Complaints

This profile includes complaints for Instant Checkmate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Instant Checkmate has 5 locations, listed below.

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  Instant Checkmate

  375 Camino de la Reina Ste 400 San Diego, CA 92108-3083

  
• 

  Instant Checkmate

  4150 Mission Blvd Ste 200 San Diego, CA 92109-5054

  
• 

  Instant Checkmate

  4330 S Valley View Blvd Ste 114 Las Vegas, NV 89103-4051

• 

  Instant Checkmate

  9596 Chesapeake Dr Ste A San Diego, CA 92123-1346

  
• 

  Instant Checkmate

  4330 S Valley View Blvd Ste 114 Las Vegas, NV 89103-4051

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Remove my information. Company provided link to remove information is broken and does not work.******************************************************************************

  

  Business Response

  Date: 03/26/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ******* **, ID ********.  
  

  Instant Checkmate is a public records search engine that gathers and displays public records in a clear and informative report. The information Instant Checkmate provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  

  In order to suppress ******* Vus background report from appearing on ************************** and affiliated people search sites, they must access the Suppression Tool located at this link: ***************************************************** and then select ************************** and Manage My Suppression Rules. They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, **********************************************************;
  

  ******* Vus request to remove their background report from the Instant Checkmate website will be applied to all people search sites within the PeopleConnect family, including ***************, ************, **************************, and ************.
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

  Customer Answer

  Date: 03/26/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* **
  
   
  

• Initial Complaint

  Date:03/16/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I have asked Instant Checkmate repeatedly for them to remove my private personal information from their site. I'm being Harassed and working with the police.I have sent them a bunch of emails and called them and told them the urgency and serious nature this is. They won't Remove ***** name is ***** *** ******* 55 years old. ********************************************************************** I'm related to **** ******* and ****** I *******.Please help me get my Personal information Removed.

  

  Business Response

  Date: 03/17/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ***** *******, ID ********.  
  
  The information Instant Checkmate provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate ******* request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the Instant Checkmate website will be applied to all people search sites within the PeopleConnect family, including ***************, ************, **************************, and ************.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

  Customer Answer

  Date: 03/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company displays public records and are required by law to delete those records if requested. However I have been unable to find an option to delete those records on their website. Furthermore I believe they have several other sites that act as proxies and I shouldn't be required to individually delete records from each and every site.

  

  Business Response

  Date: 03/05/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ***** *******, ID ********.  
  
  Instant Checkmate is a public records search engine that gathers and displays public records in a clear and informative report. The information Instant Checkmate provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  In order to suppress Mr. ******** background report from appearing on ************************** and affiliated people search sites, they must access the Suppression Tool located at this link: ***************************************************** and then select ************************** and Manage My Suppression Rules. They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, **********************************************************;
  
  Mr. ******** request to remove their background report from the Instant Checkmate website will be applied to all people search sites within the PeopleConnect family, including ***************, ************, **************************, and ************.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

  Customer Answer

  Date: 03/05/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  However, I will note that the "suppression tool" did not work for me until the BBB contacted the business. I have dealt with other similar sites in the past, and removing my records was much easier than with this company. I believe they are intentionally making the removal process as opaque and difficult as possible. Digitally facilitated stalking is a real problem for some people. These companies have a duty to suppress sensitive information as quickly and easily as possible.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:02/27/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Instant Checkmate will not remove my information without requiring that I agree with their Terms of Use and Privacy Policy, which agreeing to their Privacy Policy means that you approve of them sharing/selling your information, specifically at a time when you're asking them to remove your information. Nobody wanting to use their Opt-Out method agrees to that. I do not agree to that, therefor I cannot use their Opt-Out feature to remove my information. I've emailed and let them know I do not agree and have asked for them to remove my information, but they just asking you to use their Opt-Out tools.

  

  Business Response

  Date: 02/28/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from **** *******, ID: ********.
  
  The information Instant Checkmate provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  Based on our review, Ms. ********* background report has been successfully removed. If she continues to see her information displayed, we kindly request she email ********************************** with screenshots and links to the content.
  
  This request to remove the background report from the Instant Checkmate website will be applied to all people search sites within the PeopleConnect family, including ***************, ************, **************************, and ************.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

  Customer Answer

  Date: 03/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Remove my personal information from your website. Opt out webpage and customer service were of no help and clueless what to do. Delete it immediately *********************************************************************************************************************************************************************************************: df0a5de2-5d38-48f1-af0b-706ac49cc4bb

  

  Business Response

  Date: 02/25/2025

  Dear ****** *******,

  This response is in regards to the consumer complaint from ******* ****, ID ********.

  Instant Checkmate is a public records search engine that gathers and displays public records in a clear and informative report. The information Instant Checkmate provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.

  In order to suppress Mr. ****** background report from appearing on ************************** and affiliated people search sites, they must access the Suppression Tool located at this link: ***************************************************** and then select ************************** and Manage My Suppression Rules. They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, ****************************************************.

