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Business Profile

Book Publishers

Puppy Dogs & Ice Cream Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Publishers.

Complaints

Customer Complaints Summary

  • 360 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some Christian ********** books from Puppy Dogs & Ice Cream on order # *******. The Christian ****** bundle for $57.25. They automatically added me a Subscription for $97 which I never agreed to. I emailed Shih at that company, and he said I added the Subscription, and I said I would Never order or pay $97 for any Subscription. That angered me so I said that I don't want anything from their company, so I want to return the books as well. He said ok and told me to return them to: **********************************************************. I returned the books 10/11/2022 on Tracking # **** **** **** **** **** 61 and paid $11.45 to send them to that address. What now concerns me is that you at the BBB have no such address. I do have copies of all the Emails from PPDI and myself with him giving me this address, as well as all the Email conversations between us. I did receive the $97 back in my bank account, but not the $57.25 for the books I returned 10/11/2022. I would like a refund for the $57.25, and the $11.45 for the cost to send it.

    Business Response

    Date: 11/28/2022

    ****, 

    I'm sorry that your experience with us is not what you had hoped for. I see that you reached out to us back on 10/1/22 and our representative took care of cancelling the subscription and refunding you for the charges associated with it. At that time, you were also given the instructions on the return process for your books. Part of those instructions ask that you contact us back with the tracking number for the return so that we can confirm receipt and process the refund for the merchandise. I don't show that you ever reached out with that info, which is why no refund has been processed thus far. I confirmed receipt with the tracking number you provided in this complaint and have credited you back for $57.25. You should see this refund on your end within the next 3-5 business days. 

    In regards to the shipping cost, we are unable to credit you for charges that were not generated by our company. Our terms and conditions indicate that the cost of return shipping is the responsibility of the purchaser. 

    I hope that this addresses all of your questions and concerns. Please reach out to us if you have further questions. 

    PDIC Customer Support Team

  • Initial Complaint

    Date:11/26/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 10,2022 I placed an order for a bundle of 3 books for my grandchildren with PDIC books their ref#**** for $26.95 plus shipping and taxes. When I looked at my charge bill I was charged $97.00 apparently for an additional subscription which I never ordered.

    Business Response

    Date: 11/28/2022

    ******, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

    Customer Answer

    Date: 11/28/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

      

  • Initial Complaint

    Date:11/26/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased books through their website and a month later was charged for an online subscription service that I never signed up for. I contacted customer service and the time to respond said 30 minutes and they never responded back. I canceled the subscription but now am out the $97.00/month charge. There was absolutely nothing in the original order that indicated I was signing up for this subscription.

    Business Response

    Date: 11/28/2022

    ********, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that you contacted us today and one of our Customer Support Team members refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:11/25/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 books for $38 also and then was charged $97. I had no idea what it was for. I did not knowingly sign up for anything.

    Business Response

    Date: 11/28/2022

    *****, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:11/25/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order in September and received the order with no issues. In October I noticed I had a charge on my credit card for $97 for a digital service that I didn't order or use. I have tried to contact but nothing.

    Business Response

    Date: 11/28/2022

    ******, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

    Customer Answer

    Date: 11/28/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

  • Initial Complaint

    Date:11/25/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid in full for three books. Now I see a $97.00 charge to my account. I see through your site that this company has done this over 200 times. I want my $97.00 returned to my account. I am also going to forward this information to my State Attorney for review to keep them from doing business in the ****************.

    Business Response

    Date: 11/28/2022

    ******, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that you contacted us yesterday and one of our Customer Support Team members refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:11/23/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered books in October. This month they charged my credit card $106.80 for a membership That I didnt authorize.

    Business Response

    Date: 11/28/2022

    ********, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that the transaction was cancelled from your end and all charges associated with the subscription were refunded. I have confirmed that the subscription is cancelled as well. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:11/22/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered books from this company for $37.7o which I was charged for. I read other who have complained to the BBB and we were all charged for a subscription to a club we never signed up for. My cost was $102! I cant afford this amount and I never agreed to or ordered this club. This is fraud. There is no where is says that after a 7 day trail you are charged. I read everything I order completely so as not to have hidden charges applied to my card. I want my money refunded now. I am so disappointed in this process of a hidden charge.

    Business Response

    Date: 11/22/2022

    *******, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that you contacted us today and one of our Customer Support Team members refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It is the same issue that it sounds like everyone else is having. Got charged today for ****** that was not authorized. It is sad that this is a ********* based company, or so they say they are and u cannot even reach them to have them refund my money. I want my money back soon.

    Business Response

    Date: 11/22/2022

    ********, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that you contacted us yesterday and one of our Customer Support Team members refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:11/21/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three books from ******** ad from PDIC on 10/12/22 for $38.30. Order#*******. Delivered via **** on 10/24/22 tracking #**************************. I did receive the three books as ordered.I never ordered ANYTHING ELSE and they charged my card AGAIN on 11/13/22 for $104.77. They are stealing peoples money! No way to contact them!

    Business Response

    Date: 11/22/2022

    ******, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that you contacted us yesterday and one of our Customer Support Team members refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

Puppy Dogs & Ice Cream Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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