Complaints

This profile includes complaints for Beyond Finance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Beyond Finance

  4370 La Jolla Village Dr Ste 920 San Diego, CA 92122-1277

  
• 

  Beyond Finance

  333 W Wacker Dr Ste 1800 Chicago, IL 60606-1288

• 

  Beyond Finance

  7322 Southwest Fwy Fl 14 Houston, TX 77074-2128

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in a debt consolidation program with them for about two years. The last creditor is due to be settled. They have over and above of my money to complete this but they say they havent for several months. They are now claiming that another supposed creditor of mine has randomly just contacted them for a settlement after two years. They just continue to charge my bank account $317.14. I called my bank and they said they cant stop the payment. I called Beyond Finance and they said the transaction is not complete. I dont know what to do. That is a lot taken out of my social security for no reason and Im suffering

  

  Business Response

  Date: 08/31/2023

  **************, 
  
  
  Thank you for the opportunity to address your concerns.  We apologize for the frustration and inconvenience you have experienced.
  
  
  In your complaint, you expressed dissatisfaction with the settlement process as it pertains to your remaining enrolled accounts.
  
  
  Review of your program determined that there are two remaining synchrony bank accounts enrolled in your program.  Our settlements team has reviewed both accounts and determined the following:
  
  
  Synchrony HSN:  This account has already had a ****-C issued by the creditor, as such there is no remaining balance to settle. 
  
  
  Synchrony PayPal:  There is a current offer extended pending your review
  
  
  We have scheduled for an Account Manager to reach out to review your program with you and discuss how you would like to move forward with your remaining accounts.  We are committed to working with you to reach a satisfactory resolution to your concerns.
  
  
  Should you have any additional questions or concerns, please do not hesitate to contact us.
  
  
  Sincerely,
  Beyond Finance, LLC

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When signed up with beyond finance three years ago I was promised services that would help me clear my debt over the three year Ive put in a little over 14k, but towards the year of the program beyond finance stopped working on my accounts and every time I asked about the progress I was told to wait that these things take time, there was no activity for over a year on the remaining accounts but when I asked to speak to a supervisor excuses where made why I couldnt so just recently about a few weeks ago I was prematurely graduated from the program due to some one fraudulently getting into my account via phone call whom ever it was changed my banking, phone, email information and beyond finance does not have security protocols that bypass such activity so my ****** dollars were almost transferred into some scammers account so at this point a supervisor was contacted and said my money was tied up in an investigation but two days later was returned to me but at this point I hadnt spoken to my creditors for a length of three years due to beyond finance policy so being that I was taken out of the program I now have to handle the debt face on after beyond finance guaranteed they would handle it and did not so in closing Im now facing the debt I initially signed up for with beyond and three years later under an insane amount of stress and mental distress over this whole situation

  

  Business Response

  Date: 08/29/2023

  ****************,
  
  
  Thank you for the opportunity to address your concerns.  We apologize for the frustration and inconvenience you have experienced.
  
  
  We make protection of our customers' information the highest priority and are currently in active investigation to determine the root cause of your specific circumstance.  We have made attempts to reach you regarding this matter, but have been unable to connect with you.  
  
  
  As your privacy is important to us, we feel it would be best to discuss information regarding this matter via a secure communication.  We will continue to make an effort to reach you using the phone number you provided.  We also encourage you to reach out to us at any time.
  
  
  Sincerely,
  Beyond Finance, LLC

• Initial Complaint

  Date:08/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told when we signed up for this consolidation of cards that our credit score would raise up within 3 to 6 months. I have currently received an email from Amazon stating that the account had not been settled and this was going to be sent to my credit report. When Beyond Finance stated this account was settled in full on August 11,2023. This is really making me nervous that they are receiving around $500 per month since February and this is the only account that has been settled, and still not settled according to creditors?? I want to have what they promised to begin with and get these accounts resolved. They also do not send information for the account they are holding money in to pay out payments to creditors. Should be receiving a copy of a monthly statement each month showing where my money is being sent!!

  

  Business Response

  Date: 08/29/2023

  ******************,
  
  
  Thank you for the opportunity to address your concerns.  We apologize for any frustration and inconvenience you have experienced.
  
  
  In your complainte you expressed concern regarding the settlement related to your Amazon account.
  
  
  Review of your program determined that the final payment was made on that settleme on August 10, 2023.  Typically, we see creditors update the credit report within ***** days after the last payment on the settlement is received.
  