  Mr. ****** request to remove their background report from the Instant Checkmate website will be applied to all people search sites within the PeopleConnect family, including ***************, ************, **************************, and ************.

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)

  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** to company website to ****** my subscription for service only to find a few months later that they were still charging me. They apparently separate out the service into two parts. I had no way to know that canceling would not cancel the whole service. They cancelled the least expensive part and left the most expensive service still active. I called to complain and get the whole thing cancelled just now and they refused to give me a refund of the charges that did not cancel when I canceled online the first time. They did give me one months charge back but that was it. Their cancellation process online is extremely deceptive. When you cancel a service it should include the whole service! Not be split up into this part and that part. They dont even care. I asked to speak to a supervisor about it and that was refused too. I dont understand how businesses can get away with this.

  

  Business Response

  Date: 02/25/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ***** *******, ID ********. 
  

  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our billing terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We have cancelled all memberships and refunded the maximum amount for ***** ******** account back to the payment method used to enroll, and no further charges will be incurred.
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this will be 12 letter and complaint against this company to stop using my information they will remove my Info for 3 to 4 years than return doing same thing, the also goes for all there other companies **************************************************************************

  

  Business Response

  Date: 02/20/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from **** ******, ID ********.  
  

  Instant Checkmate is a public records search engine that gathers and displays public records in a clear and informative report. The information Instant Checkmate provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  

  In order to suppress Femi Obasuns background report from appearing on ************************** and affiliated people search sites, they must access the Suppression Tool located at this link: ***************************************************** and then select ************************** and Manage My Suppression Rules. They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, **********************************************************;
  

  Femi Obasuns request to remove their background report from the Instant Checkmate website will be applied to all people search sites within the PeopleConnect family, including ***************, ************, **************************, and ************.
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Instantcheck mate in April 2023 and subsequently cancelled. I just found out they billed my credit card monthly since that time. I called for a refund and they said there was another subscription that I was not aware of (nor have I utilized) that they billed me for. They were rude, would not connect me to a supervisor, said they couldn't answer if they have a billing department, and never contacted me back in 3 business days via email to resolve the complaint like they said. I also filled out a contact form on their website and never heard back. My understanding is it is illegal to make it difficult to cancel and cancelling a subscription should have cancelled the entire plan. Also, they said they gave me a refund but its only because I disputed the last set of charges I could so the bank got that back. The rest which totals over $600 they refuse to pay back. Poor business practice.

  

  Business Response

  Date: 02/18/2025

  Dear ****** *******,

  This response is in regard to the consumer complaint from ***** *****, ID ********.

  Instant Checkmate is a public records search service that compiles publicly available information into reports. Our services are not intended for business or Fair Credit Reporting Act (FCRA) purposes, such as employment decisions, tenant screening, credit lending, insurance underwriting, or any other use requiring **** compliance. More information about permissible uses can be found in our Terms of Use: ****************************************************.
  

  In compliance with applicable laws, all key termsincluding billing details, premium report options, and automatic renewal policiesare clearly disclosed before payment is submitted. Users must check a box agreeing to these terms before completing a purchase, and a confirmation email is sent for every order placed.

  When Ms. ***** initially enrolled, she purchased two separate subscriptions: the Unlimited Dark Web Monitoring monthly membership and the Unlimited Person Report Membership. She successfully canceled the Unlimited Dark Web Monitoring membership online on April 5, 2023. However, the Unlimited Person Report Membership was not canceled online, which resulted in the recurring charges she experienced.

  We have now canceled and disabled Ms. ****** account to prevent further access and charges. The charges incurred were disputed through her financial institution; therefore, any refund concerns must be directed to the financial institution.

  If further assistance is needed, our customer service team is available at ************ from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), including weekends (holiday hours may vary).

  Sincerely,
  Instant Checkmate Support

  Customer Answer

  Date: 02/19/2025

  This is unacceptable and I demand a refund. The email I sent showing the cancellation does not disclose there is a second subscription; simply states the account is cancelled.  Also, Instant Checkmate never sent a letter via mail to continue this additional subscription that I have ever seen to home or business address.  Per the Restore Online Shoppers' Confidence Act instituted by the United States ************************ your cancellation policy is illegal as there should be a simple mechanism to stop recurrent charges i.e. cancelling one subscription should have cancelled the other or we should have been notified with mail, emails, etc of the additional subscription.  The wait times and being told no supervisor is available or has to call back etc is clearly not as easy as the initiation method (illegal, see lawsuit against ***************** Also, when I contacted via phone Instant Checkmate they told me the complaint would be escalated and I would get an email in 72 business hours. Never did get an email to this day. Nobody could answer what the email said or what date/time it was sent. I also emailed the company through contact us page and never heard a response over a week ago.  A reputable business can see the account was cancelled in 2023 and I haven't used it since clearly fitting with not knowing of the hidden subscription. I demand a refund. The financial institution can't go back more than 60 days and recommended Instant Checkmate refund the services.    

