We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Book Publishers

Puppy Dogs & Ice Cream Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Publishers.

Reviews

Customer Review Ratings

3.49

Average of 414 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Nadine M

    Date: 12/02/2022

    Nadine M

    Date: 12/02/2022

    Good books, but was charged $97 for a subscription which I did not purchase. Cancelled online, but have not yet received a refund. Will not buy from them again.

    Puppy Dogs & Ice Cream Inc

    Date: 12/05/2022

    ******,I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!PDIC Customer Support Team

  • Lori C

    Date: 12/01/2022

    Love the stories very uplifting.they are easy to read and a great way for kids to deal with emotional situations

  • Connie E

    Date: 11/30/2022

    The content is different from usual children's books but targets different feelings a child may have. I believe it will help children to understand what different stages there are to being sad, angry or anxious. I believe it will help them to be able to identify what they are feeling and how to deal with it.

  • Kristina M

    Date: 11/30/2022

    Kristina M

    Date: 11/30/2022

    As with other reviewers, I was charged $97 in less than the 30 days they advertise, did not want a digital subscription, did not order a digital subscription, received zero information on this supposed digital subscription. Had to cancel my credit card.Very shady business practice. Will not order again or recommend. Too bad because the books are nice.

    Puppy Dogs & Ice Cream Inc

    Date: 12/01/2022

    ********, I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have confirmed that the subscription is cancelled. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!PDIC Customer Support Team

  • Tina B.

    Date: 11/29/2022

    Tina B.

    Date: 11/29/2022

    I have been charged for a membership i new nothing about. I want my ****** returned immediately

    Puppy Dogs & Ice Cream Inc

    Date: 11/30/2022

    ****, I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!PDIC Customer Support Team

  • Bill B

    Date: 11/27/2022

    Great books. Easy customer service help. Books were like advertised!

  • Priscilla W

    Date: 11/26/2022

    The books I've received so far, are a great addition to our book collection.

  • Sue T

    Date: 11/23/2022

    Just what was needed. Quality books, that addressed the subject.

  • Marilyn K

    Date: 11/22/2022

    Marilyn K

    Date: 11/22/2022

    I ordered sets of books and paid by credit card. Exactly a month later, my credit card was charged for a little less than the original charge. I didn't get any email or explanation. I tried calling to make sure they were not trying to charge me monthly for whatever! Evidently, my credit card company was questioning the charges before I even noticed. Not only did my credit card text me but then phoned me questioning the charge before I could even investigate. Since I write down all my charges daily on my monthly budget, I knew I had charged what PDIC said I charged. My credit card company denied the charge and closed down my credit card immediately. I will not order from the company again,].

    Puppy Dogs & Ice Cream Inc

    Date: 11/22/2022

    *******, I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that the charge was declined on your end and I have confirmed that the subscription is cancelled as well. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!PDIC Customer Support Team

  • Patricia C.

    Date: 11/21/2022

    Patricia C.

    Date: 11/21/2022

    I ordered some books for my granddaughter and did not click on anything about 30 day free trial and was charged $97.00. I want a refund and it is hard to get a hold of them.

    Puppy Dogs & Ice Cream Inc

    Date: 11/22/2022

    ***, I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that no charges associated with the subscription went through and I have confirmed that the subscription is cancelled as well. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!PDIC Customer Support Team

    Patricia C.

    Date: 11/22/2022

    Thank you for your response but the charge of $97 did, in fact go through today 11/22/22 after being in pending yesterday when I wrote. Please refund it.

Puppy Dogs & Ice Cream Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.