  
  Additionally, rest assured that you have access to all of your account activity through your online portal or directly through ******************** Technologies.  If you need assistance accessing either option, please do not hesitate to contact us and an agent will be happy to assist you.
  
  
  We greatly appreciate the opportunity to address your concerns.  Should there be anything additional we can assist you with, please do not hesitate to reach out.
  
  
  Sincerely,
  Beyond Finance, LLC

• Initial Complaint

  Date:08/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I immediately changed my mind about signing up with this company and chatted with the website, called the client number, and sent an email to try to close my account as the agreement says it can be cancelled at ANY time. The chat said I had to call, so I called. After being on hold for a while, the person on the phone said "all managers are busy" and we will call you back when we aren't. This is not in line with what the agreement states that "Client may discharge company at any time by providing written notice of cancellation to company." Which I have done, 2 emails and chat. I need my account cancelled immediately and proof showing my account has been cancelled!

  

  Business Response

  Date: 08/28/2023

  **************,
  
  
  Thank you for the opportunity to address your concerns.  We apologize for any frustration and inconvenience you have experienced.
  
  
  Our records reflect that your program has been terminated effective August 22, 2022.  An email reflecting this was sent to your email on file the same day.  We are hopeful this is a satisfactory resolution to your concerns.  Should you have any additional questions, please do not hesitate to contact us.
  
  
  Sincerely,
  Beyond Finance, LLC

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beyond finance gave me a settlement offer and will not abide by it. Im well versed now in the ways of s******* people because of how well the last 4 years went with beyond finance. I accepted an offer on feb 4th 2023 to settle on my credit card. I know there are fees involved at the end of the settlement. I was very specific in asking when will I be done paying everything off.the settlement and the fees. I was told July. I asked a couple of times to make sure we were in the same page before agreeing to this settlement. I said my last payment fees and allIm done ?? in July and was told multiple times yes. So guess what? August a payment comes out. I called 5 times - scheduled a call - and no one calledwas told that someone called me earlier- lied. I live by my phone. And I finally received a call by someone who told me that another manager listened to my call and said basically this conversation didnt happen this way and I owe all these fees. I said I wouldnt have accepted this offer knowing I was going to be paying into **** and I was super specific about my questions. I asked for a copy of my voice recording and was told no. They can say anything they want and even though you know the truth it doesnt matter. They got me to commit to a settlement offer under false pretenses. Again, I was good with the fees and understood the shady process, but I was told something and I agreed to something that was a lie and no one cares.

  

  Business Response

  Date: 08/25/2023

  ****************,
  
  
  Thank you for the opportunity to address your concerns.  We apologize for the frustration and inconvenience you have experienced.
  
  
  In your complaint you expressed dissatisfaction with the settlement on your ******************* account.
  
  
  We have conducted a full review of the interaction in question and it was determined that the agent advised you that the payments towards the settlement to the creditor would be completed in July and your fee payments to Beyond Finance would be cared for on the back end.  The offer that was presented to you was a conditional offer and the agent explained that you could expect to have your last fee payment in December of 2023, but did not provide a specific date.
  
  
  Additionally, our records reflect that an account manager made efforts to reach you on August 23, 2023 using the contact information on file.
  
  
  We regret if there was any misunderstanding regarding the length of your settlement.   At this time, Beyond Finance will not be issuing a billing adjustment.  Should you have any additional questions or concerns, please do not hesitate to reach out.
  
  
  Sincerely,
  Beyond Finance, LLC

  Customer Answer

  Date: 08/25/2023

  they did try to contact me and I tried multiple times to call back and speak to this person and was told that they would call back and have not. They left very silly responses to the reviews left, they look like they avoided the questions askedso Ill let that stay as is. 
  

  this is not the conversation that we had at all and they are still lying. If they dont show anyone the recorded conversation they are concealing the truth. They can then do this to anyone. I was very detailed in what I asked for in the settlement and it was agreed upon. 
  

  they are still lying. 

  

  Business Response

  Date: 08/30/2023

  ****************, 
  
  
  Thank you for the continued opportunity to address your concerns.  In your most recent communication you expressed continued dissatisfaction with lack of communication.
  
  
  We have assigned an account manager to your concern and they are working to reach you to review the findings.  We apologize for the inconvenience, but we take these matters seriously and want to ensure you are able to speak to someone who is familiar with all details of your concerns.
  
  
  Review of your conversation regarding the settlement determined that fees were discussed and the agent advised that while the last payment to the creditor would be made in July, the related fees would be paid after with an estimated completion date of December 2023.  The agent then went on to discuss the possibility of moving that date up based on funds available after the settlement payments to the creditor were completed.
  
