We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Liquor

Youbooze

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquor.

Complaints

Customer Complaints Summary

  • 112 total complaints in the last 3 years.
  • 77 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a product Never delivered Business refuses to refund money saying its a preorder They dont have product in stock However after numerous emails they still refuses to refund my order Their online review and emails with other customers suggest this is a scam

  • Initial Complaint

    Date:02/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 31, 2024 I purchased four cases of an out of production wine, ******** The Waymaker, from youbooze.com. The site advertised they had the product available. They charged my credit card in full and provide me with an order number, *****, and also promised a tracking number and update when the product was available for shipment. After three days I reached out to their customer support via email, and received a reply saying they would look into my order. This made me apprehensive so I called and left a message. On Feb 6 a person who identified as **** called and said he would check his inventory. I made clear I would not accept a substitute as I solely made a purchase at their site specifically because they said they carried this vintage. **** assured me that if he couldnt locate ******** The Waymaker in his inventory by Friday Feb 9 he would ask accounting to process a credit in full. This was after he tried to tell me that ******** was producing The Waymaker under a different label, which is not true, as verified by ********. I have never heard from **** again even after leaving another message and outlining my complaint and desires with youbooze.com in an email, and as of February 21, 2024 I have not received my refund.

  • Initial Complaint

    Date:02/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order a month ago and they refuse to call me or email me with a status. The only thing said is please be patient, you order is fulfilled but not shipped yet

  • Initial Complaint

    Date:01/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 $75 bottles but they send me $35 bottles and now they want the bottles back before they send me bottles that I ordered. My original order was placed on sep 1st where there was one pre-ordered bottle. In Dec ************************************************************************************************************************************** 1st paragraph happened. I am asking to send me correct bottles and a return shipping label so that I can send incorrect bottles back but I have not received response.At this point I also have options to call my cc company and ask them for remorse.

  • Initial Complaint

    Date:01/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    YouBooze is an online Alcohol retailer that ship alcohol to your home. On September 05, 2023 I ordered an Old Forester Single Barrel Kentucky Straight Rye whiskey for $78.98 which they had advertised and listed on there website as a product they had in stock which comes to find out they did not. When e-mailing them they kept giving me generic e-mails stating ( This product is not in stock and we will ship it to you as soon as possible ) This went on from September to November without a word from this business. On September 07, 2023 I ordered A Four Gate Split Stave whiskey for $189.99. Once they shipped this product out it went to Fed Ex and they refused the package because it was delivered by ****** Because it was a different carrier this product was returned to YouBooze. I was using Fed Ex as an alternate address due to my work hours and you have to be home to sign for these packages ( which I wouldn't be ) because it is alcohol. Once the whiskey was returned I e-mailed YouBooze and asked how much it would be to reship by bottle back to my direct address and I got an e-mail saying they would see what they could do. As I waited I never heard anything again from them on either bottle. As I could not get an answer on said bottles I requested a refund on these since I did not receive them and they finally replied We Don't give refunds but can give you a gift card. Due to the terrible service as well as this business being on the other side of the country I replied I do not want a gift card and I never heard from them again. This company has horrible reviews as I should have done my homework. I paid a total $268.98 in whiskey to this company and they will not answer any further e-mails

  • Initial Complaint

    Date:01/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product from YOU BOOZE online on August 17, 2023, order #****. I have contacted then repeatedly over the last 5 months concerning shipment of the product. Their e-mail responses have ranged from not having received any bottles to contacting the distributor regarding ETA. Meanwhile, other sites have the bottles in stock & are shipping to customers.

  • Initial Complaint

    Date:01/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A gift was ordered from this company on 11/14/2023. I changed the shipping address information and the company acknowledged and adjusted the shipping on 11/15/23. On 12/20/23 I received notification that the package was shipped back to the company due to too many delivery attempts (the package required a signature). I made multiple attempts to contact the company and they eventually explained I need to pay a reshipment fee (their response was on 01/03/24). I requested details on next steps and how to re-ship this gift back to the recipient and they have not responded. I have followed-up multiple times on 01/03/23, 01/08/23, 01/09/23, 01/10/23, and 01/18/23). I would like a response from the company ASAP and the ability to re-ship this gift out to the recipient requested. This feels like a scam at this point.

  • Initial Complaint

    Date:01/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Flaviar advent calendar for my husband, but I never received it. I didn't realize that my signature was needed, so I requested an alternate delivery date after *** left a note. However, they never came, so I called and coordinated an in-store pickup on December 23. The representative informed me that I could pick it up within the next week, until December 30. On December 28, when I went to pick it up, I was told that they only keep packages for 5 days and that it was already on its way back to YouBooze. Since then, Ive contacted YouBooze by phone several times (the phone message just says to leave a message for ****), and never reached anyone. I have been emailing them for a week to coordinate reshipment and they refuse to send me a way to pay to get it reshipped. This is frustrating and feels deceptive. I asked for a refund and I have not heard back on that either. I need the item ordered or a refund, and I need help with this.

  • Initial Complaint

    Date:01/13/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on their website in May of 2023. After several attempts to reach them they responded by email saying they didnt have the bottles yet. I have communicated with them by email and they just keep coming up with excuses. They offered to supply equal value in other products and then never responded when I picked something. Reading on line there are many people having the same issue.

  • Initial Complaint

    Date:01/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 1/1/2024 for 6 bottles of ****** Peak ****** Lemon Vodka. Order # *****. The vendor's website www.youbooze.com showed the item as in-stock. In fact, they still show it in stock.On 1/8/2024, I received a text message from ************ stating they were with Youbooze. They stated they were out of the item I ordered. They offered a substitute which I declined and then requested that they cancel the order. I received no response. I followed up this exchange with an email to ********************************** stating the same - I did not want a substitute and please cancel my order. I received no response to that either.On 1/9/2024, I received a notice from Shopping.com that my order had shipped. I texted back to the phone number from the previous day. I did get a response stating that they did not ship anything and that I would need to contact customer service which I did. I received an email response back stating "Hi. unfortunately per company policy we are unable to cancel any order. "All sales are final". We can only make substitutions. " As of 1/9/2024, they are showing my order as fulfilled. I have not received a tracking number. I have since learned via reviews on TrustPilot (************************************************************) that this is a regular occurance/scam they are running. They falsely show items as in stock, take customer payment and then never deliver the order and won't issue refunds. I believe they owe me a refund due to falsely advertising a product as in stock (and continuing to do so) when it is not. I would not have placed the order if I thought the item was not available. I do not want an alternate product.Additionally, these folks seem to be regularly engaging in deceitful and fraudulent activity. They should be shut down.

Youbooze is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.