Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged by PDIC for ****** like the other complaints on October 29 for something I didnt purchase. I had placed an order on 10/4 for three books. Which I received, I did not authorize this purchase. I would like a full refund and feel I was mislead by this company.

  Business Response

  Date: 10/31/2022

  *****, 

  I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled it as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!

  PDIC Customer Support Team

  Customer Answer

  Date: 10/31/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:10/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After purchasing books from PDIC books I was charged $103.79 for a product that PDIC automatically placed in my cart and labelled "Free". This is an extremely dishonest business. Even if you go back and read the details of the "Free" product it says $9.99 after the 30 day free trial. So where did $103 come from? Complete lack of integrity from this company which is disappointing considering the subject matter their books claim to cover.I'd give an order number but they never bothered to include one in their "receipt" email.

  Business Response

  Date: 10/31/2022

  ****, 

  I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled it as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!

  PDIC Customer Support Team

   

• Initial Complaint

  Date:10/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 23/22 I purchased 3x books which totaled over $42 (pricey ****** learned!), now on Oct 22/22 I am being charged $97 for a subscription that I was unknowingly set up for, which seems to be a theme in the complaints on BBB. Shady business practices for sure. I'd like a refund and for this subscription to be canceled immediately, and I won't ever be ordering anything from this dishonest company again.

  Business Response

  Date: 10/31/2022

  ******, 

  I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that you spoke with our Customer Support Team on 10/28 and they have refunded all charges associated with the subscription and cancelled it as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for being a customer!

  PDIC **************** Manager

• Initial Complaint

  Date:10/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order three books from your company and now you have made a charge of $97.00 to my account. I do not want a membership or to place another order. Please refund the charge.************************

  Business Response

  Date: 10/31/2022

  ********, 

  I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for being a customer!

  PDIC Customer Support Team

• Initial Complaint

  Date:10/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased books for my grandson a month ago (9/28/2022) and paid the total amount. Now, a month later (10/28/2022) there is a charge for $97 for something I never authorized. I would like my money back immediately. This is not an ethical business practice.

  Business Response

  Date: 10/28/2022

  ********, 

  I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and cancelled it as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for being a customer!

  PDIC Customer Support Team

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 6 books ans all went well. Now ive been charged ****** for something i didnt order or want.

  Business Response

  Date: 10/28/2022

  ou aJoyceann, 

  I'm sorry for any confusion that there may have been. With certain purchases, a 30-day free trial of our digital library is included. You would then receive an email with information on how to access our content or even cancel the free trial. At the end of the free trial you are then charged for the yearly subscription. I understand that you were not aware and I have cancelled the subscription and refunded all charges associated with it. You should see the refund within 3-5 business days. If you have any further questions or concerns, please reach out and let us know. 

  *********************************

  Customer Service Manager

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April I purchased 3 books from Puppy Dogs and Ice Cream. Since then my account has been charged $9.95 for the months (May, June, July, August, Sept and October). I receive an email every month that I would receive a new book, but besides the initial 3 that I ordered I haven't not received any additional books. There is no way to contact the company directly and I have attempted to log in to order my subscription, but I don't have an account with them. This appears to be a scam and I'm not sure how to cancel this subscription or to get reimbursed for money I was charged ($59.70 total) on a I product I have never received.

  Business Response

  Date: 10/27/2022

  Hello *******, 

  I am very sorry to hear about the difficulties you experienced while trying to reach us. I see that you were able to reach our customer support team. For future reference, the best ways to contact us are through the customer support widget on our website (yellow icon in the bottom right of our homepage), through our ******** page, or you can just email us directly at *************************************. Unfortunately, we do not have phone support at this time.
  

  During your interaction with our customer service agent, I can see that they cancelled your subscription and credited back 3 months worth of the subscription charges. I have credited an additional 3 months so that you will not have any charges related to the subscription. 
  

  If you have any questions or need any support, please let us know. We are here to help! Thank you for being a customer! 
  

  PDIC Customer Support Team!

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of 3 books from this company and they unknowingly signed me up for a 30 day free trial subscription that I did NOT want. They then charged my card for $101.37 to continue a subscription I did not and will never use. Ive been trying to get ahold of the company for a refund with no success. Such a huge scam to do something like this.

  Business Response

  Date: 10/24/2022

  Allie,

  I am very sorry to hear that were unaware of the 30-day free subscription, which will then bill after the trial period has ended. We definitely don't won't you to be charged for something that you didn't intend to get. I also see that you reached out to us via email over the weekend and will reply to you there as well. I researched your order and see that the subscription has already been cancelled and I processed a refund for the full amount of the subscription. You should see this reflected within the next 3-5 business days. Please feel free to reach out to us via our contact center on our homepage if you have an further questions or concerns. 

