Business Profile
Solar Energy Equipment
SunPower CorporationThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for SunPower Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.23/5 stars
Average of 225 Customer Reviews
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Review fromCindy T
Date: 04/30/2024
1 starCindy T
Date: 04/30/2024
Sunpower installed panels after a very long and frustrating process. They worked for a few months and now several of the panels are not working. I have consistently followed up with them, asked that they escalate the situation and I still get no response other than they are waiting for there third party to respond. Nothing they can do. How on the world are they getting a A+ rating from the BBB. Help or at least change there rating to alert customers.SunPower Corporation
Date: 05/01/2024
*****, we apologize for any miscommunication and frustration surrounding your open case. Your review is sincerely appreciated and we're happy that you brought this to our attention. Your case has been escalated for further investigation and you will receive follow-up from an Escalations Specialist in the next 24 business hours. Thank you for your feedback and we look forward to talking to you soon.Review fromJose B
Date: 04/30/2024
2 starsMy system is working fine for the first 5 years. I noticed some panels not producing energy. I contacted Sunpower and I received the same run around like everyone else. They say my issue has been escalated and they will get in touch with me. My issue started in February 7, 2024. I contacted the installer who promised they would troubleshoot the probe. I told the I was aware some microinverters were bad. The installers promised, for a fee, to check it out and take care of the warranty repair. It did not happen. The installers told me Sunpower does not want them to fix my problem, because they have it under control.After multiple calls and false promises, As of end of April, I have never been contacted by phone or email. I am thinking contacting my local TV station for help. By the way, I am happy with my system, since it is still producing energy.Review fromMonish G
Date: 04/28/2024
1 starMonish G
Date: 04/28/2024
I purchased the solar panel system from Sunpower and it was installed through their licensed installer Seabright in our community. They came to our neighborhood and sold us the fact that Sunpower has incredible 25 years warranty on the products and services and we have nothing to worry and are fully covered as compared to the other competitors including Momentum, Tesla etc. I bought into the fake promises and A+ warranty/service and purchased a very expensive solar system. There have been issues from 1st week of the install as their app rarely connected and such I could not monitor. After several calls and numerous hours spent on the phone, someone from SunPower stopped by and corrected the issues and at the same time informed that few panels were not correctly configured and they fixed it. After 2 years of mild frustration with SunPower, last month the mild frustration resulted into a complete regret. On March 16th on a clear and sunny day, our neighborhood lost power and PSEG took a few hours to fix the issue. A similar incident again happened on March 18th. After a few days I and many other homeowners in our community started realizing that the power generated by the panels (using a Sunpower app that only showed total power generated and not by each panel) seemed an issue. When we contacted Sunpower they did the usual troubleshooting on restarting the system and a promise to have a technician stop by and fix the issue. Well, another set of fake commitments and an example of poor customer service. As of today, I have many panels that are not working and Sunpower is not responsive as they dont want to upheld their warranty towards fixing/replacing the faulty microinverters. It has been 42 days now since this issue & many of my solar panels are not producing power resulting in losses for me. I need help with them resolving and fixing this issue ASAP. My caseid that was shared sometimes back was ******* and no action has been taken by SunPower.SunPower Corporation
Date: 04/29/2024
Hi ******, we're sorry to read your current case resolution timeline is not meeting your expectations and we want to help. Your case has been submitted to our Escalations Team for further investigation and follow-up. You can expect your case manager to follow-up with you in the next 24 business hours. We apologize for any inconvenience, appreciate your feedback and look forward to talking to you soon.Review fromPadmanabhan I
Date: 04/24/2024
1 starPadmanabhan I
Date: 04/24/2024
Majority of my panels stopped working from mid March 2024 onwards and I have been getting the run around from Sunpower. It's been 40 days and so far with no resolution in sight. I have $$$$$'s worth of junk sitting on my roof not producing power. The panels are supposed to be covered with a 25 year warranty but Sunpower is dragging their feet with my installer. My installer says "Sunpower refused to pay for the repairs". In fact they told my installer to cancel my service appointment because they would not pay for the service. This is extremely shameful that Sunpower cannot stand behind their products and trying to deflect the issue knowing very well that they cheated the consumer by allowing faulty devices to be installed. The customer service team doesn't have any idea of what the issue is each time I call them. They start the process all over again asking me to repeat the troubleshooting steps. The My Sunpower app is supposed to show all "my cases" but each time I talk to the ** team and ask them why my case is not showing they tell me "we closed the case because we asked you to reach out to your installer". How can you close my case when the problem is not resolved? Are you just worried about closing cases to make your metrics look good or do you even care if the problem is resolved? I asked for a supervisor to call give me a call and so far no one has called me back. Today my installer called to give an update and the message was "Sunpower's escalation department denies that this is their product issue and they are dragging their feet". Sunpower - I don't need your sorry and your standard apology statement. My case id is *******. FIX MY PROBLEM ASAP. You know what the problem is and what needs to be replaced to get my panels working again.SunPower Corporation
Date: 04/25/2024
***********, we're sorry to read that there has been issues regarding the resolution of your open case. Your case has been submitted to our Escalations Team for further investigation and your case manager will be following up with you in the next 24 hours. Thank you for bringing this to our attention and we look forward to talking to you soon.Review fromGwen D
Date: 04/15/2024
1 starGwen D
Date: 04/15/2024
