This business has 1 alert
Complaints
This profile includes complaints for Manscaped's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 182 total complaints in the last 3 years.
- 56 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a lawnmower 5.0 for my husband on February 4 I received an email February 5 stating that my package has shipped.I kept checking the tracking information that was provided in the email for **** **** said that they were awaiting the package.I contacted landscape via email to inquire on February 8 I was advised that the package was waiting to be picked up from the carrier (So this is three days after I was told my package had shipped)I was provided new tracking information for *** (because apparently they were doing the first part of my delivery )when I checked that tracking information. It said that a label was created on February 8 and it was awaiting pick up. I contacted landscape again February 10 for an update and was advised that it was in transit to the carrier (a.k.a. on its way to *** and still not shipped). We are now on February ******************************************************* transit to *** facility. The two manscape numbers that are listed do not allow you to speak to somebody. Ive been having to do this all via email which is extremely annoying and they are refusing to give me a refund for something that Im almost 1000% positive Im not gonna receive For a company thats backed by so many celebrities, this is **** poor customer service and theyre really just stealing from you in hopes youll get tired and give up. Normally if it was $20 I wouldnt care but for $93 I care a whole lot Order number MAN3371015
Business Response
Date: 02/14/2025
We are very sorry to hear about your recent MANSCAPED experience. We are happy to issue a refund at this time. Your refund should be reflected on the account of your original payment method within 5-7 business days - we appreciate your patience as we process this request!Initial Complaint
Date:02/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a purchase from Manscaped on November 14th 2024. I was charged another ***** on February 14th 2025 without my consent or knowledge. I made no additional purchases, nor even returned to the site since the initial purchaseBusiness Response
Date: 02/18/2025
Thank you for contacting MANSCAPED and we are sorry to hear about your recent MANSCAPED experience.
We currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our Peak Hygiene Plan. The Peak Hygiene Plan includes 2 MANSCAPED products and/or replacement blades in each shipment that are sent to you throughout the year,based on your desired frequency. Once your order is placed your plan(s)can be adjusted or canceled at any time - you will only be charged once a regularly scheduled order has been placed.
Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. We are truly sorry to hear you aren't interested in your Peak Hygiene Plan. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 5-7 business days. With this, we have also canceled your plan.
Again, our sincerest apologies for the confusion and we appreciate your patience.
If you need further assistance, please feel free to contact us at ********************************************************.
Thank you,
MANSCAPED TeamCustomer Answer
Date: 02/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** ******
Initial Complaint
Date:02/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on February 5, 2025. On February 6, 2025, I received an email indicating that my order was being shipped. The tracking information showed that a shipping label had been generated. On February 11, 2025, I contacted the company for an update because the tracking information had not changed. The company informed me that once a tracking number (shipping label) is generated, they no longer have control over it. They could not even confirm whether my order had left their facility.Business Response
Date: 02/14/2025
We are very sorry to hear that your order has not yet arrived. As a company that focuses heavily on customer satisfaction, this delay is not taken lightly by anyone on our team. We have just made aware of a logistical issue with our shipping partner that has affected your order.
This is certainly not typical - please know that we are working diligently to get your order to you ASAP! If your tracking information has still not updated in the next 5 business days, please reach back out to us in response to this email so that we can further assist you in retrieving your order. You can review the tracking information for your order below in the event the courier provides any additional updates:
******************************************************************************************************************Customer Answer
Date: 02/14/2025
The amount of time I have to wait to receive my order is not satisfactory. I could have ordered your product from ****** and received it next day, not nearly 2 weeks after I placed the order, according to your instructions to wait another 5 days for my order. I'd rather be refunded.
Business Response
Date: 02/18/2025
Good news!
Your order has shipped and is currently in transit to you. We appreciate your support of our brand. You can view your tracking information below:
******************************************************************************************
Again, our sincerest apologies for the confusion and we appreciate your patience.
If you need further assistance, please feel free to contact us at ********************************************************.
