Complaints
This profile includes complaints for Lawn Love Lawn Care's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 187 total complaints in the last 3 years.
- 67 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called them to inquire information about their service. I never had them do any service any work and have attempted to cancel them numerous timesemail calling they have not done any work and are trying to bill me.
Business Response
Date: 01/23/2025
Hello *****,
Warm greetings!
I'm reaching out to address your Better Business Bureau (BBB) complaint #******** and extend our sincere apologies for any inconvenience caused.
Upon thorough examination, we've verified that our Experience Specialist, *****, has already been in touch with you regarding your concerns. She has informed us that she advised you that your account has been cancelled and she credited the account so you will not be charged for the service
We'd greatly appreciate it if you could let us know whether ******* assistance and resolution have met your satisfaction. Your feedback is invaluable to us, and we're eager to hear if she has successfully resolved the matter to your expectations.
Looking forward to your response.
Best regards,
******, on behalf of Lawn LoveInitial Complaint
Date:01/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We are contracted thru ************************ to have my young adult autistic sons lawn cared for from April 1 to October 1, we have been charged for services not rendered for months during winter snow fall for lawn services not performed. ****** for 6 times services were claimed to be preformed that were not. This is paramount to fraud. Trying to get money refunded in a peaceful resolution or will be forced to take a legal route.Business Response
Date: 01/15/2025
Hello *****,
Greetings!
I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We apologize for the inconvenience.
Upon review, one of our Experience Specialists *****, already reached out to you regarding your concern/complaint. ***** sent you an email as we aim to make things right. We would highly appreciate it if you could respond to Megans email.
Looking forward to hearing from you.
Respectfully,
******, Lawn LoveInitial Complaint
Date:01/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I requested a leaf removal service once all the leaves in my yard had fallen - leaves were to be bagged and removed as part of the service. Someone came by to gather up all of the leaves into two large piles in the front and backyard, and then left. They then proceeded to delay the service for a few days after until Dec 6th when the service was marked as completed and I was charged.I gave feedback the following day, the 7th, that the service was not completed, but received no response. I reached out to Lawn Love support today and was told I did not disupe the charge within 5 days and there was nothing they could do.I've requested a dispute through my bank as well.Business Response
Date: 01/14/2025
Hello *******,
Greetings!
I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We apologize for the inconvenience.
Upon review, one of our Experience Specialists *****, already reached out to you regarding your concern/complaint. ***** sent you an email as we aim to make things right. We would highly appreciate it if you could respond to Megans email.
Looking forward to hearing from you.
Respectfully,
******, Lawn LoveInitial Complaint
Date:01/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Lawn Love charged me for 3 lawn mowings that I did not receive. I corresponded with the person mowing my lawn on the Lawn Love site and we agreed that the person would mow my lawn one more time this year (2024). He was delayed several times but did the final mowing on November 21 2024. Lawn Love charged me for 3 additional mowings, 11/30/2024, 12/14/2024 and 12/28/2024. When I called the company, they claimed that I had to dispute the charges within 5 days. I wouldn't have known that they charged me if I hadn't noticed it on my **************** transitions when I review them. All the other times I have been charged, Lawn Love sent me a notification email telling me they were going to charge me, but not for these three charges. ***, grass does not grow in **** where I live after mid-November.Business Response
Date: 01/10/2025
Hello ***,
Warm greetings!
I'm reaching out to address your Better Business Bureau (BBB) complaint #******** and extend our sincere apologies for any inconvenience caused.
Upon thorough examination, we've verified that our Experience Specialist, *****, has already been in touch with you regarding your concerns. She has informed us that she advised you that she tried refunding you for 2 of the charges but there is already an open dispute with your bank. She said she would watch the dispute to see if it goes in your favor or our favor. If the dispute goes in our favor, we will refund you $133.98.
We'd greatly appreciate it if you could let us know whether ******* assistance and resolution have met your satisfaction. Your feedback is invaluable to us, and we're eager to hear if she has successfully resolved the matter to your expectations.
Looking forward to your response.