  
  The account manager will continue efforts to reach you to answer any of your questions still outstanding.  Additionally, we always welcome you to reach out directly.
  
  
  Sincerely,
  Beyond Finance, LLC

  Customer Answer

  Date: 08/30/2023

  I will never get the truth here. You will never tell the true conversation. Send the recording please. 

• Initial Complaint

  Date:08/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in Beyond Finance's debt consolidation program and they basically took all my money for bogus fees. I ended up cancelling the plan because it was no help at all, and they said they would return my money and I got zero back after putting about $4,000 in towards my debt... Which helped nothing. I ended up having to file bankruptcy. This is not a company you want to do any business with. Getting in contact with someone to help is impossible. Give me back the money you stole from me.

  

  Business Response

  Date: 08/24/2023

  ******************,
  
  
  Thank you for the opportunity to address your concerns.  We apologize for the frustration and inconvenience you have experienced.
  
  
  In your complaint you expressed dissatisfaction with your program progress.  
  
  
  We confirmed your enrollment into the program on May 2, 2022.  At the time of enrollment, the Account Specialist reviewed your Enrollment Agreement with you prior to your signing.  Information about program fees can be located under the section titled "Debt Resolution Agreement" in paragraph 11. (a) "Program Fees".  It reads, in part, as follows:
  
  
  
  "The Client agrees to pay the Company a fee in the amount of ***** % percent of the balance of each debt enrolled into the program..."
  
  
  "Program fees are due and earned when: (i) the Company reaches a resolution on an enrolled debt with a creditor, (ii) the Client accepts and agrees to the new terms, and (iii) the first payment of the new agreed upon terms is made to the creditor"
  
  
  Throughout the lifetime of your program, Beyond Finance negotiated four settlement offers that were approved by you.  These settlements were still active at the time of your requested termination.  Once the fees related to those settlements were processed, there were no remaining funds in your dedicated savings account.
  
  
  ********************** earned the fees in accordance with the established expectations as set forth in your enrollment agreement.  At this time, no refund will be issued.
  
  
  We are hopeful we have been able to provide additional clarity to your concerns.  Should you have additional questions or concerns, please do not hesitate to reach out.
  
  
  Sincerely,
  Beyond Finance, LLC

• Initial Complaint

  Date:08/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2023 I was contacted regarding a settlement with Amex. To proceed with the settlement, an additional one time payment of $237.00 was required to be put down to proceed with the settlement. I agreed to the terms and the associate scheduled the payment for May 25, 2023.The payment never came out. When I contacted Beyond Finance they informed me that the associate never accepted the settlement and it had expired. They informed me that we would be seeing another offer from them. Those additional funds were used to settle another offer. On July 6th, 2023 I received a notification at 12:11 pm that Amex had another offer for me. I contacted them between 4-5 pm that same day to discuss it. The associate on the phone informed me that the offer had expired already. When I questioned the four hour timeframe, she just said that they expire quick. On August 2nd I was contacted again regarding the settlement. I had just gotten laid off and didn't have the funds immediately available. They told me to call in by the 15th to make a payment. I called on the 15th and they said I was too late to make that payment, and that the discover account that was in settlement was now going to default as well and would have to be renegotiated. The next step for **************** was me getting sued, so I had to work directly with the ******* PC to avoid this. I am now responsible for more money and over $1600 in late payments and fees.During all of this, Beyond Finance continued to take their full fees and nothing was done to remedy their mistakes. Had the initial representative not made a mistake these issues could have been avoided all together.

  

  Business Response

  Date: 08/24/2023

  ****************,
  
  
  Thank you for the opportunity to address your concerns.  We apologize for the frustration and inconvenience you have experienced.
  
  
  In your complaint you expressed dissatisfaction with the settlement process as it relates to your **************** account.
  
  
  Review of your program determined that during your conversation with an agent regarding the settlement offer in May, you were advised that there would not be enough time to schedule the payment for additional funds and have them available in time to accept this settlement offer.  
  
  
  In July, the offer was conditionally presented to you again.  This offer would have also required additional funds as you had recently approved a settlement with your Discover account, which resulted in less available funds.  You were unable to add any additional funds at that time.  In August, another offer was conditionally presented to you that would require additional funds.  Understandably, given your circumstances, you were unable to add the required funds.
  
