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Business Profile

Book Publishers

Puppy Dogs & Ice Cream Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Publishers.

Complaints

Customer Complaints Summary

  • 351 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some cute books from Puppy Dogs and Ice Cream a month ago. I paid via Paypal a month ago. Yesterday I got a receipt from Paypal for a $97 payment for a Puppy Dogs and Ice Cream subscription to their digital library. I never ordered a subscription. ****** says I have a billing agreement to continue to pay Puppy Dogs and Ice Cream $97. Is that monthly? Who would ever want such a thing? Besides Puppy Dogs and Ice Cream? What a scam!

    Business Response

    Date: 10/25/2022

    Hi ****,

    We are sorry to hear about your frustration. 

    This being a great product, we wanted you to try it out and not scam you. The online digital library is a new product that we launched and it is a great product, therefore, we are promoting it for people to try it out. We offer free access to it for a month and customers can cancel it at any time. It is not mandatory to take it, during checkout you can decide if you want to try it or not.

    We see that you reached out to us and our customer support team has replied to your query regarding the subscription. It has been addressed and explained when it was purchased, and its purpose along with the benefit associated with it.

    Also, as per your request, the subscription has been canceled and a refund for this product was issued.

    If you will have any questions or need any support please let us know, we are here to help! Thank you for being a customer!

    PDIC Customer Support Team!

    Customer Answer

    Date: 10/25/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************

     

  • Initial Complaint

    Date:10/22/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged my credit card and I ordered no more books.

    Business Response

    Date: 10/24/2022

    Hi *****,

    We are really sorry for any inconvenience caused to you in any way. We are a company that cares a lot for all our customers and always wants them to give the best experience possible.

    It appears that you purchased an annual digital subscription under 30 days free trial offer along with some of our books. Once you purchase this product an order confirmation email is sent and a separate email is sent with login instructions. You can cancel the subscription through our help center at any time you want. 

    Please do not worry, your subscription has been canceled and a refund for this product has been issued.

    If you will have any questions or need any support please let us know, we are here to help! Thank you for being a customer!

    PDIC Customer Support Team!

  • Initial Complaint

    Date:10/21/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered books from Puppy Dogs and Ice Cream at a price of $72.48 on September 6, 2022. I was billed on my credit card and I have paid that card on October 7, 2022. On October 6 I was billed again by Puppy Dogs & Ice Cream for a total of $97.00. I did not authorize this billing, I do not know why I was billed or what I was billed for. Working with my credit card company I tried to contact PDIC by the 888 phone # provided and was told I had to go to a web site and leave a message and they would contact me. I have spent all day leaving several messages, and have received no response. I have disputed the charge with my credit card company and have had them blocked from them charging me again. I would like this charge removed since I DID NOT AUTHORIZE this charge. Thank you

    Business Response

    Date: 10/25/2022

    Hi ****,

    We are really sorry to hear about the inconvenience caused to you while trying to reach us. You can reach out to the customer support team through the customer support widget on our website (yellow icon in the bottom right of our homepage) through our ******** page, or you can just email us directly at *************************************. Unfortunately, we do not have phone support at this moment. 

    We are having an offer going on where we are giving a 30-day free trial of our digital library access to all our customers. You can decide if you want to try it before checkout. Once the order is registered, an order confirmation email is sent which gives the complete details of all the items purchased and a separate email is sent with login instructions and how to access the account. But you can always cancel your subscription through our help center yourself anytime. 

    Do not worry, your subscription has been canceled and a refund for this product has been issued.

    This is how you can raise a customer support ticket. It is easy:

    1. Just go to our website: https://shop.puppydogsandicecream.com/
    2. Click on the chat icon.
    3. Select "Contact Customer Support"
    4. Follow the steps to get connected to one of our agents
    If you would need any help in the future please visit our website as mentioned above and raise a support ticket - we are always there to help.

    PDIC Customer Support Team!

    Customer Answer

    Date: 10/26/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

  • Initial Complaint

    Date:10/21/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three books from this company, puppy dogs and ice cream out of ********* ********** in early September. I have received the books, and there is no problem with them. However, they have just charged me $97 for a subscription which I did not authorize. I see from complaints on this website that there are a number of other people who have the same issue. I would like this to be noticed and that they stop this immediately. I also want my $97 back.

