Reviews
This profile includes reviews for Axos Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 126 Customer Reviews
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Review fromErin S
Date: 03/27/2023
1 starErin S
Date: 03/27/2023
As others have said, it is impossible to work with their customer service. Often, a representative is not online to assist you. I have been trying for weeks to record my legal name change so that I can deposit checks that were written to my new legal name. I submitted all of the required documentation to their secure message system 14 days ago, have replied to my own message multiple times in an effort to get a response, and still nothing. I waited 40+ minutes on their chat today to have a representative only tell me the same thing and give the generic 800 number when I asked how this could be escalated.
Axos Bank
Date: 04/07/2023
Review ID: #***************************** takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Friday, April 7, 2023 in order to protect consumer privacy, we are unable to provide details of the response. Regards,Compliance Team Axos BankReview fromSue T
Date: 03/25/2023
1 starSue T
Date: 03/25/2023
I have NEVER had a problem opening a bank account. Have spent MONTHS attempting to open an account. Received email from bank stating they were terminating our relationship!!!!!! Never even got to open the account. Even closed the account as they instructed me to do then was terminated!!!!! HORRIBLEAxos Bank
Date: 04/06/2023
Review ID #***************************** takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Thursday, April 6, 2023 in order to protect consumer privacy, we are unable to provide details of the response. Regards,Compliance Team Axos BankReview frommelissa O
Date: 03/21/2023
1 starmelissa O
Date: 03/21/2023
I Strongly recommend getting your money out of this bank as I would not be surprised if its next to fail.Axos Bank
Date: 04/10/2023
Review ID #***************************** takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Monday, April 10, 2023 in order to protect consumer privacy, we are unable to provide details of the response. Regards,Compliance Team Axos BankReview fromToni N
Date: 03/14/2023
1 starToni N
Date: 03/14/2023
I joined Axos bank about a month ago. They offer excellent rates on savings accounts but their customer service is THE WORST I've EVER dealt with. The automated system suggests using live chat but nobody is ever online. It takes forever to get through to a live person on the phone. When they finally answer, they don't tell you their name and it sounds like they are in the middle of *********************. They don't help at all and make you keep repeating yourself and then hang up on you. When you call back it's another 45-minute hold time to get another rep. I've emailed asking for managers to call me and all they do is close out my request as if it's been completed when nobody has called me. I'm starting to think the higher interest isn't worth the higher stress.Axos Bank
Date: 03/28/2023
Review ID: ***************************** takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Tuesday, March 28, 2023 in order to protect consumer privacy, we are unable to provide details of the response. Regards,Compliance Team Axos BankToni N
Date: 04/01/2023
I do not accept the response that was given. Yes, they did have a supervisor call me (It shouldn't have taken a complaint here to do that). However, I was told that the reason my interest wasn't showing as being earned was due to system maintenance and sometimes it won't show for a day or two. However, I have two separate accounts and the one that had $25 showed that it had accrued interest of .01 and the account with over $16,000 showed nothing. If neither were showing anything, then their explanation of system maintenance might make sense. But if one is showing it then that logic goes out the window. There are so many issues with this bank and so many shady answers. I will be pulling my money out and going to My Savings Direct as soon as I get the accounts linked. They have a slightly lower rate but they at least have good customer service and apply interest properly!Review fromDamian G
Date: 03/11/2023
1 starDamian G
Date: 03/11/2023
Terrible, more so lack of customer service. Weeks went by with Jo ************* or updates as to my application. Multiple missed meetings that they scheduled. I cancelled my application. If it was this hard to create an account with them, I couldnt imagine how bad it would be once you are an actual customer. I lost over a month and a half of time trying to set up an account. Do as I did and take your business elsewhereAxos Bank
Date: 03/24/2023
Review ID: ***************************** takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Friday, March 24, 2023 in order to protect consumer privacy, we are unable to provide details of the response. Regards,Compliance Team Axos BankReview fromTara A
Date: 03/10/2023
1 starTara A
Date: 03/10/2023
I requested to close my account over a week ago, was told I must do it online. I sent the message like I was instructed. Still no response from them. I even sent another message two days ago. Unresponsive customer service.Axos Bank
Date: 03/24/2023
Review ID: ***************************** takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Friday, March 24, 2023 in order to protect consumer privacy, we are unable to provide details of the response. Regards,Compliance Team Axos BankReview fromkavon s
Date: 03/04/2023
1 starSomeone literally created a bank account under my name and i tried to call you guys multiple times and have recieved zero answers and if i dont get one ill be glad to go to court...Thats fraudReview fromAnne M
Date: 02/28/2023
1 starAnne M
Date: 02/28/2023
Spent one week trying to get live person on phone. Finally someone answered from *****. They kept me on phone forever and did not resolve pro blem. l want to add external account and other bank has sent micro deposits. Axos does not know what they are doing. I do not know how they are even in business.Axos Bank
Date: 03/20/2023
Review ID: ***************************** takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Monday, March 20, 2023 in order to protect consumer privacy, we are unable to provide details of the response. Regards,Compliance Team Axos BankReview fromJoshua A.
Date: 02/11/2023
1 starJoshua A.
Date: 02/11/2023
********:Hi there, this unprofessional from you guys very very bad service I have sent everything and got all documents in order uploaded especially that unprofessional of communication from *************************** that couldn't even call me back to be more informed and try to work this out but it's ok I am know planning to go back to the U.S. and open a buiseness account with a physical bank , and from you guys axosbank would have a very very BAD REVIEW!!!!! ?? 0 STARS ?? you have wasted my time ?? and I'm here in on other country because my wife is pregnant ?? and the doctors are way more better to be treated for her here as we have to save our baby ?? this was very personal so I came all the way here because family is always first and was so trusted with you guys for this account opening up done everything for just you guys to say the bank is on risk from me .... now that you have offended me all my family ?? I am going to update to all my friends and families and others buiseness owners that we are very known that this axosbank is not worth it and *************************** you're name would be the first to put on iam very very disappointed from you and the whole bank! 0 stars ********* is nor worth please don't try to water your time with themAxos Bank
Date: 02/24/2023
Review ID: ***************************** takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Friday, February 24, 2023. In order to protect consumer privacy, we are unable to provide details of the response. Regards,Compliance Team Axos BankReview fromLinda A
Date: 02/11/2023
1 starLinda A
Date: 02/11/2023
Lousy. Run by bots. **************** is of no use and Evo is a joke.Axos Bank
Date: 02/24/2023
Review ID: ***************************** takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Friday, February 24, 2023 in order to protect consumer privacy, we are unable to provide details of the response. Regards,Compliance Team Axos Bank
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