Complaints

This profile includes complaints for Instant Checkmate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Instant Checkmate has 5 locations, listed below.

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• 

  Instant Checkmate

  375 Camino de la Reina Ste 400 San Diego, CA 92108-3083

  
• 

  Instant Checkmate

  4150 Mission Blvd Ste 200 San Diego, CA 92109-5054

  
• 

  Instant Checkmate

  4330 S Valley View Blvd Ste 114 Las Vegas, NV 89103-4051

• 

  Instant Checkmate

  9596 Chesapeake Dr Ste A San Diego, CA 92123-1346

  
• 

  Instant Checkmate

  4330 S Valley View Blvd Ste 114 Las Vegas, NV 89103-4051

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This site ************************** Is posting my mailing information where my children are present and they are at risk - I requested to get the content removed but they are not responding

  

  Business Response

  Date: 11/20/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from *. *********, ID ********. 
  
  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We are unable to identify a report with the information *. ********* provided to the BBB. Additionally, we are unable to locate any prior correspondence from *. ********* requesting data suppression.
  
  *. ********* may access our ************** at ***************************************************************************. Navigate to *********** Tools. From there, select Manage My Suppression Rules. In order to set suppression settings, *. ********* will first need to confirm their identity by providing their full name, DOB, and a phone or email address that they can verify.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:11/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by Experian that Instant Checkmate had my e mail on the dark web and stating I was a member with the e mail. Experian suggested either changing my password with Instant Checkmate or close the account. I went to the log in page on the companys website and was not able to at all sign in or forgot my password clicked and provided the r mail that the company, Instant Checkmate, has published in the internet associated with my name told to me by experian. Instant checkmate states to prove that I am not a robot) and then the click the square of .. the bus page does not work. Either no clicking on the square or the wrong square. Attempted multiple times.

  

  Business Response

  Date: 11/15/2024

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ***** ********, ID ********.
  

  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet ***** Bourbeaus expectations, we request all applicable information listed below:
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The ****** email address or ****** Transaction ID number
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:11/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a records report that this company said they had. When my payment went through they notified me there were no records. I was charged anyway, and discovered charge would automatically happen every 30 days. I would not have purchased the records report if they had stated they had no record of the person I was researching. Their communication with me was fraudulent.

  

  Business Response

  Date: 11/12/2024

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from **** *******, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.
  

  We have cancelled all memberships and refunded **** ******** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:10/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked repeatedly over several years for ************************ to remove slanderous and erroneous information about me from their web-site. I have gone through their "suppression" process several times with no response or corrections on their part. Their incorrect information has cost me damage to my reputation and livelihood. It is affecting me personally, and I am requesting that this organization remove ALL OF MY DATA from their internet site, as the majority of what is listed is FALSE and is not associated with me.

  

  Business Response

  Date: 10/02/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ******** ****, ID# ********.
  
  Instant Checkmate's information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
  
  We also care about the privacy of our consumers and their ability to personally control the display of their public data. Our ****************** allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website.
  
  We have suppressed Ms. ****** public information. Please allow up to 48 hours for these changes to reflect on our website.
  
  Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:09/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name, ******* Canedo **********, is appearing under the search results of ******** ****** (******************************************************************************) and I would like it removed. The third result ********* *** ******) of the url I provided is where my name is listed under possible relatives and I would like my name removed as I have requested the deletion of my info before.

  

  Business Response

  Date: 09/23/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ******* **********, ID# ********.
  
  We care about the privacy of our consumers, as well as their ability to personally control the display of their public data. Our ****************** allows them to limit other users' ability to view their reports while preventing others from abusing this function of the website.
  
  Company records indicate that Mr. ************ report was successfully removed through the ****************** and is no longer accessible on any of the people search sites within the PeopleConnect family, which includes ***************, ************, **************************, and ************.
  
  The ****************** and Instant Checkmate's Terms of Use explicitly disclose that an individual's name may persist as a potential relative or associate on another person's background report. It is important to understand, however, that if ones name appears as a potential associate or relative, selecting that name in one of those potential reports will not direct one to an actual report or provide any other identifying information.
  
  We hope you can understand that we process requests in a way that respects privacy, prevents abuse, and keeps the Suppression Tool available for legitimate use.
  
  Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a trial and when Intried to cancel couldnt find my account login and password. I ended up calling after maybe a year, I was told they would cancel the account. Months later I found I was still being charged. I called again and was assured they would fix the problem and refund me. This has been since 2022 and Im still being charged. I could never get anything in writing to confirm cancellation and have not been refunded!

  

  Business Response

  Date: 09/16/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ***** *********, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to *********************************** After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels. Furthermore, the account ******************* for Ms. ********* was created on June 23, 2023. We have no record of an account associated with the email address provided prior to that date.  
  
  As a courtesy, we have cancelled all memberships and refunded Ms.Rubendalls account back to the payment option used to enroll for $37.23, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

  Customer Answer

  Date: 09/18/2024

  I will be obtaining copies of my bank statements which will show that I have been charged long before 2023. The company should be able to provide cancellation in writing. When I tried over the phone I never received anything in writing. I was told it was cancelled then ended up being charged later. 

