Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 books for $37.99. I confirmed my order. Then a month later they charged me $103.79 for a monthly subscription. I looked back through my order; confirmations and emails no where does it say that I signed up for monthly subscription, If we can buy 3 books for $37.99 why does the next ones cost that much each? i sent an email and the customer service automatic response said they would respond in 48 hours. I searched and searched to find a customer service phone number. After finally finding the "CUSTOMER SERVICE NUMEBR" ON "YOUR" WEB SITE I CALLED IT. you cant talk to anyone, leave a message all it tells you is to go on line and fill out form. to be selling ********* books they are not acting like *********. Very poor customer service. I want to cancel the subscription immediately! i will be glad to send back any books that have mailed out other my original order. I don't expect to keep anything I didn't pay for.

  Business Response

  Date: 11/03/2022

  *****,
  
  
  I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. No further physical books are sent, but you do get access to a large library of digital content. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. 
  
  
  At present, we dont have a staffed customer service phone line. Please feel free to reach out to us via email or chat through our *********************** on our website if you have any further questions or concerns. Have a great day and thank you for your business!
  
  
  PDIC Customer Support Team

• Initial Complaint

  Date:11/01/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/2/22 I placed an order with Puppy Dogs and Ice Cream Publishing for 6 books for a total of $68.52, Order #*******. I have yet to receive the order. On 11/1/22 I received an additional charge to my credit card for $101.32 for something I did not order, nor do I want. I called the phone number of their website, which instructs you to go on their website and file a ticket to resolve the issue. I followed all instructions, but the website was vague and their was no way to speak with a person or even leave a message for a person. I feel this is a scam. Any legitimate company would have some way to speak with a representative, or even leave a message on their website. I am very disappointed, especially since the books were of a religious nature. I would like the entire amount that has been charged to my credit card to be refunded and the order for the books canceled. This is a very sad and deceitful way to do business! Thank you very much for any assistance you can provide.*******,***************************

  Business Response

  Date: 11/02/2022

  
  
  *******, 
  
  
  I apologize for any confusion regarding this order. Ive checked on your book order and show that they are out for delivery today. You can track your order on the **** website with with tracking number: 92419999916655583002596169
  
  
  In regards to the additional charge, certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. We don't currently have phone support for order issues, but you can reach us via chat or email from our *********************** on our website. Have a great day and thank you for your business!
  
  
  PDIC Customer Support Team

• Initial Complaint

  Date:11/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company states they respond to customers within 24 hrs, they do not. I did not order a digital annual program for $97.00 and therefor should not be charged for such without my authorization! This is 2022, what kind of company doesnt have a phone to respond to consumer concerns? I have many issues with this company and do not wish to EVER do business with them again!! I feel like they are scamming consumers by taking their money unauthorized!!!

  Business Response

  Date: 11/02/2022

  Roma,

  I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that you have recently spoken with our Customer Support Team and that they have cancelled the subscription and refunded all charges associated with it. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!
  
  
  PDIC Customer Support Team

• Initial Complaint

  Date:11/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some cute books from Puppy Dogs and Ice Cream on Sept 26,2022 for $58.90. I received books and very much enjoyed them. However, on Oct 27th I noticed an additional pending charge from the company for a subscription to their digital library in the amount of $102.82!!! I never ordered a subscription! I do NOT want a subscription and I want my $102.82 back ASAP! I noticed it pending in my bank account earlier and contacted bank to stop transaction. I tried to reach out to the company as well. I think I sent 2 or 3 messages and no response. Who doesnt have a number to call that you can actually reach someone. Cant leave VM so no return calls and then they say to fill out a help ticketcertainly they pay zero attention to this said help desk tickets that you can submit. This company is such a scam! I want my supposed subscription canceled immediately and my money back! The $102.82! This business should be shut down immediately! Stealing from people! Seriously! And they call themselves a ****************** WOW!

  Business Response

  Date: 11/01/2022

  ****, 

  I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!
  
  
  PDIC Customer Support Team
  

  Customer Answer

  Date: 11/01/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and received some books 1 month ago from PDIC. When checking my credit card statement today it shows a $97.00 charge. I did not order a membership or other product.

  Business Response

  Date: 11/01/2022

  *****,

  I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have processed a refund on all charges associated with the subscription and confirmed that it is cancelled it as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!
  
  
  PDIC Customer Support Team

• Initial Complaint

  Date:11/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered books on Sept 12, 2022 which cost ***** (which we really love) but then on Oct 11, 2022 my credit card was charged an additional ****** - when I didn't order anything. I went to log in to see what this was about - and it's saying I don't even have an account. Why am I being charged? I tried to go through customer service but that website wasn't working ... just was loading the entire time. It's pretty awful that I'm being charged for heaven only knows what when I don't even have an account. Is this a scam? How do I go about a refund and/or cancelling whatever the heck I am being charged for?!?!?!? This is really not ok.