Best regards,
******, on behalf of Lawn LoveInitial Complaint
Date:11/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My complaint I have been charged 50 dollars several times for work never done. I do not know what it is for. I pause my service for the winter but they continue to charge me. I have sent them several e-mails asking them to cancel me completely. Never received a response.Business Response
Date: 12/12/2024
Hello ****,
Greetings!
I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We apologize for the inconvenience.
Upon review, one of our Experience Specialists *****, already reached out to you regarding your concern/complaint. ***** sent you an email as we aim to make things right. We would highly appreciate it if you could respond to Megans email.
Looking forward to hearing from you.
Respectfully,
******, Lawn LoveInitial Complaint
Date:11/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Attempted to Cancel Lawn Love service on Nov 11th 2024, after 2 failed attempts for booking 1st visit', and experiencing same-day cancellation/reschedules. Received error in app because I was within 'first 3 services' trial period and had ongoing service scheduled (what I was trying to cancel).Only option was to use virtual assistant, which told me account would be canceled after next service, within 2-3 days (couldn't be canceled before service, apparently, because I was within 24 hours, due to unwanted-auto-reschedule from last no-show). Next Service was never provided. Checked back into app on Nov 20th, 2024, to confirm cancellation of all services. and found account was not canceled, instead service automatically scheduled for coming week, same error when attempting to cancel.Only option was to use virtual assistant, again, after telling it that CC would be canceled & report made to BBB if previous cancellation request not honored, it canceled my upcoming service immediately. I was billed on Nov 18th, 2024 for equivalent of full month of service vs the 60$ per visit rate agreed to, or the special first visit rate ($19) that bot informed me would be applied on first attempt to cancel, but never received any services at all.Business Response
Date: 11/26/2024
Hello ******,
Warm greetings!
I'm reaching out to address your Better Business Bureau (BBB) complaint #******** and extend our sincere apologies for any inconvenience caused.
Upon thorough examination, we've verified that our Experience Specialist, *****, has already been in touch with you regarding your concerns. She has informed us that she processed a refund of $159.51 to the card on file. Kindly allow 7-10 business days for the refund to reflect in your account.
We'd greatly appreciate it if you could let us know whether ******* assistance and resolution have met your satisfaction. Your feedback is invaluable to us, and we're eager to hear if she has successfully resolved the matter to your expectations.
Looking forward to your response.
Best regards,
******, on behalf of Lawn LoveInitial Complaint
Date:10/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 12, 2024 I tried a company name LawnLove out for lawn services at my home. On 6/15/24 A lawnlove specialist came out to service my yard. The job was incomplete but because it was $19.99 to try I paid the $19.99 and attempted to cancel the service. I went into the Lawnlove app and followed the cancellation steps which ended with confirming via phone. I called the number given and the number wasn't in service. On 6/17/24 someone showed up at my home stating they were there to complete the job. I informed the gentlemen I no longer wanted service and I cancelled, I then asked for a good number to contact the company and he gave me the same number that was out of service. I emailed the company that I wanted immediate cancellation.On June 19, 2024 my account was debited $23.41 via debit card (ending 0392). After several attempts to cancel the service, I thought my email to Lawnlove via the app was sufficient enough for them to stop the service. No one showed up anymore for a while however, my account was debited $65.81 on July 11th almost 22 days after the 1st debit. I instantly called my bank and disputed the charges once I noticed it. (14871472-still pending). I was told I needed to order a new debit card to ensure that the company doesn't do it again. I noticed the $65.81 after seeing $50.41 debited 8/7/24. I filed a claim on the $50.41 as well. (******** - DENIED). After seeing the denial i was livid. I tried contacting lawnlove again via email and again told to click a link that didn't work. It is impossible to cancel this service at this point so my bank should've protected me. But it didn't. I gave them the emails sent for cancellation so they could see the number didn't work or the link. Still they denied it saying I didn't cancel the service. I explained I couldn't. So Chime created a block on the account and I received a new card. Lo and behold 10/30/24 I wake up to another $50.41 pending.Business Response
Date: 11/07/2024
Hello Jamise,
Warm greetings!