  
  Beyond Finance made every effort to settle your account prior to it moving into litigation status. Given the offer accepted with your Discover account and the program payment adjustment in August, there were not available funds in your dedicated savings account to take advantage of the offer without adding additional funds.  
  
  
  While Beyond Finance is sympathetic to your situation, we were unable to move forward with the settlement offers due to lack of available funds.  We are hopeful we have been able to provide clarity to your concerns.  Should you have any additional questions, please do not hesitate to reach out.
  
  
  Sincerely,
  Beyond Finance, LLC

  Customer Answer

  Date: 08/25/2023

  When I was initially contacted in May by an employee of Beyond Finance, I was informed that additional funds would need to be made to process the order. They told me that I could make "little by little" payments and that I would need to make a deposit of additional funds by the 25th. When I called on the 23rd to make a payment, they informed me that it wouldn't be enough time, and that "little by little" wasn't an option. I did just verify this information with a supervisor from Beyond Finance. 

  In July, when the offer was presented again, we hadn't really discussed the options for additional funds. I received notification at noon that another offer was ready for approval. I called just after 4 pm on the same day to discuss the offer and I was informed that the offer had already expired. No discussion of additional funds occurred in regards to this offer, because the offer was apparently expired and couldn't be approved. 

   In August when I received another offer I was told that I would need additional funds of over $1000 to submit the offer. I was told that I would be able to break that up over time and that my monthly payments would temporarily increase. They informed me that I would need to make a one time additional payment by the 15th in order to accept the offer. From there, I would just see an increase of my monthly payment. When I called on the 15th to make the additional payment, I was told that I didn't have enough time for that to process and they couldn't accept the offer. When I tried to make the additional funds payment on the 23rd of May, I was given the information that it takes five days for a payment to clear. Scheduling a payment on the 15th, would have given the payment 7-8 business days to clear. 

  In other words, I had tried on multiple occasions to deposit the extra funds, each time I was told that they couldn't accept my payment. I had always called on or before the requested dates of Beyond Finance. 

  

  Business Response

  Date: 08/31/2023

  ****************, 
  
  
  Thank you for the continued opportunity to address your concerns.
  
  
  Unfortunately, due to the nature of the settlement offers, Beyond Finance does not always have control over how long a particular creditor will allow for us to obtain approval to move forward with the settlement option.
  
  
  Given the program payment adjustment requested in August, and the short turnaround time for the payment to clear, we were unable to move forward with accepting that settlement offer.  The information you were provided is accurate, we require on average 5 days for a payment to clear.  This would have necessitated that the payment be established on or before August 10, 2023.
  
  
  Your feedback is valuable as we continually work to improve the customer experience.  Should you have any additional questions or concerns, please do not hesitate to contact us.
  
  
  Sincerely,
  Beyond Finance, LLC

  Customer Answer

  Date: 09/01/2023

  If the payment needed to be made by the 10th, then I feel your associates should have requested that I make a payment by the 10th. The associate informed me to call on the 15th to make a payment. The offer had to be accepted on the 25th. If 5 business days is needed to process the payment, then making the payment on the 15th would have been plenty of time to accept that offer. 

  At this time,  my accounts have been removed from the program. I would be willing to resolve this if you waive the rest of the fees that are associated with my Beyond Finace account.

  On the same date that you refused my Amex Payment, you also refused to take my payment for my discover account. I called Discover directly and made that payment myself. Discover informed me that their due date, per your settlement agreement, was the 30th of the month. According to Discover, the first payment that you sent was received late by them and your company refused to process my payment for that on the 15th as well. With the miscommunication from your company, I don't feel that you've earned the fees associated with that account. 

• Initial Complaint

  Date:08/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed my account with this company in July. I also received a full refund. Well today my banking account was drafted for $228.52 on a closed account. I spoke with ******** at the company and she advised that they still need to be paid $14.95 so the account is technically still open. She advised I have a pending setttlement with Kohls and once that has been completed then the payments would stop.. Unacceptable.

  

  Business Response

  Date: 08/17/2023

  ****************, 
  
  
  Thank you for the opportunity to address your concerns.  We apologize for the frustration and inconvenience you have experienced.
  
  
  In your complaint you expressed dissatisfaction over the status of your program.
  
  
  Review of your program determined that during your conversation in July when you indicated you did not want to proceed with the program, you determined that you would leave the account in active settlement enrolled and remove your other tradelines.  One this settlement was fully paid, your account would Graduate.
  
