Complaints

This profile includes complaints for Lawn Love Lawn Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lawn Love Lawn Care has 13 locations, listed below.

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  Lawn Love Lawn Care

  402 W Broadway Ste 442 San Diego, CA 92101-3542

  
• 

  Lawn Love Lawn Care

  506 2nd Ave Ste 1400B Seattle, WA 98104-2343

• 

  Lawn Love Lawn Care

  1777 NE Loop 410 Ste 600B San Antonio, TX 78217-5209

• 

  Lawn Love Lawn Care of Fort Worth

  4500 Mercantile Plaza Dr # 300B Fort Worth, TX 76137-4225

• 

  Lawn Love Lawn Care

  50 Fountain Plz Ste 1400B Buffalo, NY 14202-2215

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to have my $25 initial discounted fee for grass cutting at my residence of ************************************************** for the past month!!LawnLove representatives located in the *********** have been unable to assist me with obtaining a Lawn Pro to complete my grass since the end of April!!I am demanding that LawnLove immediately locate an authorized LawnLove cut pro team to cut my lawn asap.I am demanding as well not to be charged the $25 for the first cut due to your Employees poor unprofessional customer service for the past month that I was subjected to over the phone !!!I am further demanding that my second cut be the $19 discounted fee to adequately resolve this service issue WITHOUT LITIGATION

  

  Business Response

  Date: 05/16/2025

  Hello ******,
  
  I hope this message finds you well.
  
  I'm reaching out regarding your Better Business Bureau (BBB) complaint (#********). First and foremost, I want to sincerely apologize for any inconvenience you've experienced.
  
  Ive attempted to connect with you via email and phone, but it appears Im currently unable to reach you. That said, I want you to know that were committed to making this right.
  
  As a step toward resolution, we've credited your account so your upcoming mow will be free of charge. If theres anything more we can do to address your concerns, please dont hesitate to reach outwere here to help and will do our best to make things right.
  
  Thank you again for your time.
  
  Warm regards,
  ******, Lawn Love

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lawn Love sent someone to my home on May 8, 2025 to mow my lawn and when questioned the mower had my full name and home address. I have never contacted this company, scheduled lawn service, or knowingly given them my name let alone my home address. The mower was also unable to tell us how much the service would cost us. Effectively, this company tried to perform uncontracted work on a private residential property without the express written or verbal consent of the current resident and was, I can only assume, intended to collect payment from me for this unwanted service.

  

  Business Response

  Date: 06/02/2025

  Hi *****,

  Thank you for your feedback, this will definitely help us improve! 

  As discussed, you agree to continue with your service. Your next scheduled service will be on Thu, Jun 5 to Fri, Jun 6. PLease let ius know if you need anything. 

  We will for sure contact again once the service is completed to see how it went. 

  Thank you! 

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously used this company before and decided to try them again. They scheduled me for a $19 special. I am unhappy with the service this time around. The young professional left patchs of grass uncut throughout the lawn and double charged me as well. He never spoke to me directly about any additional cost. When I looked at the receipt later I then saw the additional $48 was for tall grass. $48 is excessive especially since my grass wasnt tall. Their $19 special turned into $72 without notice. I have no issue with paying for services rendered as long as its fair. Customers are owed proper communication. I would have not used their service had I known they would falsely charge $48 for a tall grass fee. I have before and after photos to prove my case. I received threatening messages when they first had issues retrieving the funds. Messages stated that my service will be cancelled. I never signed a contract therefore they should not return in the future. Overall, with the lack of communication and the unsatisfactory service, I will not be a return customer.

  

  Business Response

  Date: 06/15/2025

  Hi Wahseeola,

  Thank you for your review. As what we have agreed on the call, we have credited your account $108.10. You will be able to see this credit on the billing page in your LawnLove account. We also reached out to you after your service was marked completed and were glad to know you were satisfied with the service and happy about it. 

  Your initial feedback was incredibly helpful in allowing me to escalate and resolve your issue. I hope the support I provided helped restore your confidence and trust in LawnLove. 
  
  The rating reflects my performance, so if you feel your experience has improved, an updated review would mean a lot.
  
  It only takes a minute, and Id truly appreciate it! If there's anything else I can help, please let me know!
  
  Thank you. 

  Cess

   

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lawn Love had multiple delays from multiple contracters to cut my grass. My price is always $57. After a week worth of delays, I get a quote saying my grass it too tall and now my price is $174 and they won't cut it until I approve. Contacted customer service and they would only offer to cover a portion of the extra fees cause by their delays and even suggested having someone cut it to the appropriate height so they could cut it again.