I'm reaching out to address your Better Business Bureau (BBB) complaint #******** and extend our sincere apologies for any inconvenience caused.
Upon thorough examination, we've verified that our Experience Specialist, *****, has already been in touch with you regarding your concerns. She has informed us that she processed 2 refunds in the amount of $100.82 to the card on file. Kindly allow 7-10 business days for the refund to reflect in your account.
We'd greatly appreciate it if you could let us know whether ******* assistance and resolution have met your satisfaction. Your feedback is invaluable to us, and we're eager to hear if she has successfully resolved the matter to your expectations.
Looking forward to your response.
Best regards,
******, on behalf of LawnStarterInitial Complaint
Date:10/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged for a lawn mow after I cancelled the serviceBusiness Response
Date: 10/16/2024
Hello *****,
Warm greetings!
I'm reaching out to address your Better Business Bureau (BBB) complaint #******** and extend our sincere apologies for any inconvenience caused.
Upon thorough examination, we've verified that our Experience Specialist, *****, has already been in touch with you regarding your concerns. She has informed us that she processed a refund of $60.99 to the card on file. Kindly allow 7-10 business days for the refund to reflect in your account.
We'd greatly appreciate it if you could let us know whether ******* assistance and resolution have met your satisfaction. Your feedback is invaluable to us, and we're eager to hear if she has successfully resolved the matter to your expectations.
Looking forward to your response.
Best regards,
******, on behalf of Lawn LoveInitial Complaint
Date:10/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive tried to cancel this service multiple times and recieve an error when I try to cancel it.Business Response
Date: 10/04/2024
Hello ******,
Warm greetings!
I'm writing to address your Better Business Bureau (BBB) complaint (#********) and extend our sincere apologies for any inconvenience you may have experienced.
After a thorough review, we noted that the issue with canceling your lawn mowing service was related to our 3-Cut Policy. However, as a one-time courtesy, we've gone ahead and canceled your Lawn Love account. Rest assured, you will not be charged for any services, and no further visits will be scheduled for your property.
If you ever need our services again, whether next season or in the future, please dont hesitate to reach out. Wed be more than happy to help keep your lawn neat and beautiful.
We hope this resolution meets your satisfaction. Your feedback is invaluable to us, and we'd love to hear if this has successfully resolved the issue to your expectations.
Looking forward to your response.
Best regards,
******, on behalf of Lawn LoveInitial Complaint
Date:10/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got this lawn service for my disabled husband as a Fathers day gift. I noticed after the first couple of services they were only MULCHING the lawn and not bagging it and hauling it off (this is not a clear option on the website). I called them and asked to add the bagging service which took my bill up from ***** every two weeks to ***** (it was only supposed to be $15 extra). I caught them on 09/21/24 mulching my lawn again. I talked to the lawn care person and he said he didn't see the bagging service on my account. I then called them and they went back through the account and saw that I did indeed add the service. But again they don't have it added to my account. We have spent over $150.00 in Scotts turf builder and Weed and Feed and the weeds in my lawn are awful. This is the worst my yard has looked in 20 years. So when I called them on 09/21/24 the customer service *** said he would rectify the problem including pulling the weeds out of the flower beds that have choked out $50.00 worth of plants that were planted there. I haven't heard anything back, then I looked in my bank and they have charged me again. I got the text saying they were coming on 10/05/24 so I called the customer service line, they still don't have the bagging service on the account and I am annoyed they charged me before the service was complete. I want it done right or all the money refunded including adding the the $200.00 I have spent trying to kill weeds. And $200.00 is cheap, because we bought other things like preen. I just get a run around calling their customer service.Business Response
Date: 10/11/2024
Hello Lori,
Greetings!
I am reaching out to you regarding your Better Business Bureau (BBB) complaint #22378072. We apologize for the inconvenience.
Upon review, one of our Experience Specialists Megan, already reached out to you regarding your concern/complaint. Megan sent you an email as we aim to make things right. We would highly appreciate it if you could respond to Megan’s email.
Looking forward to hearing from you.
Respectfully,
Janice, Lawn Love
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