Complaints

This profile includes complaints for Lawn Love Lawn Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lawn Love Lawn Care has 13 locations, listed below.

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  Lawn Love Lawn Care

  402 W Broadway Ste 442 San Diego, CA 92101-3542

  
• 

  Lawn Love Lawn Care

  401 N Tryon St # 42 Charlotte, NC 28202-2196

• 

  Lawn Love Lawn Care

  506 2nd Ave Ste 1400B Seattle, WA 98104-2343

• 

  Lawn Love Lawn Care

  1777 NE Loop 410 Ste 600B San Antonio, TX 78217-5209

• 

  Lawn Love Lawn Care

  Jacksonville, FL 32201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11 April, I was billed and charged for services we did not receive. The company has not been to my residence to complete any services this year. Because of that, I located a different law care company to service our home. When i looked at my account, I noticed a charge in the amount of $109.33 that cleared my account on 24 April. I messaged the company to let them know I had been charged for services not completed. They responded that they show we did receive service on 11 April which is 100% false. I work from home and so does my wife. No one from the company has been to our house a single time since we paused services last fall 2022.

  

  Business Response

  Date: 05/03/2023

  Hello *****,
  
  Greetings!
  
  I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  Thank you for bringing this matter to our attention. Im very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. We will be reaching out to you soon to discuss our available solutions for your concern and make things right.  
  
  Respectfully, 
  ******, Lawn Love

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted including a long grass fee ($15) a service at *** around $50 and I knew it was too good to be true but I foolishly believed them. I was told it would be a 3 cut minimum and I asked repeatedly if that price was the same per and if I needed to pay everything upfront. I questioned the price multiple times and was assured it was valid before setting my appointment. I had my doubts given the pushiness of the sales person I spoke with wanting to add extra services. When they arrived they did about half the job before telling me I needed to pay over $300 suddenly for the job could be finished. It felt like extortion and I was shocked! I was told the long grass fee was 100% of the cut cost which still didn't match the original price. Even doing the math myself I only calculated $150. So, how did this happen?! I am shocked and truly can't afford to ever use these people again. I feel lied to and truly betrayed. I thought they were local even with how they were advertised to me but their call center was overseas. I feel so stupid and mislead. I only went with them to avoid being scammed after a bad experience with a private mower I had on Thumbtack but this was ten times worse! They mowed the lawn and took care of things out front but they didn't get all of it on the side either... I could understand and be totally willing to pay at *** $150 for services rendered one time but I balk at $359.99. That's nowhere near what was quoted even with the fees.

  

  Business Response

  Date: 05/03/2023

  Hello ******,
   
  Greetings!
   
  I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We apologize for the terrible experience you had with one of our services. We already investigated your issue and have an available resolution. We will be reaching out to you soon as possible as we would love to discuss this with you further and make things right.  Thank you! 
   
  Respectfully, 
  ******, Lawn Love

• Initial Complaint

  Date:05/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charge me tall grass. I did not have tall grass. Barely have any grass? I want to get out of this I want this cancel .

  

  Business Response

  Date: 05/01/2023

  Hello *******,
  
  Greetings!
  
  I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  We value your business and regret that you were disappointed.  Furthermore, we will be reaching out to you soon to discuss your experience in detail and see how we can improve your experience and our process. 
  
  Respectfully, 
  ******, Lawn Love

  Customer Answer

  Date: 05/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:04/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A LawnLove service provider has been charging and continues to charge my credit card for services I did not order and do not want performed. The LawnLove website makes it impossible to cancel membership. I do not want any further services from LawnLove. Their website does not even permit bank information to be withdrawn.Very easy to sign up to LawnLove but very hard to leave. They are an example to everything that is bad about online "services".

  

  Business Response

  Date: 04/26/2023

  Hello *******,
  
  Greetings!
  
  I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We value your business and regret that you were disappointed.  Furthermore, we will be reaching out to you soon to discuss your experience in detail and see how we can improve your experience and our process.
  
  
  Respectfully, 
  ******, Lawn Love
  

  Customer Answer

  Date: 04/26/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:04/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had contacted Lawn Love as a last resort a few days ago, 4/19. I was able to find a local, ************ instead. I had previously worked with Lawn Love and they would consistently cancel service. At that time, with some difficulty, I was able to cancel. This time, I login to try to cancel my service and I was told on the website I couldn't due to a 3 cut minimum. It seems like a very irresponsible and manipulative business practice to force people to pay for services not provided or needed; especially when given ample notice and no lawn mower had yet to be identified.

  

  Business Response

  Date: 04/22/2023

  Hello ****,
  
  Greetings!
  
  I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  We apologize for the terrible experience you had with one of our services. We already investigated your issue and have an available resolution. We will be reaching out to you soon as possible as we would love to discuss this with you further and make things right.  Thank you! 
  
