Business Profile
Solar Energy Equipment
SunPower CorporationThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for SunPower Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.29/5 stars
Average of 227 Customer Reviews
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Review fromFernando L
Date: 12/10/2022
1 starFernando L
Date: 12/10/2022
Really bad customer service, responsiveness, and management of installation process. Let me summarize:1) installers tried to change the original design upon installation after a 4-hour onsite inspection. They wanted the change to make installation easier and presented it as a requirement.2) I said no and the dumped the equipment on my yard and just left it there for 3 weeks. No outreach to explain what is going on.3) Issue resolved after multiple emails and calls. They installed per the initial design.4) Installers say a step is missing and I have no clarity on what the step is and when it's going to happen. My point of contact at the company doesn't even know what the step is. It's been weeks since I asked and can't get an answer to this very simple question.5) Installation inspection failed. I get no proactive outreach to explain next steps. I have to reach out and after multiple emails - each takes a full business day for a response - I still don't know when rework can be done. I still don't know about this mysterious missing step either. It's been two months since installation started and there's no clear path to completion, and no communication with me even after multiple escalations. I tried to complain internally multiple times to no effect so hopefully this public note will help.SunPower Corporation
Date: 02/17/2023
Your feedback is essential to us in improving our services; thank you for sharing your experience. If you still have questions please call our support team at 1-800-SUNPOWER ***************) or shoot us an email to *********************************************** Thank you for your feedback and we look forward to talking to you.Review fromRaquel L
Date: 12/08/2022
1 starRaquel L
Date: 12/08/2022
If i could give them no stars i would. At the time i got my solar pannels installed i was assured that if anything happened to my roof due to the solar pannels, sunpower would cover the cost. I asked if there was anyway to install the pannels on the ground instead of my roof? I was told no, well here we are a little over 3 years later and i have a leak in my roof where the solar pannels sit. I called the company on December 4th and was told the repairs would be covered and that someone would reach out and call me in 24 to 48 hours. Needless to say no one called me, i was emailed and asked about roofing warranty. i quickly emailed back and told them that i didnt install the roof that it was done by previous owners. I asked for the manager to call me. That for something as critical as this that can cause a lot of damage to my home, I should of recieved a phone call not an email. On December 8th i still had not heard anything so i called in again to find out what was going on. It was noted in my file that they would not fix my roof because my 3 year installation warranty had passed. I told them thats not what i was told at the time of installation and when i called in a few days back. The woman on the line said that the manager was going to reach back out on December 13th. In the meantime rain is leaking in my home and were supposed to get snow. I told them the whole situation is extremely unprofessional and their lack of communication is disgusting. I had to call back several times to find a local authorize dealer to come remove my pannels so i can get my roof fix and then reinstall them. To add insult to injury their going to charge me to do that as well. Im beyond disgusted with this company and if i would of known what i know now then, I would have never signed the leasing contract. I would of found a better solar company. One whose stands by their product and word. Everyone be warned do not use Sunpower solar, you will be upset in the end.SunPower Corporation
Date: 02/17/2023
Your feedback is essential to us in improving our services; thank you for sharing your experience. If you still have questions please call our support team at 1-800-SUNPOWER ***************) or shoot us an email to *********************************************** Thank you for your feedback and we look forward to talking to you.Review fromSelina M
Date: 12/08/2022
1 starSelina M
Date: 12/08/2022
The customer care/support is horrible. I've had trouble with my system for over 4 months and it's still not fixed! Parts on order. Tell me, how can a company this large not have stock, EVEN with the supply chain issues. I am beyond disappointed in the whole process. A tech came out and had not parts whatsoever in his truck. getting ahold of them to start with is a task in itself. they have 48 hrs to respond. it appears they need that time to respond to all the issues they have. I would NOT recommend this company.SunPower Corporation
Date: 02/17/2023
Your feedback is essential to us in improving our services; thank you for sharing your experience. If you still have questions please call our support team at 1-800-SUNPOWER ***************) or shoot us an email to *********************************************** Thank you for your feedback and we look forward to talking to you.Review fromMaxim N
Date: 11/22/2022
1 starMaxim N
Date: 11/22/2022
System produced X-XXXX kwh less per year than the contract states it would. This went on for 4 years until they finally fixed it.2 weeks later (July of 2022) a storm damaged half the panels. ********* took half the panels off and they've been sitting in my front yard for nearly 6 months.From what I surmise they are currently in the process of trying to get my home insurance to pay for what they are responsible for.I should have gone with a different company. Agree with ******************, the lack of communication is absurd.Also, I never got the pie that was promised at signing of contract - don't fall for the pie.SunPower Corporation
Date: 02/17/2023
We apologize for your experience and see you have an open case with us. Please expect your Executive Support Specialist to continue discussing these concerns in detail and provide additional assistance. We appreciate your business and thank you for bringing this to our attention. Your feedback is essential to us in improving our services.Review fromKimberly B.