  ***********************

  Customer Service Manager

  ******************** Dogs and Ice Cream

• Initial Complaint

  Date:10/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife purchased three (3) children's books from PDIC a number of weeks back, paying for them with our credit card. The books arrived, and all was well until today, when we noticed an UNAUTHORIZED credit-card charge for $103.16 from PDIC that occurred at 3AM eastern time last night, thus about midnight in *********. When I tried to reach them by phone, I was directed to respond to them via e-mail, which I have done, and now I must wait for them to respond back. In the meantime, since this was an UNAUTHORIZED charge to my credit card, it borders on fraud, since they took my money without my permission. This MUST STOP! And NOT just with a short apology note to us. How many other people are charged unknowingly, and never notice this bogus fee until a lot of money has been taken by PDIC from unsuspecting people?? I almost had to cancel my credit card because this unauthorized charge, if I rejected it, would have Immediately led to my card's cancellation and all the problems that go with its replacement. PDIC has to be held to account for this FRAUDULENT business activity. If they want someone to sign up for some kind of membership, they MUST be up-front about it, and get peoples' permission for such a charge PRIOR to making the charge! I run my own company, and this kind of PDIC funds-stealing absolutely STUNS me, especially since it's constantly being repeated again and again with hundreds of their customers! Who in the world do they have on their management team that would authorize such theft?? I want my funds returned immediately, and I will warn all other families we know about this PDIC-methodology of taking funds quietly and without prior authorization.

  Business Response

  Date: 10/25/2022

  Hi ***,

  We are really sorry for the inconvenience caused to you in any way. 

  We are offering every customer a one-month free trial to try out our online digital library. This charge is for an annual subscription for our mobile app and web portal with animated read-along, our complete digital library (150+ books), coloring books, reading and writing workbooks, etc. You can decide if you want to try it before checkout. Your order came with a 30-day trial but you can cancel the subscription through our help center at any time you want. 

  We see that you reached out to our customer support team the same day you received a charge for your subscription. We are glad that our support team managed to address all your concerns via chat conversation. We would like to confirm that your subscription has been canceled and you will not face recurring charges for it. Also, our team has updated you on the status of your refund request.

  It is true that some people did not realize that there will be a bill after it ends but we do mention that this is a free trial and what will be the amount at the end of the subscription. But if it's ordered by accident then we support all our customers and issue full refunds if they had no intention to purchase this product. We try to resolve any issues with the customers and we always do what's right for them. We always encourage consumers to share any feedback. We are still a young and growing company that is trying to create some quality books and great products that people can use. We take feedback and we try to improve our products and services accordingly.

  We thank you for taking your time and sharing your experience with us. We really appreciate it! If you still need any help, please feel free to reach out to us with any questions and we will be more than happy to assist you!

  PDIC Customer Support Team!

• Initial Complaint

  Date:10/23/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of 3 books from Puppy Dogs and Ice Cream for $32.35 on Sept 18, 2022. Friday, 10/21/22, I was charged $97 for something I did not purchase. Apparently they sneaked a 30 day, free trial, digital library subscription into my purchase. This free trial comes with a $97 price tag that I had no clue about since I did not authorize this 30 day free trial to their digital library. I have contacted PDIC and have not heard back from them about resolving this issue. I would like a refund and to be removed from this digital library I know nothing about!

  Business Response

  Date: 10/25/2022

  Hi ****,

  We apologize for any confusion or misunderstanding that *** have been caused. In order to address our customer's issues in a timely manner, we have moved to a help center where customers can raise a ticket to our support team. There is also a chat icon on our page. We checked your case and saw that an email you sent was automatically closed asking to raise a customer support ticket through our help center. But, unfortunately, we do not see any support ticket raised.

  We are having an offer going on where we are giving a 30-day free trial of our digital library access to all our customers. We received feedback and reviews from many of our customers that it's a great product and hence we wanted you to try it for the 1st month for free. You can decide if you want to try it before checkout. You can cancel the subscription through our help center at any time you want.

  As soon as the purchase was complete an order confirmation email was sent and a separate email was sent with login instructions and how to access the digital library to the same email address used to purchase the books.

  Please be rest assured, that your subscription has been canceled and you will not face recurring charges for it. Also, a refund for this product has been issued.

  If you need any help in the future please visit our website and raise a support ticket - we are always there to help. Thank you for being our customer!

  PDIC Customer Support Team!