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Business Profile

Book Publishers

Puppy Dogs & Ice Cream Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Publishers.

Complaints

Customer Complaints Summary

  • 358 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 6 childrens books from this company online. I was just notified via Paypal that they charged me an automatic payment for digital material which I never agreed to nor was that even an option! This is a scam! Please do what you need to do to help consumers and shut them down. I know this is happening to tons of people! Below are the payments. Here is the Paypal activity. Puppy Dogs & Ice Cream $102.82 Last payment onNov 13, 2022 Status Active Payment method Amazon Prime ************ Credit **** Shipping address ******************************************************** Start date Oct 13, 2022 Billing details Billing ID ************************************ Total billed amount $172.27 Merchant details Description Contact information ************************************* http://shop.puppydogsandicecream.com ************** Past payments NOV 13 2022 Puppy Dogs & Ice Cream - $102.82 OCT 13 2022 Puppy Dogs & Ice Cream - $31.75 OCT 13 2022 Puppy Dogs & Ice Cream - $37.70 NOV 13 2022 Puppy Dogs & Ice Cream - $102.82 There was no receipt from the company. There was only an email saying the books were in their way. I did receive the books. The Paypal activity is also uploaded. Thank you,*************************

    Business Response

    Date: 11/14/2022

    *****,

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that you contacted us yesterday and one of our Customer Support Team members refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

    Customer Answer

    Date: 11/14/2022

    i never received the previous mentioned email that you stated offered a free trial and ability to cancel. I do receive more offers for more purchases however so I know you have the correct address.  Many are having this same complaint. So either this is a scam or you need to make sure the trial/cancel emails are actually going out.  It is very convenient for you if they arent so no one has the ability to cancel.within 30 days. I did receive my refund since you received the BBB complaint.  

     

    Business Response

    Date: 11/14/2022

    *****, 

    Thank you for the feedback concerning not receiving the subscription emails. Because these are generated from a different email address than our marketing emails, you may find that these were flagged by your email program as "junk" mail and placed in a separate folder. Just to be certain that there is not an issue, however, I will pass along this info to our ********** and see if they are able to identify any errors. Please let us know if you have any further questions or concerns. 

    PDIC Customer Support Team

    Customer Answer

    Date: 11/17/2022

    Nope. Not in my junk email, cloud, trash or any other way you say you sent the charge to me. Just admit to the BBB you are scamming innocent people. 

    Business Response

    Date: 11/17/2022

    *****, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I see that you contacted us on 11/13 and one of our Customer Support Team members refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days from the date that it was issued (11/13).

    After further research, I believe I can see why you did not receive the emails. When you placed your order with us, you provided ******************* as your email address. This does not match with the email address you have provided on this complaint, which is a gmail account. Please feel free to reach out to us if you have any further questions or concerns.

    PDIC Customer Support Team

  • Initial Complaint

    Date:11/13/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some books from Puppy Dogs and Ice Cream on 10/13/22. I received the books. However, today, 11/13/22, I was charged $102.34! I have no idea what this charge is nor did I sign up for it, let alone authorize it! I NEVER received an email on how to "cancel" my online subscription or even a confirmation of what the charges are for. There was absolutely no communication about this charge whatsoever. I tried contacting the company to be refunded the amount but have not heard back from them. Extremely disappointed by fraudulent behavior form this company!

    Business Response

    Date: 11/14/2022

    *****,

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that you contacted us yesterday and one of our Customer Support Team members refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:11/11/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My initial order of 3 books for $37.77 was charged to my credit card and paid. A few weeks after receiving the books my credit card was charged $97.00 for unknown reasons! I immediately cancelled the credit card and disputed the charge. They have since disputed my dispute and the old credit card has put the charge back on my account. I have since been told by the BBB.org that they said I signed up for some subscription according them and I was sent an email with instructions on how to cancel it. I did not sign up for any subscription. I receive hundreds of emails ever ************ only personal emails. I consider this case fraud! I would like a refund to my credit card for this unordered charged!

    Business Response

    Date: 11/12/2022

    *******

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that we have refunded all charges associated with the subscription and I have confirmed that it is cancelled as well. The refund was done on 11/1 and should be showing credited back to your method of payment. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

    Customer Answer

    Date: 11/12/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:11/09/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three books from PDIC was charged for the books and have received them. However, this week I have a charge of $97.00 charged to my account for an annual subscription to digital library which I did not order or authorize.

    Business Response

    Date: 11/10/2022

    ******, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that you contacted us yesterday and one of our Customer Support Team members refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

    Customer Answer

    Date: 11/11/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

  • Initial Complaint

    Date:11/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the books on 10/9/22 and received them 10/17/22. I wake up this morning to a fraud alert from my bank for $97. Turns out the company auto subscribes customers to their "digital library." This is deceptive practice. I didn't activate a free trial nor was I given an way to opt out and still get my book order. Concerning that a psychologist would align themselves with a business that operates in this manner. Their website also features images saying they have an A+ BBB rating when they absolutely do not (currently rated B as of today).

