Complaints

This profile includes complaints for Quick Quack Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Quick Quack Car Wash has 275 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Quick Quack Car Wash

  Roseville, CA 95661-2998

• 

  Quick Quack Car Wash

  7145 Watt Ave N Highlands, CA 95660-3208

• 

  Quick Quack Car Wash

  4331 Elverta Rd Antelope, CA 95843-5794

• 

  Quick Quack Car Wash

  645 Harbor Blvd W Sacramento, CA 95691-2228

• 

  Quick Quack Car Wash

  1750 Cavitt Dr Folsom, CA 95630

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went through the Quick Quack car wash location # **** in ********, ***** on 9/2/2022 and when I arrived home I noticed a part off my car had damaged by the car wash. I have called their call center on too many occassions to count and have sent multiple emails. I have spoken to multiple employees who have promised that someone would contact me within 24 hours, some say ***** hours...its different every time. The only consistent thing is that NOBODY ever to this point has contacted me to go about repairing a small part.At the beginning I was told it had to be handled by the manager at the location and to go there. I have been there multiple times to talk to the manager. NEVER there. I have left my name and number with employees, notes on his desk, and he should have the incident report one of the employees gave me when this occurred. I was given his cell number to contact him. Never has answered or returned one message.The unprofessionalism, the lies, the ethics (especially over something so small) is a disgrace.

  Business Response

  Date: 11/22/2022

  Customer is currently working on a resolution with one of our location leaders for this incident.

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 19 I was getting my car washed (2022 ****** Outback) when I heard a loud noise. Upon exiting the car wash I noticed one of my crossbars was no longer attached to my brand new car. I spoke to an employee and file an ancient report. I have since sent Quick Quack a repair estimate, parts invoice from the dealer and signed a accident release form. It is November 3rd and I have yet to be compensated for the damaged they incurred to my vehicle! **************** has been non-responsive, told me to go to the brand and speak with store leader. I showed up at the Exposition branch and the store leader outright refused to see me or even speak to me. I suggest to everyone to use a different service. I am also in talks with my attorney regarding this blatant disregard for their customers and their property.

  Business Response

  Date: 11/14/2022

  Customer is currently working on a resolution with our Incident team. They will reach out to the customer. 

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quick Quack damaged my car and refused to pay for the damages. I was loaded into the wash incorrectly and at the end of the wash the conveyor jumped my car and damaged my rim. The manager stated my car was damaged because I applied the brake. That is incorrect. The conveyor pully went under my car without applying any type of brake and should not have done that for absolutely no reason. I only applied the brake after my car jumped and by then it was already damaged which I was actually stuck at the end where to drying process was taking place. There was no footage of me getting stuck. *** spoken to the manager **** at Quick Quack Car Wash in Hayward on A Street and placed the blame on me and refused to pay file an insurance claim.

  Business Response

  Date: 11/10/2022

  Customer is currently working on a resolution with one of our location leaders for this incident

  Customer Answer

  Date: 11/18/2022

  I am rejecting this response because:

  Hi ****,
  
  I apologize as I did not see the email. Ive called the company twice escalated it from the site manager and the person above the site manager. So far, *** had to return call despite them telling me someone will call my within 72 hours. I was suppose to get w call on Friday but never got it. This is my response.
  
  ****

  
  

  Business Response

  Date: 04/28/2023

  We have called on two different occasions April 6th and a few days after that, both times unanswered so voicemails were left regarding the details and our conclusion on the incident. 
  

