Complaints

This profile includes complaints for Instant Checkmate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Instant Checkmate

  375 Camino de la Reina Ste 400 San Diego, CA 92108-3083

  
• 

  Instant Checkmate

  4150 Mission Blvd Ste 200 San Diego, CA 92109-5054

  
• 

  Instant Checkmate

  4330 S Valley View Blvd Ste 114 Las Vegas, NV 89103-4051

• 

  Instant Checkmate

  9596 Chesapeake Dr Ste A San Diego, CA 92123-1346

  
• 

  Instant Checkmate

  4330 S Valley View Blvd Ste 114 Las Vegas, NV 89103-4051

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have cancelled my subscription and they keep a charging my account. I have call to let them I cancelled back 2022 and they just charged my account June 2023. This is the second time this year they did it. I dont even go on the website. On my account I dont have a credit/debit card saved but for some reason they are still charging my bank account. Pictures show when it was cancelled and when it was charged again. But with no current open subscription.

  

  Business Response

  Date: 06/30/2023

  
  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *******************, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  We can confirm that two Instant Checkmate accounts were located with ********************* phone number. Account number ********* was canceled on July 27, 2022, and no further charges have been incurred with this account. Account number *********, created on February 5, 2022, has an active Unlimited Phone Report Membership that was purchased on March 9, 2023.
  
  We have cancelled all memberships associated with account number *********, refunded the account back to the payment option used to enroll, and reversed the pending charge. No further charges will be incurred. Additionally, we have disabled this account for further use. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to company in two separate occasions to remove my information off their website as I am survivor of abusive relationships my information online is very dangerous. I received response that my information will be removed when I informed them it was in fact not they stopped responding this is my last effort before I hire attorney and seek legal action

  

  Business Response

  Date: 06/30/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *************************, ID ********. 
  
  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for *************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:06/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been emailing Instant Checkmate for over a month now trying to get them to remove my address & my personal information from their website. On June 14th, ***** from instant Checkmate said that they removed my information from their website. It never was taken down so I followed up 1 week ago again. ******* responded that they removed my information. But it is STILL listed on instant checkmate. This feels like a complete invasion of privacy! Please remove my ****** address from Instant Checkmate's website!

  

  Business Response

  Date: 06/27/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ***************************, ID ********. 
  
  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for *******************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:06/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Remove reviews promoting use of your products for criminal activity. In particular, stalking.

  

  Business Response

  Date: 06/28/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ***********************************, ID ********.
  
  Instant Checkmate is an online people search engine that compiles reports from millions of public records, including information provided by state and local governments. This information is then compiled and displayed in a single, easy-to-read report.
  
  We appreciate Mr. ********** for bringing the SiteJabber review to our attention. The review referenced in his complaint was not left on the Instant Checkmate website but on one operated by SiteJabber, a third party, as shown by the sitejabber.com domain listed at the top of the screenshot provided. SiteJabber is a reputation management platform that allows customers of various businesses to leave honest feedback online.
  
  Instant Checkmate does not and has never promoted criminal activity such as stalking. Additionally, the Instant Checkmate Terms of Use, Section 8 Restrictions" states in part that:
  
  In addition to the above restrictions, the Websites, the ******* Services and Materials, and the Background *********** Services may not be used for the following purposes:
  
  - To physically or emotionally injure or harm any person or entity (e.g., stalking, harassment, defaming, libeling, threatening to provide obscene or indecent materials, fraud, identity theft, and criminal activity).
  - To promote or provide instructional information about illegal activities or advance physical harm or injury against any group or individual."
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:06/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please read this persons review and consider contacting law enforcement. Your company should never support the work of criminals and certainly NOT allow such promotional content on your website, even within customer reviews. It seems your company makes a good habit of responding to ALL reviews, especially within the timing of this review. It is ILLEGAL to knowingly support or promote criminal activity. Even if there is a loophole that somehow make these kinds of reviews legal, please show some human decency. This reviewer is a self-proclaimed stalker and is promoting your service to further his stalking behavior. Fact: Stalking is illegal. Fact: The target of a stalker is a victim. Fact: The victim is the person who is HARMED by the criminal. Fact: Your companys website is promoting use of your product to stalkers / criminals TO HARM VICTIMS. In your ****, your company maintains the right to remove customer comments left in public review from its website. Please exercise this right regarding this particular comment AND please scrub thru past comments and develop tighter screening and removal for the future.This advice is offered with all sincerity, not to point and publicly shame your company. Of course, how your reports of publicly available information are used is not within your control; however, once you promote the use of your reports to further a crime, your company could be seen as furthering or facilitating a criminal act and may be found legally responsible as well.But reallybe human beings and stop advertising that your information is ideal for stalkers to ****, track, harass, and harm their victims. Im especially troubled that this review was not deleted because your company has replied to every review I read during this 2023 time frame. Soits fair to assume your company has read the review and chosen to allow it to remain.

  

  Business Response

  Date: 06/28/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ***********************************, ID ********.
  
  Instant Checkmate is an online people search engine that compiles reports from millions of public records, including information provided by state and local governments. This information is then compiled and displayed in a single, easy-to-read report.
  
  We appreciate Mr. ********** for bringing the SiteJabber review to our attention. The review referenced in the complaint was not left on the Instant Checkmate website but on one operated by SiteJabber, a third party. SiteJabber is a reputation management platform that allows customers of various businesses to leave honest feedback online.
  
