Complaints

This profile includes complaints for Manscaped's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Manscaped

  10054 Old Grove Rd San Diego, CA 92131-1647

  
• 

  Manscaped

  3394 Carmel Mountain Rd Ste 140 San Diego, CA 92121-1066

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a lawn mower 3.0 as a gift in December. Its now turning on and off all the time for no rhyme or reason. It just randomly started one day a month ago and now if its charged at all it does that. This is the second faulty trimmer weve received.

  

  Business Response

  Date: 07/11/2023

  Hello,

  We sincerely apologize for the inconvenience this may have caused. 

  In order to make things right, we would like to offer you an upgraded replacement. Please reach out to us at ******************************** with your best shipping address and contact information. 

  We look forward to hearing from you soon. 

  Thank You,

  MANSCAPED Team

• Initial Complaint

  Date:06/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting charged by manscaped for a foot product that I do not want and they will not let me cancel my membership or remove my card

  

  Business Response

  Date: 07/11/2023

  Hello,

  We sincerely apologize for the inconvenience this may have caused.

  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan.The Peak Hygiene Plan is a membership club that delivers your choice of ************, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.

  Starting at $18.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPEDproduct to your Peak Hygiene Plan shipment.

  This message confirms that you are no longer a Peak Hygiene Plan member nor do you have any additional subscriptions at this time. 

  Feel free to log in to your MANSCAPED account anytime to reactivate and to regain access to exclusive products, discounts, and our Platinum Warranty!

  **************************************************

  Once logged in, simply click on "My Peak Hygiene Plan and from there you can make any necessary changes.

  If you have any further questions, please feel free to contact us at ********************************. 

  Thank You,
  MANSCAPED Team

• Initial Complaint

  Date:04/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a single loofa from this company and received the merchandise a month ago. This month I was charged for a recurring subscription that was not anywhere obvious in the purchase agreement.

  

  Business Response

  Date: 06/14/2023

  Hello,

  We sincerely apologize for the inconvenience this may have caused. Upon further review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of ************, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.

  This message confirms that your refund has been processed and your Peak Hygiene Plan has been canceled. 

  If you have any questions, please feel free to reach out to ********************************.

  Thank you,

  MANSCAPED Team

• Initial Complaint

  Date:04/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a trimmer from the Manscaped.com website in January, 2023. My credit card company alerted me to a $20.18 charge from Manscaped, processed at 3:15am on April 20. To find my account details on the Manscaped.com site, I had to create a password, and I found Manscaped had saved my credit card information (I never authorize saving payment info for one-time purchases like trimmers), and enrolled me in an auto-replenishment plan, automatically selecting a 3 month replenishment plan of random products. I was not aware or this enrollment, and feel this practice is calculated and deceptive. There is no phone number that I could find to quickly rectify this directly with Manscaped, my desire was to stop the shipment and receive a refund. Now, the unwanted product is enroute to my home address, which is also saved in ********* records.Shopping online is commonplace, Ive never had this situation arise. Manscaped.com. needs to provide clear disclosures surrounding their practices, including the retention of personal data and automatic enrollment in their programs.I wish to be credited for this unwanted charge, and for my data to be removed from Manscaped.coms records.Thank you.

  

  Business Response

  Date: 06/02/2023

  Hello,

  We sincerely apologize for the inconvenience this may have caused.

  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of ************, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.

  This message confirms that your Peak Hygiene Plan has been canceled and a refund has been issued. 

  If you have any further questions or concerns, please feel free to contact us at ********************************.

  Thank You,

  MANSCAPED Team

  Customer Answer

  Date: 06/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well I ordered online from them on Wednesday 3/15/23 didnt receive any updates about my order, and today is now Monday 3/20/23. I emailed the company and Im sent a link that says a label was made but it hasnt been touched since and the label was made literally one area code away from me. Then the support email tells me that oops our courier should update their system. Then ** told in the support email My account isnt fully registered but thats not what the website and emails tell me when I registered. This is terrible service and I cant call anyone to get a resolution immediately I have to wait about 2 days to hear anything back from the company.

