Business Profile
Solar Energy Equipment
SunPower CorporationThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Solar Energy Equipment.
Reviews
This profile includes reviews for SunPower Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.23/5 stars
Average of 226 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSuzanne R
Date: 05/20/2024
1 starSuzanne R
Date: 05/20/2024
We are looking to have our damaged solar panels reinstalled and have been without working service for two months. The customer service team has been completely non-responsive.SunPower Corporation
Date: 05/22/2024
Hello, I am sorry to read about your experience and want to help. Your case has been escalated and your case manager will be following up with you today to assist. Thank you for bringing this to our attention and we look forward to talking to you soon.Review fromdeceived
Date: 05/17/2024
1 stardeceived
Date: 05/17/2024
We had a sunvolt system installed on April 3 2024. we paid over 17K for the first installment of the equipment. As of today May 18, our sunvolt battery and control systems have never been functional. We have spoken to several persons via phone and all we've been getting is the same answers that something will be done. No one is accountable. When we ask for a project manager the answer is the usual ie they are not there or out of town. We are beyond angry and frustrated. We have been scammed for over 17K to receive nothing. This is criminal and a violation of consumer rights. It is robbery. We will never stop pursuing this unjust action by Sunpower/Sunvolt to right this abomination. They have breached their contract with our money in their pockets. This is a corrupted, negligent company out to advertise how great their products are only for us as consumers to find out this is a scam out to get your money.SunPower Corporation
Date: 05/20/2024
Hi ********, your feedback and review are appreciated and we want to help restore your faith in SunPower. A case has been created and submitted to our Escalations Team for further investigation regarding your recent project. Your case manager will be following up with you in the next 24 business hours. Thank you for bringing this to our attention and we look forward to talking to you soon.deceived
Date: 05/28/2024
I is May 28 2024 and what has your business done for us. The answer is nothing. We are going on 6 weeks of negligent behavior on your part. The equipment we have is so obviously defective, We have old so many in our community not to use your company. I don't understand and am extremely frustrated with Sunpower"s inability to rightfully right this problem. This is very bad business practice which is why you should go into bankruptcy. And I believe that will soon happen. With all the talk of climate change, you are disabling us from staying as much as we can for the grid. And because it is a faulty battery no one knows what that faulty battery is capable of doing. It overheated once because you artificially powered the battery which made it hot and the internal fan kicked in. Fire perhaps? Replace the equipment and a full refund ASAP. Because of your company we have had to cancel our trip to ****** to check our other home there. You have caused so much pain, suffering.Review fromErik S
Date: 05/17/2024
5 starsErik S
Date: 05/17/2024
SunPower does a fantastic job with installation and communication. I even had a micro inverter that went down a few months after installation and they showed up with 24 hours to fix at no cost. Very friendly and talented team!Five starts across the board!!SunPower Corporation
Date: 05/20/2024
****, we really appreciate your review and feedback. It is wonderful to know that you received exceptional service. Thank you for helping us change the way our world is powered!Review fromTommy C
Date: 05/14/2024
1 starTommy C
Date: 05/14/2024
I've been waiting 6 months for Sunpower to fix my solar panels. I started with one panel not working and it took almost 5 months for Sunpower to have a tech show up to address the issue with the non-working panel. When he left, none of the panels were registering on the monitor and the tech said that I might have to wait 24 hours for everything to sync up. After 24 hours I could see that I now had 3 panels that weren't working. The panel that originally had the issue plus 2 more were not working. I immediately notified Sunpower and they said that they would have the tech come back right away to fix the problem panels. It has now been 6 weeks since that date and I have made numerous calls and sent numerous emails to Sunpower and there is still no resolution of this issue. And there is still no tech being dispatched to fix my panels. I hope everyone who reads this experience appreciates the issue. It comes down to customer service. And ********************** doesn't have it.SunPower Corporation
Date: 05/17/2024
*****, we apologize for any inconvenience and sorry to read that your expectations have not been met. Your case manager will be following up with you today regarding your open case. We appreciate you bringing this to our attention and look forward to talking to you soon.Review fromArman P
Date: 05/13/2024
1 starArman P
Date: 05/13/2024
SunPower Corporation is the worst that exists.Beleive me since I have been their loyal customer since ********* in late 2022, early 2023 I contacted Sunpower **************** to get my annual performance guarantee refund, however, they couldn't see anything and ended up sending a technician to check the system which took them a couple of months.Technician found out that an Inverter went out that was no longer producing electricity starting from January 2023. The SunPower techs were unable to repair the main inverter unit and I was told that they would come out again when they had the new inverter. Every month we followed up and it was same answer that they would get back to us. This is when I had enough and took my automatic payment out starting March 2024 and now, I am getting late payment notices instead of solving the issue that is solely Sunpower's responsibility. Bottom line, SunPower owes me about $6000 for not producing energy for me per their contract, back payments for the monthly payments I paid for not receiving services and roof repairs due to the solar panels that were installed improperly and caused me leaks. Again, we contact them to find a solution and as of today, May 13, 2024 there is a big silence.SunPower Corporation
Date: 05/15/2024
