Complaints
This profile includes complaints for Lawn Love Lawn Care's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 187 total complaints in the last 3 years.
- 67 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Lawn Love is trying to charge me an additional $40 for a "long grass fee" which is the maximum they can charge and is reserved for grass that is all over 9 inches. It is the first mow of the season, but my yard is tiny. In the before photo the pro sent, you can literally see bare patches which would contradict their only policy for upcharging.
Business Response
Date: 04/17/2025
Hello,
I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We apologize for the inconvenience. I have already reached out to you regarding your concern/complaint. I sent you an email and left a Voicemail as we aim to make things right. We would highly appreciate it if you could respond to my email.Looking forward to hearing from you.
Respectfully,
*****, LawnStarter
Initial Complaint
Date:04/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On several different occasions this business sent third-party contractors out to my home to mow my grass but on civil occasions the grass was never cut I would be out of town for work and didn't realize it until I was finally at home and they were supposed to come and cut the grass and yet they didn't they had a second ********* come out and he told me that the mom love app was down and that I need to pay him $370 for tree trimming and yard care for him only to rake leaves and leaveBusiness Response
Date: 05/07/2025
Hi *******,
I hope you're doing well.
We've been reaching out and doing our best to process the refund we agreed on. Unfortunately, because the payment was made outside of our platform, we're unable to process the refund directly.
We truly want to help resolve this for you and can process the refund immediatelyif youre able to provide any proof of payment showing that you paid the pro $375.
If youre unable to provide proof, we recommend filing a police report and contacting the pro directly regarding this claim. While we would love to assist further, we currently have no record of the transaction to support the refund.
Thank you again for your patience and understanding.
Best regards,
Customer Answer
Date: 05/07/2025
The The complaint was never solely based on the fact of me handing that man ********************************************************************************** your email your company supposedly sent technicians on four different occasions to my home to cut my grass they never showed up and when I asked for a refund you told me that it was 5 days was the ***** period to make a complaint I reached out and contacted the BBB in regards to your response you agreed to pay me $185 as a payoff but yet you did not consummate that agreement in the prescribed amount of time this is not simply because I gave this man this money and he defrauded me on behalf of your company it's because your company defrauded me itself and never paid me for the money that you took out of my account for services that would never performed due to the fact that you put this on the better Business bureau's website I feel as if this is a fraudulent statement and I will be pursuing legal action against you this is a government watchdog group and you just explicitly lied and tried to base this on one point of my complaint there are multiple points to this complaint that you are just trying to ignoreBusiness Response
Date: 05/25/2025
Dear *******,
Thank you for your patience while we looked into your refund request.
Weve been in contact regarding your case, and we regret to inform you that were unable to process the refund. This is because the transaction was made outside of our platform, and unfortunately, we have no means or system in place to issue a refund in such cases.
We did attempt to find a way to resolve this for you, but without access to the transaction within our platform, we are unable to complete the refund process.
We sincerely apologize for the inconvenience this may cause and appreciate your understanding. If theres anything else we can do to assist, please dont hesitate to let us know.
Best regards,
Initial Complaint
Date:04/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I scheduled l lawn care service with Lawn Love. The service was scheduled for 4/4/25. The service was completed on 4/6/25. I tried to cancel the service on 4/11/25 but the site will not let me. I was directed to download their app to cancel the service but when I did that it would not let me. I am chatting with the *** and they will not cancel the service. They keep trying to pause the service instead of canceling. This feels like fraud.Business Response
Date: 04/17/2025
Hello *****,
Warm greetings!I'm reaching out to address your Better Business Bureau (BBB) complaint #******** and extend our sincere apologies for any inconvenience caused.
Please be informed that your Lawn Love account is fully cancelled. Rest assured that we won't send any of our lawn care providers to the property. Thank you!
Best regards,
******, on behalf of Law LoveInitial Complaint
Date:04/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Lawn Love Customer Service, I am writing to you today as the Property Manager for ************************************************************, to address unauthorized charges to our Amex card. Our agency's service agreement with Lawn Love concluded in April 2024. Despite this, we have recently been billed five times by your company. Please see the itemized charges dated 04-01-24 (our last mow) and themeresumingagain this year March of 2025.Billing history * 4/1/25 Charge Confirmation: ch_3R8zxC2BavkeprCV0jB3XwRr$64.94 * 3/14/25Charge Confirmation: ch_3R3vGY2BavkeprCV1F8vE7r0$64.94 * 2/28/25Charge Confirmation: ch_3QyrUZ2BavkeprCV1u9yM3ra$64.94 * 4/13/24Charge Confirmation: ch_3P6ZLX2BavkeprCV09eRny0u$48.45 - LAST APPROVED MOW BEFORE CANCELLATION! Today, we contacted your customer service department to request a refund for these charges, as we have no record of requesting a service resumption. During this call, the representative, who identified himself only as "***," stated that a refund would not be issued because our account was merely paused for a year, rather than fully canceled. This was a typo with your team, not ours. We did not give you any written authority to resume services. I've reviewed the Better Business Bureau (BBB) history for your company and you have a 1.9 Rating and found a pattern of similar complaints. Additionally, I have direct links to a Reddit, TrustPilot, and Yelp threads that all identify this company as a Scam. I demand a full refund of $194.82 to our **************** card within 72-hours or I will file a fraud claim with ****************, involve my legal team , and report your agency to ****-News as part of their "Scams in ******" segment as well as list your agency with the *** ***************** You had no right to trespass on our property and perform services we never asked you to perform. ******* ******, Broker 512-Society, *******************Business Response
Date: 04/08/2025
Hello *******,
Warm greetings!