It has been a nightmare to work with Sunpower when I had a problem. It was over two years of calling Sunpower, and their distributor, Airsun, when I noticed a problem. It took contacting my lawyer in July,2022, to motivate Sunpower to respond to my concern about my failing system. They found that a third of my solar system was bad. By the time they finished the repair on January 19, 2024, it had cost me over $15,000 in lawyer fees. Though I asked for reimbursement for these costs, as well as $3,777 of loss electricity costs in three years, and $5750 costs of additional solar panels and inverter failures I repaired out-of-pocket, there was not a peep from Sunpower to compensate. The tedious amount of time, pressure and money it took to make things right was extraordinary and out of hand.SunPower Corporation
Date: 04/16/2024
****, we're sorry to read your dissatisfaction and apologize for any inconvenience. We understand your frustration and would be happy to look further into this matter. If you would like further assistance with your closed case, please follow-up with your case manager and they will happily assist you further. Alternatively, give us a call at 1-800-SUNPOWER and we will make sure to submit your concerns to our Escalations Team for investigation and follow-up. Thank you for your bringing this to our attention and we look forward to talking to you soon.Review fromSam F
Date: 04/12/2024
5 starsSam F
Date: 04/12/2024
The experience for me with Leasing the Power has been great and at ready have savings. A lot of people who think solar is bad, its because they dont do true studying behind a company. Plus installation was smooth and quick.SunPower Corporation
Date: 04/15/2024
***, we're delighted to read your satisfaction with your system and savings. We really appreciate your review. Thank you for helping us change the way our world is powered!Review fromOscar Z
Date: 04/12/2024
2 starsOscar Z
Date: 04/12/2024
I'm paying for 19 Solar Panels but only 18 is showing as producing. SunPower technician went up to the roof to check and I was told a connector broke off and had to be replaced but their order for that day was just to check. Consulted with SunPower coordinator and she told me that their technician will try to remotely fix the problem. I asked her how can it be fixed remotely if the connector have to be replaced, and she kept telling me to check my ***** electric bill. I asked her to have their technician contact me and that was the end of the communication. This case was reported way back in 2023 and it is still open.SunPower Corporation
Date: 04/15/2024
Hi *****, we appreciate you bringing this to our attention and want to help. We have submitted your case to our Escalations Team for further investigation. You can expect a follow-up from your case manager in the next 24 business hours. We want to restore your faith in SunPower and look forward to talking to you soon.Review fromFesseha A
Date: 04/11/2024
1 starFesseha A
Date: 04/11/2024
The worst experience .... They damaged our roofs ... They are not responding to phone call .... What a nightmare .. !!! More review with pictures coming on YELP and ****** also in touch with CA PUC and agencies The poorest customer service ever ! Watchout !!! when you decide to consider this company !SunPower Corporation
Date: 04/15/2024
Hi *******, we apologize for any inconvenience and see that you have an open case with our Escalations Team. Your case manager has recently followed up with you via email providing next steps. Your roof was previously inspected and the damages deemed as non-solar related by the inspector and not caused during the installation. You have been encouraged to reach out to your roofer regarding their work. If you wish to provide additional information you think would help with your case please follow-up with your case manager. At your earliest convenience respond to their recent email including any additional pictures or information that you have and they will happily assist you. Your feedback is appreciated and we look forward to talking to you soon.Review fromDonald J
Date: 04/08/2024
1 starDonald J
Date: 04/08/2024
All of these solar companies are a scam........they give you their sales pitch......a lot of their customers buy the system upfront......when you take that price and spread the cost out over 30 years, then you take in consideration the months during winter that you are drawing energy from the grid you are paying more for your electricity than unfortunately the electric company. Take some time to do the cost......it's a scam.SunPower Corporation
Date: 04/10/2024
******, we're sorry to read your sentiments and understand your frustrations. Every home is ******************** prices vary, and not every homeowner may be a match for solar. We respect your decision to go in a different direction as well as your feedback. If you ever change your mind give us a call at 1-800-SUNPOWER and we will be happy to have one of our Solar Advisors follow-up with you to discuss the benefits of going solar. Thank you for your feedback and we wish you well.Review fromErin J
Date: 04/07/2024
1 starErin J
Date: 04/07/2024
I have been such a SunPower fan, until the roof started leaking less than 6 months after the solar panels were installed. Our roofer told us that the panels had been installed incorrectly and had sunk into the roof, causing a depression in which water was gathering and leaking down into our bathroom. We needed to have the solar panels temporarily removed so that the roofer could fix the roof. We were worried about the expense, but since we were under warranty we assumed SunPower would make things right, and quickly. We contacted SunPower when there was a pin-sized hole in the roof. Now the hole is the length of my arm and is pouring water into buckets. They have dragged their feet every step of the way. A person finally came out and basically confirmed that, yup, it's leaking and it's their fault. He needs to "talk to a manager". When will the roof be repaired? They don't know. Who will pay for all the damage, both to the roof and to the bathroom ceiling and walls? They don't know. Every time I contact the SunPower line, I end ** speaking to a woman in ***** who has a rooster crowing in the background so loud I can barely hear or understand her. She definitely doesn't know anything or care about my problem. I had to reach out to our salesman to ask HIM to find someone to talk to us; he's sending my photos and texts to the regional manager who, surprise, isn't calling or contacting us. I *do* get daily emails from SunPower support telling me that they'll happily bypass the warranty and get right on this if I want to pay $6,500 out-of-pocket. That's money I don't have and, again, we're under warranty and this is their fault. As I write this there is water streaming from our ceiling into a bucket. I wish I'd never heard of SunPower. I'm writing this review in the hopes that maybe someone at the company might care enough about reviews to call me.SunPower Corporation
Date: 04/08/2024
Erin, thank you for bringing this to our attention. Your open case and review have been submitted to our Escalations Team for further investigation. We want to help resolve your issue and restore you faith in SunPower. You can expect an update from your case manager soon regarding next steps. We appreciate your feedback and look forward to talking to you soon.
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