Date: 10/31/2022
1 starThe lack of communication is absurd besides that they were supposed to install last Tuesday and Wednesday, to which it was "raining" on Tuesday so they could not install even though the individuals who came Wednesday did state they were from a different crew and did work. They did not outreach on Thursday and were not at our house to finish installation. I had to call them to figure out what was going on. They left their panels, papers, screws, etc. on the side of our house in the back yard, which is fenced for our dogs. They were supposed to come pick up the materials on Friday, to which they did not and my dogs started to rummage through their stuff. It is not our fault if their stuff is damaged/peed on as we told them to come get it and they never did. Additionally, they dropped a NUMBER of screws/materials in our driveway, which could ABSOLUTELY puncture our tires. They showed zero care and did not apologize for the lack of communication. They even had the nerve to say they may not be able to come out for weeks. Mind you, half the installation was done. To be told that by a business shows complete lack of caring about your customers who had scheduled installation. I understand no one can control the weather or getting sick, but our installation should have taken precedence over the other installs scheduled last Thursday or Friday, but it did not. No apology and no acknowledgment. I will never refer them to anyone considering this is the treatment I have gotten. I even sent my email to our PM and the *** to no response to acknowledge this frustration. I work in the customer service world and would never imagine treating any customer like this. I truly wish we could pull out and not move forward with them. I even tried to contact our rep who sold us on ********* and their voicemail was full and never received a text back. This is unbelievable business practice and truly hope someone reads this and chooses not to go with them!Review fromKay P
Date: 10/29/2022
5 stars********************* was our representative and did an amazing job of explaining and answering all our questions!Review fromRyan K
Date: 10/14/2022
1 star********** I bought my house from the previous owners who invested in the ********* Solar System. I inherited this garbage. My System currently produces 6-8 Kwh a day, and my home uses between 30 and 66 KWH a day. How can you spec a system this under powered? To make matters worse, I pay about $138 a month to save under $200 a month on my electric bill. How does help me? It only helps Sunpower.On top of that, they have the worse customer service in history. It's almost impossible to get someone on the phone. Your wait time continually gets longer per the voice prompt. Call started with a 10 minute hold time, and 20 minutes in, its telling me I now have a 40 minute hold time. Infuriating!The Wifi device was taken by the previous home owners, and it took 2 weeks, 3 phone calls, and escalating the case to a MANAGER to get someone to come out. They should have sent a tech to inspect everything automatically on change on ownership. Stay far away from this company. Get a company that will actually look out for its customers, and not just themselves.Review fromCristi L
Date: 10/14/2022
1 starMy complaint is the same as several others listed here. I noticed a spike in my electric bill. I contacted SunPower and was advised that my system was no longer communicating with them or was offline. I had them reset my SunPower access and I find that before my system was offline, it was not producing the same amount of energy by half. I called back and I advised them that one of my inverters is showing zero production and has a red light indicating a problem. I had been advised that SunPower monitored energy production closely and would advise its customers if there was a problem. The SunPower representative that I spoke with stated that SunPower received to many error/problem messages that it had overwhelmed them. Instead of advising customers of the issues, they just disregarded them as they felt it was all related to the communication issue. I complained about my energy bills and my lease payment and asked for some kind of help or monetary adjustment. I was advised that as per my contract I would receive an adjustment if my system did not produce the guaranteed amount. This is unlikely to cover the increase in my payments to my local energy provider. I had my case referred to a supervisor and was advised I would receive a "call" within 48 hours. **** emailed me within this time and used a blanket statement saying that the communication issue is my only problem and that once they have the parts someone would contact me to make the repair. I responded that this is not the only issue and sent photos of my inverter showing that it was not working. Finally, he listens and makes 2 work orders. They have to outsource this work order. I emailed back that I am glad he is helping me and asked to at least stop auto drafting my lease payment for a system that is not working and **** does not respond to this email or the next 3. It takes 2 months for the first visit where the company tells me that they will repair problems but actually just looked at the invReview fromAntonio G.
Date: 10/13/2022
1 star"Read!!!!" ********** To Whom It May ******* My experience with your company was not good at all. I was promised significant savings from the roofing company if I switched to solar. From the beginning, it has been a nightmare. I am now paying more for my power than I was with PSE&G. With them, I was paying $250 a month on the budget plan. During August and September, I had to pay PSE&G $600 plus your bill of $514, making my payment $ ******** for two months. Where is the savings? Now, I will have two utility companies to pay. All this has left me very bitter. I will never recommend your company or solar to anyone. I totally regret this move. I am afraid to sell my home this coming summer. Afraid that someone will not agree to lease the panels and result in a loss of a sale.Review fromArman S
Date: 10/11/2022
1 starI chose this company mainly because of A+ rated on BBB website which was a big mistake!I signed a cash contract with Sunpower in April *************************************************************************** **********.The process of project designing took a long time because of few designing mistakes and installation that completed in 4 months.After all designing mistake corrected, ******* contacted me that the ****************************************************************************************** smaller 425 panel series.The system needed to be redesigned again, few mistakes happened again during redesigning that needed to be corrected.The installation process started in June and finished in September 2022 total of 4 months!It required a few times installer and electrician come to complete the installation and some installed parts were defective that needed to be ordered and replaced.The installation was a hassle because of no shows for appointments, showing up without notice and project coordinator delay replying to simple emails at least 2-3 days delay.Phone conversation was impossible with project coordinator since nobody was talking to us and we had to leave voice messages with a secretary with no call backs.during the installation period I received the final bill with a short due date when the system was not still functional.The agreement on contract was customer has to pay the final bill after installation is completed but I received the bill right after process started.The system started working in late September without anyone explain the system to us so far.I tried to pay the final bill on line after system started working even before anybody come and explain the system but Sunpower asking for late fee payment agreement.Contacting their billing department and coordinator did not end up to anywhere for waving late fee agreement.My question for BBB is why this company listed as A+ on your website?
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