• Initial Complaint

  Date:10/21/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Afternoon,I am writing this complaint in regards to Quick Quack Car Wash. This company is advertising a service to it's users as a month-to-month subscription which is billed as a 1 Time Payment on a monthly basis. However that is not the service that I ended up paying for. After further investigation with my banking associate we found out that this was not the case and that I was being billed 2 or even 3 charges per month for a service that is being advertised as a monthly subscription.There are charges which I can see a consistent subscription which should be billed on the 17th of each month per my bank statements that I can see. However there are some months I am charged 2 times or even 3 times for the same transaction. There are a total of 10 authorized transactions which follow a pattern of a consistent billing history following either on the 17th or 18th of each month. The only way that I found out about this was due to negligence of the employees of Quick Quack Car Wash for not cancelling my membership. I cancelled my membership back in Feb of *************************** the carwash which caused damages to my vehicle. I am more concerned over the safety of my private information and debit card information. It seems that the employees do not take the required efforts to protect confidential information such as debit card information. However, all the additional charges I do not authorize... I have attached several documents outlining these transactions in my bank statement and ***** highlighted all the unauthorized charges that do not follow a billing pattern and are all double or even triple charges. You will see a separate list of approved transactions which should have been the service I paid for. And 24 unauthorized transactions which I was being billed for...I have already contacted the company and they are showing some efforts however I think they need some pressure to understand the urgency that this is not right!

  Business Response

  Date: 10/22/2022

  We do apologize for any inconvenience this may have caused you. After further review of your account, looks like you had two accounts with us, One under LP #CA-8GPS728 and one under LP #CA-8VDX703. The one LP #CA-8VDX703 under we have processed refunds for you back on 10/19/2022 when you emailed in. The other account for LP #CA-8GPS728 looks like that account clearly has been used and not able to process refunds, but we have canceled that also on 10/19/2022 when you emailed in. All refunds can take up to 5/10 business days to reflect back to your account. 

  Customer Answer

  Date: 10/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:10/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After signing up for a premium membership I took my ***** CRV through the wash a few times. After one of which I noticed the fender cover of my vehicle had been ripped off during the wash. I showed an employee and they had me fill out a form.2 weeks later I received an email outlining the following process: I was to attain 3 separate estimates for the repair, one of which was their preferred provider Pro Dynamic Collision. After running all over town getting these estimates I sent them to quick quack and waited for 1.5 weeks for a response at which point I was told I would need to wait 2 weeks to schedule the appointment. I waited and finally received a call from the mechanic who could only schedule me in the following week. I then dropped off my vehicle for 1 full week and was told on 3 separate occasions that the wrong part had been ordered and the correct one would be there tomorrow. Finally I requested to have my vehicle returned to me as It is the only one I have to get around and asked them to contact me when they had the part. It has been 2 months during which time I have called every week and left a message. It is my experience that quick quack intentionally strung out the process and did not provide me with a rental vehicle in an effort to discourage me from following through with the repair which they were contractually obligated to see done.

  Business Response

  Date: 11/10/2022

  Customer is currently working on a resolution with one of our location leaders for this incident

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 2, 2023 I took my 45 day old 2023 KIA ******** to the ****** **** Quick Quack car wash. I just got back from **************** **** and had red dirt all over my car. The car wash malfunctioned. Nothing rinsed my car, nor did any soap come on before the bushes came scrubbing the dirt all over my car scratching the vehicle. We honked to have them stop the car wash. We made them spray our car down before restarting but it continued to malfunction. The employees were helpful and remorseful . I filled an incident report and was told to come back the next day to see the manager. I did just that. He took one lap around my (still dirty) car and said the markings are inconsistent with the car wash. Not sure how brushes can move dirt all over my car without scratching it. So, I showed him all the scratches that went in the same direction of the brushes in the car wash. He told me his car wash couldn't do that. I told him I wanted to file a claim, to which he said they do not have insurance (not true). He then sent me a formal letter of denial denying my "claim." This letter is signed by the manager acting as a claims adjuster. I then went and got two professional opinions. One at a paint shop and the other a restore shop. Both stating this was excessive damage caused by the car wash. One even sent me a written statement that I provided to the manager. He called the paint shop and deliberately lied to me stating they had changed their opinion. That was not true and they doubled down on their statement saying the scratches were consistent with car wash damage. He then offered me $125 for the damage. The bid is $900. I was not accepting $125 and again asked for his insurance to file a claim. He stated I had already filed a claim by filling out the incident report form that he himself formally denied. After pushing and pushing he finally said he would send information on how to file a claim but it never showed up and he stopped talking to me.

  Business Response

  Date: 11/04/2022

  We do apologize for any inconvenience this may have caused. We have sent *****'s info over to our ****************** They should be reaching out to her. 