    Business Response

    Date: 11/09/2022

    ********,

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. Occasionally, customers' email manager will sort our notifications into a "junk email" folder, which may be why you did not see these emails. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have confirmed that it is cancelled. I see that the charge was declined through your credit card company, and therefore you will not see any charges related to this. Please feel free to reach out to us if you have any further questions or concerns.


    PDIC Customer Support Team

  • Initial Complaint

    Date:11/08/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some books from Puppy Dogs and Ice Cream on October 8, 2022 for $37.70. I received books and very much enjoyed them. However, Today I noticed on my credit card that an additional pending charge from the company for a subscription to their digital library in the amount of $102.82!!! I never ordered a subscription! I do NOT want a subscription and I want my $102.82 back ASAP! This is such a scam! I want my supposed subscription canceled immediately and my money back! The $102.82! This business is Stealing from people! How do I get a refund??

    Business Response

    Date: 11/09/2022

    *********, 


    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that you contacted us yesterday and one of our Customer Support Team members refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

    Customer Answer

    Date: 11/09/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

  • Initial Complaint

    Date:11/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 cute books on Oct 7. I did not order a digital library. I did not select that option and did not need or want it. I was shocked to find the company took the liberty of charging my cc for 107$++ dollars. While I would gave purchased more books, this has made me choose not to. Please refund my cc.

    Business Response

    Date: 11/09/2022

    *****


    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that you contacted us yesterday and one of our Customer Support Team members refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:11/08/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some books from Puppy Dogs and Ice Cream on 10/8/22. I received the books and was happy with that purchase. However today, 11/8/22, I was charged $102.34 for a PDIC Digital Library! I have no idea what this charge is nor did I sign up for it, let alone authorize it! There was absolutely no communication about this charge whatsoever. *** tried contacting the company to be refunded the amount but have not heard back from them. Extremely disappointed and misled by this company!

    Business Response

    Date: 11/09/2022



    ****, 


    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that you contacted us yesterday and one of our Customer Support Team members refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:11/07/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 children's books from this company in October 22. When they arrived, was surprised. High price and just cheap children's books, nothing special. I had told them when I ordered I would try these but DO NOT WANT ANY ADDITIONAL BOOKS OR SERVICES. They never contacted me again. Today I see where they charged me $97.00 AFTER I TOLD THEM I DO NOT WANT ANYTHING MORE FROM THEM!!! I AM ASKING FOR A FULL REFUND. PLEASE INVESTIGATE THIS "BUSINESS". FROM READING OTHER CUSTOMER COMMENTS THEY ARE CHARGING EVERYONE NO MATTER WHAT THE REQUEST NOT TO SEND MORE ITEMS. I HAVE NOT RECEIVED THIS SECOND SET OF BOOKS OR WHATEVER THEY CLAIM TO SEND AND WILL REFUSE THEM SHOULD THEY ARRIVE. INVESTIGATE THIS COMPANY AS THEY SEEM TO BE TRYING TO SCAM EVERYONE WHO RESPONDS TO THEIR AD AND THAT IS WRONG ON SO MANY LEVELS. THANK YOU. I HOPE TO HEAR BACK FROM YOU PROMPTLY. And by the way, there was an address in the *********** not in *******.

    Business Response

    Date: 11/08/2022



    *****, 


    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have completely refunded the subscription and confirmed that it has been cancelled. Please feel free to reach out to us if you have any further questions or concerns. 


    PDIC Customer Support Team

    Customer Answer

    Date: 11/11/2022

    I notified the "business" when I made my original purchase that I would NOT purchase any other items and told them not  to charge me for anything else. THEY IGNORED ME COMPLETELY and charged my account without any consideration towards me. I would NEVER recommend anyone do business with this company. It was NOT a simple misunderstanding, I was charged intentionally and I do NOT appreciate being taken advantage of. 

    My credit card did the right thing and refunded my money to my account. 

    **********;******

    Business Response

    Date: 11/12/2022

    *****, 

    As I explained in previous response, I credited the full amount of the digital subscription($97) and confirmed that it has been cancelled. You will not receive anything further from our company unless you place additional orders. I'm not sure what *********** address you are referring to, but we are an ******** company based out of *********, **********. I hope that this clears up any confusion and that we can consider this a closed matter. 

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased books from this company a month or two back.Now the they are charging me ******. For what I don't know.I don't know what this is and I do not want it.I want removed form this whatever it is.I am on a fixed income and can not afford to pay this.

    Business Response

    Date: 11/07/2022

    *******, 


    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that you spoke with a member of our customer support team earlier today.  It appears that the subscription was able to be cancelled and no charges have gone through. If for any reason, you do see a charge, please reach out to us immediately and we will process a refund. Have a great day and thank you for your business!


    PDIC Customer Support Team

    Customer Answer

    Date: 11/07/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************************

     

Puppy Dogs & Ice Cream Inc is NOT a BBB Accredited Business.

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