  

  Business Response

  Date: 05/07/2025

  Hello ******,
  I hope this message finds you well.
  I'm reaching out regarding your Better Business Bureau (BBB) complaint #********. We sincerely apologize for any inconvenience youve experienced.
  I've attempted to contact you via email to find out how the current service went, as were eager to resolve this matter and make things right. I would greatly appreciate it if you could review and respond to my email at your earliest convenience.
  Looking forward to your reply.
  Warm regards,

  ***** ******

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my lawn cut on 04/24/2025, and they charged me ****** plus a ***** tip, which came to ****** I received an email that in which was supposed to be to remove weeds. I received an email from the company stating they didn't do the weed removal because it was going to cost an additional ***** to cut the weeds once they removed their tool in which I didn't agree so the service was never done. They still charge me this amount for grass cutting I have an email stating that the weed removal was never done that price is ridiculous when I normally pay ***** for lawn service. I will never use them again, buyer beware.

  

  Business Response

  Date: 05/07/2025

  Hi Alana,
   
  I tried giving you a call but was directed to voicemail. Id really appreciate the opportunity to speak with you directly about your experience.
   
  Please let me know a time that works best for you, and Ill make sure to be available.
   
  Looking forward to hearing from you.
   
  Best regards,

  Cess

• Initial Complaint

  Date:04/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are currently billing me for service that was not provided nor authorized.

  

  Business Response

  Date: 05/06/2025

  Hello ******,
  I hope this message finds you well.
  I'm reaching out regarding your Better Business Bureau (BBB) complaint #********. We sincerely apologize for any inconvenience youve experienced.
  I've attempted to contact you via email and also left a voicemail, as were eager to resolve this matter and make things right. I would greatly appreciate it if you could review and respond to my email at your earliest convenience.
  Looking forward to your reply.
  Warm regards,

  ***** Harris 

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my account deleted with no reason. When I tried to contact the company about why it was deleted I was just transferred from person to person then hung up on multiple times. The attitude of the agents I talked to was just very rude and they told me that I need to be nicer to them.

  

  Business Response

  Date: 05/06/2025

  Hello ******,
  I hope this message finds you well.
  I'm reaching out regarding your Better Business Bureau (BBB) complaint #********. We sincerely apologize for any inconvenience youve experienced.
  I've  contacted you via email and assist how I could. Your account has been deactivated and can not be reactivated. Again, I am sorry for the experience this has caused.
  Looking forward to your reply.
  Warm regards,

  Megan

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in no need of the services provided by Lawn Love, but yet any time I am having to go to their website to try and cancel the service, an error occurs. I believe the website is poorly done, and does not have the customers interest at all when trying to contact the business about service and cancellations. There is an option to do so, but even that leads to errors. My only need at this moment is to have the service cancelled all together.

  

  Business Response

  Date: 05/02/2025

  Hello *******,
  I hope this message finds you well.
  I'm reaching out regarding your Better Business Bureau (BBB) complaint #********. We sincerely apologize for any inconvenience youve experienced.
  I've attempted to resolve your issues, as were eager to resolve this matter and make things right. I would greatly appreciate it if you could review and respond to the BBB about your issues being resolved.
  Looking forward to your reply.
  Warm regards,

  ***** ******

  Customer Answer

  Date: 05/06/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  Date:04/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my Lawn Love service in July 2024 because I moved out and no longer lived at the property. My last authorized service was in June 2024. However, I was recently charged on April 19, 2025, for a service that was completed. When I contacted Lawn Love, they told me they couldn't dispute or refund the charge because my service was "paused" instead of fully canceled. This doesn't make sense to me, especially since I canceled the service back in July 2024. They also mentioned that I canceled the service on April 10, 2025, but this is incorrect as I only downloaded the app on April 19, 2025, to investigate the charge and then canceled the service again myself. I don't want to be charged for a service I didn't authorize, particularly since I haven't lived there in almost a year. Everything was fine after I canceled last year, so this situation is very confusing

  

  Business Response

  Date: 04/30/2025

  Hello ********,
  
  I hope this message finds you well.
  
  I'm reaching out regarding your Better Business Bureau (BBB) complaint #********. We sincerely apologize for any inconvenience youve experienced.
  
  I've attempted to contact you via email and also left a voicemail, as were eager to resolve this matter and make things right. I would greatly appreciate it if you could review and respond to my email at your earliest convenience.
  
  Looking forward to your reply.
  
  Warm regards,
  ******, Lawn Love
  
  
  

• Initial Complaint

  Date:04/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 4 2025 threw April 18 2025 have not been met .

  

  Business Response

  Date: 04/30/2025

  Hello *******,

  I hope you're doing well. I'm reaching out regarding your complaint (ID#: *********. I previously sent you an email and text message in hopes of resolving the issue, but I havent received a response yet.

  Id really appreciate the opportunity to assist you further. Please let me know if there's a convenient time for you to discuss this or if there's anything else I can do to help.

  Looking forward to hearing from you.

  Best regards,

  Cess