  Respectfully, 
  ******, Lawn Love
  

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used lawn love for lawn mowing last year. I cancelled the service in October. I got home today and they had mowed, and charged me. I contacted them, and they claim I only paused my service. They also claim they emailed and texted me recently, I received neither.

  

  Business Response

  Date: 04/21/2023

  Hello *****,
  
  Greetings!
  
  I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We value your business and regret that you were disappointed.  Furthermore, we will be reaching out to you soon to discuss your experience in detail and see how we can improve your experience and our process.    
  
  Respectfully, 
  ******, Lawn Love
  

  Customer Answer

  Date: 04/21/2023

  I don't mean to reject or accept this response because I don't know what it means to do so.I accept them contacting me through here or email, but I do not accept this as a final solution at this time. I cannot find how to respond otherwise.

  

  Business Response

  Date: 04/22/2023

  Hello *****,

   

  Thanks for your response.  I appreciate it.

  
  I reviewed your concern and learned that one of our Experience Specialists ***** reached out to you.  If you have other concerns or requests on how you would like this to get resolved, please let me know or ***********  We will do our best to make things right.  

   

  Thanks,

  ******, Lawn Love

  Customer Answer

  Date: 04/25/2023

  After I posted here, on BBB, my money was refunded. A pain, but all ok now.

• Initial Complaint

  Date:04/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to cancel my service. They say I can not cancel until after my third mow; however, they never have a person available to mow or they don't mow when they say they did. I incurred an HOA fine waiting for them to show up. I ultimately found a reliable service. Please cancel. I am tired of having to skip on the website to avoid incurring cost from this company.

  

  Business Response

  Date: 04/16/2023

  Hello *****,
  
  Greetings!
  
  I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We value your business and regret that you were disappointed, ***********  Furthermore, we will be reaching out to you soon to discuss your experience in detail and see how we can improve your experience and our process. 
  
  Respectfully, 
  ******, Lawn Love

  Customer Answer

  Date: 04/16/2023

  I want to cancel my account. No discussion needed. Just cancel the service. 

  

  Business Response

  Date: 04/17/2023

  Hello *****,

  Thank you for getting back to me.  I appreciate it.

  We have cancelled your account and we will going to send you an email confirmation about it.  Please keep an eye on your email.

  If you have other concerns, please feel free to let me know.  I hope this resolves your BBB complaint.

   

  Warmly,

  ******, Lawn Love

• Initial Complaint

  Date:02/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lawn Love only has one available option to contact support, and that is through their website via email. When you reach out, they send a generic response indicating you will hear back from them in the order your complaint was received- they never respond. I have checked my junk mail, my inbox, even my alternate email in case somehow this was my mistake. No- they just simply never respond. Furthermore, the lawn care professionals can come whenever they see fit apparently. My lawn care professionals messaged me that even though I scheduled for Monday-Tuesday, theyd be arriving Saturday due to inclement weather. I live in the area they serve- there is no inclement weather. If youre going to allow the professionals you contract to lie to their customers, at least make it believable. Its supposed to be absolutely beautiful out this week, so I cant wait to see this supposed inclement weather. Its also absurd that there is only one way to contact your support staff in this day and age- I am confident in that you get hundreds of complaints a year and not adapting to provide phone support or at least a chat component is ridiculous. I would never recommend Lawn Love to a friend. I wouldnt even recommend Lawn Love to an enemy. I want out of my contract and for someone, just once, to acknowledge that it is unacceptable the way they disregard their consumers.

  

  Business Response

  Date: 02/18/2023

  Hello *******,
  
  Greetings!
  
  I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We apologize for the unexpected delays in your schedule. I understand that this can be quite disappointing, especially since expectations were already set.  We will be reaching out to you soon to make things right.
  
  Respectfully,
  ******, Lawn Love

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started services with Lawn Love. From the start their services were horrendous. Canceling. Not showing. I called and asked for all my services to be canceled and was told they were. I was charged $92 for a lawn treatment that was not approved. I called to dispute and they told me I didnt cancel my lawn services. I disputed with them for over 30 mins because cancel all my services with you means cancel all services. They refused to give me a refund. I would like my $92 back.

  

  Business Response

  Date: 11/03/2022

  Hello *******,
  
  Greetings!
  
  I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. I am sorry to hear that you have been charged for a service that you requested to be cancelled.  Please know that we are proactively working to improve your experience.  We will be reaching out to you soon to make things right.
  
  Respectfully,
  ******, Lawn Love

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This agency has the worst customer service. The last straw was that I canceled a "**** trimming" service last week, and they billed me for it anyway.

  

  Business Response

  Date: 11/03/2022

  Hello *******,
  
  Greetings!
  
  I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. I am sorry to hear that you have been charged for a service that you requested to be cancelled.  Please know that we are proactively working to improve your experience.  We will be reaching out to you soon to make things right.
  
  Respectfully,
  ******, Lawn Love

  Customer Answer

  Date: 11/04/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************