  Instant Checkmate does not and has never promoted criminal activity such as stalking. Additionally, the Instant Checkmate Terms of Use, Section 8 Restrictions" states in part that:
  
  In addition to the above restrictions, the Websites, the ******* Services and Materials, and the Background *********** Services may not be used for the following purposes:
  
  - To physically or emotionally injure or harm any person or entity (e.g., stalking, harassment, defaming, libeling, threatening to provide obscene or indecent materials, fraud, identity theft, and criminal activity).
  - To promote or provide instructional information about illegal activities or advance physical harm or injury against any group or individual."
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:06/18/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Instant Checkmate has my address, age, and additional information displayed on their site. I want this information private. The option to opt out does not work, so I cannot access the link required to request removal of my individual page. Link: ********************************************************************************* Record: ******* Page ******

  

  Business Response

  Date: 06/20/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ***************************, ID ********. 
  
  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for ***************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

  Customer Answer

  Date: 06/22/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:06/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I performed a background check on myself around January 31st of this year and paid a 1 time charge. This company fraudulently added reoccurring payments to my cred card. I called them to stop charging my card. They said they would. I got a new credit card and the company kept charging my new credit card. Their recurring payments practices are fraudulent and I want them to STOP charging my credit card! I already went to my bank to get them blocked, but people need to know what this business is doing.

  

  Business Response

  Date: 06/16/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from ***************************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We have cancelled all memberships and refunded ********************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has come to my attention that organizations that receive a commission from the ***** Governor are using 3rd party background checks for applicants. This is not proper background check and therefore disqualifying applicants that have a clean record that was properly expunged, and being discriminated against with false information. These organizations need to be required to perform proper TCIC, NCIC checks, and get rid of incorrect information on their sites. People still use these sites not knowing the difference between a proper accretited background service. Below is a few of the company names, along with the disclamer. The ******************* ************ Instant Check Mate These sites hide behind a disclamer,The information provided by this report has not been collected in whole or in part for the purpose of furnishing consumer reports, as dexned in the ***** Accordingly, you understand and agree that you will not use any of the information you obtain from this report as a factor in: (a) establishing an individuals eligibility for personal credit, loans, insurance or assessing risks associated with e;isting consumer credit obligations- (b) evaluating an individual for employment, promotion, reassignment or retention (including employment of household workers such as babysitters, cleaning personnel, nannies, contractors, and other individuals)- (c) evaluating an individual for educational opportunities, scholarships or fellowships- (d) evaluating an individuals eligibility for a license or other benext granted by a government agency or (e) any other product, service or transaction in connection with which a consumer report may be used under the **** or any similar state statute, including, without limitation, apartment rental, check cashing, or the opening of a deposit or transaction account.

  

  Business Response

  Date: 06/06/2023

  Dear ************************************ 
  
  This response is in regards to the consumer complaint from *********************, ** ********.
  
  Instant Checkmate is a public records search service. Our Terms of Use prohibit the use of the website for any business reason. This includes the collection of data for any purpose other than personal use. A thorough investigation is conducted after an account is suspected of being in violation of these terms.
  
  In the event of a proven violation, the account in question is disabled from further use, all memberships are cancelled, and all charges to be returned to the payment option used (up to 12 months due to system limitations).
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for this service and I cant log back into my account!

  

  Business Response

  Date: 06/01/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from ***************************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We have located their account activated with the email address ************************ instead of ************************ and using their PayPal account.
  

  In order to access the services and obtain a report, they must first log into your account by going to instantcheckmate.com/login. Their username will be the email address used to create their membership, and the password is the one they entered upon creating their account. If they do not recall their password, please click the Forgot My Password link on the login page or contact us so that we may reset their password manually. 
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business is Instant Checkmate Inc. They have made multiple withdrawals from my husband's PayPal account without permission. We signed up for their service and then cancelled almost immediately because the one report we tried to obtain did not provide even the information we were already aware of for the individual we researched, in fact it provided us only information for a completely different person. They have my personal email listed as an account but somehow used my husband's PayPal account which is under his personal email. I have an initial email of an account created, a second email the same day from them for a first month's confirmed payment, an email password reset from 16 days later when we canceled, and then nothing until the email I got yesterday confirming the cancellation because we found out and contacted PayPal, our bank, and Instant Checkmate. They never emailed invoices, receipts, any type of "account info", or even marketing material after we canceled for any sort of account. Instead they just kept submitting invoices to PayPal. It's like they wanted to remain as unseen as possible while still accessing our funds. Even though their response to another complaint I reviewed on BBB said "Customers are sent a confirmation email for any orders placed on the site." My husband never uses his PayPal account and only uses his personal email for the purpose of his Apple ID, so we were completely unaware. They've made a total of 20 different unauthorized withdrawals!

  

  Business Response

  Date: 05/25/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from ***** And ***********************, ID ********.
  
  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  We can confirm that there has been a dispute regarding the charges associated with the account in question, resulting in a chargeback. According to our records, it appears that the account is currently in dispute with their financial institution. In this case, we recommend that they reach out to their financial institution directly to address any concerns they may have regarding a refund. 
  
  We are also able to verify that the membership has been cancelled and disabled, and there will be no additional charges applied. Additionally, as a result of the dispute, this account will be inaccessible going forward.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support