    Business Response

    Date: 10/24/2022

    Hi *****,

    We are really sorry for the inconvenience caused to you in any way. 

    We are having an offer going on where we are giving a 30-day free trial of our digital library access to all our customers. You can decide if you want to try it before checkout. Once the order is registered, an order confirmation email is sent which gives the complete details of all the items purchased and a separate email is sent with login instructions and how to access the account. Like all subscriptions, this gets renewed if not canceled under a free trial offer. But you can always cancel your subscription through our help center yourself anytime.

    It is true that some people did not realize that there will be a bill after it ends or ordered it by accident, but we support all our customers and issue full refunds if they had no intentions to purchase the products. We always resolve any issues with the customers and try our best to do what's right for them.

    Please be rest assured that your subscription has been canceled and you will not face recurring charges for it. Also, your transaction was declined and hence no charges were debited from your account.

    If you will have any questions or need any support please let us know, we are here to help! Thank you for being a customer!

    PDIC Customer Support Team!

  • Initial Complaint

    Date:10/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company Puppy Dogs and Ice Cream charged us $97 for a subscription that we did not agree to take part in. We have tried contacting them but their hours are conveniently inconvenient. We have tried calling and only got a sales lady on the phone who didnt have enough heart to even answer with a greeting. She jut instantly started trying to sell us more scams. This entire company is a scam and we our money back.

    Business Response

    Date: 10/24/2022

    Hi ****,

    We are really sorry to hear about the inconvenience caused to you while trying to reach us. You can reach out to the customer support team through the customer support widget on our website (yellow icon in the bottom right of our homepage) through our ******** page, or you can just email us directly at *************************************. Unfortunately, we do not have phone support at this time.

    We see that you reached out to us through our chat option and our support team has attended to your concern regarding the subscription inquiry. Also, as per your request, the subscription has been canceled and a refund for this product has been issued.

    If you will have any questions or need any support please let us know, we are here to help! Thank you for being a customer!

    PDIC Customer Support Team!

  • Initial Complaint

    Date:10/20/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a book for a friends kid and then months later, they (Puppy Dogs and Ice Cream) charged my bank card $102.82 without my permission. Great books but NEVER signed up for subscription, etc. Want refund immediately.

    Business Response

    Date: 10/24/2022

    Hi ******,

    We are really sorry to hear that you did not realize you have purchased an annual digital subscription. 

    We are having an offer going on where we are giving a 30-day free trial of our digital library access to all our customers. We received feedback and reviews from many of our customers that it's a great product and hence we wanted you to try it for the 1st month for free. 

    Once the order gets registered an order confirmation email is sent and login details are sent through a separate email. Please note that you can always cancel it yourself by logging in to our help center or through our customer support. 

    Please do not worry - we have your back! We canceled your subscription so you would not be billed for it again. A refund for your purchase was issued, and you should get your money back in a few days.

    We hope this helped! If you will have any questions or need any support please let us know,we are here to help! Thank you for being a customer!

    PDIC Customer Support Team!

  • Initial Complaint

    Date:10/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife ordered some books on Sept 23 and got them. We now got a charge for $97 on an order on 10/20 that we did not make. Puppy Dogs & Ice Cream does not have a phone number to contact them, and their customer service is terrible. Our order page does not show an order, Seems to be at best sloppy handling of our credit card info, or at worst a scam.

    Business Response

    Date: 10/24/2022

    Hi ***,

    We are really sorry for the negative experience you had with us and we would love to help you. We are a young and growing company that puts a lot of heart into our books and our products are enjoyed & loved by many customers. 

    In order to address our customer's issues in a timely and precise manner, we have moved to a help center where customers can raise a ticket based on the query with our support team. There is also a chat icon/process wherein the customer queries are addressed faster. Unfortunately, we do not have phone support at the moment.

    The online digital library is a new product that we launched and is a great product, therefore, we are promoting it for people to try it out and not scam you. We offer free access to it for a month and customers can cancel it at any time. It is not mandatory to take it, during checkout you can decide if you want to try it or not.

    We see that you reached out to us and our customer support team has already replied to your email on how the annual digital subscription was purchased along with the benefits of the same.