Thank you,
MANSCAPED TeamCustomer Answer
Date: 02/19/2025
is the company willing to offer a partial refund for the delay of the thier product? The timeline for delivery and the need for the product has passed.Initial Complaint
Date:02/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Manscapped billed me for a recurring hygiene plan, which I never ordered. I did order a trimmer for my son for Christmas 2024, but I did not sign up for a recurring billing program, nor was it evident that they were automatically signing me up for the plan. It is unethical to effectively hide an "opt out" recurring payment program. Those type of programs should always be "opt in", and require the customer to check the box vs. prefilled out an "opt in" that a customer never sees (small print below the "place order" button. This is more than an innocent mistake, it's pure deceptive sales tactics by an unscrupulous business operator!Business Response
Date: 02/04/2025
We are truly sorry that you no longer want to keep your most recent order.
Upon review of your account, it appears your original order in November 2024 included a Replenishment Plan, which was set to ship every 3 months. This means that your product was discounted at checkout, and you are sent regular replacements for your product at a discounted price. Plans can be modified to your preferred
monthly frequency and can be canceled at any time - you will only be charged once a regularly scheduled order has been placed.
As requested, your most recent order has been canceled. Your refund should be reflected on the account of your original payment method within 5-7 business days.
We have also confirmed the cancellation of your plan. Rest assured you will no longer be charged or receive any replenishment orders in the future.
You can restart your subscription anytime by returning to **************************************************** place another order with a Peak Hygiene Plan product included.
Customer Answer
Date: 02/04/2025
Your purchase flow is deceptive! There is absolutely zero explanation regarding a subscription, or any discounts (same price on Amazon). When a consumer is finalizing their purchase, you add in tiny text (+ hygiene plan)... Then below the purchase button is am explanation of the subscription... However, ******% of all online transactions conclude with pressing the purchase button... No one reads below that... Yes, you've covered your legalities, but it's a shame to state that somehow I benefitted from this... I've now spent hours rectifying this and I'm paid $250 per hour for my services... Tell me again how I've received such a wonderful value from your company? You should be ashamed that you conduct business in this way... Deceptive is the kindest word for what you do at Manscaped!!!Business Response
Date: 02/05/2025
Thank you for reaching out and sharing your feedback. We deeply regret that your experience with us has been frustrating, and we sincerely apologize for any confusion caused during your purchase.
We completely understand your concerns about the subscription process. Its never our intention to deceive or mislead our customers. Were constantly working to improve the transparency of our purchase flow, and your comments are valuable in helping us refine this process. Your feedback highlights an important area where we can do better, and were committed to making necessary adjustments to ensure future customers dont face similar issues.
We also understand the time and effort it took to address this situation. Please know that we are taking your experience seriously, and if theres anything more we can do to resolve this for you, please dont hesitate to let us know. Were here to help.
Again, we apologize for the inconvenience and confusion this has caused, and we truly appreciate your feedback.Customer Answer
Date: 02/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** ********
Initial Complaint
Date:01/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered my son a trimmer for September 2024. I only ordered that one item but apparently I was tricked into enrolling for a subscription. I DID NOT authorize willingly the subscription. I work in information technology for a major oil company and I order products on line all the time, As a matter of fact Im the product owner for ********** mobile app development team. This is the first time I was scammed into a subscription. This should be illegal. I want a refund for all 3 items that came via subscription. The most recent box will be giving to **** as return to sender. I read the alert on the BBB site where other customers complain of the same issue and the company vowed to change their practices. Well they didnt and its still happening.Business Response
Date: 01/13/2025
Thank you for contacting MANSCAPED and we are sorry to hear about your recent MANSCAPED experience.
We currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our Peak Hygiene Plan. The Peak Hygiene Plan includes 2 MANSCAPED products and/or replacement blades in each shipment that are sent to you throughout the year, based on your desired frequency. Once your order is placed your plan(s) can be adjusted or canceled at any time - you will only be charged once a regularly scheduled order has been placed.
Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. We are truly sorry to hear you aren't interested in your Peak Hygiene Plan. We have gone ahead and canceled your plan.
Again, our sincerest apologies for the confusion and we appreciate your patience.
If you need further assistance, please feel free to contact us at ********************************************************.
Thank you,
MANSCAPED TeamCustomer Answer
Date: 01/13/2025
You did not cancel my plan, I canceled my plan on the app. Shame on you for your deceptive practices. I have 3 sons and a husband and we could have been good customers but I will never by another product from this company. Im certain that the BBB gets additional complains of the same and you get a terrible rating.
I want a refund for the products I did not intentionally sign up for.