  Business Response

  Date: 11/01/2022

  *****,

  I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled it as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!
  
  
  PDIC Customer Support Team

  Customer Answer

  Date: 11/01/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:10/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/1/22 order one set of books and was charged for 2. Called within 1/2 hour and notified them of the error. They said the customer purchased 2 and it cannot be changed. Already to be sent. Then 10/30 I get a declined charge from my credit card **. ? Fraud. This ** was charging another $53. I called credit card and reported fraud charge.

  Business Response

  Date: 10/31/2022

  Grace, 

  I apologize for any confusion regarding this order. Our system does show 3 separate orders were placed on your end, shipped and delivered. If there are items that you don't want from those orders, you are welcome to return those to us and we will provide a refund once they are confirmed as received. The items can be returned back to the following address:

  Puppy Dogs & Ice Cream
  19655 ***************************************************, ***
  
  
  Please include your name, email, phone number, and original order number with your return. We also suggest you retain a copy of the tracking number for your return for reference.
  Once you return the package, please share the tracking number with us so we can process the refund.

  In regards to the most recent charges, certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I show that the charges associated with the subscription were declined and I have confirmed that it is cancelled it as well. You shouldn't see any charges go through related to the subscription, but if for some reason you do, reach out to us and we will refund you immediately. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!
  
  
  PDIC Customer Support Team

  Customer Answer

  Date: 10/31/2022

  I am ok with BBB closing this complaint. I want nothing to do with this company. I called them 1.2 hour after I saw the order was wrong and they refused to correct it then. So this is a bunch of ****** FAR THE added charge for subscription, I was unable to stop that. I tried to opt out and it didnt work and I called them/ I just want this know so no one else gets scammed

  Business Response

  Date: 11/01/2022

  Grace, 

  Concerning your 2 separate orders for books going to *****, we do show that you placed the separate orders for these about an hour apart through the web. I understand that you are saying that you called us within a half hour of realizing your error, however, the only way to contact our ********************** is through our live chat function or an email. I am not sure who you could have spoken to. I do show that you contacted us via email on 10/4 (the order was placed on 9/30). We have 24 hours in which to cancel an order, so therefore this would have been too late to cancel. Our Customer Support Agent did let you know that you could either refuse the shipment when it arrived or that you could ship them back to us for a refund. Because we want our customers to have a great experience, I have refunded one of the two orders you placed for the ***** address. You will see this within 3-5 days. Please let the recipients know that they are welcome to donate the books to a local library or to another family who can benefit from them. 

  In regards to the subscription charge, as previously stated, you have not been charged and the subscription is cancelled in our system. 

  I hope that this addresses all of your concerns and that we can consider this a closed matter. 

  *********************************

  PDIC **************** Manager

• Initial Complaint

  Date:10/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on 9/30 and paid for that order, now 1 month later have been charged for a subscription that I never asked for nor wanted. This company's sneaky policies of automatically subscribing people on checkout is definitely not characteristic of a company that should be selling ANYTHING ********** I have canceled the subscription and waiting for a FULL credit of the $97 charge. Fortunately, my credit card recognized this charge as FRAUD!!!

  Business Response

  Date: 10/31/2022

  *******, 

  I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have checked our system and do not show that charge for the subscription has gond through. If for some reason it does go through, please contact us via the *********************** on our website and we will refund you immediately. I also confirmed that the subscription shows as cancelled. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!
  
  
  PDIC Customer Support Team
  

   

• Initial Complaint

  Date:10/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought books from Puppy Dogs and Ice Cream for $38.82 on Oct. 17,2022. After I got the books, they charged another charge of $106.22 on Oct. 24, 2022 and they tried to charge another charge on Oct. 30,2022. The charge of $38.82 is legitimate. It is impossible to call them, because they do not list a phone number. I think they are trying to scam me.*************************

  Business Response

  Date: 10/31/2022

  ********,

  I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled it as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!
  
  
  PDIC Customer Support Team

• Initial Complaint

  Date:10/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a charge on my credit card that I didnt order anything. The date on card is 10/25 charge was on card 10/28. I didnt order anything. I dont know what they are doing! But I read other complaints and they are just like mine. I am disabled and 70 years old snd in a fixed income . I cant pay for this and I didnt and will not order anything else from these people. Please help me !! I did order some books fir my great grandchildren for Christmas but I already paid for those ****** $ I didnt order anything else . I am ashamed I ordered anything at all I do t know hie to up load the charges . I dont have a printer. And dont know how to take the pictures. What can I do ?

  Business Response

  Date: 10/31/2022

  *******, 

  I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have check our system and see that you have been refunded all charges associated with the subscription and I confirmed that it is cancelled it as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!
  
  
  PDIC Customer Support Team

  Customer Answer

  Date: 11/04/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************