We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Book Publishers

Puppy Dogs & Ice Cream Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Publishers.

Reviews

Customer Review Ratings

3.47

Average of 411 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • France J

    Date: 09/22/2022

    I love these books..very well written for the children.they love them. I have read other customers reviews..I hope I am only charged for my order and nothing like a monthly subscription. I have yet to receive my bank notice..I will be looking it over carefully.Thank you for whoever writes these books.my little guy loves them.************

  • Kathy W

    Date: 09/22/2022

    Excellent job ordering was easy, delivery was on time , product was well packaged and very much enjoyed.

  • Sandra B

    Date: 09/22/2022

    My grandson received the books and they were in perfect condition. My daughter and her husband said they books are great. We live two provinces away from them so everything is shipped directly to them.

  • Linda M

    Date: 09/21/2022

    Linda M

    Date: 09/21/2022

    I am not happy! I like the 3 books that I purchased for my grandson, but a month later was charged $97 for a digital subscription that was not ordered by me. I expect a refund and can not get a response for the company. Someone is scamming the customers, and for ********* books, that is uncontionable. I hope I receive a reply soon or I will have to call my bank for them to cancel. **************

    Puppy Dogs & Ice Cream Inc

    Date: 09/22/2022

    Hi,We are so happy to hear that you liked our books, we put a lot of heart into them! Well, we are having an offer going on where we are giving a 30-day free trial of our digital library access to all our customers. We received feedback and reviews from many of our customers that it's a great product and hence we wanted you to try it for the 1st month for free.It is not mandatory to take it, during checkout you can decide if you want to try it or not.Once the order gets registered an order confirmation email is sent and login details are sent through a separate email.Please note that you can always cancel it yourself by logging in to our help centeror through our customer support.We see that you reached out to us and our customer support team has already addressed your query.And, as per your request, our support team has canceledyour subscription and a refund was issued for the same.We hope this information helps! If you will have any questions or need any support please let us know, we are always here to help! Thank you for being a valued customer!PDIC Customer Support Team!

  • Reenie v

    Date: 09/20/2022

    Reenie v

    Date: 09/20/2022

    This company just took money from my pay pal account without my knowledge or permission.

    Puppy Dogs & Ice Cream Inc

    Date: 09/22/2022

    Hi,We are really sorry for the inconvenience this may have caused you in any way. We see that you reached out to us and our customer support team has already replied to your query and explained the product when it was purchased, and its purpose along with the benefit associated with it.Please be assured that your subscription has been canceled and you will not face recurring charges for it. Also, a refund for this product has been issued.We hope this helped! If you have any questions or need any support please let us know, we are here to help! PDIC Customer Support Team!

  • Katie S

    Date: 09/20/2022

    Katie S

    Date: 09/20/2022

    Same! I'm furious! I can't get ahold of anyone to remove the $97 charge that I DID NOT ask for and why do they still have my credit card information on file?!!?!? Contacting my bank to file a claim

    Puppy Dogs & Ice Cream Inc

    Date: 09/21/2022

    Hi,We are really sorry for any inconvenience caused to you in any way. We are a companythat cares a lot for all our customers and always wants them to give the best experience possible.We are having an offer going on where we are giving a 30-day free trial of our digital library access to all our customers. This is an excellent product and here you get access to all our content digitally. We have a lot of good feedback from many of our customers that the kids are enjoying this a lot. Here the kids candownload & read the books offline, print them and color them over and over again.But you can always cancel your subscriptionthrough our help centeryourself anytime.We are happy to see that you got in touch with us, and our customer support teamhas already replied to your query. And, as per your request, oursupport team has canceled the subscription and issued a refund for this product.Hope this helped resolved your query. If you will have any questions or need any support please let us know, we are here to help!PDIC Customer Support Team!

  • Susan O

    Date: 09/20/2022

    Susan O

    Date: 09/20/2022

    I am very p.o.'d that this *** charged my paypal for $101.97 w/************ ME for a trial purchase on my ********'s mailing address and I am wasting my time and effort correcting their ineptitude. What right do they think they have????

    Puppy Dogs & Ice Cream Inc

    Date: 09/21/2022

    Hi,We are having an offer going on where we are giving a 30-day free trial of our digital library access to all our customers. Once you purchase this product an order confirmation email is sent with login instructions.You can cancel the subscription through our help centerat any time you want. We are happy to see that you got in touch with us, and our customer support team has already replied to your query on time. As per your request, your subscription has been canceled and arefund for this product has been issued.If you will have any questions or need any support please let us know, we are here to help! Thank you for being our customer!PDIC Customer Support Team!

  • Traci B

    Date: 09/20/2022

    I was honestly hesitant at first to ******* seemed too good to be true the price for the books. The books I got are seriously wonderful! The explain things like anxiety in a way for my child that I was struggling to explain to her! I will be looking at more of the books they have to offer!

  • Carol A

    Date: 09/20/2022

    Carol A

    Date: 09/20/2022

    The books are fantastic, but your billing is not. I ordered a set of three books and paid for them. The following month I was charged a little over $100. I did not sign up for anything else. Beware!

    Puppy Dogs & Ice Cream Inc

    Date: 09/21/2022

    Hi,We are so happy to hear that you liked our books, we put a lot of heart into them! We have a promotion where the first month of this subscription is free so that people could try it out. Once the order is registered, an order confirmation email is sent which gives the complete details of all the items purchased and a separate email is sent with login instructions and how to access the account. But you can always cancel your subscription through our help center yourself anytime.We always try to support our customers with any issues they face. Please do not worry, your subscription has been canceled and you will not face recurring charges for it. Also, a refund for this product has been issued. If you would need any help in the future please visit our website and raise a support ticket - we are always there to help. Thank you for being our customer!PDIC Customer Support Team!

  • Christi J

    Date: 09/19/2022

    *****************! Ordered online and it was very easy and my books came rather quickly! Would highly recommend this company! Our daughter loved them and they helped her with her anger.

Puppy Dogs & Ice Cream Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.