*****, we're sorry to read that you are experiencing system production issues. We understand your frustrations surrounding your open case and have submitted it to our Escalations Team for further investigation and follow-up. Your new case manager will be following up with you in the next 24 business hours to assist you. Thank you for bringing this to our attention and we look forward to talking to you soon.Review fromMichael H
Date: 05/09/2024
1 starMichael H
Date: 05/09/2024
RUN DO NOT ENGAGE with this company. My "warrantied" solar system has been down not generating any power for at least two months. I have called for support and they can't locate find my system because it isn't connected to the internet (not an option when it was installed). When I offered to send them pictures and provide an e-mail with the original contract from installation--they told me they cannot receive emails. When I asked to speak to a manager, they gave me a name of a partner and said a manager would not call me back. When I call the partner, they tell me I need to get Sunpower to initiate the repair processes. After multiple requests, I have been put in "escalation", but that has done nothing except generate an automatic form email and no service or communication has happened.SunPower Corporation
Date: 05/10/2024
*******, we're sorry to read your experience and that your expectations are not being met regarding your recent customer service experiences. We want to restore your faith in SunPower and assist you with your open case. We have submitted your review to your open case for further investigation and handling. You can expect your new case manager to reach out soon. Thank you for your feedback.Review fromDebbie W
Date: 05/09/2024
1 starDebbie W
Date: 05/09/2024
I have been getting the run around as well as the others in the reviews. My sales person, west coast solar pros deceived us into buying the solar panels, knowing if we wanted to lease the panels they wouldnt because we live on a golf course. Yes, we know the risk of golf *****, but never imagined the severity of it. He should have told us. We have replaced many in the three years. He deliberately avoided this discussion by making a big deal about the panels withstanding hail. Then a couple of months back(after months of trying to get some attention for non-working panels, he insisted that only one panel wasnt working. There were four and an other company took care of the three that had nothing to do with golf *****.He was rude he told me he was tired of explaining what it was one panel, and told me to GET NETTING LIKE HE SUGGESTED LAST YEAR. He was done. Very rude response and he appeared to be lying because there were three that had nothing to do with golf *****. He could see production all along. I am now working directly with Sunpower and one new one is not working that was not damaged which laughingly is under netting and the one that hasnt been working because of golf ball damage is still pending replacement for which they quoted over $1400. I am trying to get Sunpower to address both issues and continue to get the run around. DO NOT BUY FROM SUNPOWER. I read they have financial issues and I would expect that *** be part of the problem. Stay away from west coast solar panels as well .SunPower Corporation
Date: 05/10/2024
*******, we're sorry to read about your experience and want to help. We have escalated your open case regarding your panels and system performance for further investigation and follow-up. Your new case manager will be reviewing your case and following up with you soon. Thank you for your feedback.Review frommichel k
Date: 05/08/2024
1 starmichel k
Date: 05/08/2024
Stay away from this company. No customer service . I got the system installed over 10 weeks ago . It passed the inspection a week later. And till now the system is not running. Im being told for many weeks that PSEG is holding the start of the system. I called PSEG and was informed that they never received the documents. I called **************** (it doesnt exist) they take my information and nothing gets done . The agent in charge of my Acc was fired many weeks ago . The ************ probably didnt get paid and thats why they didnt send the documents. STAY AWAY from SunPower.SunPower Corporation
Date: 05/09/2024
******, we're sorry to read that your expectations are not being met and understand your frustration. We appreciate you bringing this to our attention and have submitted your review to our Escalations Team for investigation and follow-up. Thank you for your feedback and we look forward to talking to you soon.Review fromRobert L
Date: 05/06/2024
1 star9 weeks ago my system stopped working. Called and it took Sunpower 6 weeks to get someone out to look at the system. Determined inverter was out and needed to order a new one. Was told it would take two weeks. Its been 3 weeks with no word so I called Sunpower again today. 45 minutes on line with a service rep who eventually hung up on me when I asked to talk to his supervisor. Second call rep was not able to get a supervisor to talk to me but was able to escalate the issue and the part might get ordered in another week. Other neighbors have had similar issue with Sunpower service taking months to respond. Knowing what i know now I could never recommend sunpower top anyone I know.Review fromErick o
Date: 05/02/2024
1 starErick o
Date: 05/02/2024
I had my solar panels installed early Feb 2024. During the first storm my roof leaked damaging one of my walls. I reached out to Sunpower the day the leak was found and were able to have the leaked fixed but the damage to the wall was enough to cause mold to grow. It took nearly 3 months of hassling to finally get a contractor to remove the mold. Now we are waiting for sunpower to authorize the contractor to rebuild the damaged area. At the same time I have yet to receive PTO to use the solar panels. I email the coordinator, call the main line and get no response if there are any issues with the permits. I do see from the utility company that they are working on permits as of 4/24/24 which would mean that my permit request from 2/24 has been overlooked. Sunpower has yet to explain themselves.SunPower Corporation
Date: 05/03/2024
Hi *****, we're sorry to read your frustrations surrounding your installation and repairs and want to help. Your case manager called earlier today and left a voicemail regarding your site visit scheduling for next week. Please respond at your earliest convenience. We have added your review to your open case as well for further investigation and follow-up. Thank you for bringing this to our attention and we look forward to talking to you soon.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Read moreBBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.