I'm reaching out to address your Better Business Bureau (BBB) complaint #******** and extend our sincere apologies for any inconvenience caused.
Upon thorough examination, we've verified that our Experience Specialist, *****, has already been in touch with you regarding your concerns. She has informed us that she processed a refund of $64.94to the card on file for the Mar 28th service. We're unable to refund the Mar 14th service because we learned that you filed a dispute with your bank. You can drop the dispute with your bank and we can process the refund from our end. And as for the refunded service, kindly allow 7-10 business days for the refund to reflect in your account.
We'd greatly appreciate it if you could let us know whether ******* assistance and resolution have met your satisfaction. Your feedback is invaluable to us, and we're eager to hear if she has successfully resolved the matter to your expectations.
Looking forward to your response.
Best regards,
******, on behalf of Lawn LoveInitial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My service was canceled in February 2024. I was charged $50.99 on March 25, 2025 for a service that I did not schedule. When I noticed the charge on my credit card on March 31, 2025, I logged into my lawn love account and saw a recurring biweekly service had been scheduled for a house I did not live in for over a year. I tried to cancel the service online but "the feature was unavailable" so I contacted customer service on their chat since there was no number to call. **************** agreed to cancel my service but refused to dispute or refund the charge since it had been over 5 days. They claimed that I had "paused" the service and they automatically restarted it. I did not pause the service, I cancelled the service since I moved out. I asked to escalate this matter before disputing the charge directly with my credit card or filing with the BBB. The person "Tye" mentioned they were contacting a supervisor and after about 10 minutes, the chat option disappeared and I was unable to talk to anyone. I searched on my account for a place to delete my credit card information and could not find it anywhere. I did notice that my profile had checked that I be contacted via text for service reminders but I had not received any text messages. When I had the service in 2024, I had received text messages prior to the service and at completion but this time I did not. Another person lives at this address now and cares for the yard so I believe this situation is a scam and, if they are completing service at this address, they are trespassing and charging my card without authorization. I was not provided a receipt via email either.Business Response
Date: 04/08/2025
Hello ***,
Warm greetings!
I'm reaching out to address your Better Business Bureau (BBB) complaint #******** and extend our sincere apologies for any inconvenience caused.
Upon thorough examination, we've verified that our Experience Specialist, *****, has already been in touch with you regarding your concerns. She has informed us that she processed a refund of $50.99 to the card on file. Kindly allow 7-10 business days for the refund to reflect in your account.
We'd greatly appreciate it if you could let us know whether ******* assistance and resolution have met your satisfaction. Your feedback is invaluable to us, and we're eager to hear if she has successfully resolved the matter to your expectations.
Looking forward to your response.
Best regards,
******, on behalf of Lawn LoveInitial Complaint
Date:03/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted Lawn Love in early November of 2025 for leaf removal/lawn cleanup. There was a cleanup scheduled, no one showed up and they tried to charge me. I disputed the charge and they said they will reschedule. I then received another attempt to charge me after they marked the job complete. No one came out and the leaves are still on my lawn. I made several phone calls and they told me there was nothing they can do, it was too late and I have to pay. No work was ever done. My wife and I continue to get emails and texts demanding payment with threats of credit reportsBusiness Response
Date: 03/26/2025
Hello ****,
Greetings!
I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We apologize for the inconvenience.
Upon review, one of our Experience Specialists *****, already reached out to you regarding your concern/complaint. ***** sent you an email and tried to leave a Voicemail as we aim to make things right. We would highly appreciate it if you could respond to Megans email.Looking forward to hearing from you.
Respectfully,
******, Lawn LoveInitial Complaint
Date:03/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I found out that someone I hired through Taskrabbit in July of 2024 at my home in ********, ** named ***** Pipette who I only now know is connected to a company called Lawn Love based in ***** was hired to trim my tree and vines. He was super strange and very slow - in a way that made and me friend uncomfortable- he asked to use my ladder - had only and old ***** handsaw - no tools almost - Wanted to get him off my property to the point where I helped him finish to get him out..Turns out:"Lawn Love" has since charged my bank $62+ dollars a month since July ***************************************** ******** - the concrete jungle. I am on a major avenue with a year with a big tree and ivy climbing the wall - some. I had never heard of the company, tracked them down - and they said the provider provided evidence of service. I have never seen or heard of this person or company since the one incident but he seems to have taken advantage on having my bank details - and I bet he's doing it to not just **** called Lawn Love explaining these facts they said the window of complaint had passed. I asked how long that was and they said: 5 days. I didnt even know this company existed. This person was hired through Task Rabbit - as an individual.Somehow he signed me. up for monthly something through that Lawn Love company but I did my best to literally get him off my property as no continuous "service" was ever contracted. Of course in the Northeast in winter the idea of "mowing a lawn" anywhere is a *******'s a scam - he is doing the scamming. Lawn Love us helping and receiving a cut without any degree of accountability.Business Response
Date: 03/25/2025
Hello Chloe,
Greetings!
