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Business Profile

Book Publishers

Puppy Dogs & Ice Cream Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Publishers.

Complaints

Customer Complaints Summary

  • 358 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 books from PDIC and paid for them. Now they are trying to charge me $97.00 for something I didnt want. Im not paying for anything else! I want a refund and I dont want that trial item. In fact I sent the trial item back to PDIC. I would appreciate your help in canceling the trial offer.

    Business Response

    Date: 11/06/2022

    *****,

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that you reached out to our Customer Support Team this morning and they have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

    Customer Answer

    Date: 11/06/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************

     

  • Initial Complaint

    Date:11/05/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 books on October 3rd 2022 for which I was billed $87. Now, on November 4th I see another billing of $136 for something I have not ordered, on my ***** How has this company managed to charge me for something I haven't purchased? This is fraudulent use of my account.

    Business Response

    Date: 11/06/2022

    ********, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that you contacted our Customer Support Team on 11/5 and this morning we have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

    Customer Answer

    Date: 11/06/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:11/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Initial Complaint 11/05/2022 Complaint Type:Billing/Collection Issues/fraudulent I am echoing the previous complaints here from BBB: I purchased three (3) children's books from PDIC a number of weeks back, paying for them with our credit card. The books arrived, and all was well until today, when we noticed an UNAUTHORIZED credit-card charge for $97.00 from PDIC that occurred at 3AM eastern time last night, thus about midnight. When I tried to reach them by phone, I was directed to respond to them via e-mail, which I have done, and now I must wait for them to respond back. In the meantime, since this was an UNAUTHORIZED charge to my credit card, it borders on fraud, since they took my money without my permission. This MUST STOP! And NOT just with a short apology note to us. How many other people are charged unknowingly, and never notice this bogus fee until a lot of money has been taken by PDIC from unsuspecting people?? I almost had to cancel my credit card because this unauthorized charge, if I rejected it, would have Immediately led to my card's cancellation and all the problems that go with its replacement. PDIC has to be held to account for this FRAUDULENT business activity. If they want someone to sign up for some kind of membership, they MUST be up-front about it, and get peoples' permission for such a charge PRIOR to making the charge! Who in the world do they have on their management team that would authorize such theft?? Thankfully my credit **** caught this charge and notified me. I will warn all other families we know about this PDIC-methodology of taking funds quietly and without prior authorization. After this occurred to me I went to read reviews about this company and there are tons of people they have done this to! Nowhere at the time of ordering their books is it clear or stated that after ordering books from them they will charge a yearly subscription after 30 days of purchase.My orginial order#******* for $37.70.

    Business Response

    Date: 11/06/2022

    Grace, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. It shows as a line item on the order before you submit payment. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that you contacted our Customer Support Team on 11/5 and we confirmed that no charges associated with the subscription have gone through and confirmed that it is cancelled as well. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:11/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent more books when I only bought 3 books! I am requesting my money back and will send the books back!! This company never said they would send more books and I am not happy with this! I want my money back and will never buy from them again !!!

    Business Response

    Date: 11/06/2022

    *****, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that you reached out to our Customer Support Team yesterday and we refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:11/04/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some books from Puppy Dogs and Ice Cream on 10/4/22. I received the books and was happy with that purchase. However today, 11/4/22, I was charged $102.34 for a PDIC Digital Library! I have no idea what this charge is nor did I sign up for it, let alone authorize it! There was absolutely no communication about this charge whatsoever. *** tried contacting the company to be refunded the amount but have not heard back from them. Extremely disappointed and misled by this company!

    Business Response

    Date: 11/04/2022


    *****, 


    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I checked our system and show the charges refunded to PayPal and I have also confirmed that the subscription is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

    Customer Answer

    Date: 11/04/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************

     

  • Initial Complaint

    Date:11/04/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 books which I like but then got billed for PDIC digital library I did not order I did not receive any communication about this either have been unable to get thru to business customer service

    Business Response

    Date: 11/04/2022

    ********,

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

    Customer Answer

    Date: 11/04/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

  • Initial Complaint

    Date:11/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing this so that others are not duped by this company. I simply was trying to by my child 3 Christmas books for approximately $30. After checking out, they added a free trial for their audible service on the invoice for $0.00 and didnt charge me for the books I ordered but a random book for $7. I then come to find out that I need to cancel this within 30 days or I will have a monthly charge of $103. And good luck getting a hold of them. I ended up calling my credit card company and they reversed all charges and blocked any future charges from this vendor.

    Business Response

    Date: 11/04/2022

    *****, 


    Thank you for your feedback! I will let our internal tech support folks know about the issue with the book bundle you chose being replaced by a single unrelated book. 


    I see that you contacted us on 11/3 and our Customer Support Team cancelled your order, cancelled the subscription, and provided a refund for the item. You will never see a charge for a subscription now that it has been cancelled. 


    We are currently in the process of changing the way the 30-day trial subscription is presented for better visibility when ordering and a clear outline of the terms associated with it. 


    Again, thank you for the feedback and I hope that you will give our products a try sometime in the future. 


    PDIC Customer Support Team

  • Initial Complaint

    Date:11/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 books last month and last nights I received a charge for $97 on my credit card. I did not sign up for any subscription and have read other complaints about a free trial that was snuck in and then billed. I would like my card refunded before they cancel my credit card

    Business Response

    Date: 11/03/2022

    *****, 


    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. 


    I see that you reached out to us today and a member of our Customer Support Team confirmed that the subscription is cancelled. I also see a refund for the full subscription cost pending. As the agent mentioned, once the charges post, the refund will process and you should see it reflected within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:11/02/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a book set for my niece in October. The book set was 38$. I recently had a charge for 97 dollars from this company that I have no idea what it is nor was it authorized. I've tried logging in to see what this charge is, but can't find a way to login on their website.I've reached out to customer service, and am writing to hear back.

    Business Response

    Date: 11/03/2022

    *****, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:11/02/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried several times to contact PuppyDogsandIceCream to no avail. I ordered 1set of books but received 3 sets. I returned 2sets marked RETURN TO SENDER REFUSED unopened. Sent back w/in 30 days. @ $48.71. Also received 1 extra book included in box w returned boxes. $11.94. 2 extra boxes at $48.71. Each. I also was charged $****** x 3 for what I dont know. All in one week. There was no packing slip in the box. No copy of the invoice or anything else. The only proof I have to support this is my bank statement. Then I started getting charged 3 x for what I dont know. $ ****** dates 9-4-22, *****, and another on 9-7-2022 Total charges I expect back is $97.42 for 2 sets of books , $11.94 for single book, 3 unknown charges for $319.40. Total $:428.96. I have tried several times to contact them. No response. Original order #*******. Hopefully you can help me resolve this issue. Thank You.

    Business Response

    Date: 11/03/2022

    ******, 


    I apologize for any confusion regarding these orders. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscriptions and confirmed that they are cancelled as well. The amount for these total $311.40. You should see the refund within 3-5 business days. 


    In regards to the returned merchandise, I see that you reached out to us back on 9/1 and we responded letting you know where to send the merchandise. Our response also let you know to message us with the tracking numbers for your returns so that we can proceed with credits. I dont show that we ever received that information back from you. Would you also be able to tell me which specific single book you returned so that I can refund you appropriately? Please respond back to with the needed information and I am happy to help with processing those refunds. Have a great day and thank you for your business!


    PDIC Customer Support Team

Puppy Dogs & Ice Cream Inc is NOT a BBB Accredited Business.

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