    Please do not worry, your subscription has been canceled and you will not face any recurring charges for it. If you still need any help, please feel free to reach out to us with any questions and we will be more than happy to assist you! 

    PDIC Customer Support Team!

    Customer Answer

    Date: 10/24/2022

    This is a canned response from Puppies.  We DID NOT order that subscription.  That's the problem. This is a scam outfit, as you can notice that they refuse to cancel the subscription.  We will be advising our credit card company of this fraud, which it is, as they refuse to cancel the subscription. 

    Business Response

    Date: 10/25/2022

    ***, 

    Thank you for talking with me earlier today. As we discussed, the subscription is showing as cancelled and Im not showing the charges have gone through at this time. If for any reason the charges show up, just let me know and I will take care of issuing a refund immediately. Thanks again. 

    *********************************
    Customer Service Manager
    ******************** Dogs and Ice Cream

     


  • Initial Complaint

    Date:10/17/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PDIC withdrew $97 from my bank account on 10-17-22. I never authorized this transaction. I want the money returned to my account immediately! I am on Social Security and cannot afford to lose this money.

    Business Response

    Date: 10/19/2022

    Hi ******,

    We are really sorry to hear that you did not realize you have purchased an annual digital subscription. 

    We are offering every customer a one-month free trial to try out our online digital library. You can decide if you want to try it before checkout. 

    Once purchased an order confirmation email is sent and a separate email is sent with login instructions and how to use this product. You can cancel the subscription through our help center at any time you want.

    Please do not worry, your subscription has been canceled and you will not face recurring charges for it. Also, a refund for this product has been issued. 

    If you would need any help in the future please visit our website and raise a support ticket - we are always there to help. Thank you for being our customer!

    PDIC Customer Support Team! 

  • Initial Complaint

    Date:10/16/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on 9/16 and paid for that order, now x1 month later have been charged an additional higher amount. I never approved another charge, I did not order anything else, I never subscribed to anything. I would like the $97+ for the new charge from 10/16 to be refunded and dont want to be charged for anything else that I did not approve.

    Business Response

    Date: 10/19/2022

    Hi *******,

    We are really sorry for the inconvenience caused to you in any way. 

    We are having an offer going on where we are giving a 30-day free trial of our digital library access to all our customers. You can decide if you want to try it before checkout. 

    We see that you reached out to us and our customer support team has already replied to your email on how the annual digital subscription was purchased along with the benefits of the same.

    Also, we are glad that as per your request our team has already canceled your subscription and complete details about the transaction refund were shared.

    If you still need any help, please feel free to reach out to us with any questions and we will be more than happy to assist you! 

    PDIC Customer Support Team!

    Customer Answer

    Date: 10/19/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:10/15/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/11/2022 I ordered 3 books from Puppy Dogs & Ice Cream and paid with my credit card. On 10/10/2022 a charge appeared on my credit card statement for $103.43. I immediately attempted to contact the company by phone and the prescribed email form as directed by the web site. I never received any acknowledgement from the company. I never agreed to this additional charge nor requested any additional products. As you can see from just the complaints listed on your site this seems to be the standard operating procedure for this company. The regulators of the state and the postal authorities should be notified as this is a terrible deceitful practice. Nothing short of a complete refund would be acceptable

    Business Response

    Date: 10/19/2022

    Hi ****,

    We are really sorry for any inconvenience caused to you in any way.

    We are having an offer going on where we are giving a 30-day free trial of our digital library access to all our customers. This is an excellent product and here you get access to all our content digitally. We have a lot of good feedback from many of our customers that the kids are enjoying this a lot. Here the kids can download & read the books offline, print them and color them over and over again. You can decide if you want to try it before checkout. You can cancel the subscription through our help center at any time you want.

    As soon as the purchase was complete an order confirmation email was sent and a separate email was sent with login instructions and how to access the digital library. 

    We see that you reached out to us and our customer support team has already replied to your email. Please, do not worry your subscription has been canceled and you will not face recurring charges for it. Also, a refund for this product has been issued.

    If you will have any questions or need any support please let us know,we are here to help! Thank you for being a customer! 

    PDIC Customer Support Team!

    Customer Answer

    Date: 10/19/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

Puppy Dogs & Ice Cream Inc is NOT a BBB Accredited Business.

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