Reviews

This profile includes reviews for SunPower Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SunPower Corporation

  1414 Harbour Way S Ste 1901 Richmond, CA 94804-3606

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  SunPower Corporation

  51 Rio Robles San Jose, CA 95134-1858

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  Sun Power

  300 American Metro Blvd Ste 230 Hamilton, NJ 08619

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  SunPower Corporation

  262 Washington St Ste 700 Boston, MA 02108-4632

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  SunPower Corporation

  102 W 38th St Fl 7 New York, NY 10018

Review Details

• Review fromTerry B

  Date: 10/05/2022

  1 star

  Terry B

  Date: 10/05/2022

  I came here this morning to add a review of the miserable experience I've had with Sunpower customer service, but having looked at all the hundreds of 1 and 2-star reviews, apparently, I'll only be adding to the chorus.My system was designed and installed by a local Sunpower dealer in 2015. That process was mostly well-handled, it took about 3 months from contract to generation. Two years later, one of my two inverters failed and I dealt again with the local company to get it repaired. I lost at most about 2 weeks of generation. In July 2022 that inverter failed again. I tried to contact the local company but they were out of business. I called Sunpower and miraculously got someone on the phone. We went through the reboot process and the failure was not cleared. I asked what to do, and the tech told me, "Here are 4 phone numbers of people that might help you. Call them. Bye!"While odd that I would have to do the legwork to get my $40k system repaired, I did so and after several weeks a local tech came out, changed the inverter, and discovered that it wasn't the problem. Next step - replace the wiring that was done poorly in the original installation.I decided to complain on Sunpower's ******** page and got their attention. I was assigned an "Executive Escalation Specialist" who proceeded to call my house 5 minutes before the end of his shift on the last day of his workweek and not leave a message. He also reliably ignored my emails until I started sending them "receipt requested." But, eventually, he did connect with me and now I've received an RMA to have the next repairs done. 71 days down and my utility bank gone.I spent my career at the Director level providing tech support at a $70B corporation. If this was my performance, I would have been fired. Interminable phone wait times, agents that don't call back, weeks to make a basic decision. If I could give less than 1 star I would, Sunpower was the worst consumer decision I've made in my life.

  Terry B

  Date: 01/09/2023

  What a joke, it took SunPower almost as long (4 months) to answer this review as it did to fix my system, and with the same exact canned response that SunPower uses on their FB page. "We're really sorry, we're looking into it, blah, blah, blah." My "Executive Support Specialist" is fully aware of my anger and disappointment over this experience, so don't waste your time.
  
  Here's the update - 4-1/2 months and five separate attempts by local contract electricians, my system was mostly fixed in mid-December. Of course, if I hadn't done all the leg work and stayed on top of this weekly, none of this would have happened.
  
  I had three utility bills for the first time in 7 years, I lost a 2800 kWh "bank" with my utility and I had to cancel an annual family vacation because that week was the only week the local techs could come out within the next 4 months.
  
  Apparently, SunPower is blissfully ignorant of the real-life consequences of their incompetence and disregard. Simply the worst customer service experience I've had in my long life. I wouldn't recommend SunPower to my worst enemy.

• Review fromDavid F.

  Date: 10/04/2022

  1 star
  Purchased a solar system for my house approximately 3 years ago with a cost approaching $60k, representing nearly 60 panels. When I noticed diminishing monthly credits on my energy bill, I reached out to SunPower for service.From my first phone call to the service visit was over 2 months; endless phone calls from myself to follow up on promises made about problem diagnosis, with each phone call lasting 40 plus minutes, mostly on hold. When my concerns were elevated to involve a supervisor, their terrible pattern of zero response still remained. Even when my problem was finally diagnosed, I had to sign a separate contract for the service call and pay $300 in advance of their visit - Absurd!I should have realized this poor choice of vendor from the very beginning. Their salesperson was very high pressure, about as responsive as their service department and only concerned with his commission!This company, by far, offered the absolute WORST LEVEL OF CUSTOMER SERVICE THAT I HAVE EVER ENCOUNTERED. If I had any option to reverse this transaction and find another vendor, I would most certainly find an alternative!My opinion and advice - steer clear of SunPower!