  Customer Answer

  Date: 11/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:10/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Happened October 11th 2022.Took my vehicle to quick duck carwash. It was not damaged prior to entering the car wash.It was damaged on the right bumper up the fender. Filled out an incident report. They denied any responsibility. The damage to the vehicle that was incurred could not have possibly been made by any other way but by a roller. No dents on the fender only deep groove and severe brush marks. My jeep Rubicon Gladiator is a 2020. I'm seeking to have to have the damages repaired. .

  Business Response

  Date: 11/04/2022

  We have made multiple attempts to contact this customer regarding this matter but unfortunately we have not heard back from the customer so we will close ticket out. 

• Initial Complaint

  Date:10/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/14/22 at the ********** location (#****) the car wash was extremely busy and understaffed and the cars were being directed into the car wash in very close (and unsafe proximity). My car was pushed into (and collided with) the vehicle in front of me while on the track and in the middle of the car wash. My small children were in the car with me and it was very traumatic for them (our car was trapped in the car wash and we couldn't move). Meanwhile the car wash equipment continued to move and damaged my car in multiple places. I filed an incident report with Quick Quack over a month ago (incident #*****) and have called and emailed multiple times but NO ONE from Quick Quack will respond regarding the incident. I was supposed to receive a call within 3 business days that the incident occurred and it has now been over a month.

  Business Response

  Date: 11/22/2022

  Customer is currently working on a resolution with one of our location leaders for this incident

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/03/2022 I was being directed slowly into the Carwash by an Employee. As I was being directed in the Employee indicated for me to stop which I did. He then walked to my car, bent down, and picked up my hubcap which had hooked onto the conveyer and been ripped from my car. The employee (*** was his name) told me I would need to put it back on after I went through the carwash. I requested that they help me with this. *** attempted to put the hubcap on my wheel using a rubber *******, but it would not go on (it appears to be bent and damaged). *** and another Employee (*****) wrote an incident report and ensured me the manager (*************************) would be in contact with me the next day. The following day I never received a call. I went to the Carwash in person and was told the manager was not in until the following day; I waited two more days with no contact and returned again and was told again the manager would call me. I was also shown the video footage of my car being damaged and assured the manager had agreed to replace my hubcap. I did not received any calls, and returned two more times in person to speak with the manager without any success. (Total of 4 in person visits). I attempted to call several times as well but was never able to reach a live person on the phone or leave any message. On 10/11/22 I received a brief email from the manager saying they will not replace my hubcap. They refuse to call or talk to me on the phone. This business has damaged my vehicle and refuses to take accountability or compensate me for the repair I am now being forced to do myself. I want them held accountable, and I do not want this to continue to happen to others. I believe their machinery is a huge risk for serious damage to the public's vehicles, and if they are not responsible enough to manage and handle the incidents that take place, they have no business running such an operation

  Business Response

  Date: 10/12/2022

  We were able to contact the ** of the location and after further review we have found that the claim was denied due to car is over 5yrs old, Hub cap was bent and coming off prior to entry. We do apologize for any inconvenience this nay have caused. 

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Washing my new truck at Quick Quack Carwash in ***** **. Video showed the passenger roller scrubber was out of adjustment from the car that was in front of me, causing the roller to swing back and forth many times. When my truck was in line to go through this process, the passenger side roller was now on the Driver side and wanted to get back to it's original position. The roller started bouncing against the truck causing damage to the hood, A, B, * pillars, back of the * pillar, and truck bed. Estimate is over ****.oo. Quick Quack has admitted this is their fault and I was told to get an estimate. I did. Since this time, I have contacted the car wash over 12 times by phone. The Store Manager mentioned they need higher approval to fix the car. They have had over a week to gain this approval and still nothing. The incident is well over a month now, and Quick Quack is dragging their heels on both A) *ontacting me, B) Doing nothing to resolve the issue and fix the truck. Reading the profiles here it looks like Quick Quack has a problem contacting people where they are responsible for damage to a vehicle using their car washes. Small claims is looking like it will be the only viable option to correct the damage they have done to my truck.

  Business Response

  Date: 10/04/2022

  Customer is currently working on a resolution with one of our location leaders for this incident