payment processor for order #**faf4fa4f076e49cf7**419. In order to come to a resolution, Poshmark recommends the user to work directly with their payment processor.

As stated in our Terms and Conditions: Buyers are solely responsible for reading and reviewing the Item listing before making an offer or purchasing. The contract to purchase is between the buyer and the Seller, not Poshmark. Upon purchasing an Item, a Buyer is obligated to remit payment for the Item to Poshmark including any shipping or additional fees listed. All Purchases are final, with no returns, refunds, cancellations, or retractions allowed, except where (a) Buyer cancels an order within three (3) hours of purchase, or (b) the Purchase is cancelled where explicitly permitted by Poshmark or where applicable, a Seller. Any questions or concerns in regards to our policy can be emailed to our team at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/15/2025

Complaint: 23586253

I am rejecting this response because:
My issue still has not been resolved. ****** closed the case in the sellers favor as to why I am submitting this compliant. I followed all of Poshmark requested steps, only to at the end be told they could not help which caused lost time. Poshmark gave me steps, I completed and then was told to wait a certain timeframe for further investigations, again, only to be told at the end they could not help. I agreed to buy the product, I am not denying this, but I did not receive my item.

Sincerely,

******* ********

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Poshmark.com is NOT a BBB Accredited Business.