• Review fromNickie S

  Date: 10/04/2022

  1 star
  NO STARS.They take your money and do not honor their misleading warranty. It is virtually impossible to reach a human. Wait times on the ****************** line are close to 1 hour, if not longer, no matter what time you call - even 6AM. If you're lucky one day & do reach a human, they pretend they can no longer hear you, and hang up the phone. They do not answer calls, messages, or emails. Appointments are not kept (no call/no show). Documentation regarding finally replaced panels (that we repeatedly requested) was never provided. In 2018 it took 8 months to resolve the defective **************** issues. During part of those months, we were without any panels at all as they had been removed. Here it is 2022, approximately 3.5 years after we finally received the replacement panels, and we find ourselves in the same situation . . . only 8 out of 16 panels report, the past 4 months they have combined to only generate ***** kWh each month. Once again, SunPower customer "service" is an illusion. The now want an advance payment of $300 to get the warranty service process started, but they don't respond to my questions regarding what that covers. BTW, that's a 352% increase over the $85 we paid in 2018 for contractor service calls.Because of our difficulties with SP in 2018, this time when our SP system again failed to work properly, we tried to get local solar companies to look at our system. As soon as they learned it was a SunPower, they declined with comments such as, "We don't deal with SP anymore," "It's difficult to get warranty service," "They're very difficult to work with."SP is a money pit. You'll be out the $20K+ for the system. You'll end up losing money when your system fails & you subsequently pay huge penalizing PGE electric bills for months at a time. You'll spend ************* trying to have SP honor its "warranty."Be warned. Stay way from SunPower!

• Review fromKorey O

  Date: 10/01/2022

  1 star
  Great equipment, everything else was a nightmare. Lack of communication made this job go from a month process into an almost six-month ordeal. In the process, we spent weeks with piles of roof panels stacked in front of our house. Little did we know more metal roof panels were sitting on the roof, until one blew down and landed on my car. They missed inspections with city and ****** reps, didn't answer phone calls, and when they did answer the calls, employees had no information or answers for me on how long this would take. Nightmare!!!

• Review fromMatthew S

  Date: 09/30/2022

  1 star
  Do not do business with this company. Much like most of you reviewing, we have experienced nothing but radio silence and ghosting since starting this project 6/2022. After the initial design was made and approved, we received notice that the design would not be feasible and would need to be redone, and that a new contract and design would be sent out for signing and approval. Received nothing from the company after that. After numerous emails to the project manager and phone calls to the company (trying to reach them by telephone is a whole other issue in itself), there was still silence. After finally getting through on the phone, I was told that a message was being sent to the sales manager (supervisor of our sales rep) as they stated the sales rep needed to produce the new design and contract so the project could move forward. As expected, absolutely nothing happened. Emails were again sent asking them to provide written notice that we are cancelling the project as we decided to proceed with another solar company as it had been 3 months since the start of this process, but again there was nothing. After another phone call I was able to reach someone to confirm that it was being cancelled. The rep was actually instant messaging the supposed project manager ******, and she stated he acknowledges that we were cancelling the project. I asked for them to provide written notification of this and she said that would have to come from the ** which I knew wouldn't happen. Soon after this phone call the sales manager called to offer their services at a discount for our troubles and the excuse he gave for the delay was that the sales rep had brain cancer. Really?? This is obviously a **** poor excuse/lie considering multiple emails were sent to the ** who could have reached out and let us know what was going on. Avoid Sunpower at all costs. You will not get what you are looking for.

• Review fromEnzo A

  Date: 09/27/2022

  1 star

  Enzo A

  Date: 09/27/2022

  They do not answer emails or calls. Took weeks to have a trouble call for error on system indicator. Once arrived had my system partially shutdown. No work performed. Was to get a call 5 to 10 days later. Not one call , several emails and phone calls(each call over 1/2 hour to no answer ) no replies. 5 weeks later into waiting. I made a call from work. On hold for a ridiculous amount of time. Finally someone answered. I requested a supervisor and still no answer. I received a text Nov 2nd is the earliest repair date. Its September and trouble call placed in July. Totally ridiculous service. Imagine the utility company providing the same.