  

  Business Response

  Date: 09/20/2024

  Dear **** *****,
  
  This response is in regards to the consumer complaint from ***** *********, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels prior to the cancellation of the account on September 16, 2024. Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to ************************************************************. 
  
  As a courtesy, we have confirmed the account is cancelled and the last three monthly charges, back to the payment option used to enroll, and no further charges will be incurred. Due to company policy, no additional refunds are available for ***** *********** Intant Checkmate account.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

  Customer Answer

  Date: 09/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *********
  
   
  

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the service, when I no longer needed it I used their website to cancel the service. Ive noticed they kept charging me. I have now used the website again to cancel. I have not received any kind of cancelation notice so I assume its still not canceled. Im hoping the business will see this complaint and fix the issue.

  

  Business Response

  Date: 09/06/2024

  Dear *******************,
  
  This response is in regards to the consumer complaint from *****************************, ID  ********:
   
  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to  *********************************** After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels prior to the account being successfully cancelled on September 5, 2024.
  
  As a courtesy, we have also refunded *****************************' account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never gave Instant Checkmate consent to post my dob or other personal information about me and where I live etc. This is ridiculous. I have previously requested removal of my personal identifying information from their site. But no response from them. I am requesting immediate removal and permanent deletion of all identifiable information. I ask that they guarantee me that it will never be relisted again or made published on the internet for public viewing ever again. I never gave them permission to post my dob or any other information about me and where I live etc. This is ridiculous.

  

  Business Response

  Date: 08/29/2024

  Dear ********************************,
  
  This response is in regards to the consumer complaint from ***************************, ID ********.  
  
  Instant Checkmates information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  In order to suppress your ******************************* publicly available information from appearing on InstantCheckmate.com and related people search sites, they can access the Suppression Tool located at this link: *****************************************************. They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, **********************************************************;
  
  ******************************* request to remove your information from the Instant Checkmate website will be applied to the *********** displayed on all people search sites owned by PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

  Customer Answer

  Date: 08/29/2024

  its a lousy execuse that they are supplying public information. they are obtaining and promoting my personal information that I have not given consent to 

  i Hope they will remove my personal information from all their affiliates as well  

   

  

  Business Response

  Date: 08/29/2024

  Dear ********************************,
  
  This response is in regards to the consumer complaint from ***************************, ID ********.
  
  At this time, we allow all consumers to easily set suppression rules for Intelius and other sites operated by its sibling entities. This service is free, and provides the easiest, most thorough mechanism available to prevent their information from being shown to others using our site. 
  Note, however, that suppressing ********************** information on all People Connect sites does not affect whether the information will be available from other sources, including the third-party sources of the information we gather.
  
  If ****************** is looking to exercise her right to delete user information, please have her visit our privacy center here, ***************************************. Those rights apply to information that we collect and maintain about our users, such as information users provide to us when they create an account with us, information regarding user interactions with our website and customer care channels, and traffic data, which includes IP addresses, browser types and the pages users visit while using our sites. A ****** description of user information and how it is collected, stored, and used can be found in our Privacy Policy.
  
  Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a report and upgraded to add an email report. The information in the original report is outdated as I had already verified newer data than what was presented. The email in the original report and in the add-on report were invalid.They are selling a product that is useless and is irrelevant due to the erroneous data.

  

  Business Response

  Date: 08/27/2024

  Dear ********************************, 
  
  This response is in regards to the consumer complaint from ***************************, ID ********. 
  
  We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time, as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.
  
  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet ***************************** expectations, we request all applicable information listed below:
  
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The ****** email address or ****** Transaction ID number
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

  Customer Answer

  Date: 08/27/2024

  Here is the information requested - I had to select reject response to get a comment box.

  name used on account:  ***************************

  Email address registered: ********************

  Card used: 448233******3228

  PayPal address: *****************

  I believe I included all information that was requested - if I missed anything, please let me know.

  

  Business Response

  Date: 08/27/2024

  Dear ********************************, 
  
  This response is in regards to the consumer complaint from ***************************, ID ********. 
  
  We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time, as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.
  
  Lastly, we have refunded ***************************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  Date:08/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have previously requested removal of personal identifying information from their site. Instant Checkmate temporarily removed it and then reposted all of it again without my permission or consent. I am demanding immediate removal and permanent deletion of all identifiable information and a guarantee that it will never be relisted again.

  

  Business Response

  Date: 08/15/2024

  Dear ********************************,
  
  This response is in regards to the consumer complaint from *****************************, ID ********. 
  
  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  Please note that removing Mr. ********** information from Instant Checkmate and other People Connect sites wont prevent the data from appearing elsewhere. This includes other websites and public records databases. Instant Checkmate, for example, collects information from various public sources, and new data may become available even after it's been removed from our site.
  
  We have removed the report for *****************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support