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Business Profile

Book Publishers

Puppy Dogs & Ice Cream Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Publishers.

Complaints

Customer Complaints Summary

  • 359 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered book from a company puppydogsandicecream.com. . My order was partially duplicated and I received 2 orders and duplicated books. Then I was charged a yearly subscription to a digital library for $103.43. This is a very shady company. Double charging on the initial order and then charging a yearly fee for something I never ordered, Their customer service link on their website just spins and doesnt connect to anything to help you. They wont respond to anyone using their phone number. Honest companies have working customer service links and make them accessible to their customers, I emailed them through a link from my pay pal account, but who knows if they will respond,

    Business Response

    Date: 11/16/2022

    *******, 

    Sorry for any confusion or frustration with these orders. I checked our system and show that the two subscriptions have been cancelled. I have refunded all charges associated with the subscriptions. You can expect to see the refund on your end in the next 3-5 business days. As far as the second set of books, I do show two orders place by you 17 min apart on 10/8. If you wish to return one set of books, you can send your items to the below-mentioned address. Please include your name, email, phone number, and original order number with your return. We also suggest you share the tracking number with ** once the books are returned.


    Puppy Dogs & Ice Cream
    19655 ***************************************************, ***


    Your credit will be issued on the following Monday on receipt of the returned items.  

    Please reach out if you have any further questions or concerns. 

    PDIC Customer Support Team

  • Initial Complaint

    Date:11/15/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charges for merchandise I did not order. I know this is a small company, yet I do not need to pay for books I did NOT order. I want an adjustment to remove the charges to my account.

    Business Response

    Date: 11/16/2022

    ******, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that today all charges associated with the subscription were refunded and I have confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:11/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept. 22,2022 I order a book ***** and Santa. I received three books I didnt order and on top of that they enrolled in their book club without my knowledge. I contacted them via email that I didnt ask to be in any club and to remove my name immediately. Contacted them again about the three book I didnt orderthey wanted to know which book I originally ordered! I could remember the name but told them the book about ***** and Santa Claus I was over it and told them a full refund to my PayPal account and I sent the three books back and have Postal Receipt and the amount I had to pay for items I didnt order. *** already told my next step was the BBBno money has returned to my PP and no communication has been forthcoming from them!

    Business Response

    Date: 11/16/2022

    ********, 

    Sorry to hear that you have had issues with your order. I have confirmed that your subscription was cancelled during the 30-day trial period and that there were no charges made in association with it. I do show that you were shipped the 3 book bundle that you ordered, but I understand that you have returned it and I have refunded the charges associated with those books. You should see the refund reflecting on your end in the next 3-5 business days. Please reach out if you have any other questions or concerns. 

    PDIC Customer Support Team

  • Initial Complaint

    Date:11/15/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 27, I ordered three books from Puppy Dogs and Ice Cream. I received them and was happy with them. On November 5, they charged an additional $97 to my credit card. I did not authorize any subscription. In fact, I'm fairly certain I opted out of the subscription. I should also note that there was no communication regarding the additional charge, so I have no idea what they intend to give me for the money that I didn't authorize spending. I emailed the company on 11/5 but they don't accept incoming emails. So, I complained on their online form and have received no response after a full week of waiting.

    Business Response

    Date: 11/15/2022

    Aviva, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I see that you emailed us asking about the charge on 11/7 and a member of our Customer Support Team responded with an explanation of the charge, but we did not hear from you after that. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

    Customer Answer

    Date: 11/15/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  While I appreciate the prompt response that I and 277 other people have received in response to our BBB complaints, it would be far preferable if the company changed its business practices to something where the default was not to take people's money without their active consent. I will wait for the business to provide my refund and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

  • Initial Complaint

    Date:11/15/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three books from PDIC was charged for the books and have received them. However, this week I have a charge of $104.76 charged to my account for what? - I have no idea. I did not order or authorize any other charges except for the ****** priced books I regretfully ordered on Sept. 27, 2022 for $59.89. I am disputing the charge with my bank. This type of company should not be able to take money from people in such a sneaky way. There was nothing in writing that I saw during the original purchase. This disclosure should be required in large, obvious print.

    Business Response

    Date: 11/15/2022

    ******, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. I also wanted to let you know that we have taken steps to make the info on the 30-day free trial more visible to customers who are purchasing our products. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:11/15/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three books from PDIC was charged for the books and have received them. However, this week I have a charge of $97.00 charged to my account for an annual subscription to digital library which I did not order or authorize.

    Business Response

    Date: 11/15/2022

    ******, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:11/14/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please refund the ****** . I paid for the books of ***** but I did not want the subscription of 103,55 .I got these books for my granddaughter but I didnt want a subscription.I had them shipped to her house:*********************** **************************************************************************************

    Business Response

    Date: 11/15/2022

    ******, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team


  • Initial Complaint

    Date:11/14/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some books from Puppy Dogs and Ice Cream on October 13, 2022 for $58.65. I received the three books in a timely manner and my grandchildren are enjoying them. Today I noticed an additional charge from this company for a PDIC Digital Library in the amount of $102.34. I DID NOT order this! I DO NOT want this. I want my $102.34 back NOW! I want this "automatic payment" canceled immediately and my money back! All of my $102.34! This business is running a scam and is stealing from innocent people! How do I *************??

    Business Response

    Date: 11/15/2022

    *******, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:11/13/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two children's books for $38. This company then billed me twice for a $104.31 subscription that I did not want. Take a look at al the complaints on BBB, this company is a complete scam. They bill every customer for a subscription, then hope the customer doesn't notice. I've called them several times now and still waiting for a refund. How can they still be in business??? Don't ever buy from Puppy Dogs and Ice Cream!

    Business Response

    Date: 11/14/2022

    ****,

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:11/13/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased three books from PDIC on October 8, 2022. Paid $37 and change for the books and receive them. On Sunday, November 13, 2022, I have a transaction that went through on my card from PDIC for $103.01. I have not purchased anything else from them. PDIC = Puppy dogs and ice cream. This needs to be refunded ASAP since this money was set aside for something specific

    Business Response

    Date: 11/14/2022

    ******, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

Puppy Dogs & Ice Cream Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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