  Enzo A

  Date: 01/09/2023

  I had an appointment finally set up. Someone came. He did nothing whats so ever to remedy the problem, was told the connections needed to be changed. A new appoint was scheduled in November another two months later. During this time of waiting for the an appointment. I took another day off again. Waited and waited. I call to inquire time of arrival. I was informed the repair tech was out sick. No service today , I was told. I finally lost it. They made another appointment on a Saturday another month later. The tech did not have enough connection items to complete work. Another appointment a month later. Techs came to complete the work. They found a squirrel nest and chewed wires.I mentioned this to all the techs at site and originally called in the squirrel condition. No one addressed my concern. "10" months finally fixed. This is a ridiculous amount of time. I did communicate with their executive support specialist. I am still awaiting payment for the two additional vacation days i need to take off. So far they send me a $100 check. No where what I am asking for.

  Enzo A

  Date: 01/09/2023

  This ia an additional comment. I posted 9/27/2022 , they replied on 1/3/2023. Typically response time me.

• Review fromJohn M

  Date: 09/27/2022

  1 star
  The company takes no responsibility. My panels are not producing and I'm getting a secondary bill from my utility company on top of the bill I get from Sunpower. And customer service is horrible wait time two hours or better. Do you owe me money and it's going around and around. Because I have a guarantee on production. Total BS

• Review fromAli

  Date: 09/22/2022

  1 star
  I had a consultation with *********************** and was told that he'd send me a design by the end of the day. I was looking forward to potentially working with them, and was sold on their system. But I received no design. A week went by and I reached out, asking what was happening and why this was taking so long. **** told me, quote: I'm still working on getting your design in place. Our system says you are outside of our installation area, but that shouldn't be the case, so I'm working with my install team to get everything in place to send you a proposal. I'm sorry for the delay and thank you for your patience and understanding. (end quote). Why even bother meeting with me if I was outside the install area? Still, I waited for word and got....nothing. No communication whatsoever. Finally, two weeks later, after I had to speak with a higher-up since **** couldn't be bothered to answer his phone or emails (I messaged four days after that email), he finally told me that I was, in fact, outside of the install area. What an absolute joke. I'm beyond disappointed and frustrated.

• Review fromZimka P

  Date: 09/21/2022

  1 star
  DO NOT USE THIS COMPANY! SunPower team really struggled initiating my activation process. The team members were clueless of the stages and blamed either the electric company or the city to get the panels activated. It has been 8 weeks since I closed and they are not able to secure the inspection on my panels to activate. They tell me there is an inspector coming and no one shows up. They keep wasting days and waiting for different departments to confirm status of your account. This is the worst step in my closing process. I am extremely disappointed and do not respond this company for their activation services. They need more training and knowledge of the process.

• Review fromShannon E

  Date: 09/14/2022

  1 star
  This company has NO COMMUNICATION after they get you to sign agreements and they start taking your monthly money wether your system is up and running or not!! This company has the worst customer service I have ever seen in my life! Apparently they think that email is the one and only way to communicate. There was no follow up from our coordinator like "hey I have sent a dozen emails and haven't heard back" or hey I sent a signature email can you look at it"....ridiculous because there are *********** filters so how can they assume we got it!? You know the expression about assuming right?So I filed a written email complaint stating our PC HAS NEVER spoken to us. I complained about the lack of communication. I asked to speak to the coordinators supervisor who was an absolute ****! I hate this company. I regret doing business with them. I wish I would have chosen some little company who would probably talk to me!!!Oh and so when I filed the complaint I followed up 3 weeks later to be told the case rep is WAITING for my coordinator to reply!!! Seriously I already told her that was my problem (no communication) And why after 3 weeks hasn't she escalated the case? Follow up with these people is non existent!! STAY AWAY!!!Run!!!! Don't bother with this company they do not value you after they get your agreement to pay. Our payments start soon and we DON'T EVEN HAVE A WORKING system!!!If I could cuss on this review I would use every word in the book!!