  

  Business Response

  Date: 06/02/2023

  Hello,

  We sincerely apologize for the inconvenience this may have caused. 

  Upon further review, it looks as if your order was part of our technical error that occurred which caused fulfillment notifications to be sent out post-fulfillment.

  After review of your account, it looks like your order was delivered on March 22, 2023 and a courtesy refund was processed due to the inconvenience this may have caused.

  If you have any further questions or concerns, please feel free to contact us at ********************************.

  Thank You,

  MANSCAPED Team

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for 1 of their products which I did receive. I noticed on a recent credit card statement a charge for $20.53. Checking on the website I found that they are shipping me something that I did not order, and additionally did not authoize them to charge my credit card. The only way to reach out and contact this company is by email, which I did. I have not received any response from Manscaped. I want my money refunded and my credit card info removed ****** cannot charge me for something I did not order.

• Initial Complaint

  Date:02/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gift for my father on-line from Manscaped.com. I thought I was just purchasing a one time gift. They have some sneaky fine print that I missed that actually signs you up for a quarterly subscription to some hygiene plan. They started charging my credit card $19 every three months. I'm unable to cancel the subscription because I did not give them my email address only my CC with the gift purchase. They say they can't locate my account to cancel the subscription as a result. They have no phone number to call to talk to a person. Their email support is unwilling to assist with canceling the subscription. This is an incredibly bad business practice. This business needs to be stopped or disciplined in some way.

  

  Business Response

  Date: 06/02/2023

  Hello,

  We sincerely apologize for the inconvenience this may have caused. Upon further review of the account, it appears that your original order included our special membership option the Peak Hygiene Plan. 

  This message confirms that your Peak Hygiene Plan has been canceled and a refund has been issued. 

  If you have any further questions, please feel free to contact us at ********************************.

  Thank you,

  MANSCAPED Team

  Customer Answer

  Date: 06/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:02/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Manascaped in December of last year and specifically did not check the box for the hygiene plan, despite the box being automatically checked when you first load the page. Thats already scummy and you just want to squeeze more money out of your customers. I was charged today for the hygiene plan I didnt select, so please if you could get them to refund the ***** I was charged today.

  

  Business Response

  Date: 06/02/2023

  Hello,

  We sincerely apologize for the inconvenience this may have caused.

  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of ************, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.

  This message confirms that your Peak Hygiene Plan has been canceled and you will not receive further charges on it. We can also confirm that a refund has been issued due to the inconvenience this has caused. 

  If you have any further questions or concerns, please feel free to contact us at ********************************.

  Thank You,

  MANSCAPED Team

• Initial Complaint

  Date:02/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order January 27th. They state orders ship in 1 to 3 days. I checked the order status February 2nd and it was still the same as when I placed it. And they made me place it using PayPal, not accept a card based payment even though they offer it, (2 separate cards), and the PayPal linked to one of cards they said "error" for. I contacted them about this and demanded they ship my item or refund me. I believe they had no intention of shipping my purchase. I got a message today that my order was voided but this seems like a scam site that should be shut down.

  

  Business Response

  Date: 06/14/2023

  Hello,

  We sincerely apologize for the inconvenience this may have caused. It looks like there was an issue processing your original purchase. 

  This message confirms that your refund has been issued.

  Please reach out to ******************************** to receive further assistance.

  Thank you,

  MANSCAPED Team

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a razor 3 months ago without subscribing to any plan. Today, Jan 9, 2023 I was charged $20.37 for a service I did not enroll in. Manscaped is unethically tricking customers into a subscription at purchase that they do not know about and keeping my credit card information. I read my terms of purchase very carefully with everything I buy as I value each dollar I work many hours for, and Manscaped purposefully enrolled me in a program in a sleezy way. I am needing a refund of this $20.37 and to be unsubscribed from Manscaped permanently.

  

  Business Response

  Date: 01/26/2023

  Hello,

  Thank you for contacting us.

  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of ************, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.

  Also, this message confirms that a refund has already been processed. If you still don't see that refund in your account, please contact your banking institution. 

  If you need further assistance, please feel free to contact us at ********************************.

  Thank You,

  ********

  MANSCAPED Team