Business Response
Date: 01/14/2025
Hello ******,
We are very sorry to hear about your recent MANSCAPED experience. We are happy to issue a refund at this time. Your refund should be reflected on the account of your original payment method within 5-7 business days - we appreciate your patience as we process this request!
We have also canceled your Peak Hygiene and/or Replenishment Plan(s). Feel free to log in to your MANSCAPED account anytime to review these changes:********************************************
Please let us know if we can assist you further. Have a great day!Initial Complaint
Date:01/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Signed up yea or so ago and started receiving auto ship at their whim as far as product.Business Response
Date: 01/10/2025
Hello ***,
Per your request, we have canceled your subscription and all future replenishments. Rest assured that you will not be charged for any subscriptions and will not receive any future replenishments from us.
Also, we have refunded your recent replenishment order. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 7-10 business days.
Please let us know if we can assist you further. Have a great day!
Initial Complaint
Date:12/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a lawnmower 5.0 with restock plans. The Warranty on a defective product is horrendous. I would expect spending 170 with a company would come with better warranty and customer satisfaction and support . I purchase two hygiene plans There should be no run around of having to charge more to subscribe and extend warranty only to have to spend more to keep that warranty active. There should be a replacement of good faith when numerous complaints of the same defective product is being reported.Business Response
Date: 12/16/2024
Hello *****,
Typically, we are unable to replace devices that have no proof of purchase, however, as customer satisfaction is our highest priority, we'd be happy to replace the device as a one-time courtesy. Can you please provide us with your full name and full preferred shipping address for a free replacement order?
We look forward to hearing back from you. Have a great day!
Customer Answer
Date: 12/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** *******
Initial Complaint
Date:12/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have canceled my subscription and am still being billed on my debit card despite attempting to contact them on numerous occasions.Business Response
Date: 12/16/2024
Hello *******,
It appears that your most recent order is already in transit to you - please keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 7-10 business days.
Please let us know if we can assist you further. Have a great day!Initial Complaint
Date:12/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company used my card without authorization for a subscription service that i never signed up when making a one time payment. Never shipped me anything other than the one time product i ordered. Would never trust this company for any form of goods for a lack of trust and willingness to scam customers for a subscription plan they never asked for.Business Response
Date: 12/16/2024
Hello *******,
We apologize for the confusion and for any inconvenience this may have caused.
Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of fresh blades, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.
Starting at $18.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add ANY MANSCAPED product to your Peak Hygiene Plan shipment.
We are sorry to hear you aren't aware of your Peak Hygiene Plan. As requested, your last two orders have been refunded. Your refund should be reflected on the account of your original payment method within 5-7 business days.
We have also submitted a request to reflect the changes requested:
Cancel Peak Hygiene Plan
Rest assured that this will be processed in a timely manner. Once completed, you will receive an email confirming your account changes have been completed.
Please let us know if we can assist you further. Have a great day!
Initial Complaint
Date:12/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Per better business bureau complaint # ******** you have agreed to replace my brothers lawnmower 4.0 but he has emailed you at the email you said to but you have not emailed him back and are ignoring him after agreeing to replace the lawnmower. This is beyond unprofessional. He would like the lawnmower 5.0 because the 4.0 obviously has issues because 2 of them have broken on him now so he would like the 5.0 and he will pay the difference with the **************************************************************************** price with the 25 percent off sale your running. His shipping address is below. *************************** ****************************************Business Response
Date: 12/09/2024
We have issued your free replacement order.
You will receive an order confirmation email for this replacement that lists the product and, if applicable, its price value. Rest assured this is simply confirming the replacement order and is not a charge to your account.
Once shipped youll receive another email with the new tracking information.Customer Answer
Date: 12/09/2024
I have received no confirmation of the order or the shipping confirmation yet. Address is below.
*******************
Martinsburg, WV 25404
Business Response
Date: 12/10/2024
Thank you for contacting MANSCAPED and we are sorry to hear about your recent MANSCAPED experience.
We have issued your free replacement order.
You will receive an order confirmation email for this replacement that lists the product and, if applicable, its price value. Rest assured this is simply confirming the replacement order and is not a charge to your account.
Once shipped youll receive another email with the new tracking information.If you need further assistance, please feel free to contact us at ********************************************************.
Thank you,
MANSCAPED Team
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