I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We apologize for the inconvenience.
Upon review, one of our Experience Specialists *****, already reached out to you regarding your concern/complaint. ***** sent you an email as we aim to make things right. We would highly appreciate it if you could respond to Megans email.
Looking forward to hearing from you.
Respectfully,
******, Lawn LoveCustomer Answer
Date: 03/25/2025
***** wrote that according to their records I signed up with their service in July. I looked more deeply into it and found that a sub contractor came out to cut a tree I have in ************ - there is no lawn - in July - who has a questionable website with no reviews no reference and on it he is actually not named although the phone number was a match. Lawn Love is contracted with that subcontractor and he has been charging me for mowing my lawn (I really do not have a lawn in Inter city ********) all through the WINTER months as well to add insult to illogical (and criminal) injury. ***** just didnt understand how impossible a Northeast monthly lawn mowing service was and on further research Lawn Love has been reported in multiple states for fraud / lack of service. I looked into my emails and found 2: one from October and one from February - when I actually was hiking the Slovakian mountains with my daughter on her 16 birthday - someone please please stop this man from clicking that he provided service since ***** explained that their employees do not require they provide any proof in the form of pictures. I demanded pictures. This person is sitting somewhere in the US in his house telling Lawn Love he provided service and I never ever signed up for anything with them - rather with him for one tree trim - thats all I have - its all concrete - its ************. ***** is on the phone located somewhere in ***** not even able to understand that the Northeast of the US does not have lawns in ******** and that nothing grows in the winter months. The company does not vet its subcontractors, their actual work, their honesty, and customer service doesnt understand that anyways the ground freezes in other parts of the country in winter. I was totally ripped off.Business Response
Date: 03/25/2025
Hello Chloe,
Thank you for getting back to **. We have forwarded your additional concern to ***** and advised her to get back to you.
Please keep an eye out to your email for her email.
Thank you!Initial Complaint
Date:03/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paused my service due the season and that I've been out of work for 6 months due to breast cancer. I never reinstated my service and they had changed my provider and didn't update them on my services being paused. They came out of March 7, without my authorization, and only edged 2 small areas of my yard. They didn't cut the grass nor did they leaf blow. When I filed the complaint on line I was only given two options, have them come back or a $15 credit. I filed a complaint on their website and then spoke to two different people in customer service, neither of them were any help.Business Response
Date: 03/12/2025
Hello Tatisha,
Greetings!
I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We apologize for the inconvenience.
We went ahead and reversed the charge for the Lawn Mowing at *********************** on 2025-03-07 to make sure that you won't be charged for this service. We also confirmed that your services with us is now fully cancelled and we won't send our lawn care providers to the property.
Let us know if you need further assistance. Looking forward to hearing from you.
Respectfully,
******, Lawn LoveInitial Complaint
Date:03/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
March 3, 2025 Lawn Love charged me ***** for a lawn mowing service I did not request nor receive. The landscaper posted a picture of a house with weeds, and it is not my house. They have mixed up my account/address with someone else's.Business Response
Date: 03/04/2025
Hello ****,
Warm greetings!
I'm reaching out to address your Better Business Bureau (BBB) complaint #******** and extend our sincere apologies for any inconvenience caused.
Upon thorough examination, we've verified that our team has already been in touch with you regarding your concerns. We were informed that we reversed the charge for the Lawn Mowing at ************************ on 2025-03-02 amounting to $48.99.
Please don't worry, you won't be charged for the service that you did not receive.
Please let us know if we were able to assist and provide a resolution to your concern and meet your satisfaction. We appreciate your feedback, and we're eager to hear if we have successfully resolved the matter to your expectations.
Looking forward to your response.
Best regards,
******, on behalf of Lawn LoveCustomer Answer
Date: 03/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that the resolution made by lawn love was satisfactory to me. Even though it took multiple attempts, they took the charge off my account for the service I did not receive. I will consider this complaint resolved.
Regards,
**** ******
Initial Complaint
Date:02/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was searching my business name on ****** and found my name on ************************** website. I called them asking to take down the fake ad made but couldn't do anything for me. They have no information that says I have a account but advertising my business on their website.Business Response
Date: 02/18/2025
Hello ****,
Greetings!
I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We apologize for the inconvenience.
Thank you for bringing this to our attention. The information displayed on our website was sourced from a scraped listing, and we sincerely apologize for any inconvenience this may have caused.
We take privacy concerns seriously and will be reaching out to you directly to discuss the issue further and ensure it is resolved to your satisfaction.
Respectfully,
******, Lawn Love
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