  

  Business Response

  Date: 02/20/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ***** *****, ID# ********.
  
  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership.
  
  Our Billing Terms are conspicuously explained on our registration page, ***********************************************, and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  After further investigation, we have confirmed that Ms. ******* most recent charges have been disputed through her financial institution in the form of a chargeback. Thus we are unable to process any refunds on this account.
  
  Ms. Black should receive an update directly from them regarding any resolution. Generally, the dispute process takes between four and five weeks.
  
  Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support

  Customer Answer

  Date: 03/10/2025

  As discussed, a charge back should not warrant a lack of refund since April 2023. I already attached that the bank said this company should refund me.  Also, my office manager never signed up for the account as we have no reason to use dark web monitoring, and we never utilized it either. This company failed to notify me via email or snail mail that they were billing me for this other account and incorrectly charged me since April 2023.  I demand a refund.  They make it impossible to reach higher up management and the law states that if you cancel a subscription, all are cancelled but they incorrectly billed me for one we didn't even sign up for. Also, my office manager utilized my card so if that's the argument they are using, her signature is not the one for the card holder of the account so I never authorized any of it then.  I want a refund.  

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I followed the steps to receive a report, I paid the $27.49 with my **** and then prior to getting the downloaded report. The site wanted to charge an additional $3.99 for the report, which was previously stated as paid, then lock me in for a continuous paid membership more than a month for which I paid the $27.49 for the 1 report which I do not have, because I cannot get the report I paid for unless I paid for the up sale. I want my money returned immediatly, I confirmed with my ******************* that my payment went through in seconds, and they said I could file a complaint shortly. I am filing with you to resolve this, since they say they have A Rating, I do not know how if they do not give you the product with a POS Price and you pay it and they still want more money before they give you the product per their POS Price.

  

  Business Response

  Date: 02/07/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ******** ****** *** ID ********. 
  

  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our billing terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  The $3.99 charge is an optional subscription that provides the ability to download PDFs of reports they are accessing. They can still view a report without the charge.
  

  We have cancelled all memberships and issued a reversal to ******** ****** Jrs account back to the payment method used to enroll, and no further charges will be incurred.
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

  Customer Answer

  Date: 02/07/2025

  I am requesting a refund, I did not complete the final check for the service, I checked it for 1 month and the $3.99 was not optional, if that was the case then I would have received the pdf in my email with the report I paid for. It clearly instructs on the site, that even though I paid the $27.49 for 1 report, I could not get the report even though I paid the amount to get it, unless I paid the additional $3.99. If they send me my report as stated throughout the process, then I would not be filing a complaint, because they stuck to there part of the bargain.

  

  Business Response

  Date: 02/10/2025

  Dear ****** *******,

  This response is in regard to the BBB complaint submitted on behalf of ******** ******, ID ********.

  After reviewing the account details, we confirm that the account has been canceled, and the only charge incurreda pending charge of $27.49was voided on February 7, 2025. No further charges have been processed. Mr. ****** may confirm this credit with his financial institution if necessary. 

  Additionally, all pricing details, including any optional add-ons, are clearly disclosed at the time of purchase. The $3.99 PDF download fee is an optional feature available for users who wish to download and retain a copy of their report. However, opting out of this add-on does not impact a users ability to view their report online within their account. After reviewing the account, we can confirm that this $3.99 charge was not applied in this instance.

  It appears there may have been technical difficulties accessing the report. If Mr. ****** was unable to view the report within the account, we recommend clearing the browser cache, trying a different browser, or accessing the account from another device. If the issue persists, our technical support team is available to assist.

  We appreciate the feedback and want to ensure the best experience possible. If further assistance is needed, please reach out to our customer support team at ************ or via email at ************************************************************.

  Sincerely,

   Instant Checkmate Support

  Customer Answer

  Date: 02/27/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ****** Jr
  
   
  

• Initial Complaint

  Date:02/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to find death certificate and ss# for my wife's father. the info was lost when her brother lost the family home. The website claimed birth/death certificates and possible ss# (depending on some factor) AFTER I paid there was no birth/death certificates even as a section. most of the info was inaccurate, and it states in the Social Security section that it can NOT provide this info by law. this is not only misleading I feel it is false advertising. I want a refund of my money.

  

  Business Response

  Date: 02/03/2025

  Dear ****** *******,

  This response is in regard to the consumer complaint from ****** ******, ID ********. 

  Instant Checkmate is a public records search service that compiles information from various public sources and third-party databases. While our reports may include certain historical records, we do not provide official birth or death certificates or Social Security numbers, as this information is protected by federal privacy laws and is not publicly available. Any references on our site to available records are intended to clarify that the presence of specific data depends on its availability in public records databases. We strive to ensure transparency regarding these limitations.

  After reviewing the account, we can confirm that the membership has been canceled and that any pending charges have been voided. ****** ****** may confirm this credit with their financial institution if necessary. 
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)

  Sincerely,
  Instant Checkmate Support