  
  Records indicate that the payment you referenced being processed in August was returned.  Beyond Finance has determined to issue a good faith waiver in the amount of the remaining $14.95 owed on your program.  We are hopeful this is a satisfactory resolution.
  
  
  Should you have any additional questions or concerns, please do not hesitate to contact us.
  
  
  Sincerely,
  Beyond Finance, LLC

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Beyond Finance and they sent me a settlement offer for JPMCB chase account ending ****. I agreed to the terms, and they made payments and then all of a sudden, the account went from settlement in progress back to negotiating. I called and inquired about the change and I was told that the system was updating and should be corrected soon in March. In May I called bc it never changed, and then is when I was told that there was a failed payment and chase canceled the agreement. circumstances changed and I was able to get the graduation loan and they started settling with companies and then they settled with chase for more that what the last payment was supposed to be. I called and asked about the settlement and they said that it was nobody fault but things like this happen and I would have to pay that. I dont think I should be penalized for someone else mistake. I made a contract with Beyond Finance and it feel like they breached that contract and Im being penalized for it.

  

  Business Response

  Date: 08/17/2023

  **************, 
  
  
  Thank you for the opportunity to address your concerns.  We apologize for the frustration and inconvenience you have experienced.
  
  
  In your complaint you expressed dissatisfaction over a new settlement offer.
  
  
  First, please accept our sincere apologies regarding the loss of your initial settlement.  We understand your concern over the new settlement offer and have taken steps to rectify the situation.  Adjustments will be made to the current settlement offer to ensure the new offer does not result in the new offer being worse than the previous offer.  Once the details have been updated in your program, an Account Manager will reach out to you to provide you the details to ensure they resolve your concerns.
  
  
  We are hopeful this resolution will be satisfactory.  Please do not hesitate to contact us if you have any questions or concerns.
  
  
  Sincerely,
  Beyond Finance, LLC

  Customer Answer

  Date: 08/17/2023

  Im rejecting this off until a final resolution is presented to me. I was told multiple times that someone would call me back and no one did. Ive been told since the 3rd week of July that a manager would be calling me back within ***** hours and its been over a month waiting. 

  

  Business Response

  Date: 08/24/2023

  **************,
  
  
  Thank you for the continued opportunity to provide you with assistance.
  
  
  Our records indicate that an account manager made an effort to connect with you on August 22, 2023 in order to address this concern.  Beyond Finance has made adjustments to care for your concern, but requires that you approve the settlement offer in order to move forward.  
  
  
  We will continue the effort to reach you through your preferred contact method on file.  Please feel free to reach out to us with any concerns or to discuss this matter further.
  
  
  Sincerely,
  Beyond Finance, LLC

  Customer Answer

  Date: 08/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working with this company for awhile and have had no complaints until now. I am not a complainer and it kills me to feel like ** being a ***** but ** at the end of my rope. I have an account with them with a credit card company and the contact info that they had for contacting and submitting settlement were not accurate. Due to the company thinking I was just not paying it was given to a debt collection company and then eventually I was sued and have to go to court because they have not been contacted by Beyond. I have called Beyond multiple times since I was served to try and move the process along. I have provided accurate contact numbers and all Ive received in response is we will let the negotiators know we will put that in your file we will flag this so it is handled first. No one at the company has been able to actually talk to me about what is happening, how they are trying to communicate, but just saying they havent heard any responded to their proposals. So now even though Ive been trying to avoid court for the last almost two months looks like Ill be going in ten days with no help from Beyond and no support. I am extremely disappointed and initially understood where things went wrong but it seems like this is a very rigid company and trying to update contact information or talk to anyone who can actually help is near impossible.

  

  Business Response

  Date: 08/14/2023

  Ms. *******,
  
  
  Thank you for the opportunity to address your concerns.  We apologize for the frustration and inconvenience you have experienced.
  
  
  In your complaint you expressed dissatisfaction with progress regarding your enrolled account pending litigation.
  
  
  We greatly appreciate your providing direct contact information on August 9, 2023.  This allowed our negotiations specialists to be able to successfully reach your contact and reach a settlement offer.  This offer has been extended to you as of August 14, 2023.  Please rest assured that efforts to contact the attorney were underway previously, but had not been successful with the contact information available to us.
  
  
  
  We are hopeful this is a satisfactory resolution to your concerns.  Your feedback is valuable to us as we work continually to improve processes and customer satisfaction.  Should you have any additional concerns, please do not hesitate to reach out to us.  
  
  
  Sincerely, 
  Beyond Finance, LLC